Supreetha.Raje                                                                         376 Riverway Boston. 02115                       Salesforce Developer/Admin                                                 Email: SupreethaSF@gmail.com              phone-617-652-6230

                                                                  

 

PROFILE SUMMARY:

 

Salesforce.com with 8+ years of professional IT experience with 6+ Years of Salesforce experience with strong Object Oriented Analysis, Designing, Programming and Testing Enterprise level applications focusing on Salesforce CRM platform/Cloud Application Developer.

 

•         Experience in Configuration, Implementation, and Support of Salesforce CRM applications based on Apex Language and leveraging Force.com Platform running in Cloud Computing Environment.

•         Hands-on experience working with Veeva System Integration with Salesforce.com by using the functionality of Veeva Synchronization.

•         Configure i-Rep app screen to create new field to capture Business account and attendees in a group detail type call

•         Experience working in Salesforce integration with Pordot view the prospective activity within the lead or contact and sync opportunity and account with Pordot.

•         Expert in Salesforce integration with Clouding for data migration in Salesforce CRM by cleansing and eliminating duplicate data.

•         Specialist in Salesforce integration with Conga Conductor, Conga composer and Conga Courier for the purpose of produce auto report and Excel document.

•         Experience in SharePoint online 2013 Enterprise version.

•         Hand on experience in salesforce integration with Evernote and Work[etc].

•         Experience in Data Migration, Data Integration, Synchronization & Replication.

•         Carried out Administrator, Developer and Support roles in various projects across Sales Cloud, Service Cloud applications.

•         Developed solutions that increased efficiency and reduced costs by mapping out business processes and using Sales Force Automation.

•         Implemented security and sharing rules at object, field, and record level for different users at different levels of organization and Created Report Types, Custom Reports and Dashboards.

•         Extensive experience in creating UI through Visualforce pages, Apex classes, Custom Controller, Extended Controllers, and Triggers.

•         Experience in Synchronization, Data-Modeling, Data Extraction, Transformation, Data Loading, Scheduling, Monitoring, and Reporting in a cloud scenario.

•         Extensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management and Case Management.

•         Developed a custom functionality for Chatter admin to search change owner and delete groups in SFDC and deployed metadata between different sandboxes using Change Set.

•         Performed Functional Testing, Unit Testing and Performance Testing of new product functionality. Analyzed and mitigated issues identified during testing.

 

 

   TECHNICAL SKILLS:

 

Salesforce.com:	Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex, Visual force (Page, Component & Controllers).
Custom Integration:	Workflow & Approvals, Outbound Messages, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading
Salesforce Integrated tool:	Veeva CRM, Pardot, Cloudingo Conga Composer, Conga conductor, Conga Courier. Apex Data Loader, Force.com Apex Explorer, Evernote, Work[etc], Force.com Migration Tool, Sharepoint 2013.
Migration Tools:	Data loader, Import wizard ,cast iron, Workbench
SharePoint:	SharePoint online 2013 Enterprise version, SharePoint designer 2013, InfoPath.
Database:	MySQL ,SQL Server 2005/20008 , MS Access

 

 

WORK EXPERIENCE:

 

Client: Fresenius Medical Care North America (FMCNA), Waltham, MA    July 2014 - Till Date

Salesforce.com Developer/Administrator 

 

Fresenius Medical Care North America is a major provider of kidney dialysis services and renal care products. We provide products, dialysis care services, education and support for Chronic Kidney Disease, including treatment options for later stage. Our dialysis care services include hemodialysis, peritoneal dialysis, education tools and transplant support services, to fit our patients' needs. We manufacture and distribute a variety of dialysis products and equipment, including dialysis machines, dialyzers and other dialysis-related supplies.

 

Responsibilities:

•         Interacted with Business Team member to gather and document Project requirements.

•         Customization of objects and relationships, fields, record types, page layouts, settings and tabs to better suit the organization’s business needs.

•         Experience working in Veeva CRM system Integration with Salesforce.com by using the functionality of Veeva Synchronization.

•         Experience with i-Rep and Visualforce Pages in Veeva system Provides analysis, design and configuration of business request.

•         Experience working in Salesforce integration with Pordot view the prospective activity within the lead or contact and sync opportunity and account with Pordot.

•         Expert in Salesforce integration with Clouding for data migration in Salesforce CRM by cleansing and eliminating duplicate data.

•         Specialist in Salesforce integration with Conga Conductor, Conga composer and Conga Courier for the purpose of produce auto report and Excel document.

•         Experience working Salesforce Admin tasks like setting up Permission sets, User Profiles, Email Templates, and Validation Rules etc.

•         Developed various Triggers, Custom buttons and Links, Visualforce Pages, Visualforce components, Apex Classes and other customizations.

•         Data Migration from existing systems to SFDC using Apex Data Loader.

•         Performed Functional Testing, Unit Testing and Performance Testing of new product functionality. Analyzed and mitigated issues identified during testing.

•         Experience in SharePoint online 2013 Enterprise version.

•         Design develop, test and deliver custom SharePoint solution and component.

•         Experience in Integrating of client-side components within a SharePoint site.

•         Creating Workflow by using SharePoint Designer tool and SharePoint form creation by using InfoPath.

•         Performed Functional Testing, Unit Testing and Performance Testing of new product functionality. Analyzed and mitigated issues identified during testing.

•         Deployed metadata between different Salesforce sandboxes using Change Sets.

 

Client: New England Biolabs, Ipswich MA                                                          Sept 2012 -May 2014

Salesforce.com Developer/Administrator  

 

New England Biolabs (NEB) produces and supplies recombinant and native enzyme reagents for the life science research.^[1] NEB also provides free access to research tools such as REBASE.

NEB continue to improve its portfolio of restriction enzymes, as well as explore their utility in new technologies. As a result, NEB scientists continue to publish scientific papers and to be awarded grants in this area.

Responsibilities:

•         Involved in project as a Business Analyst to understand the objectives of the system and business objects and interacted with end client/users, involved and gathered requirements for the integrated system.

•         Experience working in Veeva System Integration with Salesforce.com by using the functionality of Veeva Synchronization.

•         Experience working in functionality of Veeva Synchronization with user.

•         Experience working in Salesforce integration with Work[etc] is a Salesforce project management tool that integrates CRM, project management, billing, HelpDesk, and more into a cloud platform.

•         Hand on experience in Integration Evernote business on salesforce to capture and share the information you and your team need in order to do your best work.

•         Specialist in Salesforce integration with Conga Conductor, Conga composer and Conga Courier for the purpose of produce auto report and Excel document.

•         Administered the salesforce.com instance. Involved in creating users Profile, defining page layouts, and workflows.

•         Created new custom objects and relationships, custom fields, record types, page layouts, custom labels, customs settings and custom tabs to better suit the organization’s business needs.

•         Worked on various Salesforce Admin tasks like setting up Permission sets, User Profiles, Email Templates, and Validation Rules etc.

•         Developed various Triggers, Custom buttons and Links, Visualforce Pages, Visualforce components, Apex Classes and other customizations.

•         Created Triggers as needed while customizing the application and testing the functionality.

•         Developed Apex classes and Controller classes and used SOQL, SOSL to select the data from salesforce.com platform database.

•         Migrated data from existing systems to SFDC using Apex Data Loader.

•         Created Test Cases for new development and migrated them from sandbox to production environment.

•         Created various Reports for the Business Development Program.

•         Configured and used Dashboards and Dashboard components as requested by Business user.

•         Performed Functional Testing, Unit Testing and Performance Testing of new product functionality. Analyzed and mitigated issues identified during testing.

•         Deployed metadata between different sandboxes using Change Sets.

 

 

Client: FTI Consulting. New Jersey                                                                              March 2011 –Aug 2012

Salesforce.com Developer/Analyst

 

FTI Consulting is an Elite association of Lawyers, Certified Accountants, Financial Analysts, Mergers and Acquisitions specialists etc. based in Baltimore, MD. They provide financial consulting services from mid to large scale organizations. They have vast business area, in more than 4 continents. They provide different services in different segments like risk, liability, finance, communication. To manage their clients and provide more customer service they have adopted Salesforce.

 

Responsibilities:

•         Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.

•         Involved in querying Salesforce tables using queries using Force.com Explorer.

•         Customized page layouts for Contacts and Accounts depending upon user roles and groups.

•         Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.

•         Modifying Page layouts and setting the Record Types.

•         Maintenance of data entry standards & data integrity process.

•         Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

•         Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.

•         Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.

 

Client: Celgene Corporation, New Jersey                                               Dec2009 – Jan 2011

Salesforce.com Consultant                                                               

 

Celgene is one of the leading pharmaceutical companies. Celgene focuses in specific and specialized therapeutic areas through the development of innovative products that improve patient's lives. As a Web-based company Celgene wanted a cloud based CRM solution that would eliminate ongoing maintenance and expensive customization. I was part of a team implementing SFDC Marketing, Sales and Case Management.

 

Responsibilities:

•         Gathered requirement for the salesforce.com as per project requirement using different Methodologies and Tools.

•         Analyses functional problems and determined techniques and requirements most feasible for processing the data.

•         Developed the business and functional requirement specification describing and prioritizing of the requirements

•         Performed the GAP analysis. In-depth knowledge of RUP`s iterative Software development life Cycle.

•         Created workflow approval, validation rules and formulas with Salesforce administrative tasks and creating reports, modifying data developing USE case scenarios.

•         Designed Organizational Hierarchy and roles as per company need and set all the profiles permission and their privileges. Organized Sharing group for data access single-sign-on and security.

•         Worked with Workflow rules, Validation rules, formula and complex validation over multiple objects.

•         Involved in Setting up standard object-Accounts, Contacts, Opportunity, Report & Dashboard, Lead and Campaign.

•         Used the Web service API to retrieve, deploy, create, update and delete customization information, such as custom object definitions and page layouts, for your organization

•         Customize Salesforce.com with custom fields, links, objects, page layouts, buttons, and record types, s-controls, to meet specific business requirements.

 

 

Client: E*TRADE Financial Corporate Services, Bangalore, India                   Nov 2008 – Oct 2009                            QA Analyst

 

Project Description: E*TRADE Financial Corporate Services handles a variety of equity instruments and the tasks related to them, including Stock options (including incentive stock options, non-qualified stock options, and stock appreciation rights in tandem with stock options), Employee stock purchases, Valuation of stock options and stock purchases, Insider trading, including the tracking and reporting of transactions by corporate insiders and restricted stock awards.

 

Responsibilities:

•         Verification and validation of data governance, data quality, data management and data policies through the project life cycle as well as after application is deployed

•         Prepared use case documents, activity diagrams and wire-frames based on business requirement documents using Enterprise Architect.

•         Conducted use case Conducted JAD sessions, gathered and translated business requirements into formal functional and non-functional requirements for development.

•         Verification and validation of data governance - data quality, data management and data policies review sessions with business stakeholders.

•         Served as subject matter expert for the development team and quality assurance team throughout the project life cycle.

•         Prepared UAT test plan and coordinated UAT with stakeholders and business users.

•         Prepared UAT test cases based on business requirements and the use case documents.

•         Administered the complete UAT effort in HP Quality Centre.

•         Assisted in preparing training manual and conducting knowledge transfer sessions.