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5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} </style> <![endif]--> </head> <body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'> <div class=WordSection1> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","serif";mso-bidi-font-family:Calibri;color:black'>From:<span style='mso-tab-count:1'>                              </span></span></b><span style='font-family:"Calibri","serif";mso-bidi-font-family:Calibri;color:black'>route@monster.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","serif";mso-bidi-font-family:Calibri;color:black'>Sent:<span style='mso-tab-count:1'>                               </span></span></b><span style='font-family:"Calibri","serif";mso-bidi-font-family:Calibri;color:black'>Monday, October 24, 2016 11:03 AM<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","serif";mso-bidi-font-family:Calibri;color:black'>To:<span style='mso-tab-count:1'>                                   </span></span></b><span style='font-family:"Calibri","serif";mso-bidi-font-family:Calibri;color:black'>hg@apeironinc.com<o:p></o:p></span></p> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'><b><span style='font-family:"Calibri","serif";mso-bidi-font-family:Calibri;color:black'>Subject:<span style='mso-tab-count:1'>                          </span></span></b><span style='font-family:"Calibri","serif";mso-bidi-font-family:Calibri;color:black'>Please review this candidate for: Network ADMIN ccna<o:p></o:p></span></p> <p class=MsoNormal><o:p>&nbsp;</o:p></p> <p class=MsoNormal><a name=top><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>This resume has been forwarded to you at the request of Monster User xapeix03 <o:p></o:p></span><!--OptionalMessage--><!--JobSeekerSummary--><!--HTMLRenderer--><!--ResumeInstructionalText--><!--Referral--><!--ContactInfo--></a></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:m="http://schemas.monster.com/Monster"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <div> <p class=MsoNormal><span style='mso-bookmark:top'><strong><FirstName><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:black'>Rashanna</FirstName> <LastName>Marshall</LastName>&nbsp;</span></strong></span><span style='mso-bookmark:top'><b><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></b></span></p> </div> <div> <p class=MsoNormal><span style='mso-bookmark:top'><b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:black'>Last updated:</span></b></span><span style='mso-bookmark:top'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; </span></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:black'>09/24/16</span></span><span style='mso-bookmark:top'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </div> <span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> <td style='padding:0in 0in 0in 0in'><span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> </tr> </table> <span style='mso-bookmark:top'></span></td> <span style='mso-bookmark:top'></span> </tr> <tr style='mso-yfti-irow:1'> <td style='border:none;border-top:solid #D4D4D4 1.0pt;mso-border-top-alt: solid #D4D4D4 .75pt;background:#FFFFCC;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 11.25pt 11.25pt 11.25pt 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Job Title:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Apeiron, Inc.<o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Rating:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Not Rated<o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Screening score:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; no specified <o:p></o:p></span></span></p> </div> <div> <p class=MsoNormal style='line-height:12.75pt'><span style='mso-bookmark: top'><strong><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Status:</span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp; Resume Received<o:p></o:p></span></span></p> </div> </td> <span style='mso-bookmark:top'></span> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'> <div> <p class=MsoNormal><span style='mso-bookmark:top'><span style='font-size: 9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><br> <City>Austin</City>, <StateAbbrevMsg MessageID="294633">TX</StateAbbrevMsg>&nbsp;&nbsp;<PostalCode>78748<br> </PostalCode><CountryAbbrevMsg MessageID="294458">US<o:p></o:p></span></span></p> </CountryAbbrevMsg> <div> <p class=MsoNormal><span style='mso-bookmark:top'><strong><PhoneType MessageID="133625"><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Mobile</PhoneType>: </span></strong></span><span style='mso-bookmark:top'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><Number>512-970-3412</Number> &nbsp;&nbsp;<br> <strong><PhoneType MessageID="133624"><span style='font-family:"Arial","sans-serif"'>Home</PhoneType>: </span></strong><Number>254-371-6366<br> </Number></span></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="mailto:Rashanna.marshall@gmail.com"><EmailAddress>Rashanna.marshall@gmail.com</EmailAddress></a><br> <strong><span style='font-family:"Arial","sans-serif"'>Contact Preference:</span></strong>&nbsp; <ContactPreference MessageID="134944">Telephone<o:p></o:p></span></p> </ContactPreference></div> </div> </td> <td valign=top style='padding:11.25pt 11.25pt 11.25pt 11.25pt'><!--ResumeEmailNavigationLinks--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><strong><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Quick View Links:</span></strong><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;mso-cellspacing:0in; mso-yfti-tbllook:1184;mso-table-lspace:2.25pt;mso-table-rspace:2.25pt; mso-table-anchor-vertical:paragraph;mso-table-anchor-horizontal:column; mso-table-left:left;mso-padding-alt:2.25pt 2.25pt 2.25pt 2.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=130 style='width:97.5pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#resume">Resume Section</a><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td width=130 style='width:97.5pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#summary">Summary Section</a><o:p></o:p></span></p> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 15.0pt 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Title--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:.75pt'> <td width=180 style='width:135.0pt;padding:0in 0in 0in 0in;height:.75pt'><a name=resume></a></td> <span style='mso-bookmark:resume'></span> <td width=470 colspan=2 style='width:352.5pt;padding:0in 0in 0in 0in; height:.75pt'><span style='mso-bookmark:resume'></span></td> <span style='mso-bookmark:resume'></span> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes;height:13.5pt'> <td width=180 style='width:135.0pt;background:#E5ECF3;padding:0in 0in 0in 0in; height:13.5pt'> <p class=MsoNormal><span style='mso-bookmark:resume'><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>RESUME</span></span></span><span style='mso-bookmark: resume'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:resume'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal><span style='mso-bookmark:resume'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>&nbsp;&nbsp;<o:p></o:p></span></span></p> </td> <span style='mso-bookmark:resume'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'><span style='mso-bookmark:resume'></span></td> <span style='mso-bookmark:resume'></span> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> <tr style='mso-yfti-irow:2'> <td colspan=2 style='padding:0in 0in 0in 5.25pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal><span class=boldtext1><span style='font-size:8.5pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Resume Headline: </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><ResumeTitle>Rashanna Marshall - Network Administrator<o:p></o:p></span></p> </ResumeTitle></td> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal align=right style='text-align:right'><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Resume Value: </span></span><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><ResumeValue>qbkxrx5ag66832dv</ResumeValue>&nbsp;&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>&nbsp;&nbsp;<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes;height:11.25pt'> <td style='border:none;border-top:solid #E5ECF3 1.0pt;mso-border-top-alt: solid #E5ECF3 .75pt;padding:0in 0in 0in 0in;height:11.25pt'></td> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Body--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 5.25pt'> <div><pre>Rashanna M. Marshall<br> 823 Driftwood Dr, Murphy, Texas<br> 512-970-3412<br> rashanna.marshall@yahoo.com<br> Rashanna.marshall@gmail.com<br> Dedicated IT professional with comprehensive experience in challenging, high-security setting.<br> Completed 200+ hours of technology and security operations training. Tenacious problem solver who<br> performs well under pressure. Outstanding communication skills. Earned recognition and honors<br> throughout career. Possessed a Department of Defense Secret Security Clearance. Diligent,<br> conscientious, and highly-responsive. Maintains an in depth knowledge of network management<br> practices and tools. Eager to learn and continue professional development, understands both the big<br> picture and short-term perspectives of situations. An enthusiastic individual with excellent work ethic;<br> skilled in developing strong rapport with customers by providing value through individual consultation<br> helping the customer to analyze and solve process problems. Excellent qualifications in strategic<br> planning with comprehensive knowledge of management, organizational development, team building<br> and project execution. Strong interpersonal skills; able to function as a productive team member, lead a<br> team, or accomplish tasks without supervision. Mission oriented. Experienced in the creation and<br> implementation of training initiatives to develop and retain and motivate effective personnel.<br> Demonstrated ability to streamline operations to increase productivity<br> Professional Experience (chronological)<br> NTT DATA<br> (SAVVY Solutions)<br> IT Help Desk Analyst<br> 40 Hrs Weekly<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Diagnose and troubleshoot software and hardware problems.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Attain established customer service standards<br> 1. customer service<br> 2. interpersonal skills<br> 3. good telephone etiquette<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Organizational and time management experience<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Strong verbal and written communication skills<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Problem-solving and extensive technical troubleshooting<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Ability to establish and maintain a high level of customer trust and confidence.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Knowledge of moderately complex hardware and software products and problem solving/<br> troubleshooting skills.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> BROAD RANGE OF NETWORK AND DESKTOP KNOWLEDGE INCLUDING VOIP, MAC, WINDOWS<br> XP, WINDOWS 7, MICROSOFT OFFICE PROFESSIONAL SUITE (2003, 2007, 2010), POPULAR<br> BROWSERS CONFIGURATIONS (Firefox , Chrome, and Internet Explore)<br> August 2016  Present<br> Rashanna Marshall, Page 2<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Researching, evaluating, and providing feedback on problematic trends and patterns in<br> customer support requirements<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Representing the office in interactions with other organizations and private contractors<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> REMOTE ACCESS STRATEGIES AND TECHNOLOGIES<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Experience with Advanced Driver Configurations and troubleshooting.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Provides Tier 1 and Tier 2 support of medium to high complexity.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Works in a team setting, sharing information and assisting others with calls.<br> Service Now Ticketing System<br> BCM (Remedy)<br> System Center Configuration Manager (Remote Access)<br> Power Term (Mainframe)<br> Quest (active Directory)<br> Novell<br> Microsoft: OWA-Outlook<br> Cisco Unity Connection Administration, Cisco Jabber, Cisco Unified CM Administration<br> Purchase Request/ Orders<br> Capgemini (State of Georgia)<br> Jr Network Desktop Support Analyst<br> Austin, TX<br> Feb 2016  April 2016<br> 40 Hrs Weekly<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Received incoming calls from State agencies requesting assistance with numerous of user<br> accounts on around six different domains and two networks.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Troubleshooting different application software for the state of Georgia Agencies<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Install of computer drivers and any necessary software and equipment to maintain operations for<br> the State of Georgia and their agencies.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Assist End user with Microsoft Outlook Office 365 Windows 7 OS<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Assisted with Pulse Secure software for VPN troubleshooting connectivity, password, accounts.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Managed and maintain active directory user accounts computers, printers, groups<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Provided customer service to State agencies if Georgia<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Remotely managed computers with Bomgar to assist End User with troubleshooting and<br> Information request<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Provided outstanding customer technical assistance and support<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Phone systems issues<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Experience with the company s Management of the enterprise structural framework<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Troubleshot and install printers, scanners, phones, computer etc<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Manipulation and reception of customer information.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Use of ticketing system Remedy to account for the company s workload and to track information<br> forwarded to other section more so for any additional troubleshooting that could not be<br> concluded at the Support Desk.<br> Rashanna Marshall, Page 3<br> C Watkins &amp; Associates (CoreLogic)<br> IT Tier 1 Help Desk Manager -Veteran Affairs<br> Austin, TX<br> (Government Contractor)<br> 40 Hrs Weekly<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Supervised the IT Tier 1 Help Desk and employees<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Tier 1 troubleshooting on applications and software managed by the client<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Conducts weekly reports for the contract and supplied to the VA as requested by client<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Assist the VA and their clients with the AVM, LSAM, Appraisal System and requirements<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Creates training accounts for the VA s Client to conduct training<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Maintain timesheets every week and any other HR requirements for the position<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Handles escalated issues that involved the Help Desk, Helpdesk Employees and provides<br> resolution<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Provided advice and guidance on a wide range and variety of complex IT issues.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Project lead, responsible for timely and successful completion of assigned projects and<br> tasks<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> User administration, developing new methods, approaches and procedures in specialty<br> area(s)<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Provided outstanding customer technical assistance and support<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Report directly to the Project Managers<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Provides coverage for Service Desk Phone/e-mail, by answering client requests for<br> information,<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Creates help desk tracking tickets through Oracle, documenting information into<br> knowledge base and escalating to proper personnel and/or department.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Act as first level of escalation, as required, to address issues.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Assist in the resolution of customer and support issues by referring issues to<br> appropriate section.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Manipulation and reception of customer information.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Applied knowledge of IT systems and services used in the automated acquisition,<br> storage, retrieval of systems networks.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Ensures timely distribution of solution to support customer satisfaction.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Maintains basic knowledge of relevant products and support policies.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Tracks trouble tickets through resolution and updates problem resolution<br> knowledgebase<br> Epsilon Inc,<br> Network Administrator/ Desktop Manager<br> Security Marine Force Reserve (MARFORRES) HQ<br> Network Systems, Fort Worth, TX<br> (Contractor)<br> 40 Hrs Weekly<br> May 2014  October 2015<br> May 2012  October 2012<br> Rashanna Marshall, Page 4<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Setup and configured CISCO 2900 - 6500 series routers, providing support to 180+ sites<br> connected to the MARFORRES classified and unclassified WAN Backbone with<br> approximately 2000 routers.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Plan, Managed, Configured, and Designed systems with the mission, goals, structure,<br> and processes of the organization as requested by and for the DOD standards.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Analyzed affecting difficult issues affecting any parts of the networks infrastructure<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Designed, Planning, Implemented the organization (company) Network to meet the<br> needs of the military to make operation run more swiftly.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Troubleshoot with Marines on outages via phone and follow-up on any assigned tasking<br> push from MARFORRES.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Administrated, delivered, and supported IT systems and services.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Advised and provided input of improvements on a wide range of different information<br> technology software, policies, hardware, interpretation, and standards.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Visit sites for any additional troubleshooting that can t be resolved remotely<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Manage Cisco switches remotely on 32 sites across the U.S. on RNET Network.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Update and maintain network diagrams and LTI s<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Created tickets and troubleshoot outages with Verizon, Base Telco, and Comcast<br> remotely.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Supported, guided, and assisted co-workers with lesser administrator experience.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Developed, Administrated, Coordinated the installing of systems for the acquisition,<br> storage, and data recovery. Maintain hardware and software for the systems as<br> required. Any updated configuration for network devices phones, printer, scanners,<br> faxes, switches, desktop, laptop, and severs.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Served as Network Administrator Specialist performing work, independently or as a<br> member of a team<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Planning and coordinating the installation, testing, operation, troubleshooting, and<br> maintenance of hardware and software systems.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Project lead, responsible for timely and successful completion of assigned projects and<br> tasks<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Configuring routers and switches to deploy and replace Legacy equipment on<br> MARFORRES sites throughout the U.S.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Updating local share portal. This task consists of centralizing all sites information<br> regarding troubleshooting, equipment accountability, and site P.O.Cs.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Insuring all sites IP address schemes are congruent and, if not, contact and coordinate<br> with personnel to make the necessary changes<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Maintained a positive, professional, and accountable work relationship with the<br> clients/companies and their entities.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Populating and maintain MARFORRES monitoring tools (Solar Winds and IPSentry) and<br> addressing any network issues<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Interface with Telco numerous times daily; provide circuit information to open tickets<br> with Telco for troubleshooting/testing of all MARFORES sites.<br> Rashanna Marshall, Page 5<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Assist TOT in creating shipping labels for the Cisco equipment and ensuring devices are<br> sent out in a timely manner.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Repaired and extensively troubleshot network, VOIP, computers, printers, switches and<br> severs<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Managed and configured network devices to provide a high-level of data quality,<br> security, and availabilities to the companies/ client needs and wants.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span><br> ITT / Exelis,<br> Network Administrator<br> Bagram AFB, Afghanistan TACSWACAA<br> (Contractor Equivalent to GS-12 )<br> 60 Hrs Weekly<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Network Administrator of Bagram Air Force Base Network Operations Center Network<br> Administrators office. Qualified, trained, and certified Cisco Network Administrator to improve<br> the management, monitoring, performance and growth of the rapidly expanding BAF Network.<br> Responsible for maintaining, the Non-Secure Internet Protocol network (NIPRNET) and Secure<br> Internet Protocol Network (SIPRNET).<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Served as Network Administrator Specialist performing work, independently or as a member of<br> a team<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Implemented and managed documentation, new development, modification (configuration),<br> designs, updated, testing, installation, and support of new, existing, replacing app and/or<br> software.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Facilitated and administrated local area network (LAN) and wide area network (WAN) on behalf<br> of the 580th /25th Signal battalion in Afghanistan.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Planning, installation, configuration, testing, implementation, and management of the systems<br> environment in support of the company requirements.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Managed systems used for the transmission of information in voice, data, and video formats.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Delivery of customer support services, including: SOP, installation, configuration,<br> troubleshooting, customer assistance for over 20,000 end Users<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Completed training, in response to customer requirements.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Administrated, delivered, and supported IT systems and services.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Responsibilities include the following: architect/design, troubleshoot, and implement network<br> topologies that are interoperable between operational entities located on the BAF network.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Design, install, maintain and the repair of standardized network configurations for all layer 2 and<br> 3 switching devices including Cisco 2900 and 3500, 3550, 3560 and 3700 series devices, Cisco<br> 4000 series multi-layer switches and Cisco 6500 series switches.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Recommend and analyzed network changes to include but not limited to software, networks,<br> and systems<br> June 2008  November 2011<br> Rashanna Marshall, Page 6<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Provided network services that support the office's line and administrative programs<br> responsibilities<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Possess extensive expertise in a variety of WAN/LAN technologies to include but not limited to<br> enterprise network design, routing, switching, 802.1x technologies, Virtual Trucking Protocol<br> (VTP), Quality of Service (QoS), VLANs, network management, SNMP, multicasting, EIGRP,<br> LAN/WAN protocols, sub-netting, switching and routing, Cisco IOS, Cisco call Manager, VoIP,<br> DHCP, Print Server Administration and an understanding of firewall architecture and ACL<br> administration.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Responsible for configuring and resolves technical issues for our customers in the area of VoIP<br> and IP Telephony issues including Call managers, version 7 and currently 8.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Experience with Cisco VoIP Systems CUCM 7.x, Protocol SIP, H.323, MGCP, and H.225<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Analyzes and reports outages and corrective actions to Theater Network Operations Center<br> Southwest Asia.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Customer interface/user issues.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Utilize network monitoring software to manage and administer the network.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Monitors availability and reliability of LAN/WAN circuits.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Created the SOP for Bagram Network<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Implementation, Planning, Design, Documentation, Analysis, Assessment of the systems for the<br> network<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Advised and provided input of improvements on a wide range of different information<br> technology software, policies, hardware, interpretation, and standards.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>Ø</span></span> Use knowledge of Plans network development and expansion as needed.<br> ITT/ Exelis<br> Automated Data Processing Equipment Administrator<br> Bagram, Afghanistan<br> (Contractor Equivalent to GS-12)<br> 60 Hrs Weekly<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Implement, configure, and maintain DOD-approved communications software and security<br> software on government computers supporting user base of 9,000 civilian and military<br> personnel.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Configure computers for the network to allow proper user access.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Install and configure network printers.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Installed software updates, drivers, replication, application and any necessary system<br> maintenance that kept the network secure<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Daily mandatory equipment, maintenance, and administration checks<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Ensure stability of classified and unclassified computer systems through use of DOD-approved,<br> government-furnished operating systems and software.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Establish client computers on MS Windows NT/2000 domain.<br> April 2007- June 2008<br> Rashanna Marshall, Page 7<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Configure Microsoft Outlook and manage personal folders in all versions of Outlook.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Installed and configures software on computers that needed access to network.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Troubleshoot hardware, software on a daily basis to meet the network standards.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Diagnosed and resolving problems in response to customer reported incidents<br> ITT , Exelis<br> Helpdesk Administrator<br> Bagram, Afghanistan<br> June 2006  April 2007<br> (Contractor Equivalent to GS-12 )<br> 60 Hrs Weekly<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Provided first level of support to user population of 14,000, aiding users by resolving computer,<br> printer, and network issues.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Responded to users in person, telephonically, or via email; tracked and recorded issues using<br> Remedy.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Managed high-volume of technical and service issues simultaneously.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Ensured rapid resolution and maximum user productivity; escalated and delegated issues<br> appropriately.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Assisted customer on the phone and at locations on site with network troubleshooting and basic<br> computer needs.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Troubleshot and repairs computing issues.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Created new Nipr, Sipr, and Centrix accounts with exchange mailboxes/ active directory.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Managed user accounts, creation of distro s, and reset passwords for network users.<br> Armed Security Officer,<br> AKAL Security Officer<br> Fort Hood, Texas<br> 40 Hrs Weekly<br> June 2005  June 2006<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Guarded base against terrorists and other threats.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Checked identification cards at every access point.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Searched vehicles randomly for weapons, bombs, or anything that may cause damage.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Maintained complete situational awareness at all times.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Scanned area for any unfamiliar activities.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Completed extensive training use of handguns, batons, handcuffs, and OC (Oleoresin Capsicum,<br> AKA pepper spray) spray.<br> Rashanna Marshall, Page 8<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Provided written and oral reports to superiors.<br> Account Manager,<br> Capital One<br> Killeen, Texas<br> 40 Hrs Weekly<br> December 2004  June 2005<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Responded to high volume of incoming calls from Capital One cardholders requesting account<br> closure due to membership fee, annual interest rate, or credit limit.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Surpassed company expectations by persuading average of 72% of cardholders to maintain their<br> account; company average was only 60%.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Explained benefits of Capital One account to callers and provided advice to cardholders on ways<br> to improve credit rating.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Presented special offers to encourage cardholders to keep account open.<br> Correctional Officer,<br> Bartlett State Jail<br> Bartlett, Texas<br> 40 Hrs Weekly<br> November 2003  November 2004<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Monitored 208 offenders, ensuring offenders are in proper place at all times and minimizing risk<br> of suicide or escape; contributed to safe and secure environment for jail and surrounding<br> community.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Conducted proper count in timely manner, covering entire campus including work, recreation,<br> church, and education areas.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Maintained proficiency in safe use of gun and revolver.<br> <span style='font-family:Symbol;mso-ascii-font-family:"Courier New"; mso-hansi-font-family:"Courier New";mso-char-type:symbol;mso-symbol-font-family: Symbol'><span style='mso-char-type:symbol;mso-symbol-font-family:Symbol'>·</span></span> Operated rolling doors and other security mechanisms.<br> EDUCATION<br> - Associate of Applied Science: Criminal Justice, Central Texas College, In Progres<br> - Security +<br> - CCNA-Expired - Renewing<br> - CCVP- Expired Dec 2011<br> - CQS-Cisco Firewall Specialist<br> -<br> Cisco Network Admission Control Specialist<br> - CQS - Cisco IPS Specialist<br> OTHER INFORMATION<br> Rashanna Marshall, Page 9<br> Department of Defense Secret Security Clearance (SC)</pre></div> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><br style='mso-special-character: line-break' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'> <![endif]><o:p></o:p></span></p> <!--ExperienceTableView--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:13.5pt'> <td width=180 style='width:135.0pt;background:#E5ECF3;padding:0in 0in 0in 0in; height:13.5pt'> <p class=MsoNormal><a name=experiencetableview><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Experience</span></span></a><span style='mso-bookmark: experiencetableview'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:experiencetableview'></span> <td style='background:#E5ECF3;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="#top" alt="BACK TO TOP"><span style='color: #0066CC'>BACK TO TOP</span></a><o:p></o:p></span></b></p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellpadding=0 style='mso-cellspacing: 1.5pt;mso-yfti-tbllook:1184'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=228 style='width:171.0pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Job Title<o:p></o:p></span></b></p> </td> <td width=150 style='width:112.5pt;padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company<o:p></o:p></span></b></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal style='margin-top:7.5pt;margin-right:0in;margin-bottom: 7.5pt;margin-left:0in'><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Experience<o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1'> <td style='padding:.75pt .75pt .75pt .75pt'><ExperienceTitle> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Network Administrator<o:p></o:p></span></p> </ExperienceTitle></td> <td style='padding:.75pt .75pt .75pt .75pt'><Company> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Epsilon <o:p></o:p></span></p> </Company></td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>- Present<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt .75pt .75pt'><ExperienceTitle> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Network Administrator<o:p></o:p></span></p> </ExperienceTitle></td> <td style='padding:.75pt .75pt .75pt .75pt'><Company> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Epsilon <o:p></o:p></span></p> </Company></td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>- Present<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--EducationTableView--><!--SkillsTableView--><!--Summary Section--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:m="http://schemas.monster.com/Monster"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:15.0pt'> <td width="100%" style='width:100.0%;padding:0in 0in 0in 0in;height:15.0pt'></td> </tr> <tr style='mso-yfti-irow:1'> <td style='background:#E5ECF3;padding:0in 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:13.5pt'> <td width=180 style='width:135.0pt;padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal><a name=summary><span class=boldtext1><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Additional Info</span></span></a><span style='mso-bookmark: summary'><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p> </td> <span style='mso-bookmark:summary'></span> <td style='padding:0in 0in 0in 0in;height:13.5pt'> <p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="#top" alt="BACK TO TOP"><span style='color: #0066CC'>BACK TO TOP</span></a><o:p></o:p></span></b></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;height:11.25pt'> <td style='padding:0in 0in 0in 0in;height:11.25pt'></td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in' id=tdResumeSummaryTable> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right:337.5pt'> <td style='padding:0in 0in 0in 0in'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Current Career Level:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Manager (Manager/Supervisor of Staff)<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:4'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Years of relevant work experience:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>2+ to 5 Years<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5;height:3.75pt'> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> <td style='padding:0in 0in 0in 0in;height:3.75pt'></td> </tr> <tr style='mso-yfti-irow:6'> <td style='padding:0in 0in 0in 0in'><!--WorkStatus--></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:7'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Work Status:<o:p></o:p></span></b></p> </td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'><Country MessageID="42174"> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US</Country> - <Status MessageID="70380">I am authorized to work in this country for any employer.<o:p></o:p></span></p> </Status></td> </tr> <tr style='mso-yfti-irow:8;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:9'> <td style='padding:0in 0in 0in 0in'></td> <td style='padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:10'> <td width=160 valign=top style='width:120.0pt;padding:0in 0in 0in 5.25pt'></td> <td width=450 valign=top style='width:337.5pt;padding:0in 0in 0in 0in'></td> </tr> <tr style='mso-yfti-irow:11;mso-yfti-lastrow:yes;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> </table> </div> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <!--Placeholder to prevent single table tag for both closing and opening, which does not render correctly in browser--> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'><!--TargetJob--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Job:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Job Title:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Network Administrator<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:1;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:0in 0in 0in 0in'><!--TargetCompany--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Company:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Company Size:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'><CompanySize MessageID="-1" /></td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Occupation:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>IT/Software Development<o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:0in;text-indent:-.25in;mso-list:l0 level1 lfo1; tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt; mso-bidi-font-size:8.5pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:8.5pt;font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Network and Server Administration<o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:3;height:7.5pt'> <td style='padding:0in 0in 0in 0in;height:7.5pt'></td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'><!--Locations--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'> <!--Placeholder to prevent single table tag for both closing and opening, which does not render correctly in browser--> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-row-margin-right: 337.5pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='mso-cell-special:placeholder;border:none;padding:0in 0in 0in 0in' width=450 colspan=2><p class='MsoNormal'>&nbsp;</td> </tr> <tr style='mso-yfti-irow:1'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Target Locations:<o:p></o:p></span></b></p> </td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Selected Locations:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>US-TX-Austin<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td> </tr> <tr style='mso-yfti-irow:3'> <td width=160 valign=top style='width:120.0pt;padding:1.5pt 1.5pt 1.5pt 5.25pt'></td> <td width=270 valign=top style='width:202.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Relocate:</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=180 valign=top style='width:135.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>No<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes;height:11.25pt'> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> <td style='padding:1.5pt 1.5pt 1.5pt 1.5pt;height:11.25pt'></td> </tr> </table> </td> </tr> </table> </div> </td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <!--Language--><!--Reference--><!--CustomFields--><!--ResumeNotes--><!--UploadedDocComment--> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in' xmlns:fo="http://www.w3.org/1999/XSL/Format"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0in 0in 0in 0in'> <div class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'> <hr size=1 width="100%" align=center> </span></div> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'></td> </tr> </table> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p>&nbsp;</o:p></span></p> </div> </body> </html>