Tivoli Monitoring Manager/Solutions Architect/Subject Matter Expert

 

Hands-on experience designing, installing, and supporting and managing global ITCAM, and ITM and Netcool infrastructures and agents or probes.  Specializing in Application Performance Management and User Interface portals. Developed Develops strong client and support team relationships using multiple interpersonal methods.  Consulted with global teams as ITCAM SME.  Developed replacement solutions for multiple legacy IBM APM solutions.

Technical Skills

Product Suites: IBM Tivoli Monitoring v6.3

TEPS, TEMS, TDW, TCR 3.1, Cognos, Agent Builder

IBM Tivoli Composite Application Manager for Applications v7.2

J2EE Agent, WAS Agent, HTTP Agent

IBM Tivoli Composite Application Manager for Application Diagnostics v7.2

IBM Tivoli Composite Application Manager for Transactions v7.4

Web Response Time, Robotic Response Time, Transactions Tracking, Client Response Time, Internet Services Monitor, Rational Performance and Functional Tester

IBM Tivoli Composite Application Manager for SOA 7.1

SOA Agent, DataPower Appliance Agent

IBM Netcool Omnibus

IBM Tivoli Network Manager

Jazz for Service Management v1.1

Authorization Policy Server, Tivoli Directory Integrator, ITM Rest Interface, LDAP sign-on, LPTA tokens to support single sign-on

Smart Cloud Application Performance Management

SCAPM UI

Scripting Languages:Perl

VBS

JavaScript

Node.js

Product Training:ITM 6.2 Admin Implementers

ITCAM for AD 7.2 Workshop for Implementers

ITCAM for AD 7.1 Usage

IBM Tivoli Netcool/Omnibus 7.3 Administration and Maintenance

ITCAM for Transactions 7.3

Problem Management | Incident Management | Patch Management | Risk Management | Change Management | Vulnerability Scanning and Remediation | Compliance Management |

 

Professional Experience

IBM, Dubuque, Iowa2009 to Present

Tivoli Solutions Architect/Subject Matter Expert

Influenced/Developed Design and Implementations of Tivoli (ITCAM and ITM) for clients with global enterprises.  Leveraged solid design mechanics, with a mix of standards and unique solution to provide the best outcome for my clients.

Advanced experience in design, implementation and automation for global level Tivoli deployments.  In In-depth understanding of enterprise and application components in order to apply monitoring and application performance management. Ability to communicate complicated deployment scenarios to both business and technical audiences.

 

Solutions Architect2014 to Present

Developed, designed and sized complex Tivoli deployments for America’s Group clients

·               Supporteded 13 client architectures with design responsibilities for IBM Tivoli Monitoring, Systems Director, Netcool products, and IBM Tivoli Composite Application Manager products.

·               while pProduceding additional revenue opportunities with by recommendinged improvements, new products and stability strategies.

·               Along with my assigned clients, I actedActed as the architectural SME for ITCAM and Jazz for SM products for all accounts supported by SMI North America.

·               As part of a client’s RFS I worked with my peers and provided appropriate design Designed and sizeding information for the deployment of ITCAM for Transactions, Application Diagnostics and SOA for a new client’s request for service (RFS). 

·               As part of an Outcomes Based Solutions team, I represented strategic outsourcing to eEvaluated Application Performance Monitoring (APM) disruptive technologies as part of an outcomes-based solutions team for a delivery as part of strategic outsourcing plan, delivery based on my years of delivery ofsolution developmentoning using APM products such as ITCAM.

·               Recognized as the top IBM Services expert on ITCAM for Transactions, Application Diagnostics and SOA assisting IBM teams around the world with their delivery and sales of application monitoring services.

·               Mentored junior architects and others interested in the architect job field.

·                

Architect/SME - EMSLEnterprise Monitoring Solutions2012 to 2014

Provided technical leadership to a team of 26.  Provided technical summaries to senior and executive level management on the use and direction of the products supported by the EMSL team.

·               Designed, implanted and supported ITCAM products for over 200 accounts supported by the EMSL team.

·               Developed, implemented, configured, and supported URL monitoring service for IBM customer and IBM Global account customers. The service offering required integrating the following technologies:

o        Monitoring based on ITCAM for Transactions and ITM.

o        Included use of Rational Performance and Functional Tester and Robotic Response Time agents to monitor customer web sites.

o        Agents reported back to a cCentral visual dashboard portal with secure multi-tenancy utilizing the Jazz for Service Management framework.

o        Portal included use ofTivoli Common Reporting (TCR) 3.1 with Cognos for historical reporting and Tivoli Directory Integrator for specialized screens.

o        Installed and configured most of the components for ITM and ITCAM and Jazz for SM.

·               Supported home-grown URL monitoring applications.  The applications were Perl and Java based and were built on Tomcat and WebSphere.  This included supporting very old versions of these products and upgrading them in order to keep them compliant while building the new portal to replace them.  Designed plan to My design included process to replace these legacy products with a new portal, upgrading as necessary to keep compliant with security standards, while still supporting the legacy products and maintaining monitoring integrity.

·               Mentored all team members on the technologies present in the EMSL team.

·               Interviewed candidates for technical skills to assist manager with hiring decisions. Assisted Manager with hiring interviews on technical aspects of the products supported by EMSL.

Provided architectural design proposals with costing in response to client requests for service.

·               and costs to client RFS work.

 

Manager - Enterprise Monitoring Solutions/Incident Problem and Change/Integration ServicesEMSL       2011 to 2012

Provided HRpeople management and technical leadership to a team of 3348 technicians, project managers and business team members, both on-site and remote making up three teams..  Managed extended team members supporting EMSL infrastructure, such as systems administratorss and DBA teams.

·               Integration Services (IS)

·               The IS team developed applications that provided bridges between ITSM software systems.  Common tasks included integration between Netcool Omnibus and ticketing systems.

·               Incident, Problem and Change (IP&C)

·               IP&C performed implementation and support for BMC Remedy and IBM Maximo.

o        Directed priorities and scope of work for all teams.

o        Acted as customer contact for over 200 customers serviced by teams.

o        Established long term strategies and technical direction in combination with forecasting budgetary plans for profit requirements, infrastructure hardware upgrades, and staffing levels.

o        Directed and mentored three team leads in support of the three teams.

·               Held daily team meetings for prioritization and work direction and monthly formal individual meetings.

·               Met formally and informally   Beyond formal meetings, I met with my employees on a frequent basis to in informal situations to get an understanding of how they function within the team and to provide technical leadership and guidance in order to build a strong team..

·               Provided regular briefings to senior and executive level management as to the state of the three teamsEMSL and the transformation progress.

·               Established a project management team to support projects, transformations, and steady state implementations.

·                

Technical Lead/Senior IT Support Specialist - Enterprise Monitoring SolutionsEMSL2009 to 2011

Provide technical guidance to management and junior technicians.

·               Directed priorities and scope of work for EMS team.

·               Acted as customer contact for over 200 customers serviced by EMS team.

·               Established long term strategies and technical direction in combination with forecasting budgetary plans for profit requirements, infrastructure hardware upgrades, and staffing levels.

·               Ran day to day operations of team of 28.

·               Designed, installed and configured ITCAM products for 200 plus clients supported by EMSL.

·               Chosen to perform Designated for the team’s most complex work, including supported by EMSL.  Specifically installing and configuring Web Response Time in appliance mode.  , Iimplementing transaction tracking for the first time within the team, and supporting predecessors of ITCAM for Transactions, ITCAM for RTT and ITCAM for RT.

·               Performed the first First to deployment within the Strategic Outsourcing Organization of ITCAM for Transactions and Rational Performance Tester in a dedicated client environment and tying integrated that deployment to with a shared ITM infrastructure.

o        First deployment of ITCAM for Transactions in strategic outsourcing.

·               Deployed first use of ITCAM for Transactions in combination with Mercury Load runner within strategic outsourcing and across multiple geos.

·               Trained several technicians in deploying and supporting ITCAM for Transactions to build a team capable of supporting these technologies.

·               Implemented multiple projects to upgrade ITM/ITCAM tools on time and within budget.

·               Designed IEM deployment to support asset management and system administrators.

·                

 

Gordon Food Service, Grand Rapids, Michigan               2001 to 2008

Enterprise Monitoring System Administration

 

Designed, implemented and supported a medium sized monitoring environment.  Transformed from a DM 3.7, TEC and Netview environment to an ITM 6.1, Netcool Omnibus and Netcool Precision.

·               Supported multi-vendor monitoring environment that included Big Brother, Nagios, and Oracle Enterprise Manager.  Implemented integrations of these tools to Omnibus.

·               Implemented automations with Perl, Shell Scripts and VBS to perform corrective action based on alerts.

·               Developed data tables within Omnibus to identify notification levels based on event type and severity.

 

 

Additional Employment History

United States Postal Service              1993 to 2001

 

Military

United States Marine Corps 1987 to 1993

 

 

Education

Associates of Science (AS), Information Systems                        2007

Grand Rapids Community College, Grand Rapids, Michigan