Kanal Bhow

6529 Church Street, Hanover Park, IL 60133

                  Email: kanalbhow@gmail.com Cell: (978) 204 8717

 

Experience Summary

·   Over 9 years of experience in the field of Software Quality Assurance & Testing comprising manual and automated testing

·   Diversified experience in Financial, Insurance, Technology, Healthcare industry and Mobile Communication

·               Proven expertise over various types of testing like System Testing, Black Box testing methodologies and

Functionality Testing, Integration Testing, Regression testing, UAT, Functional Testing, Performance

       Testing, Load/Stress testing, Volume testing, Configuration Testing and Database testing for Client/Server and   

       Web based applications

·               Experienced in developing Test Design, Test Plans, Test Scripts and Test Cases from business, technical and

Functional requirements

·               Proficient in using automated testing tools like QTP, Test Director/Quality Center and Win Runner

·               Experience in setup and maintaining the test environment and all the test deliverables

·   Extensively used Mercury Interactive Tools for automation and test management

·   Successful Implementation of Software Releases, Test Plans, Designing, Developing the Test Procedures and Test Cases for different projects

·   Proven ability to work with weak and fast paced requirements on Client-Server and Web based applications

·   Well-versed with planning, organizing and maintaining the entire testing process

·   Proficient in using the test management tool for creating test plan, test cases, test scripts and for generating graphs and reports to effectively measure the quality of the product

·                                       Report, document and track all the defects using Rational Clear Quest and Quality Center/Test Director

·   Writing, maintaining and updating Test Documentation’s for various stages of testing for reference and Auditing purposes

·   Experience in estimation of test effort and coordinate test schedule with overall project schedule

·               Ability to work independently in both independent and team environments

·   Expert at problem solving, analytical investigation, good problem isolation and resolution skills

 

Technical Skills

Testing Tools: WinRunner, Quick Test Pro, Load Runner

Defect Tracking Tools: Rational Clear Quest, Test Director, BugZilla

             Version Control System: Rational Clear Case, WebSVN, Visual Source Safe

Programming Languages: C, C++, Java

Scripting Languages: HTML, DHTML, XML, TSL, ASP, VB Script, Java Script, UML

             Database:  Oracle, SQL Server, MS Access, My SQL, Dominos

Platforms: Windows 9X, Windows 2000/NT/XP, Linux, UNIX

Graphic Tools: MS FrontPage, MS Visio, Macromedia Flash 50, Adobe Photoshop, Macromedia Dream weaver

 

Professional Experience

 

Lead Software Quality Assurance Analyst                           April 2014 – Current

Zurich American Insurance Company, Schaumburg, IL

 

Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. With more than 55,000 employees, it provides a wide range of general insurance and life insurance products and services. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, including multinational corporations, in more than 170 countries. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872.

 

Responsibilities:

·   Understand the insurance business area and system requirements

·   Developed an understanding of the cloud application which is being tested and the applications with which it interfaces in order to be able to perform integrated systems testing for the application

·   Lead and report statuses on Quality Assurance efforts for all projects

·   Lead and mentor QA team members, as well as manage outside contract testers

·   Lead regularly scheduled defect calls for supported application(s) in order to drive resolution of defects

·   Coordinated project testing activities from initiation to completion to PM on daily basis

·   Participated in requirements and design sessions, test planning, test execution and validation and defect management

·   Designed and executed test plans and scripts for unit, integration, regression and UAT testing processes

·   Lead testing and root cause analysis tasks according to organization's quality process

·   Review and provide feedback on Test Plan, Test Cases and Test Scenarios which are developed from Testers

·   Capable of working in a fast paced environment where priorities can change quickly with little notice within a multi-faceted environment

·   Multi-tasking across several projects while maintaining expected Quality level

·   Reviewed Created and mapped high level test scenarios to requirements

·   Provided testing status to PMs and others as required

·   Identified and driven resolution of testing issues, risks and problems that impact the successful progression of a project

·   Lead defect management for all testing efforts, which includes entering defects into appropriate defect management tool, working with development or requirements team to obtain fixes, re-testing defect fixes, updating defect status and closing defects when appropriate from testers

·   Lead regularly scheduled defect calls for supported application(s) in order to drive resolution of defects

·   Maintained testing guides and/or other documentation for testing supported application(s)

·   Managed regression test suite for supported application(s)

·   Provided status and metrics for assigned testing projects on a regular basis

·   Worked successfully in a deadline-driven, fast-paced environment and effectively multi-task multiple priorities in a team-oriented environment

·   Involved in the interview and training process for Floor Tester candidates

 

Environment: Mercury Quality Center 11.0, UNIX, SOAP UI 4.6.1, JIRA, PEGA,CVS, Java, HTML, ITE, Windows NT

 

 

Lead Software Quality Assurance Analyst/Sr. QA                           Jan 2012 – December 2013

Apollo Group, Warrenville, IL

 

Apollo Group, Inc. was founded in 1973 in response to a gradual shift in higher education demographics from a student population dominated by youth to one in which approximately half the students are adults and over 80 percent of whom work full-time. Today, Apollo Group, Inc., through its subsidiaries, University of Phoenix, Apollo Global, Carnegie Learning, College for Financial Planning, and Institute for Professional Development, has established itself as a leading provider of higher education programs for working adults by focusing on servicing the needs of the working adult.

 

Responsibilities:

·   Developed an understanding of the Web Presence application which is being tested and the applications with which it interfaces in order to be able to perform integrated systems testing for the application

·   Performed writing and executing test cases for web services using SOAP UI tool

·   Lead and mentor QA team members, as well as manage outside contract testers

·   Coordinated project testing activities from initiation to completion to PM on daily basis

·   Worked on student information systems to perform end to end testing

·   Participated in requirements and design sessions, test planning, test execution and validation and defect management

·   De composes requirements which were in user stories foam into test cases

·   Designed and executed test plans and scripts for unit, integration, regression and UAT testing processes

·   Lead testing and root cause analysis tasks according to organization's quality process

·   Participated in requirements and design meetings for a project in order to create high level test scenarios (HLS) for assigned project(s)

·   Multi-tasking across several projects while maintaining expected Quality level

·   Involved Gathering and Analyzing the user/business requirements, functional specs to create the Test Plans and Test Cases for System Testing

·   Created and mapped high level test scenarios to requirements

·   Provided testing status to PMs and others as required

·   Identified and driven resolution of testing issues, risks and problems that impact the successful progression of a project

·   Performed defect management for all testing efforts, which includes entering defects into appropriate defect management tool, working with development or requirements team to obtain fixes, re-testing defect fixes, updating defect status and closing defects when appropriate

·   Lead regularly scheduled defect calls for supported application(s) in order to drive resolution of defects

·   Maintained testing guides and/or other documentation for testing supported application(s)

·   Managed regression test suite for supported application(s)

·   Provided test support during release weekends and after business hours according to on-call schedule and/or needs of the business

·   Provided status and metrics for assigned testing projects on a regular basis

·   Worked successfully in a deadline-driven, fast-paced environment and effectively multi-task multiple priorities in a team-oriented environment

·   Involved in the interview and training process for Floor Tester candidates

 

Environment: Mercury Quality Center 11.0, UNIX, SOAP UI 4.6.1, JIRA, CVS, Java, HTML, ITE, Windows NT

 

 

Test Architect                                                                                          May 2011 – Dec 2011

AT&T, Hoffman Estates, IL

 

Common Services Testing Solutions (CSTS) organization of AT&T is responsible for developing an understanding of Common Services applications and the systems with which they interface in order to be able to perform integrated systems testing for these applications. The mission of the CSTS organization is to ensure that Common Services delivers high-quality code to its clients. Designing and executing comprehensive system tests to verify the functionality of the code and to identify defects. Identifying defects early in the Software Development Life Cycle (SDLC) prevents system failures that negatively impact AT&T's ability to provide service to its customers.

 

Responsibilities:

·   Developed an understanding of the Common Services application which is being tested and the applications with which it interfaces in order to be able to perform integrated systems testing for the application

·   Represents CTS group as the assigned testing representative for different projects

·   Coordinated project testing activities from initiation to completion

·   Performed integrated system testing for simple or average complexity projects

·   Participated in requirements and design sessions, test planning, test execution and validation and defect management

·   Create IT UP Test Package for assigned project(s).  Lead IT UP review of test package with project team, including creating/updating review records

·   Submit test data requests

·   Participated in requirements and design meetings for a project in order to create high level test scenarios (HLS) for assigned project(s)

·   Served as the Subject Matter Expert(SME) for an application

·   Involved in Gathering and Analyzing the user/business requirements, functional specs and use case documents to create the Test Plans and Test Cases for System Testing

·   Generated Requirements Traceability Matrix from Requisite Pro

·   Created and mapped high level test scenarios to requirements

·   Provided testing status to PMs and others as required

·   Identified and driven resolution of testing issues, risks and problems that impact the successful progression of a project

·   Identified downstream applications needed for testing the application, its connectivity information (URLs) and contact information and provide to CSTS environment contacts

·   Performed defect management for all testing efforts, which includes entering defects into appropriate defect management tool, working with development or requirements team to obtain fixes, re-testing defect fixes, updating defect status and closing defects when appropriate

·   Performed due diligence for all production defects for supported application(s)

·   Lead regularly scheduled defect calls for supported application(s) in order to drive resolution of defects

·   Maintained testing guides and/or other documentation for testing supported application(s)

·   Managed regression test suite for supported application(s)

·   Provided test support during release weekends and after business hours according to on-call schedule an/or needs of the business

·   Provided input to Change Request estimates based on knowledge of project and impacted application(s)

·   Performed validation of services on production and/or sandbox environments

·   Provided status and metrics for assigned testing projects on a regular basis

·   Identified lessons learned and opportunities for continuous improvements

 

Environment: Mercury Quality Center 10.0, UNIX, PRISM, CVS, Java, HTML, ITE, Windows NT

 

QA Analyst                                             November 2007 – April 2011

CCH Wolters Kluwer, Chicago, IL

Worked as QA Analyst for testing Small Firm Services Applications and web based applications for the purpose of uncovering and reporting defects that will aid in developing an objective assessment of product quality and release readiness. Responsibilities includes developing test plans, writing & running test cases, troubleshooting & reporting regressing test defects, etc. Also, analyze and review requirements, design and user documentation to design tests and validate program functionality.

 

Responsibilities:

·   Worked with Business Analysts & Project Managers to understand and analyze business requirements for testability and completeness

·   Analyzed software specifications for the purpose of test development

·   Worked on developing test cases for multiple projects

·   Manually tested new products and features in all environment of application

·   Manually executed test cases accurately and reported results

·   Created, executed and recorded the results of test cases using quality center tool

·   Participated in design meetings to ensure that proper testing methods are being followed with no gaps in the testing strategy

·   Reviewed and provided risk/quality assessments on business, functional and design requirements and specifications as well as new/legacy product functionality or integration issues

·   Created test scenarios and perform quality assurance review of test cases as needed

·   Worked on all steps of the defect life cycle

·   Reported defects with detailed, accurate and concise steps to reproduce

·   Assisted developers in researching defects, debugging or troubleshooting setup configurations

·   Verified defect fixes when returned from development in different environments

·   Reported issues having a direct and material impact on successful completion of assigned tasks to Test Lead/s or QA Manager

·   Created User Acceptance Test cases for business team

·   Worked closely with business team to perform user acceptance testing to ensure applications being tested conform to end user requirements

·   Reported UAT issues to developers and assist with resolution

·   Reviewed user and design documentation to ensure accurate descriptions of implemented functionality

·   Actively participated in project teams/meetings when needed to provide input on areas relevant to software quality assurance

·   Provided input to the continuous improvement of product testing processes

·   Implemented product testing practices in accordance with the standards and practices set forth and/or changed by the QA Manager, consistent with stated project goals and objectives

·   Interacted with customers, product management, development and QA team to effectively support all testing initiatives and to define requirements for add-ons, new tools, utilities or processes

·   Maintained test documentation on assigned projects

·   Reviewed specified applications for product completeness and accuracy prior to product release

·   Designed Timelines, requirements gathering, task co-ordination, managing releases and planning cross team coordination

 

Environment: Cyber Life, Mercury Quality Center, QTP, Oracle 9i, SQL, PL/SQL, Java, HTML, Win Runner, Test Director, Windows NT

 

 

 

 

QA Analyst                                August 2006 – October 2007

Citibank, Chicago, IL                     

Worked as the QA Analyst in testing the Online Banking Application. The application was developed in Java, JSP, HTML and Oracle. Customers can access their savings account, checking account, and credit card account through the Internet Customer has the option to transfer funds between different accounts, check their transaction details, schedule payments, pay bills, and send online requests to banks. The application was tested manually and the database was Oracle.

 

Responsibilities:

·   Interacted with the Business Analyst for detailed understanding of Business requirements while writing the Test Cases

·   Prepared Test plans, Test Cases based on business requirements

·   Created Test Scripts as per the test plan requirements

·   Developed test cases and scripts for Functionality, Security and GUI Testing

·   Executed test cases manually to verify the expected results

·   Involved in the back end testing by executing SQL statements

·   Conducted Functional testing, Regression and GUI testing on each build or version of the application

·   Performed Regression Testing as and when the bugs got fixed and checked whether application is free from bugs

·   Performed Performance Testing, Functional Testing, Load Testing and User Acceptance Testing (UAT)

·   Performed Integration Testing, GUI and Back End Testing

·   Execute Volume testing for the Web-based application to check whether the accumulated counts or any kind of logs and data files are not causing any problems in the program or affecting its performance

·   Responsible for security testing of Web-based application

·   Used test Director to track, analyze and document defects

·   Researched on issues on application defect and other issues

·   Participate in weekly meeting with the management team, development teams and walkthroughs

·   Involved in performing Black box Testing

·   Communicated extensively with the developers to close the open issues

·   Interacted extensively with the QA Manager, Team Lead, developers and the DBA

·   Conducted Data Driven Testing using parameterization in Win Runner to test the application With different sets of data

·   Recorded the Test cases using the automation tool, Win Runner, for web based application and checked the functionality of the application

 

Environment: Oracle 9i, SQL, PL/SQL, Java Servlets, Java Applets, JavaScript, HTML, Java Swing,

          Win Runner, Test Director, Visual Source Safe (VSS), UNIX, Windows NT, Java, Web server

 

QA Analyst        May 2005 – June 2006

Wells Fargo, Minneapolis, MN

Wells Fargo is a diversified financial services company providing banking, insurance, investments, and mortgage and consumer finance for more than 23 million customers. The Scope of the project was to test a Loan Processing System. The Loan Processing System helps a bank customer for applying for an account if he is a new member and sending the loan information to an approval module. If approved, the loan is accepted and loan account activity is recorded. The different modules to be tested include User authentication, loan approval and credit information, Interest accumulation, payment defaults, Missed payments and Loan merging. The other project involved testing Life Insurance and annuities application by user entering the information online to get the quotes and different types of options available. 

 

Responsibilities:

·   Responsible in creating the test plans and test cases based on requirement documents

·   Work with Business Systems Analyst to collect the updated requirements during the walkthroughs

·   Maintain device history files for all tests deliverable to assure that all processes defined in operating procedures are being followed

·   Actively involved in various phases of the testing cycle such as Functional, Regression, GUI, Backend, Integration and User Acceptance testing by doing it manually and also using automated tool QTP for life and annuities modules

·               Coordinated with the Quality & Technical Leads on Test Coverage, Test Planning and on the Quality Statement

·               Communicate testing activities with the development team and Project managers for effective reviews

·               Well-versed in performing manual testing to discover the high critical bugs

·   Performed Data-driven testing using QTP to insert multiple sets of data into the application and used QTP shared object repository for retesting the scenarios after fixing the bugs

·   Inserted Checkpoints and Synchronization points for Functional Testing, Scripted reusable scripts by using QTP call to actions and inserting copy of actions options

·   Performed parameterization of the automated test scripts in QTP to make application work for multiple sets of data

·   Responsible for managing the test management tool Quality Center/Test Director for storing test plan along with manual and automated test cases

·   Responsible for submitting, tracking, reviewing and analyzing defects in Rational Clear Quest

·   Extensively used Rational Clear Case VOB as permanent data repository to store Project Documentation

·               Efficient used SQL and PL/SQL for database/backend testing

 

Environment: Quick Test Pro (QTP) 82, Quality Center/Test Director 80, Rational Clear Quest, Rational Clear Case,

      Windows XP, VB Script, ASPNET, C#NET, MS Visual Studio 2003, MS SQL Server 2005 

 

AIG Technologies Inc., Livingston, NJ                   April 2004 – March 2005

QA Engineer

AIG is the world's leading international insurance and financial services organization. Its member companies write a wide range of general insurance and life insurance products for commercial, institutional and individual customers through a variety of distribution channels in approximately 130 countries AIG's global businesses also include financial services, retirement savings and asset management. The application was a web application, which generated the insurance quotes for life, automobiles, and homes. It was a web bases application

 

Responsibilities:

·   Involved in Gathering & Analyzing the user/business requirements, functional specs and use case documents to create the Test Plans and Test cases for System testing

·   Involved in setup and configuration of the test environment

·   Evaluating and implementing the automated test process for secure web-based application

·   Responsible for designing, documenting test cases and developing the automated test scripts

·   Performing GUI Testing, Regression testing, Stress and Performance testing for Client-Server and Web-based application

·   Efficiently use Win Runner to record the scripts and also used functions in TSL to retrieve and set Test Object Property

·   Perform Manual Testing for the command line and GUI application in Windows and Linux platforms

·   Running Virtual servers and virtual clients simultaneously on the grid for Ad Hoc and Negative Testing

·   Maintaining the Defect Tracking tool (Rational Clear Quest) and responsible for assigning bugs to the concern developers

·   Perform the functionality testing and also involved in doing UAT testing

·   Involved in walkthroughs and meetings for the evaluation of different business documents

·   Developed and executed the SQL scripts to test the data from source to target

 

Environment: Windows Professional, Linux, Win Runner, Rational Clear Quest, Rational Clear Case,                      MySQL, Postgres, XML, MYSYS, MS Dos

 

Education

·          BS in Computer Science, Gujarat University, India