An accomplished Software Engineer specializing in Object-Oriented Design and Analysis with extensive experience in the full life cycle of the software design process including requirement definition, prototyping, proof of concept, design, interface implementation, testing, and maintenance.

n     Over five years of experience with Salesforce CRM and Business Analyst.

n     Proficiency in test-driven, agile development.

n     Worked closely with Business Users to enable business processes using SFDC

n     Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.

n     Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL

n     Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events

n     Extensive experience in data migration and integration using Data Loader

n     In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management

n     Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships

n     Experience in integrating Salesforce with ERP applications like SAP using Informatics-on-Demand.

n     Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements

n     Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.

n     Experience in databases such as SQL Server, Oracle and MySQL

n     Expertise in developing, deploying and integrating Salesforce.com CRM solutions.

n     Android 2.1 software development kit(SDK)

n     Qualifications include 5 years of experience with .NET Development (ASP.NET & C#. NET), XML. 7 years of experience with SQL Server Development, Visual C++ 6.0, and ASP. Strong experience with Web servers, COM Objects, ADO.NET, Java Script, HTML and IIS.

n     Design N-Tier .Net Applications by separating all logical processes into discrete classes. ( Client App / Business Rules / Data Layer )

n     Possess expertise in Object-Oriented Analysis Design and C# development, skilled at progressing from problem statement to well documented designs.

n     Solid skills in SQL (T-SQL, Stored Procedures, Functions and Triggers)
Profound knowledge of web standards/web application architectures.

n     Strong knowledge of E-Commerce on the business aspects of creating implementing, and maintaining  for business

Salesforce.com Administrator / Developer Apex Language, Apex Trigger, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers), Data Loader, Java, J2EE

.NET Framework (1.1, 3.0) and Common Type System.

Languages: Apex, Visual force, ASP, HTML, XML, CSS, VBScript, JavaScript, SQL, C, C++, C# .NET, ASP.NET, AJAX, CSS 2.1 Designs

Databases: MS SQL Server 2008 & 2005, My SQL, MS-Access

Operating Systems: Windows 2008, Windows 2005 Profession Server, XP

Software: MS Visual Studio .Net 2008, Visual Source Safe, IIS

Oct. 2013 – Present                 IBM                     Seattle, WA

Senior Consultant / Salesforce Solution Architect

IBM Corporation

Project History

American Airline Migration from Salesforce – CRM Specialist

·   Fast facts: 43B revenues, 94K employees, 964 aircraft (mainline only), 344 destinations

·   Interpreted all salesforce business rules and analyze for MS Dynamics migration

·   Gathered functional requirements and identify all data integration process

Sunoco – Salesforce1 Mobile Lead Developer

·   Developed Royalty Customers app by using Salesforce1 mobile, HTML5, and Java Script with Hybrid approach.

·   Coded Apex classes to handle customer locations, pump selection, default payment method, and special offers barcode. 

·   Used Salesforce1 new development features like flexipages and lightning app builder.

·   A Flexipage is a type of custom layout that allows you to add multiple components

·   Used custom visualforce pages for interactive gas pump selections and choosing payment method dynamically.

Dow Water – Lead Salesforce Developer

·   Developed sales cloud application for Sales team so that they can offer cross or up sell products during the sales process

·   Created custom apex class and visualforce pages to handle related products with details

Xcel Energy – Solution Architect

·   Developed new salesforce community for builders and customers

·   Wrote all web services for data integrations using SOAP and REST

·   Configured salesforce communities and coded apex classes to handle customer, premise, postal address, and service web services

Lenovo – Solution Architect

·   Gathered business requirements for both PC and Server divisions

·   Provided all 2000 users the ability to access their pipeline information and dashboard views via a mobile application from any smart device

·   Delivered the project on time and on budget, yes there were some PCRs, but these PCRs were a by-product of CFIUS and Lenovo decisions, and we showed great flexibility working with these adjustment.

·   Defined and Design the Application Architecture for salesforce.com

·   Assess the existing Integration Landscape and define the future state integration architecture

·   Established integration and data conversion strategy

·   Prepared Design documentation for Architecture fit-gap, Interfaces, Conversions, SFDC Configuration, Customization, Workflows and Reports/Dashboards

Sun Trust – Lead Developer

·   Developed salesforce CRM for wealth management agents

·   Migrated from Siebel to Salesforce CRM

·   Managed build releases to production

·   Provided technical guidance  on standards and practices for integration with Salesforce.com

·   Supported the practice of IBM’s Global Business Services group within Smarter Commerce Practice

·   Provided consulting, application development, and global commerce implementation

Mar. 2012 – Sept. 2013           Collabera, Inc.     Bellevue, WA

SalesForce Developer

Collabra, Inc.

Responsibilities:

·   Involved in requirement gathering from users.

·   Design Requirement documents and functional document for the development team.

·   Created 27 multiple localized survey app for lodging vendors.

·   Developed Batch apex jobs to send automatic emails to ETP trainers.

·   Created many Intake form to get a request from each business group.

·   Created project apps on Salesforce to convert cases to Requirements.

·   Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.

·   Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.

·   Implemented Classes, Interfaces, Keywords and Annotations.

·   Integrated Apex with External services by making callouts that used SOAP and WSDL.

·   Worked with Apex Scheduler to invoke Apex classes at regular intervals.

·   Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.             

·   Add methods that can be called from Visualforce pages to Controller Extensions.

·   Created Custom Controllers to make external web service callouts, validate and insert data.

·   Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.

·   Created Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.

·   Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.

·   Implemented Visualforce pages with public-facing websites by using Force.com Sites.

·   Specify timers that send Ajax update requests to Force.com according to a specified time interval.

·   Used Visualforce in development mode to change the behavior and appearance of Visualforce components.

·   Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.

·   Used Organization security, Network-based security and Session security to implement platform security.

·   Used Picklists, Dependent Picklists, Record Types to enforce data quality.

·   Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.

·   Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.

·   Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

·   Worked with Approval processes that used Email Approvals and Parallel Approval steps

·   Used Process Visualizer to study Approval steps.

·   Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.

·   Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.

·   Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.

·   Implemented relationship fields for proper data loading.

Oct. 2007 – Mar. 2012        D-Link Systems, Inc.     Fountain Valley, CA

SalesForce & .Net Design Architect and Developer

D-Link, Inc.

Project: Inventory Online (IOL) for both Asp.net 3.5 and Force.com (see attachment for details)

·   IOL will provide current inventory, sales, shipping and receiving information primarily to employees in Sales, Logistics and Shipping.

·   The main purpose of the Inventory Online (IOL) on salesforce is to make inventory information more readily available to individuals in the Sales, Logistics and Shipping Departments.

·   In the Ministry Services Group, the company reports a significant decrease of labor deskwork and predicts increased efficiencies for the future.

·   Time-saving benefits such as real-time reporting capabilities drive adoption among internal users.

·   Extensive inventory and financial data from JD Edwards seamlessly weaves data into Salesforce.

·   User interactive forecasting capabilities will enable executives to easily identify opportunities and inventory level accordingly.

·   Responsible for technical development and support of custom Salesforce.com applications.  Responsibilities include Salesforce.com application configuration, customized development and extension, issue identification and resolution and writing reports (extending native SFDC reports). 

·   Experience in Salesforce.com application design, architecture and development

·   3 year experience of Salesforce.com Development

·   Customization on Sales Cloud with Apex controller, Trigger, and Visual force page developments

·   Experience in developing Salesforce.com custom objects and work-flow business rules.

·   Salesforce.com application configuration and customized development and extension, generally and with emphasis on order entry/automation

·   Evaluate data entry, import processes and ensure proper data quality standards exist for the Salesforce.com application

·   Providing ongoing support for the Salesforce.com application

·   Responsible for Salesforce.com unit and systems testing for new enhancements, system integration

·   Effectively work with management and other remote development staff to accomplish Salesforce.com project deliverables

·   Developed custom price books and products application and customized products and price book using Visual force page and custom controller.

·   Developed detailed technical data model for Salesforce.com custom applications

·   Developed Email handlers using Apex for generating PDFs from Leads received from several sources using Apex

·   Configured business rules and implemented complex business rules in Sales force for complex workflows.

·   Developed complex reports and dashboards using HTML, PDF, Apex, Visual force page and mail merge

·   Create online inventory .net application that being replicated on real time from JDE systems.

·   Develop module that accepts credit cards for payment by using C#.net, CSS 2.1, SQL 2005, and AJAX.

·   ASP.NET Written in C#

·   N-tier Designs

Sept. 2005 – Sept. 2007          Flashecom.comBrea, CA

Software Engineer

·   GolfJoy.com: Implement InterPriseSuite for Golfjoy, LLC so that all

business processes for Golfjoy are performed with Interprisesuite and

new golfjoy’s website powered by AspDotNetStoreFront 6.1.

- XML Package designs

  1) SQL Queries

  2) Web Queries

  3) XSL Transforms

  4) XSD Schema for validation

5) C#.net source code modifications

·   NetBusi.com: Convert ASP business listing sites for Brokers into C#.Net

- Designed the database with SQL Server 2005 Management Studio

     - Built the complete system architecture with n-tier architecture

     - Created the common objects for abstraction to the design

     - Implemented the Master Page for common base file

·   VIP Rent Car: Designed and developed a rent car reservation application which increased production. Project included building Microsoft

Access based front end interface to access SQL Server 2000 database

using C# .NET technologies.

·   WellBeingStation.com: developed the payment gateway environment

and UPS real-time shipping cost implementation.

·   SimpleTouchGroup.com: developed E-commerce site for the computer and wireless components. Membership and Part Search coding.

·   Mlifeusa.com: work with ASP, C# .NET, Java, HTML, VBScript,

JavaScript, XML, CSS, and MS SQL Server t develop the Multi-Level Commission project.

·   Irtronix.com: integrated MAS 500 with ERP solution for the global franchised distributors of electronic components specializing in power semiconductors and micro acoustic technology components.

May. 2002 – Aug. 2005       O.C. Business Systems, Inc.Brea, CA

Software Engineer

·   Work with a team of 5 to develop the Visual Basic based application tool that will be marketed to financial professionals to help them make investment decisions by providing earnings. (WinLink, Corp.)

·   Managed code and developed in ASP and C#. NET, these solutions have the reliability, flexibility and scalability to meet the specific needs and all e-commerce products. (GoldCrownSoft.com)

·   Responsible for developing company snapshot area, company consensus area, and research screening area of the unibuzzinc.com application as well as the original design of the application’s menu and its navigation functionality.

·   Worked closely with the head of marketing as well as product management to redesign and update company’s website, unibuzzinc.com, using ASP, HTML, DHTML, and CSS while ensuring that all pages were cross-browser and cross-platform compatible.

Oct. 1998 – Apr. 2002       Active Enterprise, Inc.Fullerton, CA

Software Engineer

·   Develop document-searching capability by utilizing client-server side functionality to generate search criteria, run search functions, retrieve appropriate documents, filter document lists, view documents, print documents and save documents to the Virtual Filing System.

Aug. 1995 – Sept. 1998       Green Technology, Inc.Long Beach, CA

Software Engineer

·   Create generic applets and tables for relating analyst estimate forecasts and research reports.

·   Collected and entered data for invoicing and billing for the department.

1991 - 1995University of British ColumbiaVancouver, B.C.

Bachelor of Science, Computer Science

Salesforce Certified Force.com Developer

Web Site .NET Developer Certification for Sitecore CMS 6.4

Microsoft Certified System Engineer (MCSE) certification

Certified Novell Administrator (CNA)