PROFESSIONAL SUMMARY

·               Certified Salesforce.com Sales Cloud Consultant and Administrator earned through self-study and real world experiences along with being a pro-bono consultant 3 to 5 hours a week for non-profit organization.

·               Project Manager of 10+ End to End Implementations & Enhancements under Change Management Projects between NetSuite, Salesforce.com, and other CRM Systems.

·              Experienced in Sales & Marketing and Service Cloud Business Strategies along with creating Service Level Agreements for customer and technical support groups; utilized Data Models from Multiple Cloud Computing Solutions.

·              Performs business analysis, problem solving and systems configuration and data mapping for 3^rd Party Integrators such as Boomi, Informatica, and Cast Iron through their Web Application Programming Interface (API).

·              Creator of Solid Cross-Functional Relationships for Enabling Success in project delivery through proven project management methodologies; demonstrated business acumen and vendor management with experiences that included managing several cross functional projects with global impact.

·              Collaborator and provider of 60 to 80% of final solution for process re-engineering projects and implementations with internal and off-shore clients and teams.

·              Influences C-Level Executives by leading team efforts and deploying exceptional written and verbal communications that enhanced project work-flow, timing and completion.

·               Increased User Adoption by facilitating group and individual training sessions that was recognized by senior management.

SKILLS

·               Code Languages- HTML, JAVA, AJAX, AND ACTIVE SERVER PAGES (ASP), APEX

o            Internet Protocols: TCP/IP, HTTPS, FTP, DNS, AND 802.X 

·               Operation Systems: Win OS &  Mac OS;

·               CRMs And ERPs And Tools :BMC Remedy; Clarify; Peoplesoft; Oracle 11i; SST Homegrown System( E-Flash); Netsuite; Salesforce.Com Or Force.Com And AppExchange; Apex Data Loader; CRMFusion DemandTools

·               Project Management Methodologies & Tools -Traditional Waterfall  & Agile; Microsoft Project & Visio, Rational, Smartsheet, Rally, Jira, Basecamp, and Google Apps (Docs & Sheets)

Work Experience:

Hewlett Packard  –                 Salesforce Integration Consultant , Palo Alto, CA                        2015-present

Consults on Ground Up Service Cloud Implementation(2 Phases) wearing a hat of a Business Analyst and Salesforce Administrator working with Executive Management Teams and Support Teams Business Units migrating from Legacy Support System to Salesforce for HP Software.

·               Work closely with System Integrator (SI) Team under a Scrum Methodology to review System Requirements, Solutions, and Deployment Strategies.

·               Analyzes and Gather Source Data to determine Data Model for Standard Object and Custom Objects.

·               Facilitates Meetings involving Engineers who are SMEs on enhancements/changes for business processes.

·               Participates and contributes in Sprint Reviews of Bugs and Enhancements.

·               Collaborates with SI Developers to architect system infrastructure for Lightning Components in Communities utilizing Napili Template for External Interfacing Customer Portal for HP Software Customers.

·               Maintains Entitlements, Service Contracts, and Service Contract Line Items during Dataloader.io.

·               Documented Training Documents for utilizing new HP Software Customer Portal for Marketing Optimization Software Customers.

Thermo Fisher Scientific – Sr. Salesforce Administrator/Business Analyst,  Sunnyvale, CA     2015 - 2015

Worked closely with Business Users/Customers to understand business needs, and worked with developers and team to define scalable around Analytical Instruments Group (AIG) Salesforce Instance, by conducting system analysis and through Schema Builder, and various SFDC Tools (DemandTools, Excel, IDE, and Workbench, along with SFDC Reports), and system testing for Chromatography Spectra Division & Chemical Analysis Division.

·               Point of Contact of Portable Analytical Instruments where I supported tickets that related to this Business Unit that utilize the AIG Service Solution in Salesforce.

·               Project Managed standardizations among profiles and objects permission along with permission sets and sharing to align with, Instance Key Functionalities, such as Configure Price Quote (Big Machines), Sales Cloud, Service, and Forecasting.

·               Troubleshooted and create reports and dashboards for Customer Assets associated with Service Contracts, along with Entitlements.

·               Facilitated and Lead Solution Review Sessions with Management and Technical Architect.

·               Participated in Release Meetings, for weekly deployment, once approved by Technical Architect, after technical and business review.

·               Created and maintains Solution Document for Price Books and Product based on legacy design and architecture for Business Group.

·               Created System Instructional Guides around specific custom solutions for newer admins to utilize or someone new to Salesforce.

SunPower Inc. – Sr. CRM Systems Analyst/Principal Consultant ,  San Jose, CA             2014 – 2015

Works closely with Business Stakeholders to understand business needs, and leads Technical Development teams by Project Managing work & resources (developers) against functional and technical requirements for a Global Salesforce Partner Portal Facing for Dealers and Partners of SunPower.

·               Project Manages (Utilizing Waterfall & Agile) release cycles of new enhancements (increasing user experience) or system bugs with onshore and off-shore Development Teams.

·               Documents Business Requirements (User Stories), Solution/Functional Document along with Test Scripts with regression scenarios to increase efficient delivery of features and enhancements, and ensures there are no gaps between functional requirements and technical development.

·               Contributes to continuous improvements on how releases are managed between the different environments by capturing lessons learned after deployment of each project to increase coordination between the different involved layers (Support/Developers/Management/Architects).

·               Supports releases post go-live until system stabilization.

·               Ensures that data mapping are well defined for system integrations between other systems such as Oracle (ERP) and 3^rd Party Systems utilized for Global Pricing Proposals.

·               Provides upper management analysis of system performance and data that needs to be reviewed for project tasks to ensure overall data quality being loaded into system.

 Google Inc. - Salesforce Administrator/Senior Consultant , Mountain View, CA           2013 – 2013 (Contract)

Worked closely with Solution Architect to orchestrate a scalable solution design for Business Users Needs on Cross-Functional Teams under Google Adwords External Telesales Organization on a Salesforce Instance that generates 10 Billion Dollars of Revenue.

·               Contributed to the planning and execution of designing Salesforce Solution for a new product that the External Telesales Team would use.

·               Managed change requests by filtering out wants vs. needs based on business resources available and business priorities for Enterprise Org that consists of 1500+ Users.

·               Configured New Product Instance to meet business needs with fields, validation rules, workflows, along with dashboards and reports.

·               Analyzed and completes data manipulation through Data Loader and Workbench Tools for importing/updating/deleting records in multiple Salesforce.com Instances.

·               Proposed/Presented Data Models based on business understanding provide a scalable solution around custom objects.

Force by Design – Cloud Application Consultant (Project Manager), San Francisco, CA, 2012-2013

Utilized a Hybrid Waterfall Agile Approach to lead Implementation Delivery Teams on clients’ Salesforce.com Products/Services Purchased for Sales Cloud, Service Cloud, Portals, and Custom Development on the Force.com Platform.

·               Improver of project execution by facilitating more frequent collaborative internal meetings that united resources to meet tightened goals for budget, schedule, and quality of project plan.

·               Provider of best practices to clients for handling data in Salesforce.com for Data.com and AppExchange apps to remove duplicate data and clean data for sales methodologies.

·               Institutor of newly updated project management methodologies by creating an internal team of stakeholders from architects, business analyst and developers that helped to manage Force by Design Client Project Portfolio.

·               Created a project practice for client meetings that increased efficiency in time and materials, or fixed contracts by eliminating roadblocks by facilitating meetings with immediate meeting minute’s follow-ups and status reports identifying action items along with next steps.

·               Documented Lessons Learned for Organization Artifacts to continue to improve Project Management for firm.

·               Involved in team planning, delivery, team management, recommended quality testing procedures, documentation for entire life cycle for this project.

·               Accomplished Certified Salesforce.com Sales Cloud Certification.

·               Worked with clients in the following industries: Medical Device, Travel & Tourist, Windows Upholstery Apparel

Atlona Inc. – IT Systems Analyst/SFDC Admin & NetSuite Admin, Sunnyvale, CA,    2011 – 2012                                       

Advocator for Business Users on Cross-Functional Teams after hearing their stories on Systems and Applications while closely supporting Sales & Marketing on CRM;ERP; Marketing Lead generation Tool (Ex. Salesforce.com, NetSuite, and Pardot), and Project Manages a Shared Implementation with NetSuite professional services team.

·               Ensured alignment of Sales & Marketing is in place before defining and creating Leads and Opportunities management processes to assist in increasing user adoption of Salesforce.com Sales Cloud.

·               Defined processes for business requirements and implements them into Salesforce.com through configuration of custom fields, approval processes, workflows, validation rules, and train users of changes.

·               Project Manages NetSuite ERP Implementation by driving business mapping sessions with Key Business Process Owners. 

·               Configures NetSuite to sync with Company Business Requirements through workflows and custom fields.

·               Implemented Best Practices for Salesforce.com CRM System and NetSuite ERP System.

Skire Inc.(Acquired by Oracle) –Client Service Analyst/Salesforce.com Administrator, Menlo Park, CA,                               2010 – 2011                                       

Acted as a liaison and supported PPM SaaS Hosted Application Solutions utilized for Managing Capital Projects, Facilities, and Real Estate between Clients and Our Internal Teams; administers, maintains, and manages projects from Key Business Decision Makers on our Salesforce.com CRM under Skire Application Support Team in the Service Cloud.

·               Performed and documented analysis of system behaviors for business processes based on client’s operation solution, manage issues and bugs based off scrum teams (Product Management & Engineering) priorities align with client’s business needs.

·               Created reports/dashboards to monitor system performance and support case trends for reporting periods to assist in planning of resources and to alert management of operational sensitivity.

·               Implemented Best Practices for maintaining dashboards and reports in Salesforce.com for Top Management to prevent skewed data upon reviews.

HP Software -SaaS Operations Support Representative, Cupertino, CA,    2009 – 2010                                       

Created and worked Support Case as SME through phone & email Requests in CRM for HP Software Services SaaS Solutions: Application Lifecycle Management (ALM); Business Service Management (BSM); Project and Portfolio Management (PPM); IT Service Manager.

·               Conducted requirements gathering session with team leads, and subject matter experts to determine scope of New Hire Documentation created for new hires to reference after training on Software Operations Center Processes.

·               Assigned tickets to appropriate groups within the HP SaaS Organization/Business Technology Optimization division under Enterprise Business Group to make scripts changes for customers’ business processes.

·               Monitored alerts and escalated problems to SaaS Delivery Applications, SaaS Infrastructure; Operations, and Technical Account Managers Teams.

Silicon Storage Technology, Inc. (SST)–Business Systems Analyst/Project Manager, Sunnyvale, CA, 2007 – 2009    

Acted as a liaison and facilitated cross-functional meetings between Stakeholders and Information Technology Department to define requirements for business processing mapping implementation in CRM & Sales Tool system during Joint Application Development (JAD) Meetings, and supported Sales Teams.

·              Collaborated with Global IT Team to improve 60% of current systems and processes such as quote approvals, samples, and demand & reference forecasting for system configuration and functionality.

·              Completed Strategic Pricing Initiative Project for Business Units to streamline requests for quotes and focus on new products being pushed to market at SST.

·              Created Sales Territory On Demand Reports for Country Managers in Cognos Tool.

·              Created and updated/maintained Business Requirements Documents; Functional Documents; Training Documents.

·              Contributed in business system process design for Sales Compensation Incentives through User Surveys.

·              Conducted Global Training Presentations and Meetings for Sales Managers, Sales Channels via Web Meetings. 

·              Provided Project Weekly Status Reports to TOP Management and all Stakeholders as Project Manager.

Santa Clara Department of Correction – Project Manager (Internship), San Jose, CA,  2006 -2006

Managed a team of 6 custom application web form project for Security Clearance Systems for vendors.

·              Reduced a significant amount of foot traffic into office location.

Automatic Data Processing, PC Process Specialist ,  Santa Clara, CA,                              2004 – 2007

Assisted/educated clients on software processes/installations for Oracle & SQL databases.  

·               Troubleshoot and administered web-based products (Web-Base Portals and Applications) and ASP application.

Education/Training

·              B.S. Degree, Business Administration/Management Information Systems, San Jose State University

o  Cisco Case Study Marketing Project -Team Received Top 5 Honors on Analysis/Presentation

§   Presented on why Cisco should do Business to Consumer vs. Business to Business

·              Project Management Methodology Training – SST Professional Development Program

·              Attended Courses for PMP Exam with CPrime in Foster City

·              Attended Training for Agile Scrum with Conscires Agile Practices (8PDUs)

Activities/Interests

·              Speaking Engagements for Underclassmen at San Jose State University in Business Administration/MIS Program

·              Sports & Fitness; Traveling ;Social Networking/Professional Networking; Business/Consumer Technologies

o   Business Interests: Cloud Computing, SaaS, PaaS, and Collaboration Tools