PROFESSIONAL EXPERIENCE
CONSULTING 01/08-Present
Freelance Engagements; Professional
Development/Training Courses (02/14-Present)
Multiple engagements for solutions
assessment, QA testing, and technical support.
W3r CONSULTING, Technical Lead – Blue Cross
Blue Shield of Michigan (07/13-02/14)
Led solutions design, development, and
production support for Master Data Management (MDM) platform (IBM
Initiate). Developed requirements and technical specifications, performed SQL
tuning, managed development staff. MDM subject matter expert for
corporate integration testing involving other application QA teams.
Worked with data center team on issues of performance and compliance.
·
Enabled
service integration with member portal bridging customer systems with
Information Management analytic systems.
·
Established
maintenance processes and checklists that streamlined support effort.
·
Optimized SQL
code runtimes to run in minutes instead of hours
HALO GROUP, Project Management Consultant –
Michigan Health Information Network (05/12-03/13)
Managed operations, software development
and program planning for clinical messaging, statewide public health
reporting, SOA, IHE model provider directory services, and Direct secure
messaging for startup health information exchange (HIE). Coordinated
source identification and data quality investigations for provider directory
service ETL from multiple vendors to a Salesforce.com cloud environment.
·
Built key
metrics reporting processes used for weekly stakeholder updates, state HIT
commission and ONC.
·
Collaborated
with Michigan Care Improvement Registry (MCIR) to develop an onboarding
process for automated HL7 immunization reporting via HIE (Mule ESB, WSO2,
Mirth).
·
Managed
service operations and readiness for client/stakeholder implementations using
Agile techniques
·
Established a
first-of-kind immunization reporting solution that crosses state boundaries
HALO GROUP, Project Management Consultant –
Trinity Health PMO (02/11-05/12)
Managing projects at Trinity Health for
ambulatory care program focused on implementation of NextGen enterprise
practice management (EPM) and electronic health records (EHR) software for
ambulatory care. Performed project reporting, budgeting, SOW development,
project control, solution testing, and closures.
·
Delivered
nationwide platform upgrade across five regions
·
Scoped and
delivered detailed statements of work (SOW) for EPM implementation
·
Led
integration project planning and feasibility studies for multiple (HL7)
interface projects between ambulatory and hospital applications.
FREELANCE, Information Technology
Consultant (11/2007-01/2011)
Freelance and volunteer consulting that
involves assisting not-for-profit organizations in project planning and
information systems advice, trading stocks and options, and providing
business and IT insight to Wall Street publications and blog
writers. Assisted novice users in technical platform
configuration for “work-at-home” positions and identifying toolsets for web
presence (content management systems like Joomla! or Drupal, WordPress for
blogging, PayPal or PCI compliant platforms).
Eric
P. Topelian - Page 2
GMAC LLC, Detroit, Michigan 11/06-10/07
Program and Project Delivery
Manager - Treasury, Audit, and Tax Systems
Managed the company's third party system
integrators and software vendors in an outsourced, multi-vendor
environment. Responsibilities included PMO coordination and management
reporting of status and quality metrics, planning and forecasting budgets,
business requirements gathering, systems analysis and validation of
architecture plans against corporate frameworks.
·
Created new
IT project programs, roadmaps, budgets, and forecasts for Tax and Audit
Staffs
·
Delivered
four required funding, risk, and derivatives systems projects that included
hardware and software migration upgrades (adding BEA platform) as well as new
functionality
·
Maintained
budgets/forecasts in excess of $5 million for new development and operations
·
Expedited
negotiation of multiple software and service contracts enabling newly formed
corporate staffs to quickly begin independent functions following
acquisition.
·
Led RFP,
software selection, SAAS contracting/procurement, implementation and training
for the Paisley GRC audit management system used globally by the Audit Staff
·
Developed new
contracting standards for IT vendors
·
Piloted the
Clarity portfolio management tool for PMO project tracking and reporting
standards.
UNIVERSITY OF MICHIGAN, Ann Arbor,
Michigan 08/06-10/06
Web Solutions Manager - Michigan
Administrative Information Systems
Directed the development, maintenance and
production support efforts for website development, portals, imaging systems,
PeopleSoft/Oracle Fusion migration architecture, and other internal tools
Managed staffing.
·
Expanded and
organized a team of web developers, graphic designers and web technicians.
·
Mentored
development team and provided organizational vision for architecture and
agile methods
CREDIT ACCEPTANCE CORPORATION, Southfield,
Michigan 03/04-06/06
Systems Development Manager -
Transactional Systems
Led development, architecture planning,
support, and delivery for all company transactional applications including:
HR, Oracle financials, loan servicing, and e-business systems including
credit approval commercial software as a service (SAAS) product. Direct
responsibility for two groups totaling 20 people including offshore
development. With company’s top-level executives, set strategy,
software product direction, technology architecture roadmaps for portals and
applications, development methodology, & BI/DW integration.
·
Improved
business volumes by 20% with Agile methods and decreased time-to-market for
software features
·
Implemented
new source code management and software releasing processes delivering new
functionality on aggressive monthly timelines with increased satisfaction
rates for over 1200 dealers using our product
·
Rescued
outsourced J2EE conversion outsourced project with blended delivery model
(Oracle case study)
·
Introduced
SOA and implemented web services with STAR standardized XML as a solution
platform and framework for the company’s e-business projects including the
mycreditacceptance.com dealer portal
·
Delivered 20
development projects, product releases, and upgrades in 2005 by adopting
Agile approach.
·
Engaged
offshore developers to add value and save 20% on resource costs.
·
Lowest staff
turnover and highest productivity metrics within the organization and PRs
always on-time
FORD MOTOR COMPANY, Dearborn,
Michigan 01/96-03/04
North American
Process & Technology Lead - Ford Purchasing Strategy Systems
Project delivery, systems development,
support, budgets and I.T. strategy for the strategic sourcing portfolio of
applications used by a global cross-functional user base. Managed and
mentored team of systems analysts and developers. Worked with senior business
management on future plans, “build vs. buy” replacement decisions, and
business process reengineering. Led requirements gathering and data
design sessions for projects. Architected portal interfaces, single sign-on
security, workflow, OBIEE DW, and J2EE platforms.
·
Launched new commodity strategy
package into the Ford Purchasing architecture introducing J2EE
·
Improved
product development cycle time and lowered costs by delivering data warehouse
project for more robust analytics on vehicle program purchasing data
involving over $100 million in commodity purchasing
·
Contributed
budgeting process changes that improved departmental estimates by 10%.
Project Lead - Accelerated Solutions
Center, Corporate Portal Implementation
Led pilot project, software selection, and
development for the global Ford Enterprise Portal, the world’s largest
corporate intranet portal, handling 10,000 users per minute. Led vendor
selection, infrastructure and content planning. Managed development
“hands-on”, coding portlets for XML feeds. Rigorous performance testing
and capacity planning led to the portal’s capability of handling 10,000 users
per minute at initial project launch. Integrated portal content search engine
collections, internal and external data feeds, and targeted interfaces to
internal corporate applications. Interviewed by Gartner Group as a case
study success story.
·
Key projects
for Ford winning back-to-back CIO Magazine Web Awards
Eric
P. Topelian - Page 3
·
Completed
global pilot implementation in 6 weeks using Agile techniques
·
Led the
effort for usability testing that led to creation of Corporate usability
group
·
Established a
corporate governance structure for enterprise portal development,
integration, and operation
·
Defined
Software Configuration Management and other processes to create a reusable
framework for web support leading to $75,000 net savings in the project
budget plus ongoing operational savings of one FTE.
Program Manager - Ford Profit
Systems
Program delivery for new Ford Credit
profit/cost analysis systems and financial reporting system used for SEC
reporting by ensuring communication and complete requirements gathering, user
acceptance testing, and training workshops. Supported Ford profit
systems and integration of new Ford Credit systems.
·
Managed
implementation teams for a new profit reporting application platform using
Essbase OLAP data marts with web integration-.projects completed within
budget and met objectives for all affected departments
·
Brought
accounting and finance together to create consistent data marts for all
global subsidiaries.
·
Developed
service levels and agreements for transition of support to a service
provider.
·
Introduced
new Development Life Cycle processes for developing analytical systems.
Project Manager - Treasury Systems /
Supervisor - Governmental Affairs
Acted in a dual-role by leading project
delivery, architecture, and support for corporate treasury systems while
supervising the Governmental Affairs IT team. Managed support and new
systems delivery for treasury cash management, foreign exchange payment processing,
custodial, and other SWIFT transactions.
·
Implemented
and managed high-availability system architecture for global treasury
management software with three geographically
dispersed data center sites on the global Ford IP network.
·
Managed the
treasury systems support team achieving “zero down-time” for these systems
and networks.
·
Spearheaded
the integration of the Wall Street Systems treasury management packaged
solution.
·
Conducted
strategy sessions to integrate banking interfaces for trading, cash
management, and accounting.
·
Led global
project for messaging/external bank payment interfaces saved the company $10
million annually
·
Managed
development team through multiple releases of custom VB based Government
Affairs applications
FORD CREDIT, Dearborn, Michigan
05/87-12/95
Systems Manager - Technical Services
Systems Analyst/Programmer - Treasury
Systems
·
Developed
electronic software distribution solution for Ford Credit branches nationwide
·
Managed
systems administration, architecture planning, and operations for office
automation, commercial leasing, and Treasury infrastructure platforms and
telecommunications.
·
Designed and developed
a pioneering electronic funds transfer system (EFT).
·
Managed the
development and implementation of the first client-server architecture
·
Provided
business analysis for treasury commercial paper, debt, swaps, and
securitization.
·
Established
project integration processes and standards while leading Technical
Architecture Committee.
UNIVERSITY OF PHOENIX
04/02-07/05
Part-time Information Systems Instructor
·
Taught
Internet Concepts and Information Systems classes for the undergraduate and
MBA programs. Course discussions included topics on technologies, processes,
and SDLC methodologies.
TECHNICAL SKILLS SUMMARY
Operating Systems/Environments: Unix/Linux/LAMP,
HTTP/SSL, Windows, Clustering/Load Balancing
Development Technologies: Java/JEE, XML/XSL,
HTML/CSS/JavaScript, AngularJS, PHP, Perl, Python, Visual Basic, VBA,
Microsoft COM/COM+/. NET, COBOL, ASP Classic, C, R, SQL/T-SQL/PL-SQL
Database Technology: Oracle, MySQL,
SQL-Server, Mongo, Essbase, Access and DB2
Messaging and Other Software: MQ
Series, Plumtree Portal, FTP, EDI, SWIFT, Git, PVCS, VSS, SVN,
Oracle ERP, SOA/ESB (Oracle Fusion, Mule,
WSO2), JMS, Oracle Reports/Discoverer, and Oracle Designer,
Salesforce.com/Force.com
Project Management/Methodologies: MS Project,
Clarity, Planview, PowerPoint, Excel, Visio, SharePoint, PMBOK, JIRA, CMMI,
Classic and Agile SDLC, Oracle AIM/JCDM (Unified), SDP-21, Six-Sigma
(Greenbelt)
EDUCATION
Master of Science in Engineering,
Industrial and Systems Engineering, University of Michigan, Dearborn 1990
Bachelor of
Science in Computer Science, University of Michigan, Ann Arbor
1987