From: route@monster.com
Sent: Saturday, May 07, 2016 5:07 AM
To: hg@apeironinc.com
Subject: Please review this candidate for: Cloud
This resume has been forwarded to
you at the request of Monster User xapeix03
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Hossein Bazargani (ITIL v3) Aliso
Viejo, CA 92656 Cell:
310-259-1124, E-Mail: hossein_bazargani@yahoo.com IT
Infrastructure Manager Accomplished
IT Infrastructure Manager with over 17 years of cumulative experience
in developing strong cross-group collaboration, technical aspects and project
management initiatives. Experience in Leadership, Business Planning,
Project management, IT Operation Management, Solution Architect, and
Deploying Large Enterprise Software solutions, and Support with a proven
record of consistently achieving and exceeding objectives. Proven ability in
creation of Quality, Operation, help desk and other IT departments from
scratch. Experience in project management initiatives and acting as a primary
client interface throughout the project life cycle. Plan, organize, assign,
manage and monitor the execution of multiple concurrent projects assigned to
teams. Established new set-ups, streamlined operations and created a team
work environment to enhance productivity within the workforce. Innovative
solutions-based with significant expertise in troubleshooting and resolving
problems and production environments. Strong analytical & interpersonal
skills coupled with the ability to structure complex problems and manage
multiple business priorities.
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Professional Experience |
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NBS medical Management,
Encino, California |
Sep 2015 – Present |
MBS Medical Management is a startup company providing medical services
such as billing, audit, claims processing, and account management to
hospitals and other healthcare organizations
Solution
Architect/Project Manager
Brought
in to build IT infrastructure capable of supporting multiple businesses and
be HIPAA compliant.
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Major Contributions |
ö
Implemented HIPAA compliant on PC’s and servers
using Kaspersky and removed all the XP PC’s
ö
Improving
Network and system security (in progress)
ö
Upgrading
servers & operating system and installing applications (in progress)
ö
Upgraded
Routers, switches with VLANs to handle gigabit traffic and improve security
ö
Installed
new wireless access point with encrypted security
ö
Implemented policies
and procedures to safeguard the facility and the equipment therein from
unauthorized physical access
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Pakedge Device &
Software, Huntington Beach, California |
Aug 2014 – Aug 2015 |
Pakedge Device & Software is high end home network solution and
monitoring hardware/software provider. Due to high demand, Pakedge Device
& Software started to develop its own software for Access Points and
routers.
Quality
Assurance Manager
Created
Quality Assurance department from scratch. Selected bug
tracking (Redmine) and test case/plan software (TestLink). Hired, trained and
mentored QA staff local and off shore. Developed bug submission cycle
process, software release process, support escalation process and have
established SLA for customer support problems.
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Major Contributions |
ö
Managed the test and release of 5 different
new products (two Access Point 802.11AC, two routers, and Cloud
Application) from Alpha testing to production testing in one year without any
major defects
ö
Collaborated
with Sales, Product Marketing and Software Development to finalize the
Product Requirement Document (PRD) and have established a process for all
departments to follow PRD
ö
Managed
the bugs, and feature request reported by customers, setup escalation process
based on collaboration with Sales, Product Marketing and Software
Development.
ö
Set
objectives and priorities and ensured the effective allocation and use of
department resources
ö
Managed
and coordinated the software release process:
working closely together with software development, sales, support, customer
service, product managers and operations, software release process was
created to improve software release process and avoid mistakes.
ö
Created OEM software release process that enabled sales to
tailor software to each customer, resulted in $1 million increased sales
ö
Applied MTBF (mean time between failures) to all products,
and update RMA process to isolate defective products
ö
Performed RMA analysis using Tableau analytic
software resulted in $200,000 credit from Contract manufactures due to DOA or
defective products
Consulted management team on setting up various stages
(test, development, staging and production) and testing to be done at each
stage prior to deploy cloud base products
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Broadcom/Qlogic,
California |
Apr 2010 – Aug 2014 |
Broadcom
Corporation has 14000+ employees & makes chips for TV’s, iPhones,
computers, networks, setup boxes, computer routers, switches and high speed
network cards.
Quality
Assurance Analyst/ Project Manager Contractor
Responsible
for initiating and managing multiple testing projects using pre-released high
speed network cards against pre-production OEM blades / servers running
pre-release beta operating systems in virtualized environment. Involved in
test Broadcom 1/10/20/40 gigabit network card in virtualized environment
“VMWARE” for OEM customers like Dell, HP and IBM.
ö
Managed,
lead Engineers and hands-on in testing of 1/10/20/40 gigabyte network cards
on a pre-production Dell / HP blades / servers resulted in large orders from
OEM’s.
ö
Created
a collaborated team that shared their experience with to streamline and
automate test cases
ö
Worked
on a daily basis with software engineering and vendors
(VMware) to understand issues and address them prior to release of new
hardware (HP, Dell, IBM) with new pre-release VMWARE software.
ö
Effectively
deployed large ESX virtualized solution of Linux and Windows virtual machine
prior to software release to venders to test heavy stress under large complex
environment that resulted in vendor satisfaction, higher sales and new order
on future products with minimum quality issue with venders.
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Levi, Ray & Shoup,
Inc., Irvine, California |
Mar 2008 – Aug 2009 |
Levi, Ray & Shoup, Inc (LRS) is an Enterprise Output Management
solution provider that manages any outputs, and reports on any printers and
devices. Customers are government entities, hospitals and universities that
have to be HIPPA compliance.
Solution/Sales
Engineer
Worked
as a Solution/System Engineer for Enterprise Output Management.
Involved in providing solutions to hospitals and other healthcare
organization to manage, secure and direct their forms, test results and
charts. Track record of consistently meeting and exceeding customer
expectations and company goals. Core competencies include customer relations,
employee supervision, training, operations and sales promotions.
ö
Strategized
and led sales team to create demand for Output Management Solution / Storage
which resulted in $12M sales.
ö
Created
saleable proof of concept to the new potential healthcare customers that
resulted in $7M sales.
ö
Managed
and coordinated the calculation process; working closely
together with system design engineers, layout engineers, buyers and the
planning and engineering departments, ensuring everyone plays his part to
produce a solid and competitive proposal.
ö
Managed competitive proposals and was responsible for
optimal pricing of complex Automated Material Handling Systems.
ö Performed market
& competitor analysis and interacted with the principles and partners.
ö Directed Pre-Sales
that involved providing technical design assistance for customers /
consultants to support design and tender clarification and also after-sales
support services.
ö Provided training
and produced support material for other members of the sales team helping in
the design of custom-made products.
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Independent Contracts
(Solution Architect / Project Manager) |
Apr 2004 – Mar 2008 |
Solution
Architect / Project Manager
Contractor
on assignment to Arbonne International, built the operation department (ITIL
based) & brought in and setup all the reporting, operational monitoring
and escalation process from various department to be managed under new
Operation department (Sox compliance).
ö Through Interview
process, identified infrastructure, data flows from order entry to shipment,
what needs to be monitored at each steps and how to monitor each
function/data flow.
ö Created &
compiled operation, used monitoring and escalation process as training manual
for hiring.
ö Hired, mentored,
managed and trained team of 8 staff on 24 X 7 monitoring locally along with
managing 8 off shore formed new operation & monitoring department.
ö Developed
escalation process and escalation SLA resulted in internet sales increase by
4% each month.
ö Successfully
deployed monitoring process for Oracle Production support, SQL servers &
Sybase Warehouse System to ensure system availability from order entry web
system, transaction authentication systems to Warehouse Control System
management.
ö Formulated Root
Case Analysis (RCA) of outages which resulted in reduction of outages by 50%.
ö Setting up
Monitoring & Operation department within IT resulted in $300,000/year
cost reduction and move the company closer to be SOX compliant
Solution
Architect / Project Manager
Responsible
for designing and building an IT infrastructure capable of handling and
sustaining rapid system / people growth. Upgraded Windows servers, expanded
VoIP phone switches, installed NAS servers, switches. Implemented a more
secure Firewall, MS Exchange and setup a robust backup system.
ö Managed
Shortel VoIP phone systems and doubled number of phones and switches
ö Budgeted,
purchased, managed deployment and configuration of Fortinet firewall and ACL
rules
ö Successfully saved
over $120,000 by buying used equipment (Network racks, VoIP phones, routers).
ö Upgraded backbone
network to gigabit with 4 subnets to improve network availability,
performance and stability.
ö Implemented an SNMP
monitoring system resulted in increase application availability by 45%.
ö Setup co-location
site and moved production servers to co-location site resulting in reduction
of outage by 30%.
ö Hired, trained and
managed team of 4 for desktop support server / VoIP and network maintenance.
ö Effectively applied
VMware to consolidate 50 production customer servers resulted in reduction of
space & electricity bill by $200/month
ö Deployed VMWARE ESX
to over 12 servers each hosting 10 Windows server
ö Purchased, sized
and setup 8 computer racks with Uninterrupted Power supply (UPS)
resulted in reduction of outage by %50
ö Purchased, configured
and performed migration of servers from Windows 2000 to Windows 2003 with
Raid5 and multiple DNS/DHCP servers for redundancy
ö Purchased, setup
NAS servers with JBOD expansion
Project
Manager – Server Consolidation
Company closed 3 offices and moved all IT equipment into one
location.
ö Setup Internet
connectivity, Fortinet firewall, Asterisk VoIP phone system resulted in 60%
saving in cost of maintenance of old legacy phone systems and T1 lines
and expensive contracts
ö Efficiently
performed server consolidation of 8 racks of servers to 2 racks resulted in
reduction of electrical bill by half.
ö Successfully
archived old data resulted in reduction of servers by 60%.
ö Effectively
upgraded servers to windows2003 servers & reconfigured backup systems to
bring systems up-to-date.
IT
Manager Contractor
ö Managed Asterisk VoIP
phone systems, NAS servers, FTP Server, Web/application Server and
implemented QuickBooks for the company.
ö Setup Fortinet
firewall solution for the entire company
ö Planned and managed
company IT move from San Diego to Oceanside
ö Designed and
implemented the quality lab with configuration, electrical and
air-conditioning specification.
ö Setup multiple
Network Attached Storage (NAS), setup replications for both local &
co-locations.
ö Moved the entire
computer room to a co-location cage upon company sale and saved over $60000.
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bmc Software (Solution Architect / Software
consultant) |
Apr 2000 – Mar 2004 |
ö Managed and
performed Application/Server sizing project for Farmers Insurance (50 Windows
webservers/Unix Oracle server) using BMC tools resulted in $22 million
multi-year contract.
ö Managed , trained
staff & deployed BMC’s Enterprise Monitoring solution for Wellpoint
Healthcare over 300 IBM AIX servers
ö Managed the server
migration project at WellPoint Healthcare to migrate Servers from West cost
to East cost
ö Managed deployment
of BMC’s application monitoring products at Sutter Health
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NetVantage/CABLETRON (Solution
Architect/Network engineer/Sales Engineer) |
Apr 1996 – Apr 2000 |
ö Manage OEM
customization, manage testing of switches by vendors such as HP, Compaq,
Cabletron systems resulted in $30 million annual OEM sales
ö Created and
delivered customized network solutions training for customers with VLAN’s,
and port trunk.
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Great Pacific Insurance (Informix DBA/Sr.
Unix Admin/Manager) |
Apr 1991 – Mar 1996 |
ö Designed,
implemented and tested Disaster Recovery for entire company under planned
budget of $1 million
ö Managed application
migrations from legacy systems like IBM Series-1 to Linux and IBM
System/38 environment to AS/400-iSeries and to the Linux systems
ö Managed multiple
staff of Jr. Unix Admins, Jr. Informix DBA and Novel Admins
ö Setup Monitoring
plans for all systems
ö Designed,
normalized & created various SQL databases to be used in policy tracking
applications
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Education & Credentials |
Bachelor
of Science – Biochemistry
San
Francisco State University
ITIL
v3 Foundation Certification
PMP
Certification (Pursuing)
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Affiliations |
Member of Project Management Institute
(PMI)
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Technical Skills |
Hardware: HP
7000 Chassis W/Blades BL660c G8, BL460c, Dell PowerEdge M1000e/M620 and
various Dell/HP server, HP ProLiant DL380 G8, DL560 G8, ML350P
Software: VMWARE
ESX 5.1, ESX 5.5, vCenter, vSphere, Linux (Redhat 5.9, Redhat 6.4, SLES 10,
SLES 11), Windows 2003, Windows 2008, Windows 2012
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Languages: |
Languages |
Proficiency Level |
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Farsi |
Fluent |
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