Gerard Johnson

68 Windsong Ridge

Wetumpka, Al

Home Phone: 334-567-7518

Cell Phone: 334-224-7519

gjohnson63325@gmail.com

 

Technical Certifications:

Certified Information Systems Security Professional (CISSP); Certified Cisco Network Associate (CCNA); Certified Cisco Security Professional (CCSP); Microsoft Certified Systems Administrator (MCITP 2008); Microsoft Certified Systems Engineer (MCSE 2003); CompTIA Security+; Netbackup 7

Operating Systems:  Windows Server 2003 & 2008, Linux/Unix, CISCO IOS 12.x, Windows 7 & 8.

Software:              Mcafee epo 4, Netapp, emc, netbackup, backup  exec, hp storagetek, aptare, netbackup ops center, Active Directory, DHCP, DNS, Solar Winds, Microsoft System Center Configuration Manager (SCCM), Microsoft Exchange, Netbackup, Backup Exec, eEye Retina, Windows Gold Disk, Tripwire, Mcafee HBSS, Mcafee Anti-virus, Vulnerability Management System (VMS), VMWARE 5.1, Microsoft Project., Remedy Tracking System, NetIQ, Windows Security Update Server, Splunk, Arcsight, SAN applications: EMC and NetApp, Oracle database systems, MYSQL, Microsoft SQL Server, IIS, Apache, TitanFTP, Automate, Ipswitch WS FTP.

 

Education:

B.S., Auburn University Montgomery, Montgomery AL, 1999

Security Clearance:

Top Secret- SCI (DCID)

 

Professional Experience:

SMS – Montgomery, AL                                                                                                                                                                                                                      May 2013 – Present

Senior Storage Administrator

 

·         Support Customer with over 20 PB of SAN storage on Netapp filers.

·         Manage an enterprise lights-out data center.

·         Server as storage resource on projects to assist in design and deployment of storage related technologies.

·         Support back end storage for 300+ VMs on over 30+ ESXi servers in a multi tenancy environment.

·         Work with customer to backup and insure High Availability of medical applications.

·         Use Snapmirror and Snapvault for data HA and replication of business critical data to a COOP location.

·         Assist System Administrators in installing and configuring the storage host software onto their systems.

·         Provision and decommission SAN storage in accordance with change management processes.

·         Configure and maintain the SAN storage environment to include switches, ensuring connectivity back to the server.

·         Maintain and maximize the storage infrastructure providing optimal availability, performance and disaster recovery readiness.

·         Develop, monitor and maintain replication cycles between the primary and the DR site.

·         Develop and maintain storage capacity and trending reports to identify performance issues on the filer.

·         Troubleshoot storage failures working closely with the host System Administrators and product vendors to obtain a long-term resolution.

·         Diagnose and resolve complex problems involving software, servers, storage arrays, directors and switches.

·         Develop and maintain problem tracking and resolution via BMC Remedy.

·         Monitor service results to identify common problems and trends in providing a proactive service support program, preventing potential problems.

·         Evaluate performance benchmarks, monitor workload and analyze results to ensure storage systems optimization.

·         Develop and document enterprise storage standard operating procedures (SOP) including software configuration, implementation plans, and other various storage processes and procedures.

·         Manage accounts and access to the storage management software using Netapp DFM and OnCommand Manager.

·         Manage the installation and integration of storage fixes, updates, and enhancements. Plan and schedule installation of new or modified storage software. Research test, and evaluate the impact of upgrades or changes.

·         Travel to customer facilities to attend user group meetings and assist with installations in problem solving or storage management.

·         Oversee installation of new Netapp Filers and software and firmware upgrades on Netapp devices.

·         Use Netapp Oncommand to configure, monitor, QA and troubleshoot Netapp Filers.

·         Perform Data OnTap and firmware updates for customers.

·         Perform Physical installation of Netapp hardware.

·         Configure aggregates, volumes, and LUNs to maximize storage.

·         Analyze Autosupports and Perfstats reports.

·         Work with server administrators to assign shares and logical volumes.

·         Experience with Netapp and Commvault de-duplication.

·         Use Simpana Commvault for managing and protecting data on enterprise Windows and Unix based systems.

·         Create, implement, and manage storage policies, schedules, Snapprotect, and replication using Simpana Commvault.

·         Supply data for audits and remediate findings.

·         Manage and configure Cisco MDS fibre channel switches. Manage and maintain zone member and zone sets.

·         Abide by DOD standards of operating equipment (NIST,DISA) and security guide-line.

·         Adhere to ITIL methodologies in problem solving and customer service.

·         Educate customers on storage best practices.

·         Utilize event management tools such as Solarwinds and Optnet in providing situational awareness of assets.

·         Configure devices to align with the security documents.

·         Create change procedures for use for all future implementations and training

·         Configure and manage disaster recovery for the VM environment using VMWARE Site Recovery Manager.

·         Advise on implementation for VMWARE pertaining to storage.

·         Experience with Citrix thin app and desktop deployments.

·         Extensive knowledge in installing, managing, and support Active Directory environments.

·         Familiar with conducting VMWARE system health checks, performance analysis, tuning and management of the VMWARE infrastructure.

·         Knowledge of installing, configuring, and deploying Microsoft and Linux servers within the VMWARE environment.

 

 

 

SAIC – Montgomery, AL                                                                                                                                                                                                                  February 2012 – May 2013

Senior Network Engineer, 26 Network Operations Squadron (NOS)

·         Responsible for managing, monitoring, and maintaining support to over 24 regional backup servers, 400+ Windows and Linux clients, manage over 2+ petabytes of data across the Air Force Gateway.

·         Ensure IDS/IPS security controls are installed on windows based systems per DOD STIG guidelines.

·         Install and configure Mcafee HIPS/HBSS client per DOD STIG on backup server and clients.

·         Install and deployed application packages using SCCM.

·         Troubleshoot published application packages.

·         Deployed over 100+ Windows 7 OS to client workstations.

·         Troubleshoot and resolve connection related  issues with HBSS.

·         Assist with deploying new updates and signatures from central EPOL server.

·         Provide SAN and backup support to 16 regional AF sites.

·         Deployed VMWARE OVF templates of windows and linux guests for application deployments.

·         Maintain support of physical and virtual environments.

·         Responsible for managing over 400K budget for annual software and hardware renewals. Maintain licensing and vendor support agreements.

·         Setup, implement, and configure Netbackup domain upgrades and installs.

·         Apply newly released maintenance packs and vendor software releases.

·         Upgrade master, media servers. Upgrade backup clients.

·         Manage backups using Symantec Ops Center and Aptare Storage manager.

·         Maintain 16 Netbackup domains running Symantec Netbackup 7.5.X.

·         Familiar with Netbackup versions ranging from 5.1 up to 7.5.x.

·         Perform root cause problem troubleshooting. Remediate failed backups.

·         Expert knowledge in using BMR for windows and unix based clients.

·         Configure email notifications reporting daily backup status.

·         Provide training and mentoring to junior level team members.

·         Perform tape management of end-of-month backups that are carried offsite.

·         Create checklist and SOPs for backup operations.

·         Submit incident cases with Symantec to troubleshoot and track issues. Interface with level 2/3 support.

·         Participate in cross-organizational projects. Provide SME level input.

·         Provide system engineering and design recommendations to the PMO (Program Management Office).

·         Provision, manage, and monitor disk storage to critical applications attached to the SAN.

·         Manage and secure devices connected to SAN. Maintain security control compliance checks.

·         Create and manage reports to show disk utilizations, trending and analysis, and performance of application volumes.

·         Maintain testing lab environments for application upgrades and patch management.

·         Utilize baremetal restore technologies and recovery using Symantec Netbackup.

·         Solid understanding with most enterprise backup solutions.

·         Manage host connectivity via Fibre Channel, ISCSI, and FCoE network architectures.

·         Manage an enterprise tape library consist of 600+ slots, LTO3/4/5 media, VTL technologies.

·         Created comprehensive disaster recovery procedures for the entire AF GIG. Designed and tested recovery plans for critical core systems such Active Directory, VMWARE, Microsoft Exchange, Microsoft SQL Server database systems, MYSQL database systems, Oracle DB (RMAN), all Windows platforms, and all UNIX platforms.

·         Responsible for converting and Migrated physical servers to virtual guests.

·         Experience with VMWare infrastructre, Esxi hosts, and VMotion fail-over capability.

·         Maintain VM infrastructure critical datastores on the SANl.

·         Troubleshoot cable connectivity.

·         Maintain hardware baseline of SAN hosts connected via HBA. Ensure settings is configured at the optimum level and maintain updates of HBA device driver.

·         Configure and mount LUNs to clients via FC/ISCSI.

·         Maintain configuration page of all SAN clients connectivity settings showing LUN, SCSI ID, BUS, Target Filer, and Drive mapping.

·         Perform maintenance, upgrade, and patching of enterprise backup servers. Maintain vendor updates as new maintenance packs are released.

·         Experienced in implementing security compliance in accordance with  DISA STIGs (Security Technical Implementation Guides), NIST 800 series, and DOD Instruction 8500.2, and  DOD Instruction 8510.

·         Created COOP planning procedures for continuity purposes for all data centers.

·         Develop comprehensive SAN/backup and recovery procedures for 18 data centers. Performed testing of recovery procedures in a testing environment.

·         Funneled all new processes and network configurations through a change management board. Log incidents and problem cases using Remedy Tracking system.

·         Create and documented processes and procedures using presentation tools to graphical display diagrams and maps detailing network configuration.

·         Stayed abreast of new backup and SAN technologies.

 

General Dynamics – Montgomery, AL                                                                                                                                            March 2007 – February 2012

Senior Network Engineer, 26 Network Operations Squadron (NOS)

·         Serve as team lead for troubleshooting, system backups, archiving, and disaster recovery in support to applications team.

·         Created, tested, and updated technical orders. Submitted recommendations to the PMO.

·         Assists in the design, implementation and maintenance of systems, programs, hardware and software.

·         Assist in network incident responses by senior leadership.

·         Evaluate and monitor the network infrastructure on utilizing network management tools such as Microsoft tools, Solar winds, and NetIQ.

·         Responsible for software installation, upgrades, roll-out plans, testing and maintenance of all critical systems.

·         Troubleshoot network issues and outages to over 600+ servers.

 

General Dynamics - Montgomery, AL                                                                                                                                          October 2006 – March 2007

Intermediate Security Specialist, 26 Network Operations Squadron (NOS)

·         Supported daily administration of monitoring inbound and outbound base network traffic.

·         Implemented and configured access control lists and ingress/egress filters to limit base traffic across AF network systems.

·         Managed network traffic by using tools such as SNORT and packet capture applications. Reviewed and analyzed packet captures.

·         Scanned and remediated security vulnerabilities by utilizing eEye retina scanner. Produced report to management for review.

·         Assisted with the foundational layout of all AF bases posterior to have boundary protection in participation and implementation of the SIPR Mandate project. One year project was initiated in identifying correlated traffic and applying tight security across all AF boundaries.

 

General Dynamics – Gunter Air Force Base, AL              January 2006 – October  2006

Network Analyst, 26 Network Operations Squadron (NOS)

·         Assisted over 200,00+ base users globally in troubleshooting base connectivity issues and responded to site outages.

·         Logged and interacted with DISA help desk in recording network issues and outages.

·         Troubleshoot base traffic performance and remediated network latency.

·         Operated and maintained 200+ Cisco routers and switches. Implemented process to backup configuration to a centralized server.

·         Install, maintain, and updated CISCO IOS as new releases were scheduled.

·         Stored and backed up router configurations to a TFTP server on a routine basis.

·         Troubleshoot routing issues using CISCO command line and system tools such as TACACS.

 

Integrated Computer Solutions – Gunter Air Force Base, AL               October 2005 – January 2006

SAN Manager, DISA  Montgomery

·         Managed and provisioned EMC storage solutions for over 6 DISA prime locations.

·         Configured/provisioned disk storage to all Windows and Unix servers.

·         Provided monitoring of application performance that was connected to the SAN.

·         Monitor replication between DISA sites using EMC CLI and SRDF application.

·         Troubleshoot replication issues.

·         Process requests for storage allocation to Windows and Unix servers.

·         Create mirrored volumes for redundancy.

·         Reported data trends and analysis history to the Government leads.

·         Maintain documentation of newly created storage.

·         Managed and tracked SAN related issues using Remedy Management software.

·         Knowledge of VERITAS Clustering technologies.

·         Used to Tivoli and HP Open view to report outages or hardware failure.

 

 

CDO Technologies – Gunter Air Force Base, AL              March 2002 – October 2005

Desktop Support, LAN shop

·         Provided desktop support to over 1000 base users.

·         Install relevant security updates and TCNOs.

·         Troubleshoot and created fix actions for typical computer related issues ranging from hardware to software problems.

·         Perform user account administration through Active Directory.

·         Setup email accounts and resolved email issues.

·         Provided technical support to internal and remote Air Force desktop/laptop customers.

·         Provided backup of mission critical systems.

·         Assisted in deployment of group software packages.

Troubleshoot base traffic performance and remediated network latency.

 

PrOFESSIONAL QUALITIES:

Generate enthusiasm among team  members.

Proactive seeks opportunities to server in leadership roles.

Challenges others to develop as leaders while serving as a role model.

Manage the process of innovative change.