Tester

·                  Customer Data Mart tester providing cross-system reporting and analytics that drive revenue generating activities.
•Utilize SAS and SQL skillset to support the design, built and maintenance of datasets needed for CDM analytical purposes such as population segmentation and targeting, historical/predictive modeling, and metric measurement read-outs.
•Data Management Tester I’m responsible for learning the source system data, supporting cross-team inquiries on data availability, and improve current data management processes.
• I use statistical reasoning ability to study dataset and create the right SAS or SQL script that will produce the best analytic results.
•Create test conditions, test scripts, log defects, and work with developer team to resolve defects, and help enhance and document the testing a defect management processes.
•Use analytics to drive more sales and higher close rate by interpreting SAS dataset and tables.
•Use mapping model, capacity model, scoring, ranking and distribution to determine how leading sales resource should be assigned according to established constraints.
•Test daily and weekly distribution data which aid in rep scoring.
•Complete measurement retention Ad Hoc report requests in a moment’s notice.

 

System Development II

·              Responsible for Change request and maintenance of Data Cleansing front-end application.

·              Responsible for the design, testing, and implementation for the ITSM platform.

·              Implement the system design, and configuration of the remedy solution.

·              Leverage remedy 7.6.4 technology solutions in supporting O&M mission and objectives base on stakeholders vision.

·              Configuration of remedy application modules: incident management, problem management, knowledge management and change management.

·              Validate the foundation data collection and lead the load activities.

·              Support Remedy 7.6.4 technical testing effort.

·              United States Citizen, with public trust security clearance.

·              Work directly with Mobilization team and client to help confirm technical dependencies identified/met and end-to-end process solution completion.

·              Configuration of the BMC Remedy 7.6.04 tool in support of the client new remedy company.

·              Provide solutions where client can track issues, changes and service requests within its ITSM tool.

·              Implementation team configure Remedy version 7.6.04 to support service desk (incident, problem, .Change and release request management) and other ITSM functions.

·              Work with management team to integrate and enable the following Remedy capabilities: incident management, problem management, service level management, knowledge management, change management and asset/configuration management.

·              Implemented the following foundation data elements; operational and product categorizations, support group structure, people data including permissions and functional roles, approval mappings for change requests.

·              Remedy configuration team work with the remedy backend engineer to test whether system configurations meet the expectations of Accenture's' client.

 

Data Center Lead

Sirius XM - Washington, DC - April 2012 to April 2013

Responsibilities

·              Installing, configuring and crystallizing cisco 15454 MSTP systems and node cards.

·              Perform system related duties on network printer configuration/diagnosis and multifunction device installations and upgrades.

·              Racking and installing routers, access points, firewalls, switches and San backup.

·              Maintain inventory for server spare parts, Cat5 and fiber optic spool, shipment tracking and equipment procurement.

·              Create helpdesk ticket using Remedy after identifying application, hardware or telecommunication latency issues that needs to be address and resolved in an expedited period of time.

·              Utilizing netback to remotely schedule tape ejection from the PTL tape drives and create virtual tape library partitions.

·              Configuring Cygwin Terminal to execute Linux scripts that will utilize the POS scanner functionality to scan barcode information from the tapes into a txt file format that can then be upload to Iron Mountain for LTO-5 tape for offsite data storage or requisition via iron mountain intranet site.

·              Use regular expressions (regex) to query Linux script output for easy data and information searches, gathered from large block of data.

·              Use foglight system analyzer to generate network performance monitoring reports for LAN/WAN use studies.

·              Use Dell open manage server administrator tool to monitor all the systems in the datacenter from a GUI interface user console.

·              Setup, rack and configure HP Proliant SL230s and SL250s G8 server with integrated lights out iLO remote console.

·              Configuring foglight system monitoring application cartridges to communicate with host agents install on new and existing host server establishing measurable metrics and creating weekly reports on the organizations total network for company stakeholders’.

·              Use HP Operations Manager as a monitoring tool in order to know status and health of siriusxm IBM operations database and POS iSeries systems and there accompanying applications, Installation and maintenance.

 

System Network & Integration

Food and Drug Administration - Rockville, MD - April 2011 to March 2012

 

Responsivities

·              FDA identity and access management support Tier-III level support group member in charge of resolving escalated help desk PIV issues, providing first line event log secure information anomaly investigation and mitigation.

·              Develop and maintain new and existing PIV badging and enrollment stations.

·              Plan an attend weekly planning meetings to collaborate and report to the PIV project managers executive stakeholders and vendors empirical data to ensure work break down time lines are within schedule perimeters an move forward to future Plan of Actions and Milestones.

·              Adhere to The National Institute of Standards and Technology information assurance controls and risk management framework guide lines.
.Update clients PIV badges with vital information like PKI certificates, Active Directory administration with PIV integration.

·              Mitigating roaming profile user issue in relation to single sign-on authentication with the PIV cards.

·              Troubleshoot and fix problems with internal/external PIV card reader's drivers and ActivClient software installed on Windows XP/Windows 7.

·              Train card management agent's on how to use issuance badging station to process clients’ biometric finger print and updating PIV card certificates.

·              Develop and management standard operating procedure documentation and project plan to assists Tier I/II/III technicians in trouble shooting PIV card/PIV card reader hardware and software issues.
Use IDMS web portal life cycle management tab to edit and update FDA clients’ personal identification verification information.

·              I'm a part of the PIV card implementation team, responsible for issuing and/or updating over five thousand HSPD 12 compliant and adjudicated PIV card badges.

·              Administer privacy and security controls from NIST Cybersecurity Framework, NIST SP 800-53, NIST 800-144, ISO 27001 for computing and storage platforms.

·              Manage e-mail functionality on client laptop in relation to PKI certificate revocation status and validity.

IT Operations

Core staff - Sacramento, CA - December 2009 to March 2011

Responsibilities

·              Maintain manufacturing systems, PCs and terminal server networks
set up and maintain new and existing PCs.

·              Identify, troubleshoot and mitigate issues encountered on the network\client machine and implement corrective resolution.

·              Create, edit, and maintain documentation for data collection reporting

·              Interface with data warehouse to pull reports for stored product data, and upgrade systems as required.

·              Provide input on buy /lease on case-by-case basis.

·              Analyze data, recommend and drive process improvements.

·              Use Software Manager Application’s tools that enable a disk free software upgrades deployment push via group wise hardware console through an ATM (banking IT environment) worldwide desktop support bridge.

·              Perform system related duties on network printer configuration/diagnosis and multifunction device installations and upgrades.

·              Static IP address assigning and subnet mask network setup on network printers and devices.

·              Image deployment on laptops/desktops and software installations.

·              Installing a variety of business productivity client application software.

·              Construct Personal Computer database generation, maintenance, analysis of multiple systems and processes.

·              Racking and installing routers, access points, firewalls and switches.

·              Maintain inventory for PC spare parts, tracking and procurement.

·              Interface with corporate end users as well as engineering and management staff

Application Tech Support

Walmart.com -Brisbane, CA - June 2009 to November 2009

Responsibilities

· Provided first line support of all production systems, services, and network.

· Monitoring Remedy ticketing system, identify issues and follow pre-defined processes to resolve issues.

· Execute AppScan, ran penetration testing, and use data from splunk argument queries to direct open source investigations in identify cyber threats.

· Utilizing monitoring and management tools such as splunk, nagios, and CACTI TO ANALYZE MACHINE DATA.
Work with the engineering department, partners and vendors when issues arise to ensure a timely resolution

· Execute security impact deployment support and analyst for systems change packages.

· Collaborate with engineering management, Business owners and partners for the appropriate updates of critical issues.

· Support site operations system administrator with code releases and schedule maintenance.

· Diagnosed, tweaked and troubleshoot our client’s network issue.

· Monitor system to ensure data backups are completed successfully.

· Implementation, configuration and support of cloud storage and systems infrastructure.

· Compliance measure with departmental processes, including problem management, escalation and change management, work to improve and develop new processes.

· Integrate weekly administering price changes on database and web servers’.

· Work with the knowledge team, for the EBS Implementation Methodology and examine its benefits to the vendors of walmart.com and partners that’s generated through the intranet site.

· Make recommendations regarding new tools, design and procedures enhancement that will aid in the overall system uptime performance and reduce time for issue resolution.

 

Data Quality Analyst

Cost plus World Market - Oakland, CA - June 2008 to June 2009

Responsibilities

· Support Analyst maintain tier 1 and tier 2 Point of Sales support on IBM 4690 registers with hardware and software functionality issues.

· Support Analyst maintain tier 1 and tier 2 Point of Sales support on IBM 4690 registers with hardware and software functionality issues.

· Managed user account credentials and group membership through Active Directory.

· Maintain Microsoft 2003/2008 R2 file servers and domain controllers.

· Working technical analyst of ERP solutions in the company’s operation schema; strategic planning, risk analysis and business leveraging.

· Facilitate Iron Mountain tape data backup and restoration, daily and weekly incremental servicing.

· Provide 1st and 2nd level support in accordance with CPWM service level agreements (SLA) and IT best practice.

· Provide organization wide end users support for all LAN/WAN application Installs and configuration on clients' workstation.

· Use IIS administration web server to support TCP/IP models for a variety of protocols: HTTP, HTTPS, FTP, SMTP, DNS and NNTP.

· Security technology manage includes SIEM, LAN, WAN, WLAN, NIDS, Wireless, Firewall, Proxies, AV, NAS, SAN, and VPNs

· Perform a wide range of network operation management functions with relations to infrastructure, performance and data communications networks availability.

· Manage and maintain AS 400 main controllers system daily production schedule and backup store data to over 300 stores diagnose and repair including database repair.

· Weigh severe level 1 tickets with issues that affect and stores day-to-day operational sustainability CSU/DSU telephone sprint AS 400 controller hardware and software issue, Mitigating radio frequent device connected problem to access point.

· First line of Contact and alert with network operation center in identifying network system malfunction at store level, resolve network outage issue or escalate it to tier 2 or tier 3.
 

 

Technology OpS Support Practitioner

Teksystems (ADT Securities, BofA, Gap Inc) – San Francisco, CA March 2006 to June 2008

Responsibilities

· Opened helpdesk tickets in Remedy after gathering information over the phone
Connected to store via VSAT & Performing remote verification on VNM server.

· Opened a command prompt and verifying the MMS hostname is correct
Creates, deploys, and manages network services in a heterogeneous computing environment (UNIX, Linux, and Windows 2003).

· Use splunk application to monitor and management set top box activities at client service site and run reports to illustrate system daily performance characteristic and availability.

· Performance software/hardware testing and analyses through comparative data performance characteristics and suitability within the existing systems environment.

· Use WMI to retrieve the remote computer information from client machines and servers.

· Remote verification of site server and player client server functionality.

· Trouble shoot incomplete installation issues by reviewing best practices.

· Attended regular project team meetings with project management on project health.

· Activated remote stores audio/video production content.
-TCP/IP Sub netting.
-Once, all steps in remote verification procedures are met by onsite technician, a site acceptance number is issued.

· Write and execute test protocols and scripts using Java, .net and us regex to capture instance of a particular occurrence of an output.

· Create and maintain documentation on the current configuration of applications using SDLC software.

· Hands on organization knowledge of premier retail networks ERP and EBS systems.

· Installing emulation software for Host platform connectivity and browser configuration for Internet connectivity.

· Insuring 100% Compliance with the American with Disability Act. Duties included measuring Equipment that is used for Disabled Americans such as, Ramps, Restroom Area’s, Teller Stations, and Cash Vaults.

· Used AutoCAD blueprint reading to audit.

 

Data Centre Operator

Global Netoptexs - San Francisco, CA August 2005 to March 2006

Responsibilities

· Responsible for running; fiber optic, coaxial, cat6 and pots line cables.

· Diagnose and mitigate main distribution frame and LAN/WAN configuration issues.

· Test, monitor, support and troubleshoot software and hardware task in relation to LAN/WAN issues.

· Use protocol analyzers; Sniffer.

· Diagnosing, tweaking, and troubleshooting our client’s network issue.

· Project Management Team: implementing client IT infrastructure.

· Continuously monitoring of OTRS ticketing system and respond to client trouble calls.

· Install networking gears e.g. servers, switches, routers.

· Install and configure commercial off the shelf monitoring software.

· Application, network and systems troubleshooting.

· Troubleshooting Cisco network devices.

· Configure and support plain old telephone lines and telecommunication hardware’s.

· Installation and troubleshooting various OS’s (XP Pro, Red Hat, Debian, fedora and windows server 2003 administration)and configuring servers with clients’ specification in mind.

· Manage and troubleshooting of Active Directory and DHCP server related issues.

· Administrating and troubleshooting heterogeneous UNIX/LINUX networks: Solaris, Red Hat Linux, Digital

· UNIX, Sun OS 4.X, HP_AIX, X-windows, windows server administration.

· Re-imaging multiply laptop machines and upgrading from Windows XP to Windows 7 operating system as well as installing operating systems on new machines from scratch.

· Monitor hardware load balancers performance.

· Monitor, troubleshoot, query report information and tune hardware performance using UNIX/LINX/REGEX.

· Mount file systems in UNIX/Linux.

 

 

EDUCATION

 

MBA_Technology Management

University of Phoenix, San Francisco, CA 2007

 

BS in Information Technology

University of Phoenix, San Francisco, CA 2005

University of Central Florida Orlando, FL 1996

 

 

 

ADDITIONAL INFORMATION

 

Database Skills

 

·              Installed, configured, upgraded, and maintained SQL Server databases.

·              Implemented security using Roles and Privileges.

·              Perform data modeling, data normalization, SQL Tuning for SQL Server and Oracle Databases.

·              Created complex SQL Queries, Store Procedures, Triggers, and Views and performed Queries by using Link Server.