Contact Information: Phone: 512-270-8906 EMAIL: jerrygutierrez2941@gmail.com

IT System Administrator

Management & Leadership.

14 Years's Enterprise Application and Hardware administration and system, network, and application architecture.

14 Years's Experience IT operations including, upgrades, updates, application migration, disaster planning, backup, communications, networking, troubleshooting complex IT enterprise technical environment.

13+ Years’ Experience leading, planning, and managing high-impact & high-level enterprise wide IT projects.

10+ Years’ IT Strategic planning, business and IT alignment, budget management, procurement, vendor management, 

 

Skills

Expert Researcher, Quantitative & Qualitative Analysis, Problem Solver, Information Synthesizer, Critical Thinker, Decision Maker, Expert Writer, Facilitator, Learning Innovator, Project Manager, Communication Expert, Collaborator, System Architecture, Application Architecture, Expert Planner, Leader, Coach, Mentor, Expert Presenter, Multi-tasker, Organized, Work independently, Disaster Recovery Planning and Implementation, Troubleshoot, Helpdesk, Customer Service, Retention, backup and recovery, Failover, redundancy and cluster planning, System Integration and application communication.

 

Technologies

Hardware

Expert SAN Storage Architect, Dell & IBM Servers, Mobile Device Management (Google & BlackBerry), EMC/VNX, EqualLogic, Dell Compellent SAN systems, Microsoft Server Platforms (2012, 2012 R2), Unix based OS AIX, Linux based OS (Redhat, CentOS), VMware (ESXI, vSphere, vCenter), Dell VSM, Dell Microsoft Hybrid Cloud Solution, SSL, HTTP, FTP, SMTP, Dell routers & switches, Tape Libraries, Printers, (Lexmark, IBM, Dell), LAN/WAN Administration, NOC management, Data Center Design, Dell Converged Architecture (FX2 and FX2s).

 

Software

Lotus Domino, Google Apps (Enterprise), Gaggle, Tivoli Storage Manager, AIX HMC (Hardware Management Console), VMware products, Microsoft services & roles (SSL, HTTP, FTP, SMTP), Cloud application (Hybrid Cloud), Pentamation (Student Management Software), Pentamation (Finance Software), File server, Print server configuration, Active Directory (User management, Security, Group management, Organization management).

Career Progression

Storage Advisor

U.S Tech Solutions – Dell Contract - Round Rock, TX    May 2014 - Present

Utilize Saba as the learning management system.

Develop content and publish through the use of Xyleme, content management system.

Design, develop, produce, and deliver technical and non-technical content for a global audience.

Manage and coordinate logistics demands on global schedules to ensure training delivery.

Develop and produce E-learning material for culturally diverse world-wide audience.

Produce remote instructor and instructor lead course material on Dell converged hardware architecture.

Deliver cross organization training for VMware™ on Evo:Rail.

Deliver internal training and lab guidance for VSM.

Develop course material and delivered Dell Microsoft Hybrid Cloud™.

Produce cross organization training material for global audience on VMware™ products (EVO:Rail & EVO:Rack).

Deliver and developed course material for globally focused EqualLogic™ training.

Produce E-learning training modules for Technical Account Managers; a global audience.

Assemble E-learning training modules on Dell services.

Collaborate with editors, subject matter experts (SME), engineers, stakeholders to meet education. requirements and learning objectives.

Consistently apply adult learning principles including.

Perform Needs Analysis on each learning project.

Formulate Training document based on stakeholder feedback.

Analyze and assimilate large amounts of new information for each learning project.

Conduct & lead pilot/Train the trainer sessions.

 

System Administrator

Round Rock I.S.D., Round Rock, TX    2001-2014

Configured Windows Servers for various uses (Roles and Services).

Administer and maintain e-mail for 50,000 users.

Configure and maintain backup and restoration system (TSM)

Setup and configure virtual machines, create templates.

Mange Physical to Virtual migration.

Administer and manage security and restore request for email.

Maintained and managed project documentation for e-mail, district printing, E-rate, retention policy, backup policy, disaster recovery, disaster planning, finance, and student applications.

Guided and developed strategy for new district wide retention policy to align with state mandated regulation.

Managed and built relationships with vendors through the procurement process.

Directed District E-rate program with a total of $11 million in technical projects for planned district growth.

Managed large high value projects and personnel (Cognos, E-mail, Finance applications, Student application, and District wide printer/copier selection).

Led in $2 million virtualization project and evaluated vendors.

Managed project team redesigning website.

Planned and procured required training for over 100 people and 54 campus websites as well as multiple departments (executive level and below).

Defined best practice policies to maintain high business continuity.

Drove process improvement with regard to technology management.

Participated in and planned new Technology Data Center including disaster recovery model.

Established & maintained best practice disaster recovery policies.

Created and led desktop support service team.

Produced training material on new desktop application.

Delivered training content to users on using desktop support and procedures.

Managed project team to establish desktop support service.

Designed system architecture (SAN architecture, AIX and Windows).

Designed application architecture (e-mail, printing, mobile device, student, finance, backup storage, disaster recovery).

Managed and planned migration for enterprise wide applications.

Manage, lead, and plan enterprise wide information technology projects to more than 50,000 users.

Deployed and planned virtual servers using VMware.

Planned and researched district wide printer selection and planned rollout.

Advanced Contact Point Analyst

IBM, Austin, TX  1999-2001

Provided On call tech Support for Fortune 500 business clientele.

Created and provide training for colleagues.

Supported Lotus Domino on multiple platforms (AIX, Windows, HPUX, Solaris,).

Wrote technical training documentation on product issues for customer and support use.

 

Education

Masters of Business Administration (M.B.A.), May 2015

Texas State University, San Marcos, TX

PMI

St. Edwards University, PMP education, Austin, TX

(PMP certification expected 2016)

Bachelor of Arts, Speech-Communication, May 1998

St. Olaf College, Northfield, MN

Certifications

VMware Certified Associate – Data Center Virtualization (VCA-DCV)