Faris Fyzee

650-863-1917

ffyzee@gmail.com

903 Serena Drive

San Francisco, California 94401                                                                       

________________________________________________________________________

Executive Summary

 

Senior Project, program and Release Management  Professional with extensive (12 Years) experience with Healthcare KPI, Supply Chain, Business Intelligence and Billing and transactional  system design with emphasis on Data warehouse life cycle and business Intelligence Solution design.  Successful at building high-performance teams within PMO organizations and leading sophisticated software product, service, and marketing organizations with P&L responsibilities up to $20 million. Strong analytical skills, operational and strategic orientation.  Combines   MBA training (UC Davis) and PMI and Scrum Master certifications. Extensive experience with project Management, operational support and Engagement management

 

Qualification Summary

·   PMI member, PMP certified, Certified Scrum Master, ITIL Foundations certified, Agile Certified Planner in Progress

·   Full Data warehouse implementation Life Cycle

·   Extensive mortgage, capital markets, asset based factoring, Finance, Secondary markets loan products experience

·   Successful PMO set up for Fortune 500 companies as well as start ups

·   Extensive Merger and Acquisition experience (Washington Mutual, HP-Compaq, Adobe-Macromedia)

·   Extensive QA Management, UAT, SOX audit and Test script creation experience

·   Extensive off-shore, localization and worldwide deployment experience

·   Expert understanding of Web Service related hardware and software, including J2EE, .NET, WebSphere MQ, Web Services, SOA,

·   Fluent with new Technologies: SAAS, Web hosting, Cloud computing Search engine Optimization (SEO)

·   Extensive regulatory environment experience: Banking, Pharma, FDA

·   Extensive Retail transaction processing experience: Gap, Target, First Data

·   Supply chain planning and scheduling  (Manugistics, SAP APO)

·   Services Delivery management and coordnaition

·   Operational support and MSP management

·   Engagement management and Liaison roles

·   Expertise in BPM (Business process Management), SOA, Cloud computing, Infrastructure as a Service

·   Extensive Cloud SAAS, PAAS, IAAS experience

·   Fortune 500 consulting experience (Unisys, Hewlett-Packard, IBM, Adobe, Washington Mutual)

·   Very strong record of implementing projects, deliverables on time and budget

·   Extensive PMO Set up and organization experience

·   Contract Vendor Management Systems Expert (Oracle, SAP. Ariba, TIBCO)

·   Product Development Lifecycle and requirements development experience

·   Mortgage and Loan Origination system design expert (Sub-prime, wholesale, “A” grade)

·   Risk Management Experience (Risk Identification, Assessment, Mitigation)

·   Extensive experience with SAAS and hosted Cloud computing solutions

·   Expert in Website, B2B, eCommerce design projects

·   Global Software release, Very large deployments, off-shoring and localization

·   Extensive CRM Experience with Siebel, Oracle, SAP and Clarify

·   Full data warehouse lifecycle project management experience

·   IBM Cognos 8, Business Objects , and Xcelsius 2008 Dashbord  experience

·   HIPAA, Epic software, EPIC and full revenue cycle experience

·   Full understanding of Data ware house Architecture, ETL Processes, Tools, Hardware, Performance, Metadata considerations

·   Extensive Excel Pivot tables and Charts Analysis

·   Extensive Budget and Pro-forma  budget Experience

·   Experienced in Dimensional modeling, CASE tools, Star schema design, snow flake schema design

·   Extensive Credit Card  transaction processing experience

·   Excellent written and verbal presentation abilities.  Extensive experience with project proposals, timeline determination, budget estimation and staffing plans.  Experienced with global delivery model including offshore development.

·   Comfortable in Steering Committee and 'C' level discussions regarding SAP's functional and integration capabilities, Return-on-Investment (ROI) areas and overall IT strategy.

·   Hands-on industry and consulting experience with best practices in supply chain processes in repetitive manufacturing and high volume warehouse environments. Expert knowledge in all areas of Sales and Distribution functionality, including extensive custom development work with availability checking (ATP), complex pricing, variant configuration, transportation, order processing, billing, output development, account determination, user exits and reporting.

·   Extensive PMO Program office and processes set up and implementation experience (Presales, professional services, Invoicing, budgeting, “High Performance Teams”), in accordance with PMBOK (Project Management Institute) methodology

·   7 Years Senior business Analyst experience in Banking, High Cost Mortgages, Underwriting,

Insurance, Healthcare systems

·   Extensive change management, vendor management, process reengineering, Sox experience

·   Project Metrics experience – ROI calculations, funding requests, prioritization, earned value analysis, post-mortem analysis

·   Proficient at managing very large infrastructure projects and multiple project engagements in a

Highly matrixed environment

Technical Skills Summary

·   Enterprise Data Warehouse full lifecycle implementation, Business intelligence, data mining and business performance management, familiar with a variety of BI tools (Oracle Business Intelligencer, Cognos 8 business intelligence, performance management  and reporting, SAP Business Objects portfolio, SAP BW, Crystal Reports , Xcelsius 2008 Dashboard expert in best practices and implementation)

·   Extensive EDI/B2B experience

·   Large DB applications, MS Project, AIX & RS 6000 Maintenance and Support

·   5 Years Java/J2EE Software and Gui Development

·   VM Ware Infrastructure 3 installation and maintenance projects (including Virtual Center, Vmotion, Virtual Switches and Security)

·   Expert in Corporate security, identity management, familiar with WLAN as well as corporate user security, biz writes, permissions, security policy

·   ETL tools - Teradata integration suite for SAP, Ab Initio, Informatica

·   Data warehouse project management – Data Risk management, Security/Privacy/compliance,

data quality management, data stewardship policy definition

·   SAP project management --ASAP (Accelerated SAP), full lifecycle, Application Management Services (AMS), Advanced Planner and Optimizer (APO), OSS escalation, Transport management system

·   SAP Netweaver platform integration, ESA, ECC upgrade, SOA web services orchestration

·   Extensive ERP industry solution design Experience – Healthcare, Internet Security, business

Intelligence, data warehousing, HIPAA compliance, identity management

·   BPM re-design and process reengineering

·   Extensive UAT and validation testing experience, expert-level test script creation

·   Extensive experience training and managing cross-functional teams of  business analysts, developers, and testers (8-24 people)      

·   EA Software:  Remedy, Rational, HP Open View, Cognos, Business Objects, performance testing

·   Microsoft Office suite power user

 

 

 

Financial Services Experience

·   Extensive experience developing and  releasing  mortgage lending products, derivatives, High Cost lending, Insurance and Underwriting  requirements

·   CFA level 1 candidate

·   Merger and Acquisitions experience for Washington Mutual/Long beach Mortgage

·   CAPM portfolio management, international finance transactions, options, fixed income securities

·   UC Davis MBA level coursework in Finance, Accounting, International Finance, Derivatives

Accounting, Financial statement Analysis

·   Training in Options, Derivatives, Hedging, arbitrage, Investment, Financial Planning at UC -Extension, Berkeley

·   Extensive Financial institution/ Regulatory agency auditing documentation preparation experience

 

Education

MBA Coursework, University of California, Davis

B.S. in Decision and Information Sciences (Decision Support Systems) – The University of  Florida

Pre-engineering Computer Science course work  - South East Missouri State University

Advanced Financial Training in Investment and Finance courses –

                                            University of California Berkeley Extension, San Francisco

 

 

Work Experience

 

01/26/14- 06/23 Senior Pm/Engagement Manager Supply Chain Projects International Projects @Williams-Sonoma

 

Work closely with program stakeholders to manage and implement International projects for partner integration roadmap as well a business intelligence reporting.  Manage and implement strategic supply chain projects for Williams-Sonoma. Lead Logistics integration initiatives with Strategic partners and Suppliers. Implement Logistics enhancements for Net Suite, advanced shipping and logistics planning – pick release, bulk planning, drop shipment. SAP BW reporting, resource management, release management, budget and vendor management (up to $5million *). Partner and manage software development with leading Supply chain companies – Damco, GT Nexxus, manage off shore development with Infosys and Wipro.   Lead technical and functional design   reviews, manage releases and deployments. Implement Oracle Business Intelligence for Supply Chain Analytics. Presales demonstrations to WS clients. Manage Net Suite Cloud application deployment. Manage SEO Optimization Manage Scrum teams.

 

 

 

06/11/10 –01/25/14 –E-commerce/Supply Chain and Analytics Engagement Manager, Cisco

 

Work closely with program stakeholders to manage and implement B2B messaging partner integration roadmap as well a business intelligence reporting.  Manage and implement strategic supply chain projects for Cisco Systems. Logistics enhancements using Oracle Transportation Manager, advanced shipping and logistics planning – pick release, bulk planning, drop shipment. SAP BW reporting, resource management, release management, budget and vendor management (up to $5million *). Partner and manage software development with leading Supply chain companies – Schenker, Menlo, Flextronics, manage off shore development with Infosys and Wipro.   Lead technical and functional design   reviews, manage releases and deployments. Implement Oracle Business Intelligence for Supply Chain Analytics

 

·   Business process re-engineering and design with Cloud Applications/SOA

·   Extensive PAAS, IAAS, SAAS experience

·   Big Data and Hadoop solutioning with Mongo DB

·   Extensive ITIL governance mgt

·   B2B messaging project management and implementation experience

·   Lean Six Sigma and KanBan process implementation

·   Localization implementation

·   Extensive CISCO Release management process  expertise

Extensive program management Experience (50 resources, budget up to $2,000,000

·   Executive and director level project status reporting

·   Extensive Supply Chain enhancement projects experience

·   Implement SAAS, PAAS  projects for Supply Chain analytics 

·   Business analytics implementation with KPI, dashboard and operational reporting

·   Coordinate multiple projects and initiatives

·   Remedy tools for defect and case tracking

·   Extensive credit card transaction processing experience

·   Communicate status, manage budgets, coordinate stake holder approvals

·   Manage the Enterprise data ware house program including performance tuning, security, dimensional  modeling requirements, ETL, environment management, architecture bus model,

·   Metadata management, data steward ship, data presentation

·   Manage SAN and Virtualization network (VM Ware) enhancements as needed

·   Extensive  Retail transaction processing experience

·   Extensive QA, UAT, SOX, UT experience

·   Design and implement Scrum and Agile process design

·   Overall ownership of defining processes and implementing client solutions

 

 

 

 

01/05/10 – 06/11/10 – Data Warehouse Program Manager at Nike, Portland Oregon

 

Lead Data warehouse project to streamline and consolidate all supply chain and business

Inventory reporting at Nike at their Beaverton Oregon Headquarters.  Work with worldwide sales organizations to identify and consolidate business intelligence reports from Oracle Data warehouses to Teradata. Develop roadmaps, track execution, coordinate international meetings with sales, logistics, planning and operations teams.   Extensive experience with Retail POS sales systems, supply chain planning, Logistics and implementing Teradata solutions

 

·   Localization and worldwide deployment experience

·   SAAS/PAAS solutioning

·   Big Data implementation

·   Extensive Salesforce CRM and reporting Experience

·   Scrum/Agile process implementation and project development and management

·   Risk management, Vendor Management, Contract administration and Management

·   Plan, coordinate and release into production multiple releases of   business intelligence reporting

Including KPI, profit and loss figures

·   Manage the Enterprise data ware house program including performance tuning, security, dimensional  modeling requirements, ETL, environment management, architecture bus model,

Metadata management, data steward ship, data presentation

·   Manage SAN and Virtualization network (VM Ware) enhancements as needed

·   Extensive  Retail transaction processing experience

·   Extensive QA, UAT, SOX, UT experience

·   Overall ownership of defining processes and implementing client solutions

 

 

 

08/01/09 – 12/23/09 – PMO Manager  / Global Support Services Project and Release Manager – Standard insurance Company

 

Manage multiple healthcare and Life insurance report releases for Standard Insurance Company. Work with multiple cross matrixed   teams to deliver business features and projects enabling the insurance team

to deliver key projects on time and budget. ).  Work with the Standard Insurance project team to provide seamless supply chain and real time ordering and business intelligence data to management.. Present weekly status reports to Directors, Vice Presidents and managers.  Coordinate enhancements to Standard Insurance transaction processing systems

 

 

·   Extensive Insurance (Life, Health, Retirement Portfolio) experience (business and technical specifications)

·   Presales demonstrations to Standard clients

·   Global services operational support and Liaison

·   Change management and ITIL service introduction

·   Extensive ITIL governance mgt

·   Interface directly with key business partners and project managers for key requirements

·   Extensive e-commerce experience

·   Visa transaction processing experience

·   Merger and acquisition experience with Insurance industry  retirement planning purchase

·   Services delivery management and coordination

·   acquisitions by StanCorp (Mainspring Retirement planning portfolio)

·   Implement Insurance Key performance Metrics Data Marts and Data Ware House Projects

·   SAP CRM implementation upgrade and configuration

·   Release projects related t0 standard Insurance Financial, mortgage and loan origination products

·   Expertise in Insurance product development, execution and release

·   Business process redesign with SOA and Lombardi Team Works orchestration

·   Develop and maintain Wholesale secondary market online Broker solutions applications

·   Interface directly with key business partners and project managers for key requirements

·   Retail POS transaction processing experience

·   Extensive EDI/B2B testing, requirements and configuration experience

·   Engage prince @ projects and methodology

·   Experience with SEO, Cloud computing, SAAS

·   Insurance regulatory agency experience

·   Manage vendor and contract management processes

·   Generate Performance metrics for Insurance lines of business

·   Develop analytics reports for key business managers and directors

·   Extensive off shore project and program management experience

·   Extensive Insurance transaction processing experience

·   Implement ITIL processes

·   IBM mainframe TPF configuration experience

·   Extensive Internet technology and UI application experience

·   J2EE and Pl/SQL enhancement release experience

·   Localization and worldwide deployment experience

·   Scrum/Agile process implementation and project development and management

·   Risk management, Vendor Management, Contract administration and Management

·   Plan, coordinate and release into production multiple releases of   business intelligence reporting

Including KPI, profit and loss figures

·   Manage the Enterprise data ware house program including performance tuning, security, dimensional  modeling requirements, ETL, environment management, architecture bus model,

Metadata management, data steward ship, data presentation

·   Manage SAN and Virtualization network (VM Ware) enhancements as needed

·   Extensive QA, UAT, SOX, UT experience

·   Overall ownership of defining processes and implementing client solutions

·   Business Intelligence: Extensive use of SAP, Business Objects and COGNOS.

Oracle Data Warehouse builder and Ab Initio

 

 

 

11/03/2008 – 07/31/2009 -- IBM Global Business Services – consulting at  Spansion, Inc  PMO Manager/Engagement Manager, Global off shore support

 

Manage international supply chain and Data ware house for Spansion, Northern California’s leading flash memory maker and AMD spinoff.  Analyze international supply chain and Data ware house for Spansion, Northern California’s leading flash memory maker and AMD subsidiary (spun off company).  Work with the IBM application management services team to provide seamless supply chain and real time ordering and business intelligence data to management.  Present weekly status reports to Directors, Vice Presidents and managers.

·   Engagement Manager for IBM at Spansion (IBM was the MSP)

·   Delivery management with out source providers

·   Successful PMO set up for SAP projects

·   Global services operational support and Liaison

·   Extensive ITIL governance mgt

·   Change management and ITIL service introduction

·   Manage team of 120 consultants (FICO, BW, P2P, XRPLN, PD, EDI modules)Coordinate changes to FICO modules (general ledger transaction, company code changes)

·   Extensive SAP CRM Experience

·   Extensive transaction processing experience

·   Extensive manugistics supply chain planning

·   SAP Contract management and Vendor Management process enhancements

·   IBM Web sphere SOA data appliances implementation and configuration

·   Business process redesign with SOA and Lombardi Team Works orchestration

·   Extensive online application development and e-commerce experience

·   Extensive Internet technology and UI application experience

·   Scrum/Agile process implementation and project development and management

·   J2EE and PLSQL application enhancement and release experience

·   Risk management, Vendor Management, Contract administration and Management

·   Extensive off shore project and program management experience  

·   Extensive credit card and online transaction processing experiences

·   Search engine optimization, Cloud Computing

·   Extensive credit card transaction processing

·   Good manufacturing practices – GMP, GLP, cGMP

·   Extensive FDA and  Pharma  regulatory agency experience

·   Extensive Web, eCommerce, B2B design experience

·   Familiar with all aspects of SOX and PMO governance process

·   IBM Web sphere and Tivoli middleware experience

·   Localization and worldwide deployment experience

·   SAP APO (advanced planner and optimizer ) module customization Scope of the project included demand planning, supply planning and detailed production planning processes using APO-DP, SNP and PPDS modules

·   Implement ITIL processes

·   Coordinate FICO month end and Quarter End close

·   AIX & RS 6000 Maintenance and Support, IBM TPF support experience

·   Extensive Oracle eBusiness Suite Experience

·   Extensive Excel pivot table and Chart Analysis

·   Extensive Financial Statement, budget and pro forma statement experience

·   Manage the Enterprise data ware house program including performance tuning, security, dimensional  modeling requirements, ETL, environment management, architecture plan

·   Disaster Recovery testing and planning

·   ETL tools - Teradata integration suite for SAP, Ab Initio, Informatica

·   Data warehouse project management – Data Risk management, Security/Privacy/compliance,

data quality management, data stewardship policy definition

·   Experience with cloud computing and hosted applications

·   Successfully released multiple  Datawarehouse full lifecycle projects

·   BI Application Design, Including SAP Strategic Enterprise Manager (SEM)

·   ETL project design and implementation

·   Extensive BI Dashboard design and engineering experience (Cognos 8,SAP SEM, Excelsius 8)

Including performance management, budgeting, advanced reporting, KPI, analysis studio, framework manager

·   Introduce IBM RUP project management processes

·   Introduce ITIL ITSM documentation standards and procedures

·   Gather Business Requirements for multidimensional Data modeling

·   Manage SAN and Virtualization networks, Including VM Ware VI3

·   Manage SAP and wireless security, defines security policy, permissions and firewall policies

·   Extensive PDLC experience (Product design, development, implementation)

·   Lead solution architect for the implementation of Sales and operations planning across four

·   IBM AIX mainframe and z series implementation experience

·   Extensive testing, QA management, UAT, SOX and  Gap analysis

·   Extensive Teradata Experience

·   business units. The scope of solution included WW Demand planning, Collaborative demand planning, supply planning and revenue planning processes.

·   Follow GXP implementation guidelines and processes for Medical devices

·   Cost-of-sales-Accouting using SAP ™ standards through functional areas, CO-PA, cost element ledger, special ledger (CO-OM-CEL, CO-OM-CCA, CO-OM-OPA, CO-PA, FI-SL, FI-GL)

·   Business intelligence Tools: Cognos, Business Objects, Teradata,  SAS

 

Direct Reports: 52

 

10/15/2007 – 11/03/2008: Cordys USA, Inc

Permanent

 

PMO Manager North America Industry solutions

This position reports directly to the Senior Vice president of Engineering.

Implemented   North America PMO office in accordance with established Cordys Prince 2 and RUP processes in collaboration with the corporate office in the Netherlands. Established company-wide documentation processes, project metrics, resource tracking  systems, budgeting processes.  Coordinated off shore development with the Cordys India team.  Established process for identifying repeatable software solutions and creating viable pre-sales demos for fortune 1000 clients such as Comcast and Verizon.   Develop technology and go-to-market strategies and vertical solutions for industry segments including manufacturing, banking, insurance, utilities, telecommunications and shared services. Develop supply chain integration capabilities for industry standard ERP, CRM and PLM systems for key customer account. Played key role in developing Health care billing, business intelligence and data warehousing solutions with industry-standard KPI.  Manage the Cordys North America Business Intelligence program .

 

·   Successful  PMO set up for North America industry Solutions using Agile and Prince 2

·   Extensive presales experience (Client Demonstration)

·   Liaison with Industry Advisory Board (IAB) members as well as product management to define product requirements  and develop case studies and solutions proposals

·   Extensive insurance solution  process redesign experience (Auto, Life, Health)

·   Extensive EDI, B2B testing and configuration experience 

·   Delivery management without source providers

·   Global services operational support and Liaison for Cognizant and HCL

·   Change management and ITIL service introduction

·   Expertise with new technologies: Search engine optimization, cloud computing, SAAS

·   Extensive retail transaction processing for large clients – GAP, Target, First Data, Chase

·   Extensive online application development and e-commerce experience

·   Banking, FDA, SOX regulatory agency experience

·   Cloud computing, SAAS, Rules engine design, infrastructure as a service projects, Manugistics

·   Extensive SOA, Business process redesign, and web service orchestration implementation

and training

·   J2EE and PL/SQl enhancement and release experience

·   Extensive off shore experience and large scale deployments

·   Scrum/Agile process implementation and project development and management

·   IBM,  Web sphere, MQS, Data power   and Tivoli experience

·   Localization and worldwide deployment of special initiatives

·   Implement ITIL processs and services

·   Extensive implementation of Cloud Computing and Hosted applications

·   IBM TPF Mainframe configuration and TIBCO messaging experience

·   Familiar with all aspects of SOX and PMO governance process

·   Extensive Mortgage product design and development experience (Sub prime, A paper, Secondary markets

·   Mortgage and Financial Services solution design

·   Extensive credit card and transaction processing experience with First Data, Gap, Target, Wal-mart

·   Manage load and performance testing certification and test harness creation

·   Online bill pay and ecommerce support

·   Extensive Siebel CRM Experience

·   Java J2EE GUI development Experience

·   Extensive Excel pivot Table and Chart analysis

·   Integration with Oracle eBusiness Suite

·   Extensive experience with web, ecommerce, B2B , and website design

·   Risk management, Vendor Management, Contract administration and Management   process development

·   Establish North America PMO processes with accepted industry  practices (PMBOK, DMAIC, ITIL), ASAP (Accelerated SAP), adapt Kimball lifecycle for Data warehouse projects

·   Manage the Enterprise data ware house program including performance tuning, security, dimensional  modeling requirements, ETL, environment management, architecture bus model,

Metadata management, data steward ship, data presentation

·   Manage SAN and Virtualization network (VM Ware)

·   Overall ownership of defining processes and implementing client solutions

·   Extensive PDLC experience (Product design, development, implementation)

·   Develop SAP security roles, Firewall and wireless security protocols

·   SAP functional and technical  hands on and management experience – FICO, OM/CM, SD, PD,

Asset management, Capital Projects, CRM, P2P, EDI, BW

·   Full Revenue cycle Healthcare billing and claims system design  (HIPAA compliant)

·   Developed use cases and requirements for  Cordys  Business Analytics platform, Business performance management solution, foe Healthcare industry KPI and balanced dashboard reporting

·   Review and selection of BI tools – Siebel, Cognos, Business Objects for Industry Solutions

·   Insurance, mortgage, complex transactions and underwriting solution development (Automotive, FNOL, Casualty, billing)

·   Extensive development of SOA platform services and SaaS solutions technology

·   Manage professional services team to ensure  successful client engagements and invoicing

·   Successfully completed SOA and BPM re-design projects with fortune 500 clients (DuPont,

Citibank and Fortis)

·   Established Prince2 and scrum master methodology for overseas projects (Europe)

·   Mentor Junior project managers on PM methodologies and implementation tactics

·   Extensive QA, UAT, SOX, validation and test script creation experience

·   Extensive SDLC, Scrum master and Prince 2 training and implementation

·   Established RUP methodology and Six Sigma process improvement

·   Follow GXP implementation process guidelines for Pharma clients

·   Business Intelligence Tools: Extensive Teradata, Business Objects, Cognos and SAS Experience

 

Direct reports: 12

 

 

May 15, 2007 – 10/15/2007:  Adobe Systems, San Jose

Consulting for ManPower

 

PMO Manager,  SAP Release Manager

 

This position reported directly to the Sr. Manager for SAP and shared Legacy Services

 

Functioned as Release manager and Project Manager at Adobe systems.  Coordinated Data center outage in August at the San Jose corporate Headquarters.  Also helped coordinate the October SAP upgrade release with key projects in the following g CRM, Business Warehouse and Logistics. Worked on project budgeting management, managed cross-functional business teams across Adobe Systems Incorporated, Coordinated business validation, User Acceptance Testing, SDLC compliance processes and change management.

·   Successfully coordinated HQ shut down for Data center updates (150 reports)

·   Successfully released October upgrades for SAP logistics, BW, FICO, Logistics and CRM systems  (Full SAP project lifecycle)

·   Familiar with all aspects of SOX and PMO governance process

·   SAP Retail transaction and credit card processing

·   Logistics and Supply Chain Merger and acquisition for Macromedia/Adobe distribution and Logistics

·   Extensive SAP CRM Experience

·   Extensive transaction processing and integration experience

·   Delivery management with outsourcing providers

·   Scrum/Agile process implementation and project development and management

·   Extensive experience with web, ecommerce, online application model website design

·   SOA BPM redesign with net weaver, SAP web portal development

·   Implement full lifecycle Data warehouse projects 

·   Manage load and performance testing and test harness creation

·   Global services operational support and Liaison

·   Change management and ITIL service introduction

·   MSP liaison with TCS on behalf of Adobe

·   Extensive credit card and transaction experience

·   Extensive localization and worldwide deployment experience

·   TIBCO messaging configuration and trouble shooting

·   Implement identity management and SAP security and firewall roles features and enhancements

(SAP Biz Rights)

·   Risk management, Vendor Management

·   Manage VM ware SAN and virtualization network efforts

·   Experience with data transformation, data cleansing, data  migration, ETL, Metadata

·   Architectural reviews to discuss Star schema design

·   Coordinate feature changes with TCS Application Management Services (AMS)

·   Implemented tracking system for SAP  projects, transports, enhancements, OSS escalations

·   Define and implement enhancements for SAP BI, FiCO, XRPLN, Advanced planner and Optimizer, BW Data warehouse, enhancements to SEM dashboard data visualization and Business Analytics reporting

·   Business Objects X1 balanced dashboard, reports, business performance and data visualization projects, Xselsius 8 Charts, spread sheets, Dashboards, XML connectivity and custom components

·   Teradata informatics implementation and enhancement

·   Interact with management to identify and implement Key Performance Indices (KPI)

·   Define and implement changes for identity management and security enhancements

·   Implemented PMO processes to coordinate and rank company-wide SAP initiatives

·   Assisted in strategic planning of SAP features needed for upcoming adobe projects

·   Extensive use RUP, Six sigma (DMAIC) and UML process methodology and tools

·   Extensive QA, SOX, UAT and  test script creation experience

·   Coordinate SAP application integration projects (XAPPS)

·   Implemented projects related to SOA initiatives at Adobe

·   Business Intelligence tools:  Crystal Reports, Execlcius, Business Objects

 

Direct Report:  30, Indirect Reports: 100+

SAP Modules: CRM, Logistics, FICO, BI, Shipping, Business Objects, Crystal Reports

Enterprise Software:  Remedy, Rational Clear Case/Clear Quest, HP Open view

 

 

 

May 2006 –May 2007: IBM Corporation - Oracle Head Quarters, Redwood Shores, California

Consulting through Computer Task Group

PMO Manager/Engagement manager – IBM  Business Services Enablement /Oracle Alliance

 

 

This Position reported to the Director for IBM North America Independent Software Solutions 

 

         Program manager for the IBM engagement at Oracle Corporate Head Quarters at Redwood Shores, California. Responsible for managing all aspects of the engagement with Oracle including product roadmap tracking, benchmarking and enablement project execution. Functions included leading joint company project status review meetings, assisting with tracking marketing initiative execution, and reporting metrics at the director/executive level.  Additionally assisted with mapping and a comprehensive re-design of management and reporting processes to meet the criteria for a “high-performance” team. Responsible for the oversight and management of IBM’s software vendor portfolio maturity through the development of tools and governance processes in support of maximizing investments and creating efficiencies. Ensure project portfolio reporting provides insights into project value, risk, and resource demand so that resources and budget are allocated to the highest priority efforts in alignment with department and company’s strategies and goals.

 

·   Engagement Manager for IBM at oracle

·   Set up PMO from scratch to coordinate entire engagement

·   Extensive pre-sales experience with Oracle technology managers

·   Assisted in rolling out Rational Portfolio Manager to the IBM oracle teams

·   Oracle Retail POS and transaction processing software

·   Extensive Oracle ecommerce and billing platform experience

·   Scrum/Agile process implementation and project development and management

·   Extensive SOA, Business Process Management  tools experience

·   Cloud computing, hosted Applications

·   New product definition, requirements and design

·   Services delivery management wit  out source providers

·   Manage security protocols, permissions, firewall policies

·   Global services operational support and Liaison

·   Change management and ITIL service introduction

·   MSP liaison with Oracle for IBM

·   AIX & RS 6000 Application Maintenance,  Support and enablement projects

·   Extensive EDI/B2B testing and configuration experience

·   Extensive experience with Hosted Application projects

·   Familiar with all aspects of SOX and PMO governance process

·   Follow GXP implementation guidelines and processes for Healthcare clients

·   Mortgage and Financial Services testing

·   Oracle Contract and Vendor Management

·   Establish Prince 2 guidelines and methodology

·   Extensive oracle eBusiness Suite Experience

·   Extensive Oracle CRM Experience

·   Extensive credit card and transaction processing

·   IBM  Z series TPF maintenance and support experience

·   Risk management, Vendor Management, Contract administration and Management  

·   Strong track record of implementing projects on time and budget (up to 20 simultaneous projects)

·   Managed personal development plans and certification paths for IBM personnel

·   Manages solution implementation for Oracle for  Healthcare

·   Worked with Senior  management team to document and enhance the management system for the Oracle /IBM alliance engagement

·   Agile, Scrum and JAD/RAD training and implementation

·   Extensive experience with Oracle Data warehouse, Oracle Financial Applications, identity management, business intelligence and oracle for healthcare experience

·   Extensive QA, SOX, testing and UAT experience

·   Cognos, Oracle Data warehouse, Siebel business analytics, Crystal reports, SAS  performance management dashboard, business performance management and reporting certification projects

·   BI Dashboard design and engineering experience (Cognos 8, and Oracle Intelligencer)

Including performance management, budgeting, advanced reporting, KPI, analysis studio, framework manager, XML connectivity, custom spreadsheets

·   Data warehouse project management – Data Risk management, Security/Privacy/compliance,

data quality management, data stewardship policy definition for alliance projects

·   Extensive use of RUP, Rational portfolio Manager and CMMI to establish project processes

·   Introduced and defined Scrum, Agile and SDLC processes

·   Developed system to tie marketing priorities with project execution

·   Played key role in building high performance project execution team.

·   Coordinated off-shore initiatives in India (Bangalore Development team)

·   Coordinate SOA projects for IBM software vendors

·   Business Intelligence Tools: Cognos, Business Objects, Manugistics, SAS

 

Direct Reports: 11

Indirect Reports: 20+ (Globally distributed)

Budget Managed: $ 1,800,000

Enterprise Software:  Remedy, Rational Clear Case, Cognos

 

 

 

July 2003 – May 2006: Long Beach Mortgage Company- Washington Mutual, Lake Forest, CA   PNO Manager, Project Manager, Release Manager

Consultant Tek Systems July 2003 – then Wash Mutual FTE until May 2006

 

Release lead, SR Project Manager, online Transaction systems

This position had a dotted line report to the CIO 

 

           Managed sub-prime technology project management team inclusive of program governance, planning, execution, & delivery for WaMu Home Loans web based loan origination and point of sale systems and applications. Provided technology program leadership for project work streams including project management, technology analysts, application development, system integrated testing, infrastructure, UAT, Sox, data & reporting.  Extensive Exposure to Washington Mutual project and release management methodology and complex regulatory requirements for state specific High Cost Lending practices. Customer  expectation management included providing   status updates to the CIO and Executive Vice president and key director and national operations level business partners (Customers).

Successfully managed the development, planning and release of 21 consecutive releases of financial products in 12 months.  Coordinated and released initiatives for  SAP CRM, BW and FICO modules at Long Beach mortgage

 

·   Extensive experience merging Washington Mutual  and Long Beach  mortgage payroll, HR, LOS, wholesale and secondary market online broker experience

·   Releases 26 successful enhancements to the SAP logistics, CRM and BW installation using full SAP lifecycle methodology

·   Java J2EE GUI development Experience

·   Website SEO and analytics

·   Extensive eCommerce and billing experience

·   Online bill pay, ecommerce and money movement

·   Global services operational support and Liaison

·   Change management and ITIL service introduction

·   Extensive subprime and wholesale lending product creation experience

·   MSP Liaison with GDS for Washington Mutual

·   Release 26 successful enhancements to the LBMC LOS system

·   Extensive mortgage product development, requirements, design and implementation experience

·   Extensive experience with Empower LOS customization and testing

·   Extensive experience with POS, Transaction processing, Retail and Transaction processing

·   Extensive experience interacting with operations to define, prioritize, deploy, test, release

Servicing enhancements to LOS

·   Extensive online lending solution development maintenance and release experience

·   Extensive QA, SOX, testing and UAT validation experience

·   IBM TPF configuration experience

·   Extensive experience defining, testing, deploying state specific High Cost lending

Enhancements and lending process changes and underwriting rules

·   Coordinated Sarbanes-Oxley compliance initiatives and  participated  in  regulatory reviews       

with nationally distributed sub-prime regulation compliance teams

·   Extensive experience coordinating JAD sessions with operations, loan processing and underwriting teams

·   Coordinate new report creation

·   Scrum/Agile process implementation and project development and management

·   Extensive Financial Services Loan origination product development and design  and design

·   Risk management, Vendor Management, Contract administration and Management  

·   Extensive Siebel, SAP CRM and Customer data Management Experience

·   Extensive experience with shared applications, Business intelligence reporting and Teradata

·   Manage the Enterprise data ware house program including performance tuning, security, dimensional  modeling requirements, ETL, environment management, architecture plan

·   Extensive Disaster Recovery planning

·   Extensive credit card and transaction processing experience, OLTP, Asset management

·   Extensive financial application, mortgage processing, underwriting, OLTP, online

billing  application design and testing experience

·   Implement and maintain Business Objects business intelligence platform, dashboard and data visualization reporting including KPI, forecasting and business performance management

·   Define and implement enhancements for SAP Advanced planner and Optimizer, Strategic Enterpreise Manager, BW Data warehouse, enhancements to SEM dashboard data visualization and Business Analytics reporting, Advanced Reporting, Custom data presentation,

·   Business Objects X1 balanced dashboard, reports, business performance and data visualization projects, Xcelsius 8 Charts, spread sheets, Dashboards, XML connectivity and custom components

·   Implemented 27 successive releases on time and budget

·   Enhancements to Oracle data warehouse, capacity, performance and disaster planning

·   Extensive use of  RUP, Rational portfolio manager and UML Case Design

·   Oracle Financial applications, online bill pay,  portal,  identity management, retail transaction processing enhancements

·   Agile, Scrum and JAD/RAD training and implementation

·   Coordinated Sarbanes-Oxley compliance initiatives and  participated  in  regulatory reviews       

·   Business requirements, testing and implementation for LBMC insurance underwriting business

(Automotive, Casualty, FNOL)

·   Provide enhancement requirements for identity management and internet security changes

·   Coordinate projects related to SOA initiatives (introduce SOA initiative) for all LBMC services

·   Dataware house and Business Intelligence Tools: ODW, Oracle business Intelligence, Siebel CRM

 

 

Direct Reports: 8

Indirect Reports:  20+ (Globally distributed)

Budget Managed:  $ 1.1 Million

SAP Modules: CRM, Logistics, FICO, BI, Siebel analytics

Enterprise Software:  Remedy, Business Objects, Crystal Reports

 

 

 

July, 2000 – November 2002: Hewlett-Packard, Inc, Mountain View

(Consulting Through Venturi Technical Partners)

Sr. Project Manager, Business Analyst, Release Lead - Consulting

 

Functioned as senior Project Manager and Release Lead, managing development and execution

of new web site designs at short notice to drive revenue growth and customer satisfaction.

(SUM -Software Update Manager – was the Electronic software support site for major HP

fortune 500 clients).  Project management role included following ISO 9000 software project

life cycle from start to finish, defining project deliverables, identifying and managing  risks,

escalating  blocking issues, developing and conducting training and communication with

external users.  Process Analysis functions included designing and managing scope and flow of

conceptual designs for the website.  Capacity, performance and disaster planning for the Oracle data warehouse. Enhancements to reports, dashboard and data visualization for the Cognos performance management system

 

·   27 months of successful SAP BI, Data Ware house, Planner and Optimizer, CRM, FiCO and Logistics releases (full Lifecycle)

·   Logistics and supply chain merger and Acquisition experience with COMPAQ

·   Extensive ecommerce project experience in large and small corporate environments

·   Teradata business analytics implementation

·   Extensive Credit card, transaction processing and online retailing Experience

·   Managed SOA, SaaS, BPM and business process reengineering initiatives  

·   Extensive use of RUP, UML, (use case design) and Prince 2 for Europe projects 

·   Requirements and enhancements for  new report creation in the HP  Oracle enterprise data warehouse,  implemented reporting processes for management, enhancements for business process management, balanced performance dashboard, KPI, data mining, data visualization  and  business analytics reporting (Business Objects)

·   Manage the Enterprise data ware house program including performance tuning, security,

·   Web based transaction processing and B2B design experience

·   dimensional  modeling requirements, ETL, environment management, architecture plan

·   Introduced and defined Scrum, Agile, ITIL and SDLC processes for PMO

·   Define and implement enhancements for SAP logistic business warehouse, Business objects reports and Enterprise analytics using SAP full project Lifecycle  

·   Define enhancements for user Portal, online bill pay, identity management, retail transaction processing, Logistics, advanced planner and Optimizer, CRM modules

·   Define project requirements for identity management and internet security projects  

·   BI Tools: Otacle Data Ware house, Ab Initio, Business Objects

·   Define and release enhancements for data warehouse, dashboard and business intelligence platform

 

Direct Reports: 10

Indirect Reports:  25+ (Global teams)

Budget Managed:  $ 1.5 Million

SAP Modules: CRM, Logistics, FICO, BI, Business Warehouse, Business Objects

 

 

Enterprise Software:  Rational Clear Case, Clear Quest, Rational Load runner, HP Open view

 

 

January 30, 2000 – July 2000: Clarify, Inc.  San Jose, CA

(Consulting Through Duncan Consulting)

Project Manager - Quality Assurance Manager

 

               Successfully managed QA release of the Traveler 2000 SFA and CRM data product,

               Data warehouse, and business intelligence solution including staffing, training and executing the

               development and test strategy in a very aggressive time- frame for Clarify, a leading provider of

               Customer Relation Management, logistics and financial applications software.       

 

 

October 1998- January, 2000: Masters   Institute Healthcare,  Mountain View, CA

Software Development Manager, Director of Quality assurance

 

Managed software Quality Assurance, testing, release and configuration management for the Masters Institute Healthcare diagnostics and billing solution (online offering).  Managed a team of four testers and six developers.  Coordinated release and development schedules, working closely with the Product Engineering Director and CEO. Participated in hardware selection and network design process for the web site and firewall. 

 

·               Lead JAD (Joint application Design) sessions for Healthcare billing and full lifecycle revenue system development

·               Liaison with industry experts to develop billing, diagnostic, transactions and applications

·               Check application design for compatibility with HIPAA, EPIC, Full revenue cycle requirements

·               Execute acceptance testing and release of website features

 

 

1995-1998: Unisys, Inc.  Blue Bell, Pennsylvania

Project Analyst – Internal Consultant (Pennsylvania Department of Health)

 

On-site client engagement for large Pennsylvania department of health   healthcare billing system implementation involving legacy system integration with modern web enabled client -server system using SQL Server, NT Server and Image processing systems at the Harrisburg headquarters. Coordinated release and development schedules, working closely with the DOH Director and Unisys Healthcare practice principal.  Participated in the hardware selection and network design process for the department of Healthcare Solution.  Extensive exposure to healthcare billing system analysis, design and testing. Experience with full revenue lifecycle and EPIC.

 

 

TRAINING CERTIFICATES

·               Project Management Professional (PMP)

·               ISO 9000 and six sigma training at Hewlett-Packard

·               Teradata University Network Business Intelligence Training

·               SAP Supply Chain Management  Certification training

·               Oracle Data Warehouse Hands on Training

·               SAP BW Data warehouse training  (Data Modeling, info cube creation)

·               UC-Berkeley Extension class in Wireless applications design

·               UC-Berkeley Extension workshop in XML application design

 

 

Professional Development Activities

·                   VP of communications  -  Finance Students Association – University of  California,  Davis

·                   Member – Bio-Business club – University of California, Davis

·                   Member – Toastmasters International – San Francisco, California

·                   Member – San Francisco  chapter, Project Management Institute

·                   Member -  American Financial Association