Brian K. Lewis

Information Technology Leader – Corporate Business Applications

Hi-Tech Software, Oil and Gas Up Stream and Down Stream

Dynamic Leader with 15 years of demonstrated success in IT service delivery of business objectives with deep

business & technical knowledge. Effective communicator at all levels of the organization, a customer first attitude

skilled in leading cross-functional, technical, and business teams. Experience managing multi-million dollar

technology programs/projects internally and with external vendors with a focus on the CRM space. Helped Marketing,

Sales, and Technical Service groups attain business goals through effective assessment, selection, design, deployment

and continual improvement of enterprise software internally and as a consultant.

  · Program & Project Management

  · Technology Architect

  · Salesforce Certified Force.com

Developer

  · Salesforce Certified

Administrator

  · Agile and Waterfall Project

Methodologies

  · Definition and Management of

SLA and KPIs

  · Strategic Technology Planning

  · Oracle Marketing Cloud

(Eloqua)

  · Siebel 7 Certified Developer

  · Vendor Management and

Contract Negotiations

  · Merger & Acquisition Planning

and Implementation

  · Project Scoping, Budgeting, &

Risk Management

  · Integration & Reporting

  · Team Building & Mentoring

  · Multi-Organizational

Relationship Management

  · Call Center & Sales Automation

  · Business Process Reengineering

  · Software Presentations and

Demos

  · Software Development Life

Cycle (SDLC)

  · On and Offshore Team

Management

Professional Experience

Delivery Manager - Accenture

Current

The leading multinational management consulting, technology services, and outsourcing company in the world worth

over 50B with over 300k employees.

Served as solution architect for world-wide implementation for Salesforce CRM application focused on Service Cloud.

  · Worked with stakeholders, development team, and project management to design, build, and deliver

application.

Senior IT Applications Manager - Microfocus International

2008 – May 2015

Global Software Organization with a combined annual revenue of 1.4 billion USD which has Micro Focus, Borland, Novell,

SUSE, NetIQ & Attachmate as business units with 4000 plus employees.

Managed, implemented, and supported related activities for Salesforce.com, Eloqua, SAP CRM, Siebel CRM, and other

critical business applications. Developed and managed relationship with sponsors, stakeholders, operations, business

partner and vendors. Managed up to 17 team members, leads, managers, and contractors world-wide.

  · Responsible for IT service strategy for all business applications supporting Sales, Marketing, and Tech

Support departments across a complex multi business unit organization.

  · Content Management Systems

  · Channel Partner Systems

Management

  · Best Practice Adoption

  · Mobile, SaaS, & Cloud

Computing

  · Web and SharePoint Portal

  · Familiar with ITIL and ITSM

Processes

  · Social Media Savvy

  · APEX, Visualforce,

ApexDataLoader

  · ETL, Siebel CRM, SAP CRM, SQL

Server, Java, PHP, MySQL, HTML,

CSS, Access. jQuery, AJAX

  · Change Management

  · Managed IT relationship with multiple departments providing technical guidance, leadership, and direction

supporting business applications.

  · Responsible for IT service design, transition, operations, and continual service improvement for all IT systems

supporting Sales, Marketing, and Tech Services departments.

  · Managed complex implementation of Salesforce.com Sales Cloud application to 1100 users in a multi BU

organization in 7 months.

  · Architected 3 separate integrations of Eloqua to Salesforce.com and Siebel On Premise CRM.

  · Implemented and supported cloud marketing solution (Eloqua) into a multi-business unit organization.

  · Managed the integration of multiple enterprise level cloud and on premise business applications.

  · Worked hands on with the various business units as application owner to understand need and design and

implement solutions to fulfill their requirements.

  · Created and implemented merger and acquisition strategy in the IT applications space for two separate

company acquisitions.

  · Managed team of 17 developers and analysts on and offshore located in multiple offices.

  · Leader of numerous agile, waterfall, and blended approach IT Projects.

  · Created and implemented new Software Delivery Life Cycle (SDLC) process greatly improved efficiency and

delivery of technology supporting multiple business units which reduced contractor dependency and resulted

in savings of over 1.2 million a year with improved customer satisfaction

  · Lead enterprise application assessment, selection, and acquisition activities working directly with VP, C-Level

and vendors and software vendors. (Eloqua, Data.com, Salesforce.com, SAP On-Demand, MS Dynamics, &

several more)

CRM Applications Team Lead – NetIQ – now a part of Microfocus

2005 – 2008

  · Lead team of developers in development and in establishing design and development standards

  · Developed and configured Siebel application.

  · Gathered requirements via conference room pilots, application demonstrations, and various sessions from

business users and operations groups.

  · Designed and developed proof of concepts and actual solutions in Siebel CRM

  · Coded custom data merging and archiving tool in Siebel

  · Built custom data imports and integrations with other business applications

SENIOR CONSULTANT (CRM) – Atos Origin – Client: Schlumberger

  · Developed and supported inventory management system

  · Extracted, transformed, and loaded store data for inventory management system

  · Streamlined process for bringing on new data stores into custom storage solution

SENIOR CONSULTANT (CRM) – CAP GEMINI ERNST & YOUNG Client:

BMC SOFTWARE

  · Developed and led conference room pilot demonstrations in Siebel application

  · Responded to RFP requests with existing and potential customers

  · Built proof of concept for Siebel partner application and developed the solution.

CRM Application Developer – Shell Oil

2000 – 2003

CRM APPLICATIONS DEVELOPER, SHELL OIL

  · Requirements gathering, analysis, testing, and development for several Siebel Call Center & Sales applications.

2003 – 2004

2004 – 2005

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Additional Information

  · UNIVERSITY OF HOUSTON – BS POLITICAL SCIENCE 2000, coursework in MIS, Management, Accounting, &

Economics.

  · TRAINING: Salesforce Developer 401, Salesforce.com Admin 201, Siebel Boot Camp, Eloqua, SAP CRM

  · Reduced contractor dependency which resulted in savings to company of over 1.2 million a year and improved

customer satisfaction with applications.

  · Started the restaurant Oak Leaf Smokehouse in 2013

  · Developed, created, and sold beer appreciation business TasteYourBeer.com

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