·   Obtained Secret Security Clearance for Iraq project TACSWACCA.

·   Identified weaknesses in order to establish and maintain virus / security requirements as per DISA standards using Retina Scanning Utility.

·   Managed and operated NIPR and SIPR side networks to include two separate server farms.

·   All aspects of Systems Administration to include but not limited to Microsoft 2003 Active Directory, WINS, DNS, DHCP, print queues, Share Point, GHOST.

·   Daily administration of Exchange 2003 and Outlook Web Access, Microsoft SMS, MOM and WSUS, VERITAS Backup Exec 10 Backup / Restores.

·   Configured and managed VMware ESX (3.5)

·   Maintain Systems Availability and perform regular maintenance on equipment.

·   Proficient at hardware maintenance and troubleshooting of various Dell Server, LTO tape library, fiber switch, and SAN.

·   Provide user and Microsoft Exchange account maintenance of over 5000 users.

Select Achievements

·   Consistently received high praise for administration of servers and networks for ongoing utilization and minimum overhead.

·   Contributed to overall efficiency for the systems that were administered.

Head IT Instructor/Systems Administrator

CyberTex Institute of Technology            March 2007 to June 2009

Austin, TX          

·   Creating and implementing syllabus and curriculum for A+, NET+, Security+, MCSA, MCSE, and CCNA courses.

·   Installed and configured RIS, Active Directory, DNS, DHCP, VPN, VMware ESX and RRAS.

·   Supported over 200 XP client systems as well as 7 to 8 servers running W2K and W2K3.

·   Planned and implemented networks in new schools.

Select Achievements

·   Created original curriculum to be utilized at multiple campuses.

·   Inspired students to aspire to higher expectations to achieve goals resulting in an impeccable passing rate for certifications earned.

·   Consistent results using curriculum and teaching methods.

Enterprise Support Technician

Dell Inc.        March 2003 to March 2007

Round Rock, TX       

·   Help Desk Support involving implementation, configuration, and troubleshooting for Enterprise hardware

·   Managerial responsibilities as Team Lead for third shift such as scheduling

·   Case management duties for Linux team and Enterprise Expert Center

·   Advanced software support for IIS, Exchange, Active Directory, ISA, and SQL

·   Providing an excellent customer experience

Select Achievements

·   Customer letters expressing appreciation of quick and efficient problem resolution resulting in fewer repeat calls.

·   Awarded three Dell Bronze Stars in recognition of excellent customer service.

·  Awarded Dell Silver Star reflecting a more prestigious level of recognition of superior service.

CORE COMPETENCIES AND TECHNICAL EXPERTISE

Leadership and management skills

·   Learned through hands-on experience

·   Reinforced and improved through college coursework

·   Site-Lead for Western Iraq

·   Supervisor for Afghan Citrix Virtualization team

Hardware

·   Highly skilled in working with Dell/HP/SYSTEL servers, workstations, tape backup units, network/KVM switches, RAID technology, SCSI technology, SAS technology, Clustering, iSan, EMC Clariion, IBM Blade Centers, Cisco switches and Routers

Software

·   Familiarity with Linux/Unix operating systems

·   Experienced with Microsoft Windows NT/2000/2003/2008 to include SBS, XP, Vista and Windows 7.

·   VirtualCenter management, LabManager

·   NetApp FAS/V-Series

·   Proficient with Windows Media Services

·   Experienced with VMWARE and Virtual PC

·   VMware ESX (3.5), ESXi, and vSphere 4

·   Proficient in Dell Open Manage System Management Applications

·   Experienced with IIS, Exchange, ISA, SQL

·   Experienced with Active Directory implementation

Networking

·   Well-versed in TCP/IP and other network protocols

·   Highly Experienced with Static/DHCP network configurations

·   Experience with Remedy ticketing system.

·   Experience running security port and IAVA scanning with Retina.

EDUCATIONAL AND PROFESSIONAL DEVELOPMENT

Industry Standard Certifications

·   A+, Security+, Server+, Project+, MCP 2000/XP, MCSA-Messaging/Security 2003, MCSE 2003, MCT, CCNA, Citrix Certified Administrator, CISSP

Clearances

·   Currently hold Top Secret Security Clearance

Ashford University  March 2007 to Current

·   Pursuing a Bachelor of Arts degree with a double major in Organizational Management and Criminal Justice with a specialization in Forensics.

Southern Methodist University              Jan. 2002 to Aug. 2002

·   Completed all classes for A+, Net +, M.C.S.A., M.C.S.E, and C.C.N.A.