Sean J Henderson

23755 Cork Oak Circle

Murrieta, CA 92562

(760) 579-3564

MRSEANJHENDERSON@AOL.COM

Highly trained and skilled IT Professional seeking to further career advancement.

 

Current Government Security Clearance: SECRET

Microsoft Certified Professional: MCP Windows XP

Microsoft Certified System Administrator: MCSA Windows Server 2003

CompTIA Security Plus

CompTIA Linux Plus

 

·         Information Systems Technology Professional with 14 years of experience in helpdesk management, IT server system configuration and administration, network administration, software installation/configuration, and technical support

·         Knowledgeable in Department of Defense Information Assurance (IA) and Information Technology Security concerns, mitigation strategies, and asset/application “hardening”

·         Proficient at configuring security-compliant systems based upon DoD Security Technical Information Guides (STIG)

·         Knowledge, training, and practical experience in all Windows-based network operating systems, knowledgeable in various networking technologies and protocols, including Active Directory, TCP/IP, DNS, DHCP, LAN, WLAN, WIFI, and Virtualization

·         Practical hands-on experience with assembly, troubleshooting and repair of  desktop, laptop, server systems, and IT appliances

·         Provided Help Desk/Service Center support to thousands of customers on a variety of hardware/software related requests as well as installing/configuring applications

·         Experienced with Microsoft Active Directory, Microsoft Exchange Server, Symantec and McAfee Anti-Virus Server/Client, Veritas/Symantec Backup Exec Server/Client, Blackberry Enterprise Server, Good Link Server, Symantec Ghost Server, Microsoft Office, MS Visio, MS Project, Intuit Track-IT, Salesforce.com, Seagate Crystal Reports, Borland MicroFocus, Tumbleweed, Oracle, Oracle Business Intelligence, Microsoft SQL, and many other applications

 

2006-Current        CSC        Norco, California

Systems Engineering Technician

·         Configure, install, and maintain approximately 50 unclassified and classified networked systems running Windows Server 2003, 2008, and Linux in support of MFOM, NTCSS, MRA, CISNG, and SMSMDS.

·         Manage IT equipment such as Cisco ASA firewall, switches, backup tape libraries, direct-attached SCSI/SAS storage devices, NETAPP Storage Area Network (SAN), and APC UPS devices.

·         Provide backup administration functions to secure critical company data, as well as user support, system component/software installation, and troubleshooting.

·         Perform vulnerability scans and asset “hardening” through implementation of IT security mitigation via tools such as Retina eEye Digital Security, Disa Gold Disk, SCAP, and Vulnerator

·         Experienced with configuring IT assets and applications based upon DoD Security Technical Information Guides (STIG) and familiar with Independent Verification & Validation (IV&V) audits.

·         Work on Authority to Operate (ATO) for systems MFOM, MRA, CISNG, and SMSMDS. Create/modify Plan of Action and Milestones (POA&M), System Technical Instruction (STI) Boundary Change Request (BCR), Risk Assessment Reports (RAR), and other documentation related to system accreditation efforts within Department of Defense Information Assurance Certification & Accreditation Process (DIACAP). 

·         Awarded for exemplary support during system migration efforts porting over 30 Dell and Sunfire server systems from unsupported “Legacy” domain to NMCI domain. 

 

 

2004-2006        Financial Profiles, Inc.        Carlsbad, California

Network Systems Administrator

·         Provided Help Desk support and performed Network Systems Administration for 200 customers, maintained over 300 desktop and laptop systems, 20 color, laser, and inkjet printers, and 50 + servers.

·         Responsible for maintaining company phone system, alarm system, building security and maintenance, supplies inventory, customer/client user training, user/computer account management, various desktop/laptop/server hardware and software installation/configuration, and company data backups

·         Twice awarded by Senior Management for exemplary performance

 

2002-2003        United States Air Force        Vandenberg Air Force Base, California

Network Systems Administrator

·         Administered Secure Internet Protocol Routed Network (SIPRNet); provided 24-hour connectivity for over 100 workstations and outstanding service to over 600 customers as part of space lit operations in support of national defense

·         Team Leader of the Defense Messaging System (DMS) trained 14 personnel to install software on client and server machines. Successfully upgraded 119 workstations 26% quicker than the given suspense-- saved 600 manpower hours. Lauded by on-site administrators as “best service” seen to date.

 

2001-2002     United States Air Force           Osan Air Base, Republic of Korea

Network Systems Administrator

·         Installed, configured, tested and maintained operating systems, hardware, application software and utilities for the Office Automation Local Area Network (OA-LAN) and the Non-secure Internet Protocol Network; provided system administration function for over 300 workstations and 1,000 customers

·         Exceptionally maintained an impeccable 98% operational rate on all systems and networks, resolved over 350 software, hardware and network outages-reduced average network down time 30%

·         Installed fiber-optic cable to provide connectivity for classified network systems, successfully terminated over 92% of all lines, saved hundreds of dollars in overall infrastructure maintenance costs

      1999-2001      United States Air Force                Tinker Air Force Base, Oklahoma

       Network Help Desk Technician

·         Provided Local Area Network (LAN) technical support to over 20,000 customers.

·         Resolved over 200 trouble tickets in less than 9 months, ensured conformity of software installations over 500 workstations and improved service to over 1,200 customers.

·         Selected above peers as lead technician for the Defense Messaging System Installation Team. Created database to track workstation conformity to software installation and upgrades, developed and wrote software installation Operating Instructions and thorough checklists streamlining the installation process for the DMS software. Reduced install time by over 20% performed regular operations check to test the functionality, reliability and usability of the DMS software.

2009-2013 American Military University

BS with Honors in Information Technology

1999-2003         Community College of the Air Force

    31 Credits towards Associates Degree in Information Systems Technology

                                1995-1999 Woodcrest Christian High School      Riverside, California

                   High School Diploma Granted

·         CCNA Course 2008 (40hrs)

·         Wave Technology Windows 2000 Professional and Server Administrator Course, 2002 (40hrs)

·         Wave Technology Network Plus Course, 2002 (40hrs)

·         Department of the Air Force Defense Messaging Systems Administration Course 2002 (40hrs)

·         Department of the Air Force Workgroup Management Course March 2000 (40hrs)

·         Windows Server 2008 R2 Server Administration Course 2013 (40hrs)

·         Certified Information System Security Professional Course CISSP 2013 (40hrs)

·         Air Force Outstanding Unit Award, 2003

·         Air Force Outstanding Unit Award, 2002

·         Master Air Force Good Conduct Medal, July 2002

·         Air Force Achievement Medal (First Oak Leaf Cluster) April 2002

·         Air Force Achievement Medal, May 2001

·         Unit Airman of the Quarter Award September-December 2000

           09/06-Current Systems Engineering Tech  CSC                                            Norco, CA

08/04-09/06   Network Sys Admin   Financial Profiles, Inc.            Carlsbad, CA

           7/99-7/03          3C0X1                   United States Air Force         Various Locations

           10/98-7/99        Laborer                          Empire Demolitions           Santa Ana, CA

           6/98-4/99          Cashier                       Target                            Moreno Valley, CA

        6/97-3/98          Human Directional   Creative Outdoor Advertising Riverside, CA