Career Summary

·   IT experience, including Quality Assurance, Networking and System Administration. Software Test Engineer and QA Analyst for projects with the United States Postal Service , United States Steel and Banking Institution.

·   Documented evaluated and prioritized defects and assigned urgency, and when necessary, advised stakeholders on risks involved with deploying a product with the current “Known Bugs”.

·   Proven experience in software testing, software quality assurance (SQA) and software testing.

·   Communicated test progress, test results, and other relevant information to project manager and project team, through production of reports and QA documentation in a clear and timely fashion.

·   My strong team leadership skills, analytical skills, test strategy know-how, and solid understanding of testing techniques serve as a blueprint for achieving effective software testing.

·   Well versed in all aspects of SDLC (Software Development Life Cycle) and STLC (Software Testing Life Cycle).

TECHINICAL SKILLS:

Testing     Tools &Bug Tracking Tools	Functional Testing, Regression Testing, Integration Testing User Acceptance Testing, System Testing, Beta Testing   HP ALM, HP Quality Center, Test Director, Subversion, Rational Clear Case, Rational Clear Quest,  HP Quality Center, RTC - IBM (Rational Team Concert), TFS(Team Foundation Server), (Turnover Client for iSeries (IBM i AS400), SSC (School Servicing Center)
Database	SQL  Server, AS400, DbVisualizer (Database Management Software Tool)       MQ (IBM WebSphere Messaging Queue)
Operating System	Windows 7, Windows  8, Windows XP/2000
Web App /Server	(IE, Firefox, Safari, Mac )          Cloud Application SSC (School Servicing Center) CFNC (College Foundation North Carolina) IBM System I Navigator (System Management)

Professional Experience

College Foundation Inc. (CFNC)                                                                                                     May 2014 — Present

QA Software Tester                                                       

·     Developed test plans working with Implementation Managers, Project Managers, Lines of Business, IT and users, ensuring established standards and guidelines are followed to meet the highest level of quality by using structured testing.

·     Attended scrum meeting with Web developer manager , System Analyst, QA Manager, QA Lead, Loan Operations, Java Developer, Finance manager, Origination and Adjustment Services , Internal Auditing manager, Project manager, and Compliance officer manager.

·     Gather business requirement / attend  meetings to gather business requirements

·     Created queries in AS400 to view, edit and update payments, due dates, view and edit past due payments, and letter code

·     Tested in Production to verify the correct forbearance  and/ or deferments was created successfully using Repayment Wizard, verified the correct Discretionary Forbearance and or Administrative Forbearance records are in WDFSTG file 

·     Created and ran SQL queries in AS400 to verify and edit loan processing  code

·     Tested in BETA to verify the correct forbearance  and/ or deferments was created successfully using Repayment Wizard, verified the correct Discretionary Forbearance and or Administrative Forbearance records are in WDFSTG file  and/or  ICCICPP Verified outstanding pending letters, W2, 1099

·     Utilize Dbvisualizer to verify data processed from web applications to the backend (data base)

·     Utilize AS400 to Independent and Dependent Tax and Income, assigned , unassigned, added, removed and comments in AS400

·     Ran Call programs using AS400 to verify data is process correctly, edited, viewed, and ran call programs to update loans

·     Update, create, track and edit tickets in TurnOver Client iSeries

·     QA (System Testing) to verify the correct forbearance  and/ or deferments was created successfully using Repayment Wizard, verified the correct Discretionary Forbearance and or Administrative Forbearance records are in WDFSTG file  and/or  ICCICPP Verified outstanding pending letters, W2, 1099

·     Create loan use case according to Web flow diagram Verify and update Student loan Application process

·     Utilize AS400 to verify and edit Data in CPS

·     Create test plans to track manual testing for sprints or milestones using TFS (Team Foundation Server)

·     Created test cases, logged and tracked defect using TFS (Team Foundation Server)

Testing Tools: RTC (IBM Rational Team Concert), AS400

Environment: SQL, JAVA, .NET, DbVisualizer, AS400

Web Application: TurnOver Client (iSeries IBM), Safari, Firefox, XP/2000, SSC (School Servicing Center), IE 10

 

Professional Experience

Accenture Client:  Dept. of Education                                                                                    June 2012 — April 2014

UAT Testing Analyst                                                        

·     Developed test plans working with Implementation Managers, Project Managers, Lines of Business, IT and users, ensuring established standards and guidelines are followed to meet the highest level of quality by using structured testing.

·     Attended weekly meeting with project manager.

·     Reviewed business requirements.

·      Tested and supported Dept of Education eCommerce application

·     Conducted de-briefing sessions with designated project personnel following UAT.

·     Ensure traceability between test cases and requirements documentation

·     Created and SQL queries to view and modify information within databases.

·     Develop test documentation, test plans, manual test cases and execute/oversee test execution.

·     Worked independently to develop an expert knowledge of assigned computer applications and a strong knowledge of all other applications operating in the same or integrated environments.

·     Created test bed/ environment

·     Created End to End test Plan

·     Logging and reported all defects into the Clear Quest defect tracking tool

Testing Tools: HP ALM, IBM Rational Team Concert

Environment: SQL, JAVA, .NET

Web Application:  SSC (School Servicing Center), Windows7/ XP/2000, MAC, IE 8, 9 and 7

 

Accenture Technology                                                                                                  October 2011—April 2012

Accenture Client: United States Steel                                                       

Lead In-house/off-shore End to End QA Software Tester                                                                                    

·      Conducted daily and weekly meeting with QA team.

·      Reviewed business requirements, functional specifications, and test cases

·      Created test environments (Confirmed test tools, scripts, Database Updates are in place to successfully perform the required testing efforts).

·      Developed and communicated a testing strategy and associated risks

·      Recorded and Analyzed test results

·      Created Checkpoints

·      Worked in a test lab environment, and testing multiple end user test cases

·      Tested and supported web-based applications

·      Created test plans , reviewed and gave feed back to business analyst on requirements

·     Created test bed/ environment

·      Developed and executed Functional, Regression, Integration, System, User Acceptance Test

·      Developed manual negative and positive testing scenarios and prepared testing data for various reports.

·      Produce and conducted preliminary Testing

·      Performing defect triage, reproduced issues, and reported testing activity

·      Supervised, assist, and briefed selected users and/or other designated project personnel prior to UAT

·      Report verbally on the progress and results of testing to the Testing Co-coordinator

·      Conducted de-briefing sessions with selected users and/or other designated project personnel following UAT

·      Confirmed completion of all UAT activities and all outstanding issues have been resolved or agreed to be resolved later

Testing Tools: Quality Center (10.0) ALM, Clear Quest

Environment: Toad for Oracle, SQL, JAVA, Standalone client application and Client server applications

Web Application: USS (United States Steel) Toad for Oracle, SQL, Windows7/ XP/2000, MAC, IE 9, and 7

 

Accenture Client: Wachovia Bank                                                                                      June 2010—October 2011

QA Analyst Tester

·      Confirmed that all required workarounds have been defined, agreed, implemented, documented and presented to internal project personnel

·      Confirm that all test scripts and results have been documented and presented to internal project personnel.

·      Tested and supported Wachovia Bank eCommerce application

·      Identified and logged defects during the system test phase into the prescribed defect tracking tool (Clear Quest)

·      Created Test Cases in HP Quality Center  (Q.C.)

·      Ran test cases to verify ATM, Check Processing, Interoffice and External Mail Service, Electronic Payments, Wire Transfers.

·      Tested online applications for browser compatibility, System Integration, performance, functionality

·      Created SQL queries for backend testing

·      Performed testing across an application, including user interface, service layer and data layer.

·      Successfully tested projects using a variety of test tools and test methodologies, such as various bug tracking software along with positive and negative test techniques.

·      Reported progress at regular status reporting meetings

·      Created and Verified credit cards, checking, banking card, saving accounts are active.

·      Created various types of form of payment

·      Documented actual performance test results

·      Worked with developer to determine the issue and when it will be resolved

·      Reviewed & sign off Test approach, plans and schedule

·      Created business requirement Definition with business analyst team

Testing Tools: Quality Center (10.0), QTP and Wholesale Relationship Event Tracker (WRET),

Environment: SQL, Client server applications, JAVA

Web Application: Wachovia Connect, WRECT, Firefox, Safari, Windows7/ XP/2000, MAC, IE 5.x, 6x and 7

 

Accenture Client: United States Postal Services

Agile End to End QA Test Engineer                                                                                     May 2009 –June 2010

·   Tested both the front/back end application that had a metrics web site, which measures the throughput and quality of the application data.

·   Performed tests on various features of agile development process.

·   Attended Daily Scrum Meetings

·   Maintain a backlog of feature requests in prioritized order

·   Tested and supported web-based applications

·   Used and reviewed XML schemas and data

·   Identified bugs in systems by regular tests and resolved all issues and defects.

·   Mapping requirements to test scenarios using Quality Center.

·   Observed all features of tests and checked for any inconsistency in systems and resolved them.

·   Performed integration, functional, system, and regression testing.

·   Assisted our internal QA group with defining and continuously improving our AGILE SDLC process.

·   Owned the DOT Data Requirements document, which means making any necessary revisions to the document as they come up.

·   Assisted with creating the official DOT Data Requirements document that will be handed to the data modeling team, which will be used to create the data model for the DOT data model.

Tools: Test Director, PVCS Tracker, Clear Quest

Environment: SQL, JAVA, Web Services: (XML)

Web Application: (US.COM), Netscape 4.07, 4.72, 4.73, 6.0 and IE5.0, Windows7/ XP/2000, MAC

 

Accenture Client: United States Postal Services                            

Technical Architect                                                                      March 2008 – April 2009

·   Staged Baseline Codes for FNA eBUCode, SOA Code and i2and PM Code in ClearCase Project.

·   Created Activities using ClearQuest.

·   Created Database Version Codes.

·   Preformed Check-in and Check-out in ClearCase.

·   Ran Baseline scripts using Eclipse Europa.

·   Execute SQL scripts to modify database schemas and test data.

·   Merged code lines using Subversion to support parallel development.

·   Configured and Maintaining WebSphere.

·   Created Queues, Listening and Destination ports in WebSphere MQ messaging.

·   Managed build libraries and analyzed built output for errors.

·   Controlled classified media and documentation to support version releases.

·   Audited new release software builds and code for accuracy.

·   Ran automated the build process in Subversion.

·   Built and fixed (DMCR) Debug Module Control Register issues.

·   Created new test environments.

·   Resolved builds script errors in Java environment.

·   Merged code lines to support parallel development using Subversion

Tools: Quality Center (8/9.2), QTP 10.0, Subversion, Eclipse Europa

Environment: SQL, IE, Windows XP/2000, HTML, J2EE, JAVA, and WebSphere

Web Application: Safari, IE, Firefox.

 

Accenture Client: United States Postal Services                            

Agile Functional QA Tester                                                                   December 2007 - February 2008

·   Attended Daily Scrum Meetings and sprint planning meeting

·   Provided third-tier applications support for USPS existing and new applications.

·   Created a product backlog is a list of features to be built

·   Create the sprint backlog is the list of tasks the team needs.

·   Created test data, documentation, test plans, manual test cases, and execute test scripts

·   Handle the tasks of identifying testing problem areas and conduct root-cause analysis of software issues

·   Assigned responsibilities of developing production and testing environment of agile software

·   Perform the tasks of preparing test cases and test reports as well as ensure that the testing phase meets quality standard

·   Performed tests on various features of agile development process.

·   Utilized Mail.dat and XML knowledge to effectively troubleshoot, diagnose, and resolve problems.

·   Assisted Application Support Manager in developing/revising policies and procedures for supporting new and ongoing applications.

·   Participated in any testing and quality checks centered on the resolution of Application Support issues.

Tool: Quality Center 9.0 Subversion, and QTP

Environment:  XML, HTML, SQL, Java, MS-Excel, Test Director, and Client server applications

Web Application: Facility Access and Shipment Tracking (FAST),IE, Firefox.

 

Other

Accenture Client: Untied States Department of Treasury             November 2006- December 2007

Technical Writer

AT&T (Government Solutions)                                                                       January 2005—October 2006

IT Analyst Manager

Financing Alternatives                                                                      November 2003—December 2004

Network Administrator

Amerigroup Corporation                                                                      November2001 to November2003

Claim operations

 

EDUCATION

American InterContinental University, Atlanta, GA

B.S. Degree in Business Information Technology, Major: Computer Programming

 

ECPI College of Technology, Virginia Beach, VA

A.A.S. Degree in Computer Electronics Technology, Major: Computer Networking Technology

 

AWARDS

Accenture Technology Awards

·   2 Celebrating Performance Monetary Awards

AT&T Awards

·   Management Award

·   3 Perfect Technical Service Awards

Military Awards

·   Exceptional job performance, 1995 and 1996

·   National Defense Ribbon

·   Army Lapel Button

·   Army Service Ribbon

·   Armed Forces Expeditionary Medal

·   Good Conduct Medal

·   Humanitarian Service Medal

·   Achievement Medal for the design and implementation of an office procedure that ensured delivery of information in a timely manner