^{MILIND HONRAO}

3519 Archgate Court Home: 404.348.4828

Alpharetta, GA 30004Cell: 404.952.4637

www.linkedin.com/in/milindhonraoEmail: milind.honrao@gmail.com  

Cloud Delivery & Operations Director

A top-performing cloud solutions leader with technical expertise and business acumen in creating and implementing innovative products with a focus on increasing profitability, decreasing operations costs, and delivering the highest quality in client service. Skilled director of large cross-functional groups with ability to build strong working partnerships with internal resources and external teams for achievement of organizational goals. Thrives in high-visibility, deadline-driven work environment; consistently directs projects to successful completion within schedule and budget parameters.

 

Areas of Expertise

 

 

§    Operations Management §    Offshore Setup/Management §    Growth Strategy §    Mergers & Acquisitions Support §    Capacity Planning §    Problem Solving §    Supply Chain §    Escalation Management §    Statements of Work (SOW) / Contracts

§    Project Management §    Integration Design/Implementation §    Public (AWS) / Hybrid Cloud Onboarding §    Infrastructure as a Service (IaaS) / Platform as a Service (PaaS) / Software as a Service (SaaS) §    Highly Available Solution Architecture §    Enterprise Applications Deployment / Operations §    Performance & Scalability Tuning §    ITIL Processes

Technical Proficiencies

 

Programming Languages	Java, J2EE, Python, PHP, C++ (STL), C, Java Messaging Queue
ETL Tools	Informatica, Pentaho (Kettle)
Application Servers / Components	Tomcat, JBoss, Shibboleth (SAML2.0), Apache WebServer
Databases	MS SQL, Oracle, MySQL,
Cloud Computing	Amazon Web Services (AWS), Private / Hybrid Data Centers, Horizontal & Vertical Scaling of cloud applications, Amazon RDS, MVC Architecture
Cloud Application monitoring tools	Power Admin, Uptrends, Nagios, Custom monitoring tools
Scripting	UNIX (sed / awk / JSP / PERL), Windows batch, java scripting
Enterprise Applications	Servigistics Parts Planning, Servigistics Parts Pricing, Field Service Management, Windchill based applications, Oracle Advance Inventory Planning
Software Project Management	Microsoft Project, Microsoft PowerPoint, Excel

 

 

Professional Experience

 

PTC, Atlanta, GA 2012 to Present

Director, Cloud Services Delivery Operations

Manage global delivery operations for cloud services. Develop solutions architecture for connected enterprise solutions in Hybrid / Private / Public cloud. Develop capacity planning and pricing strategies .

§    Managed team of more than 60 resources in global delivery of $17–$20 million business at high margin.

§    Standardized implementation methodologies, resulting in decreased operations costs.

§    Increased stability and scalability of cloud solutions by creating innovative strategies.

§    Extended application-management services to 24/7 for cloud clients.

§    Established interlock process between professional services division, partners, technical support team, and cloud services team, resulting in overall improved customer experience.

§    Drafted and clarified VSOE pricing policies for cloud solutions.

 

SERVIGISTICS, Atlanta, GA 2006 to 2012

Senior Manager, Global Account Services (2009 to 2012)

Managed global operations for technical support, cloud services, and post-implementation services, which includes assessment, definitions, and execution of post-implementation projects for company’s enterprise applications. Directed data integration projects, global rollouts, business expansion, and implementation of new modules. Addressed performance and scalability issues and managed escalated client issues. Managed 24/7 coordination and monitoring for hosted implementations.

§    Established and managed global teams of approximately 50 resources, which reduced operating costs by 50% without affecting client satisfaction for organization with $50 million in annual revenue.

§    Executed post-implementation projects on schedule and under budget.

 

 

Systems Architect (2006 to 2009)

Led configuration, implementation, upgrade, and support activities for company’s enterprise products on cloud or on premise. Resolved escalated issues to clients’ satisfaction.

§    Designed, initiated, and established repeatable implementation methodology for major upgrades and migrations of company’s enterprise products.

 

ORACLE RETAIL (Formerly Retek, Inc.), Atlanta, GA 2005 to 2006

Senior Technical Consultant

Charged with development, configuration, implementation, and support activities related to advanced inventory planning.

§    Played key role in developing and executing robust implementation methodology for advanced inventory planning module.

§    Selected for special performance tuning team that worked to improve algorithm execution times.

 

I2 TECHNOLOGIES/OPTIMAL SOLUTIONS, Dallas, TX 2004

Developer Intern

Learned ETL and handled all integration development and support activities for organization’s demand forecasting.

 

Education & Training

 

Master of Science, Computer Science, University of Texas at Dallas, Dallas, TX

Bachelor of Science, Computer Engineering, University of Mumbai, Mumbai, India