·      Experienced as a Salesforce Administrator to setup Sharing Rules, create objects, Install apps etc.

·      Experienced in Service cloud and sales cloud application i.e. – Case management, Opportunity Process, Lead management, Campaign Management, Customer Portal, Content Management.

·      Experienced in building complex Apex logic, writing triggers, Apex batches.

·      Experienced in Integrating Salesforce with SOAP services using Apex and HTTP callouts, generated certificates.

·      Experienced in building VF pages using Dynamic SOQL, jQuery, Javascript.

·      Hands on experience in setting up and configuring many App-exchange apps for the application like – Marketo.com, Apttus CRM, Echosign, E2CP case management and Case flag, Workit, Dupeblocker, Cvent.

·      Resolved Issues with various APEX Governor Limit issues with large amount of data and unmanaged code.

·      Designed, developed, tested and implemented phases of Software Development Life Cycle (SDLC).  Application areas included development for financial and Insurance sector.

·      Experienced in using Data Loader, Force.com Explorer, Workbench, Eclipse IDE with Force.com plug-in.

·      Thorough in requirement analysis and finding requirement gap, so that defect could be found early in the cycle and hence will be less expensive to client.

·      Provide architectural solutions and devoloping high level designs by discussing with business and capacity planning based on estimation.

·      Process adherence & improvement across multi tasks to deliver clear tangible results on or before time.

·      Managing transition to team members to change single resource task dependency team into all round team with Optimized development of tasks & impeccable time management

Cognizant Technology Solutions

Client –Select Health (Utah) – May 2014 – till Date

Role: Technical Architect/ Salesforce.com Developer

Project Details:

Designing and developing the process for Local Experts group to retire the legacy applications based process with a minimum click online process (using Salesforce.com platform) to manage the process for  using each team (using Chatter) (example- Billing, Compliance, Sales etc.) with each other update status for tracking the time of each step during the whole process.

Designing a process to collect data every year from Insurers/Providers and then integrating with legacy system to be updated on live site.

Designing/Developing an Onboarding process for new Employers by understanding the business process and automating that using Salesforce.com platform. Implementing batch job to create automated PDF reports in Salesforce and then pull those reports to Legacy system.

Designing and developing Salesforce.com Community using VisualForce pages and html. The community website will be customer facing. 

Contribution

§    Responsible for developing/architecting the first Salesforce.com implementation in Selecthealth

§    Successfully implemented Salesforce.com in production and involved in training of how to use Salesforce

§    Analysis of business process and to carve the high level design for the implementation.

§    Defining Technical Constraints with the platform and tradeoffs.

§    Planning and defining scope of the projects.

§    Activity Planning and Sequencing.

§    Resource Planning.

§    Developing Schedules.

§    Getting approval from the business for the project plan developed.

§    Creating Apex triggers and Apex classes for complex business logic.

§    Developing REST API Integration.

§    Designing and developing VF pages using Jquery/Bootstrap to make them mobile friendly.

§    Designing and developing the solution to scale with addition of different business process with minimal code change.

§    Designing and developing VF pages to be used as a website for data visibility and update.

§    Creating a process for integrating Salesforce.com User Interface with Facet/Biztalk.

§    Maintaining/Enhancing the application which mentioned above.

§    Creation of Reports and Dashboards and scheduling them.

§    Created Various Customized email services to send emails to business users on daily basis.

Syntel Inc

Client: Moody’s Investors Services May 2009-April 2014

Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management.

The Salesforce application is used by Moody’s Analytics which is a part of Moody’s. Moody’s Analytics helps capital markets and credit risk management professionals worldwide respond to an evolving marketplace with confidence. The company offers unique tools and best practices for measuring and managing risk through expertise and experience in credit analysis, economic research and financial risk management.

Salesforce.com is a third party cloud-computing provider utilized by Moody’s that is designed to manage customer relationships, integrate with other systems, and build your own applications. Salesforce.com offers several bundles of its products and services, each geared toward a different set of business needs.

Salesforce.com's CRM solution Sales Cloud, service cloud and custom Cloud are used by Moody’s Analytics.

Firepond is the provider of multi-tenant, on-demand Configure-Price-Quote software that automates and simplifies product pricing and configuration for companies and helps these enterprises improve order accuracy while reducing their cost of sales.

Marketo provides easy and powerful marketing automation software with everything marketer needs: email, social, analytics, lead management, and more.

Rally Support Manager provides organizations managing support cases in Salesforce Support and Services visibility into Rally defects and user stories that were initiated from customer reports. It also tailors release announcements to customers whose support cases were resolved in the Rally release being announced. When the integration is deployed. Rally users can view the specific customers that have reported Rally defects.

Email to Case Premium (E2CP) extends the basic functionality of Salesforce.com's standard email to case offering with a more streamlined and efficient solution.

Apttus Contract Management improves contract responsiveness, efficiencies and oversight while reducing risks and costs. Built on the Salesforce1 platform, Apttus delivers intuitive, comprehensive and robust contract lifecycle management across all your contracts while ensuring complete governance.

Contributions

·   Working at client location and attending Requirement Review and Design Review.

·   Meetings with client Product Managers

·   Capacity planning and estimation

·   Coordinating with client and offshore team for multiple applications which involves

·   coordination with various teams

·   Integration setup and configure between Salesforce.com, FirePond, Marketo, Rally, PeopleSoft , Apttus and other applications

·   Involved in determining the health (go/no go) for a particular release

·   Structured high level design and low leve design document with Quick turnaround for validation & verification of high complex end-end data flow scenario

·   Business and system requirement analysis

·   Defect Management using MKS Integrity 2009

·   Provide production support solutions within stipulated time and without breaching SLA.

·   Maintained the Incidents solution time through BMC remedy user.

Syntel Inc

Client: American ExpressNov 2008 – May 2009

Amex is a global services company that provides customers with access to products, insights and experiences that enrich lives and build business success. It has a total of $153B in total assts.

The project was to migrate a card payment application by using VB.net and ASP.net. It was initially a  VB application. We had developed a new application using SQL server as a database and VB.net as a frontend.

Contributions 

·   ​Requirements analysis, Gathering, design and documentation.

·   Development of the application using VB.net,ASP.net, javascript.

·   Development and Support QA processes.

·   Quarterly Release work.

·   Software configuration Management.

·   Database Development.

·   worked on and co-ordinate with my onsite counter parts to complete the tasks within the stipulated and required timelines

·   Responsible for implementing new enhancement projects and maintain legacy code ,release engineering, and to write user documentation of some features of the product used for billing

·   Provide solution to the queries of the business users to resolve issues promptly

·   -Responsible for optimizing many stored procedures and queries to reduce the slowness of Phoenix and I've also brought up with new ideas to make the application robust and flexible