SHELL PERFROMANCE AWARDS
·
GC&CH-IT Operational & Delivery Excellence -
Unsung Heroes Award – Q4 2014
Shell- ITSO- DS AIR
Program – eServe Landscape Asset Refresh - Q4 2014
·
The Global Commercial Infrastructure Team Partner of the
month Recognition Award
Shell DS–
February 2012
·
Award for Achieving Excellent Performance: Shell Brasil
Project Pink – Non-ERP Applications Workstream – May
2011
·
Award for Outstanding Contribution as PM on The Shell
Grocer Rewards Team in “Changing the Game”.
Shell – Retail 2010
PROFESSIONAL
EXPERIENCE
Shell Oil Company 2007 - Present
9/2014 – 5/2015
Shell Oil: Downstream IT Cost Performance
Improvement Programme
Sr. Project Manager – Worked with the CPI program providing project
management for the Cloud TOE Project by creating the project charter,
gathering requirements, validating viable Cloud application candidates for
both Upstream and DS businesses, and developing migration Cloud processes.
The Cloud TOE project will provide support and
assist the businesses migrate to the TOE using AWS and Azure. This includes
generation of cloud (AWS) related KPIs, improvements in cloud uptake by the
business and optimizing the existing AWS deployments via OFF/ON
monitoring. In addition, continue to optimize AWS Cloud use, improve
reporting and KPI for each business to enable cost savings
Utilized the Shell Application Migration Factory
Methodology to manage the Cloud implementation which include stages listed in
order below:
· Data and
alternative analysis for applications that met the criteria for Cloud
solutions.
· Migration
Initiation
· Application
Portfolio Discovery/Application Analysis/Soft License Renewals – Cloud Fit
Assessment, App Selection and Prioritization
· License
Agreement Management
· Stakeholder
engagement
· Migration
Design (Planning)
· Migration
– Moves Apps, Infrastructure and Data
· Integration
– Application, Infrastructure and Operational Integration
· Validation
· Operate/Optimize
Responsible for overseeing and coordination of the
application migration design and planning process:
· Conduct
workshop
· Architect
well-defined target infrastructure
· Define
migration route, planning and milestones
· Conduct
migration pilot – initial trial run
Responsible for managing the Cloud implementation
and working with vendor using the application migration execution process:
· Prepare
future state target environment
· Pre
on-premise Infrastructure readiness
· Deploy
capture apps in target environment
· Determine
data migration approach to use
5/2014-9/2014
Shell Oil: Downstream Infrastructure
End-of-Life Programme
Sr. Project Manager of Multiple Refresh Projects – Managed End-of-Life (EOL) upgrades and migration
projects for all DS businesses to Virtual DCS and AWS Cloud Services
· Hands-on
data and alternative analysis for End-of-Life hosting solutions.
· Collaboration
of PM Responsible for Shell and T-Systems for overseeing and managing all
components of an infrastructure refresh of end-of-life Windows servers and
moving applications/Oracle/SQL server databases from classic physical servers
to virtual servers and AWS Cloud computing.
· Managed the implementations of network solutions in
Datacom network architecture environments, using new and emerging technologies
such as VMI and Cloud
· Management
and assisted in License Agreement Renewals.
· Manage
Windows/SQL Server upgrades and application/database migrations, which
involve and comprise of many activities and deliverables by business
application teams, infrastructure vendor T-systems, and AT&T.
· Managed
Data Cleansing activities to ensure only those servers and databases which
need migrating are sent to be decommissioned.
· Oversee
the setup of the Disaster Recovery Sites
4/2012-05/2014
Shell Oil: Downstream Infrastructure
End-of-Life Programme
eServe Landscape Asset Refresh –
Lead Project Manager: Managing the Refresh of 40 servers for the
e-commerce eServe critical application landscape serving the DS Global
Commercial business. The eServe portfolio of applications service more than
60,000+ Shell customers and are business critical for servicing our
customers.
The Shell eServe portfolio of
applications are online business application linked to Shell’s backend ERP
systems including Global SAP (GSAP).
· Work with
SOM and DV stakeholders, AT&T and T-systems to agree on approach for
refresh
· Managed
the entire project which included the oversight the T-systems and DV project
managers.
· Assisted in managing the implementations of AT&T and
T-System network solutions in Datacom network architecture environments,
using new and emerging technologies such as VMI.
· Liaised
and oversaw AT&T X1200 security activities to implement firewall rules to
only the necessary TCP ports on the basis of requirements provided by project
team as well oversaw the Load Balancer design and implementations for UAT,
IAT and Production.
· Oversaw
our 3rd Party
Provider AT&T Managed Network Services Secure Access Firewall
implementations for dedicated web servers on Extranet and content rendering
using external perimeter general security specifications X1200.
· Liaised
and oversaw the schedule and activities for T-systems which included the
ordering of servers, HO1, and transition to support
· Deliver
refresh environment against plan and manage risks and issues
· Managed
project budget of 947k and had a budget variance of -20.32% at end of
project, which amounted to a $98k savings.
2/2011 – 3/2013
Shell Oil: Downstream Infrastructure Wintel
2000 Asset Refresh Project
Project Manager: Management of a global effort across all COBs
responsible for asset refresh of more than +1800 Windows W2k servers
deployments, and +800 applications instances.
·
Provided hands-on data analysis and discovery all
downstream Win2000 servers assets for status of all applications and
databases still in use and in production.
·
Liaison between Shell staff, contractors, and T-Systems to
supply new servers, rehost and test applications and databases, and integrate
new systems with existing infrastructure.
·
Liaison between HP for desktop upgrades and deployment for
the downstream businesses.
·
Facilitated and monitored the decommissioning of
applications, databases and physical servers.
·
Responsible for all aspects of project with direct
reporting to Shell senior management.
·
Personally responsible for interfacing with DSF, GC and
RTL classes of business for asset refresh in US, Europe, South America and
Asia.
·
Reduced software and application support costs
7/2010-2/2011
Shell Oil:– Houston, TX and Rio de Janeiro, Brazil
Project Manager – Shell Oil Products – Downstream IT
Shell – Brazil Joint Venture Project – A part of a team of project managers that enabled
Shell to implement a new biofuels Joint Venture in Brazil with $40B in assets
and $12B in revenues. The project was divided and managed
accordingly by ERP Systems and Non-ERP Business Applications and
Systems. My core focus was the creation and integration with multiple
Shell systems, an outsourced Call Center, linked to SAP to support the
Lubricants business for sales and customer service.
Duties included:
· Provided
assistance with Discovery and Benefits Analysis
· Provided
expertise of Call Center setup along with technical expertise for voice
network and assisted with scoping, defining requirements, managing schedule,
coordination, installation, UAT testing and training
· Stakeholder
engagement and management
11/2007-7/2010
Shell Downstream Business-Retail – Houston, TX
Project Manager – ( 4 Projects)
Marketing
Grocer Loyalty Alliance Project - Implementing
a capability to provide a fuel redemption center for Grocer customer to
redeem their fuel rewards earned by purchasing groceries at Stop and
Shop/Giant stores.
Objective was to make use of their
protected software which enables grocery - fuel discount redemption programs
to aggregate their rewards against a single future purchase (and in so doing
stand out as the most attractive grocery-fuel programs in the US) This
enables customers to redeem their Grocery Partner loyalty fuel rewards at
Shell. Customers with Grocery Partner loyalty cards will either swipe their
Grocery loyalty card (along with their payment card), or enter a unique
Grocery Partner ID number. The Electronic
Point of Sale (EPOS) system will communicate with Shell’s Tandem, which
communicates with Grocery Partner’s Rewards Host to determine if a discount
is available.
·
Implemented Grocer Rewards Program to 555 Shell
Wholesale Sites in the Northeast Boston, MA area as well as the Maryland
area.
Wholesale
Site Volume Capture Project – The
objective was to enable Shell to obtain accurate site sales volume
information from Shell’s Wholesaler branded outlets such that we can
determine if contractual obligations are satisfied, incentives are accurately
paid and improve product quality assurance by identifying potential for
co-mingling.
·
Project was entirely dependent on Vendor POS modifications
to POS application and provided our Vendor, VeriFone, the requirements.
·
Negotiated cost with vendor as well as, facilitated weekly
calls to monitor progress and timelines.
· Assisted
in gathering and providing the Functional Design Specifications to Middleware
for the interface required from Tandem to Database where all volume
information is stored.
Database
Consolidation Project: The
objective of the project was to consolidate 3 databases to a single Cards and
Loyalty application called GUMBO Plus running on Oracle 10g that will result
in the following: Reduce complexity resulting from the reduction of the
number of applications and interfaces currently deployed. Upgrade from
compensatory controls to be fully PCI Security Standards Council compliant,
Global SAP Enabled, alignment with the Streamline effort to reduce
applications and interfaces and to reduce cost.
Cards and Loyalty Gift Card
Conversion- Project was to develop
a new Global Prepaid Card product that operates the same on all of Shell’s
systems worldwide. Project objects were to combine system database,
retail/consumer help desk and card production into one Global processing
system handled by the same provider.
Deliverables:
· Converted
existing US Prepaid Card processor to the new vendor, First Data MS System.
· Reroute
credit card acquiring through existing direct communication lines with
FDMS/Concord
· Development,
testing & certification, production implementation and production
support.
· Produced
monthly project status reports, timelines
· Managed
vendor/client expectations
· Managed
team of 6 resources
· Conducted
weekly Steering Committee Meetings
8/2005 –10/2007
JPMorgan Chase, Houston, TX
Project Manager – Assist Vice President Officer
Managed the Migration project of the heritage JPMC
and Bank One Clients to the new the target Lockbox system, Remit One.
4/2003-8/2005
JPMorgan Chase, Houston, TX
SR
Business Analyst
Primary functions were change and incident
management. My core responsibly was managing technical problem incidents and
technical changes. Also to manage the resolution process and preventive
measures for multiple image archive environments within SLA agreements.
3/2002 – 12/2002
NextiraOne, LLC, formally Williams Communication
Solutions, Houston, TX
Contract Analyst/ Data Warehouse Administrator:
Acting
as liaison between Finance Department and IT providing communication and
administration of sales database. Also, worked on complex problems within the
Finance Dept. where analysis of situation or data required an in-depth
evaluation of various factors and also was the team lead on annual audit.
3/2001 – 9/2001
XEROX CONNECT (consultant), Houston, Texas
Project Manager: Liaison between two separate business
organizations managing an international implementation project, which
deployed a VPN solution for 78 international sites.
8/1996 – 3/2001
WILLIAMS COMMUNICATIONS SOLUTIONS, now NextiraOne
LLC, Houston, TX
Project Manager: Worked
with management teams to support definition and implementation of tactical
and strategic solutions, in addition to, presenting information and
alternatives to management teams to facilitate the decision-making and issue
resolution process.
Account Executive: Offered
customer support by providing technical expertise for voice network and
assisted with research, analysis, planning, coordination, installation and
training of Nortel Voice Solutions and ranked No.1 in 1999 in Sales &
Customer Support in team of 35.
EDUCATION /
CERTIFICATION
Project Management Professional Certification – (PMP)
Project Management Institute - 2007
Master of Business
Administration/Technology Management
University
of Phoenix, Phoenix, Arizona -2006
Bachelor of Business Administration,
Cum Laude
LeTourneau University, Houston, Texas 2000
PROFESSIONAL TRAINING
Southern Methodist University- Advanced Computer Ed. Center, Houston, TX
2001-02
Unix
Solaris 8 – System Administration. Oracle 8i Courses: Intro to SQL and
PL/SQL, Database Administration, Backup & Recovery, Network
Administration, Performance Tuning, SQL Statement Tuning
I.T. Project Management Certificate – Global Knowledge/American Research. – 1998
Capability Maturity Model Overview – Software Management Solutions – JPMorgan Chase –
11/2003
SAP
– Customer Management – NextiraOne
2001