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Salesforce &
Cloud Implementations
· Hands on functional/technical
professional experience as a Scrum Master, 4+ years of experience working
with CRM/Salesforce.com with at least 3 full lifecycle CRM/Salesforce.com
Implementations.
· Direct experience with SFDC
Service Cloud (application design, architecture and development using
Salesforce.com).
· In depth functional knowledge of
Customer Support functionality, preferred in Manufacturing, Finance,
Telecom and High Technology industry.
· Provided Business Architecture
Solution representing support of IT architecture activities, particularly
within the CRM Customer Service areas.
· 5 years of AWS and MS Azure
cloud infrastructure consultant and technologist focused in strategic
thought leadership concentrated around next generation data center, Infrastructure
as a Service (IAAS), Platform as a Service (PAAS), Software as a Service
(SAAS) & End User Computing.
· Over 2 successful private cloud
infrastructure architectural design and implementations
· Over 7 successful deployments
Infrastructure-as-a-Service (IAAS) & Platform-as-a-Service (PAAS)
implementation.
· Over 5 successful migrations to
public cloud PAAS (Azure, Office 365, Google Apps)
· 12 years of developing,
designing and managing of SOA and web based applications on .NET platform
using .NET frameworks (2.0, 3.0, 3.5 4.0 & 4.5)
E-commerce & SAP Implementations
· Used JIRA for project management
of Agile projects and currents
· Certified Project Management
Professional (PMP) certification.
· 2+ years of experience in
developing eCommerce based solutions using .NET, SAP and CAMEL.
· Managed geographically
distributed teams, off-shore development teams and third-party vendors for
development and support
CORE STRENGHTS AND SKILLS
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Agile
- Scrum
ü Agile Principals
ü Conducting Reviews
& Retrospectives
ü Story Point
Estimation
ü Story-Based
Development
ü Iteration/Sprint
Planning Meetings
ü Backlog Grooming
Meetings
ü Conducting Agile
Ceremonies
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IT
Project Lifecycle
ü Requirements
Analysis
ü Project Scheduling
ü Costing &
Budgeting
ü Initiation &
Planning
ü Execution &
Monitoring
ü Procurements &
Closing
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Technical
Value-Added Leadership
ü Team Building
& Mentoring
ü Client &
Vendor Management
ü Application
Development
ü Cloud Computing
ü Pre-Sales
Activities
ü ROI Analysis
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TECHNICAL SKILLS
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Programming
and Scripting
v C# , VB.NET, .NET
2.0, 3.5 & 4.0
v
ASP.NET,
VB.NET & ADO.NET
v
Public,
Private and Hybrid Models.
v
IAAS
& PAAS based models.
v
SalesForce.com
v
Windows
AZURE Platform
v
SQL
AZURE/ Database, Storage, SQL Reporting.
v
Web
Services, WCF, WPF & WWF
v
SharePoint
Online & Office 365
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Design
& Tools
v
MS
Project 2003 & 2010
v
MS
VISIO 2003
v
Enterprise
Architect 2003
v
VS
2012, 2010,2008,2005
v
TFS,
Spring.NET, Refactor.NET
v
Mockyou,
FXCop & N-Unit
v
MS
Visual Source Safe
v
CVS,
Subversion , SVN, JIRA, Confluence
v
MS
Project, MS SharePoint
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Protocols
& Database Development
v XML, XSLT, Soap,
RDF, RSS
v
HTTP,
TCP/IP, DNS
v
SOAP,
JSON & HTTPS
v
Microsoft
SQL Server
v
.Net
Data Integration with ADO.Net
v
Oracle
(PLSQL Developer, SQL Plus)
v
Terradata,
AS/400, SQL
v
MySQL,
PostgresSQL, SQL AZURE
v
SQL
Reporting Services, Crystal Reports
v
SAP
& HYBRIS
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Professional
Summary & Projects
The United Solutions Group Inc., Senior Scrum Master04/2013
– Present
I am currently working with HMH IT international
a client of The USG on a ecommerce development project. This involves
managing the team and project using agile process and practices. This
involved streamlining the process and procedures for Application development
projects. By implementing the best practices of agile methods and process for
the different projects being executed by the PMO group.
Ecommerce
Implementations for HMH Technology Group – Fremont CAOct 2013 to Present
Role: Sr. Scrum Master
§ Facilitate scrum ceremonies
(grooming, sprint planning, retrospectives, daily stand-ups, etc.)
§ Enact change and continuous
improvement increasing the productivity of Scrum teams
§ Empowered teams to self-organize
and grow cross-functionality
§ Protect team from over-commitment,
manage backlog, prioritize resolution of defects/bugs as evidenced by the
on-time delivery of major initiatives
§ Manage the lifecycle of code
development, from ideation to sprints to deployment
§ Coordinate and manage code
releases with other Business & IT groups
§ Communicate with other management,
engineers, product managers and support specialists on product issues
§ Track and communicate team
velocity and sprint/release progress
§ This product is being developed
using multitier architecture and test driven development with the Scrum based
model with biweekly sprints.
§ Implementing a.NET based web
application development using SAP & HYBRIS Integration.
§ Involved in the design and architecture
of the multi-tenant and scalable architecture that could handle scalable user
load.
§ Leading the .Net development
program making use of cutting edge Microsoft technologies including C# 4.0,
ASP.Net, HYBRIS, WCF, SVN and SQL Server 2008.
§ My role also includes promotion of
best of breed practices in scalable enterprise architecture, implementation
of agile methodology, integration with SVN.
§ Providing guidance and
demonstration in the use of C# 4.0 language constructs and syntax to support
external interfacing.
§ This product is being developed
using multitier architecture and test driven development with the Scrum based
model with biweekly sprints.
Salesforce
Implementation - USGIT -Norristown PAMay 2013 to Sep 2013
Role: Sr. Scrum Master
§ Organized and facilitated sprint
planning, daily stand-up meetings, reviews, retrospectives, release planning,
demos and other Scrum-related meetings
§ Taught the team to create clear
and concise epics/stories
§ Instructed and modeled core Agile
principles of collaboration, prioritization, team accountability and
visibility; ensured consistent application of scrum methodologies across the
enterprise
§ Guided the team in creating page
layouts, search layouts to organize fields, custom links, related lists, and
other components on a record detail and edit pages.
§ Implemented pick lists, dependent
pick lists, lookups, junction objects, master detail relationships,
validation and formula fields to the custom objects.
§ Have comprehensive understanding
of CRM business processes like Campaign Management, Lead Management, Account
Management, Case Management, Quote, Forecasting, and Call Center.
§ Extensive knowledge of
Salesforce.com implementation cycle in Sales, Marketing, Service and support
modules.
§ Skilled in customizing standard
objects like Accounts, Contacts, Opportunities, Products, Price books, Cases,
Leads, Campaigns as per client’s need.
§ Experience in leading data
migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader,
Import Wizard, Informatica Data Loader, and Cast Iron.
§ Expert in generating and analyzing
custom reports and dashboard for management and various business unit
personnel to provide detail information on key performance indicators.
§ Helped the team develop process
enhancements through automations including Workflow, Approval Processes, and
Escalation Rules.
§ Experience in SalesForce Testing
and Administration spanning all facets of package software and SaaS
application implementation.
Technology
Used: JIRA, Confluence,
Bit bucket, SVN, Jenkins, SAP, CAMEL,MS Project 2010, Microsoft Windows
Azure, C# , ASP.NET, Oracle, JavaScript, DOJO Framework, VS Ultimate 2010,
Storage Explorer, Cloudberry Explorer, .NET Framework 4.0, ASP, SQL AZURE, Oracle,
WCF, WPF and Web Services & AW, Terradata, AS/400, SQL. Project Server 2013, 2010 & 2007 on
enterprise portal (EPM). CLR
Profiler, SQLProfiler, ANTS Profiler and SQL Query Analyzer.
MS
Expression 2008, Visual Source Safe, Salesforce.com, Apex Classes,
VisualForce Pages, Data Loader, Workflow Alerts, Approvals, Validation Rules,
Sharing rules, Reports, Standard & Custom Objects, Tabs, Email Templates,
Roles, Profiles, HTML, Force.com IDE.
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Infosys Limited , Senior Scrum
Master
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03/2011 – 04/2013
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At
Infosys I filled the roles of scrum master / Sr. Project manager cum
architect on the cloud platform with Salesforce, AWS and Azure. I was
responsible for solution design, delivery and technical architecture for a
number of cloud based migrations and integration systems. I advocated
industry best practices in numerous technical implementations for our
clients. I played a key role in driving the Microsoft based AZURE practice in
developing, managing and leading delivery teams to migrate applications to
cloud based platforms. The cloud based platform included MS Azure, SQL Azure;
Storage & WCF services that helped us achieve scalable, robust and highly
available applications round the clock and across the globe.
Drove
adoption of Agile and Lean software development methodologies (Scrum, XP, and
Kanban practices) across teams.
Salesforce Implementations – Confidential –Torrance CaliforniaJun
2012 to Apr 2013
Role: Sr.
Scrum Master
§
Organized
and facilitated sprint planning, daily stand-up meetings, reviews,
retrospectives, release planning, demos and other Scrum-related meetings
§
Taught
the team to create clear and concise epics/stories
§
Instructed
and modeled core Agile principles of collaboration, prioritization, team
accountability and visibility; ensured consistent application of scrum
methodologies across the enterprise
§
Helped
the team create various Custom objects, Tabs, Workflows, Reports, Apex
triggers and validation rules for the application.
§
Guided
the team in creating Email templates in Text, HTML and VisualForce necessary
for the application.
§
Analyzed
and Created Custom Profiles as required for the business needs and
implemented Object level, Field level and Record level security.
§
Guided
the team in creating customized Page Layouts for Salesforce.com Standard and
Custom objects. Also helped them create custom report types and generated
report using the report types.
§
Good
experience in Salesforce.com Configuration of roles, profiles, user accounts,
implemented role hierarchies, sharing rules and record level permissions to
provide shared access among different users.Classes, controllers and visual
force pages, acquired new licenses and assigned toll free numbers.
§
Used
Data loader for all data adding, updating, and deleting, exporting data.
§
Documented
Sales force fundamentals and reporting for easy understanding and navigation
for business users
Data warehousing Implementations –Confidential, SFO California
Jan 2012 to Jun 2012
Role: Sr.
Scrum Master
§
Facilitate
scrum ceremonies (grooming, sprint planning, daily stand-ups, review &
retrospectives.)
§
Enact
change and continuous improvement increasing the productivity of Scrum teams
§
Empowered
teams to self-organize and grow cross-functionality
§
Protect
team from over-commitment, manage backlog, prioritize resolution of
defects/bugs as evidenced by the on-time delivery of major initiatives
§
Experienced
in data management in dimensional modeling for the effective management
information system.
§
Five
years of exposure in the light weight , high performance database technology
for servers embedded systems and mobile services
§
Responsible
for Business Intelligence Solution Architecture in defining, developing, and
enhancing custom DW, BI systems.
§
Responsible
for the development of an enterprise data warehouse and business intelligence
application using SAP data integrator.
§
Responsible
for all databases architecture and program design, backups and restores,
monitoring SQL up time, designing and maintaining DTS packages.
§
Design
ETL process involving data quality, testing and information delivery and
access to the data warehouse.
Technology
Used:
, C# , ASP.NET, Oracle, JavaScript, DOJO
Framework
,MS Project 2010, Microsoft Windows Azure, VS Ultimate 2010, Storage
Explorer, Cloudberry Explorer, .NET Framework 4.0, ASP.NET, C#, SQL AZURE,
WCF, WPF and Web Services & AWS,
Teradata, AS/400, SQL, CLR Profiler, SQL Profiler, ANTS Profiler & SQL Query Analyzer.
Cloud Implementations (Azure/Salesforce & Office 365) –
Confidential – SFO CaliforniaApril 2011 to Dec 2011
Role:
Scrum Master / Sr. Project Manager
§
Leading
a team of 30 plus team in the development of a new futuristic telematics
application on cloud for one of the leading automotive industry client.
§
This
included managing teams across the globe in a global delivery model and
fulfilling the clients need for a very highly scalable and available
application that would integrate across different devices ranging from the
head unit of an automobile to a handheld device to a web based application.
§
Technical
manager cum architect on the cloud platform with .NET, Azure and AWS
platforms.
§
Responsible
for solution design, delivery and technical architecture for a number of
cloud based migrations and integration systems.
§
Advocated
industry best practices in numerous technical implementations for our
clients.
§
Played
a key role in driving the Microsoft based AZURE practice in developing,
managing and leading delivery teams to migrate applications to cloud based
platforms.
§
The
cloud based platform included MS Azure, SQL Azure; Storage & WCF services
that helped us achieve scalable, robust and highly available applications
round the clock and across the globe.
§
Drove
adoption of Agile and Lean software development methodologies (Scrum, XP, and
Kanban practices) across teams. Technical manager cum architect on the cloud
platform with .NET, Azure and AWS platforms.
§
Responsible
for solution design, delivery and technical architecture for a number of
cloud based migrations and integration systems.
§
Advocated
industry best practices in numerous technical implementations for our
clients.
§
Played
a key role in driving the Microsoft based AZURE practice in developing,
managing and leading delivery teams to migrate applications to cloud based
platforms.
§
The
cloud based platform included MS Azure, SQL Azure; Storage & WCF services
that helped us achieve scalable, robust and highly available applications
round the clock and across the globe.
§
Drove
adoption of Agile and Lean software development methodologies (Scrum, XP, and
Kanban practices) across teams.
§
Build
custom applications on the Force.com platform. Create custom Visual force
pages. Build advanced Workflow and Approval processes
§
Workflow
Rules & Approval Processes, Validation Rules, Custom Objects, Security
Controls, Analytics, Reports and Dashboards, Sales & Support Processes
§
External
User Integration using Customer, Partner, and Self-Service Portals,
Web-to-Lead, Web-to-Case, Campaigns, Salesforce-to-Salesforce
§
Using
tools such as Eclipse, Demand Tools, Dupe Blocker, Data Loader, Excel
Connector
§
WCF
services that helped us achieve scalable, robust and highly available
applications round the clock and across the globe
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DNB TransUnion,Scrum Master
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05/2008 – 03/2011
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Data warehousing Implementations – Cairo EgyptMay 2010 to Mar
2011
Role:
Scrum Master
§
Lead
the development of the company’s data warehouse and define Meta data
standards for the data warehouse.
§
Perform
source-to-target mapping and building database schema in an SQL 2005
environment including creating scripts and procedures for production
migration.
Meet with technical and business
staff to document requirements and current processes for the data warehouse
solution.
§
Co-ordinate
with business leaders and project manager to ensure that the solutions are
complying with business strategy and are in accordance with the IT strategic
plans.
§
Managing
various projects by preparing detail specification documentation. Defined
processes and team with end-users to determine requirements.
§
Improve
team efficiency with the definition of a business and data analysis practice
including standardize processes, reusable templates.
§
Rewrote
and tuned long-running SQL queries to cut execution time, ease database load
and improve scalability.
§
Data
modeling with Embarcadero (ER Studio).
Credit Bureau & Project Server Implementations – Lagos
Nigeria, Muscat OmanMay 2008 to Apr 2010
Role:
Scrum Master
§
Involved
in credit bureau customizations and implementations for various clients in
Africa, Europe and Asia. Actively involved in the design and customization of
CreditVerdict, the IP based product of Dun & Bradstreet for their various
clients such as CRC Nigeria, I-Score Egypt, and CBO Oman.
§
Credit
Bureau Implementations: Managed all phases of the software development
lifecycle (SDLC) more than 3 credit bureau implementations for CRC Nigeria,
Central bank of Oman, CIB Bhutan & I-Score, and Egypt. Database.
§
Development:
Guided teams in the development of relational database management systems
(RDBMS) for clients including CRC Nigeria, I-Score Egypt. Worked on the
information architecture of credit bureau solutions and aligning them to the
needs of the different customers.
§
Implemented
the security and performance requirements to ensure that we deliver a robust
and scalable product to the customer with high quality standards.
§
Improved
consistency, recoverability and accessibility of data. Generated profitable
revenues by delivering world class IP-based, industry-leading software that
saved clients millions of dollars, automated processes from paper to
electronic and captured credit information across multiple markets.
§
Involved
in managing Vendors and Contractors with different contact types.
Technology
Used: MS Project, .NET
Framework 4.0, , C# , ASP.NET, Oracle, JavaScript, DOJO Framework,
Enterprise Architect, Microsoft VISIO, ASP.NET, C#, Oracle 10g, Sqldeveloper,
TOAD, CV 3.0, WCF, WPF and Web Services, JavaScript & Jscript, ,
Terradata, AS/400, SQL, CLR Profiler, SQLProfiler, ANTS Profiler & SQL
Query Analyzer.
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Cognizant Technology Solutions, Project Lead/Sr. Associate
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11/2006 – 05/2008
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Finance & Capital Markets – Confidential Nov 2007 to May
2008
Role:
Project Lead
·
This
was a joint venture of several Wall Street banks to provide banks' sell-side
research to institutional investors.
·
This
website is much like an online marketplace, offering company-earnings
research and data from "sell-side" research shops to "buy-side"
firms such as hedge funds and asset managers.
·
The
website clients have access to earnings data and models from analysts at top
banks which will become available to Capital IQ users.
·
Involved
in client server applications on web for banking and logistics domains.
Completed projects up to one month ahead of schedule, under budget and to
client acclaim.
·
Involved
in HLD and LLD & skeletal code generation using Microsoft VISIO and
Enterprise Architect.
·
Involved
in application development for using ASP.NET and SQL Server.
·
Managed
and delegated activities to team members and was involved in document and
code reviews of design and final deliverables.
Finance & Capital Markets – Confidential Nov 2006 to Sep
2007
Role:
Project Lead
·
Involved
in client server applications on web for banking and logistics domains.
·
Involved
in HLD and LLD & skeletal code generation using Microsoft VISIO and
Enterprise Architect.
·
Work
alongside users performing Forecasting, Scheduling, Nominations, Bookouts,
Actualization, Volumetric Exposure, EaR, vaR.
·
Analyze
trade processing revaluation and post cash flow to Fortis position-keeping
systems for Inflation Swaps, Volume Swaps, Loans CDX, Interest Rate Swaps,
Credit Default Swaps, Swaptions, Cross-Currency Swaps.
·
Gathering
historical market data for end-of-day positions, vaR calculations and out of
the box Calypso reporting, Vega buckets.
·
Connecting
Calypso to all Fortis upstream and downstream systems, designing, and implementing
interfaces from a business analysis requirements perspective.
·
Define
risk management systems strategy: Market Risk functionality for initial
phase, then Credit Risk as currently companywide credit risk done in a
separate database aggregating various systems output.
·
Define
workflow for Murex messaging interfaces.
Technology
Used: MS Project, .NET
Framework 4.0, , C# , ASP.NET, Oracle, JavaScript, DOJO Framework,
Enterprise Architect, Microsoft VISIO, ASP.NET, C#, Oracle 10g, Sqldeveloper,
TOAD, CV 3.0, WCF, WPF and Web Services, JavaScript & Jscript, ,
Terradata, AS/400, SQL, CLR Profiler, SQLProfiler, ANTS Profiler & SQL
Query Analyzer.
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Aurigo Software Private Limited, Project Lead/ Sr.
Software Engg
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01/2004 – 10/2006
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Mobile Data Inspector–City of Bellevue, SeattleJan 2005 to Oct
2006
Role:
Project Lead
· Involved in client server
applications on web and mobility based platforms. Actively involved in
developing a robust product that could be deployed across Web, Windows and
Mobility Devices for the construction based industries. Involved in the
planning, design and development of this product with successful build and
deployments for clients such as NYCT and City of Bellevue
·
Mobility
Implementations: Directed global rollouts of new software product for
construction clients across the
·
Ensured
defect-free releases through careful planning, testing and QA efforts.
Mobile Data Inspector–NYCT ,NY/BangaloreJan 2004 to Dec 2004
Role:
Project Lead
·
Led
the design and architecture of the Aurigo infrastructure product with a
multi-tier distributed architecture.
·
Was
involved in the design and implementation of the mobile based application
using Microsoft compact framework for mobile application development.
·
Was
functioning as a scrum master for the bi-weekly sprints for the product
development and customization.
·
Involved
in client server applications on web and mobility based platforms. Actively
involved in developing a robust product that could be deployed across Web,
Windows and Mobility Devices for the construction based industries. Involved
in the planning, design and development of this product with successful build
and deployments for clients such as NYCT.
·
Mobility
Implementations: Directed global rollouts of new software product.
·
Ensured
defect-free releases through careful planning, testing and QA efforts.
Technology
Used: MS Project, .NET
Framework 4.0, , C# , ASP.NET, Oracle, JavaScript, DOJO Framework,
Enterprise Architect, Microsoft VISIO, ASP.NET, C#, Oracle 10g, Sqldeveloper,
TOAD, CV 3.0, WCF, WPF and Web Services, JavaScript & Jscript, ,
Terradata, AS/400, SQL, CLR Profiler, SQLProfiler, ANTS Profiler & SQL
Query Analyzer.
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Early Career
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ELGI Equipments Limited, Programmer Analyst Coimbatore India
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07/2002 – 01/2004
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IES, Programmer Analyst, Coimbatore India
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01/2002 – 06/2002
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Media Maze, Application Developer Coimbatore India
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09/2000 – 11/2001
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Certifications
PMP - Certified Project Management Professional
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2013
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CSM – Scrum Alliance Certified Scrum Master
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2014
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