Modeste G Ngom

3180 Heather Ridge Dr.  San Jose, CA - USA

 

Professional summary

Certified Salesforce.com professional with over 12 years of IT experience; helps large/small organizations leverage technology to transform and optimize their business.  Strong verbal/written communication skills. Great understanding of software development life cycle (SDLC) with requirements, analysis/design, development and testing, as well as AGILE methodology.  Excels at translating business requirements to understandable IT systems requirements. Skill areas include:

 

Architecting Solutions – Design: Application/Process/Integration – Configuration Deployment

Data Migration - Manage Onshore/Offshore Teams 

Technical Skills

 

    Tata Consultancy Services – Senior Consultant     2015 - 2015

Client:  Major Financial institution  Role:  SFDC Solution Architect

Project Summary: Implementation of a Next Generation CRM system based on Sales Cloud to Manage Sales pipeline and referrals for Corporate Bank, Middle Market, Equipment Finance, Investment Banking, and Mortgage Line of Businesses. 

▪Architect and Design the solutions for all line of Businesses to manage their sales processes on a common Org

▪Drive and participate in workshops (vision, requirement, and solution design) in an iterative development environment

▪Drive solutioning, translate business needs into system requirements

▪Review and approve functional specifications as changes/enhancements are presented to ensure accuracy and uphold global/enterprise standards

▪Define Force.com platform strategy, design and oversee overarching Sales Cloud solution architecture, develop technical specifications, design and prototype solutions

▪Enforce standardization, consistency and process alignment across the platform

▪Advise when to apply Apex, VisualForce, and other customization options within the Force.com platform

▪Able to effectively communicate, both verbally and in written format, technical solution alternatives and design tradeoffs

▪Able to establish self as the trusted advisers for Data, Integration, Testing, and Development Teams, as well as Client stake holders

 

Client:   JM Family Enterprises USA   Role:  SFDC Solution Architect

Project Summary:  Build new version of Salesforce.com that would house multiple business units (migration of data from legacy Onyx/Consona – three existing salesforce.com instances.

▪Created project plan, estimated work involved. Designed security/data models and reporting architecture; configured organization-wide default settings, roles, profiles for the enterprise foundation organization.

▪Reviewed apex and  Visualforce page code and applied best practices; defined, documented and setup Federated SAMI.2.0 based Single Sign-On using OID with automated provisioning. 

▪Recommended implementation of naming standards and apex coding best practices and reviewed technical designs.

▪Managed and mentored staff, consisting of 2 developers and 1 business analyst.

▪Defined data migration strategy and migrated using Dataloader.

 

Client:  Coca Cola USA   Role:  SFDC Business Analyst

Project Summary:   Perform a Fit/Gap analysis in order to assess SFDC vs. SAP functionalities that can be leveraged to implement Integrated Sales Application Management.

▪Engaged business team to analyze and understand requirements; designed high-level architecture for application; analyzed requirements to discover gaps and steps to close them.

▪Defined collaboration use cases based on high-level requirements; configures Salesforce.com demo Org to illustrate proposed solutions.

 

Client:  Windstream Communications USA   Role:  SFDC Solution Architect

Project Summary:   to implement an SFDC Sales Application, redesign security model, implement single Sign-On and automate user provisioning (Sales Application Strategy).

▪    Organized/facilitated requirement gathering sessions; reviewed/provided guidance and developed functional/technical designs.

▪Designed Data Model and security for application and authored single sign-on and user provisioning strategy; implemented Apex coding best practices and reviewed Apex/Visual force page code.

 

 

Career history

VMWARE – Senior Business Analyst / Solution Architect     2013 - 2014

Project Summary: Work on a program to implement a global sales methodology on salesforce.com platform. Involved in following projects: Leads Management, Opportunity management and optimization, Account management, Partner education program enrolment and renewal

▪Responsible for project estimation and scoping

▪Responsible for requirement gathering workshops

▪Design the integration of Salesforce.com with Digital River payment processing solution

▪Engage business team to analyze and understand requirements

▪Architect and designed complex solutions for salesforce.com based applications

▪Work closely with AppExchange application vendors to assess and select best fit applications. 

▪Act as liaison between Business and Technical team

▪Responsible for translating Business requirements into Functional requirements

▪Write Functional Requirement Documents

▪Participate in BRD review

▪Manage SFDC custom application implementation

▪Responsible for QA and UAT test plans as well as test scripts reviews

▪Manage offshore Dev and QA teams

▪Facilitate UAT

▪Configure application

 

    Capgemini – Senior Consultant     2012 - 2013

Client:  Philips USA  Role:  SFDC Business Analyst/Solution Architect

Project Summary: Replace existing case management applications based on remedy with Salesforce.cm/Service Cloud application.

▪Steps in process included analysis of user stories, defining the architecture of the solution, developing functional/technical design, developing test plan and scripts, configuring application, reviewing Apex /Visualforce codes, and integrating Salesforce.com/SAP through IBM Cast Iron.

▪Managed offshore based development team of 4 staff members.

 

Client:   JM Family Enterprises USA  Role:  SFDC Solution Architect

Project Summary:  Build new version of Salesforce.com that would house multiple business units (migration of data from legacy Onyx/Consona – three existing salesforce.com instances.

▪Created project plan, estimated work involved. Designed  security/data models and reporting architecture; configured organization-wide default settings, roles, profiles for the enterprise foundation organization.

▪Reviewed apex and  Visualforce page code and applied best practices; defined, documented and setup Federated SAMI.2.0 based Single Sign-On using OID with automated provisioning. 

▪Recommended implementation of naming standards and apex coding best practices and reviewed technical designs.

▪Managed and mentored staff, consisting of 2 developers and 1 business analyst.

▪Defined data migration strategy and migrated using Dataloader.

 

Client:  Coca Cola USA   Role:  SFDC Business Analyst

Project Summary:   Perform a Fit/Gap analysis in order to assess SFDC vs. SAP functionalities that can be leveraged to implement Integrated Sales Application Management.

▪Engaged business team to analyze and understand requirements; designed high-level architecture for application; analyzed requirements to discover gaps and steps to close them.

▪Defined collaboration use cases based on high-level requirements; configures Salesforce.com demo Org to illustrate proposed solutions.

 

Client:  Windstream Communications USA   Role:  SFDC Solution Architect

Project Summary:   to implement an SFDC Sales Application, redesign security model, implement single Sign-On and automate user provisioning (Sales Application Strategy).

▪    Organized/facilitated requirement gathering sessions; reviewed/provided guidance and developed functional/technical designs.

▪Designed Data Model and security for application and authored single sign-on and user provisioning strategy; implemented Apex coding best practices and reviewed Apex/Visual force page code.

 

Cognizent Technology Solutions – SFDC Projects Manager     2011 – 2012

Client:  Symantec   Role:  SFDC Business Analyst/ Project Manager

Project  Summary:   Implement SFDC case management solution for agents in two geographic locations.

▪Provided analysis; analyzed requirements; developed functional specification design.

▪Reviewed technical designs/test plan and managed offshore-based Development and QA teams (7 staff).

 

Client:  BARD Electrophysiology USA   Role:  SFDC Business Analyst/Project Manager

Project Summary:  Design/implement Asset/Entitlement modules (for Service Cloud Enterprise Implementation).

▪Developed project plan and organized/facilitated workshops to gather and refine requirements.

▪Designed/implemented asset and entitlement modules and configured application to meet requirements.

▪Designed integration solution between Salesforce and JD Edwards; provided guidance with best practices for integration between the two companies.

 

Client:  Autodesk USA Role:  SFDC Business Systems Analyst

Project Summary:  Implement Salesforce.com (Force.com) solution to manage territory/target sheets (TTS) used to calculate commissions for over 1,200 sales reps across 3 geographic locations (Commissions/Earn Backs).

▪Gathered data; analyzed and prioritized requirements/defined scope (2 releases).

▪Reviewed technical design and authored tests plans for 2 major releases; designed test scripts (feature/system test).

▪Validated configuration/customizations performed by offshore team and managed testing efforts between offshore/onshore for R24, including defect management, test case execution and planning/coordination of system bake testing efforts.

▪Supported business for UAT; managed tasks during major releases (System Bake & Go Live) and analyzed Apex/Visualforce defects to resolve any issues.

 

ACCENTURE – Senior Consultant     2005 – 2010

Client:  CISCO USA   Role:   SFDC Business Analyst

Project Summary:  Revamp Case Management System/Implement Monthly-Quarterly releases of Service Cloud/Salesforce.com in 2 year period.

▪Assembled requirements, analyzed, and performed gap/fit analysis.

▪Design business processes as well as configuration/customization solutions.

▪Configured SFDC, reviewed Apex classes, triggers and Visualforce pages as well as validated configuration/customization performed by offshore team.

▪Organized meetings with client to effectively gather requirements and perform data migration using DataLoader.

▪Facilitated knowledge transfer and fixed production bugs.

 

Client:  Symantec USA    Role:  Solution Architect

Project Summary:  Self Service Implementation Assessment (Salesforce.com platform- Customer/Partner Portals).

▪In addition to analyzing requirements and performing gap/fit analysis, began design of business processes for this self service solution project.

▪Proposed solution based on SF.com and industry best practices and configures SFDC Demo including customer/partner portals.

 

Client:  SFR France   Role:  SFDC Technical Lead

Project Summary:  Implement SFA no-support pre-sales/sales operation (based on SF.com platform/3^rd party system).

▪Designed inbound/outbound interfaces for SFR SF.com and CRM implementation.

▪Configured SF.com standard/common objects, workflow, validation rules and reports and reviewed technical design produced by offshore team (7 offshore staff) for interface.

▪Provided functional support/coding standard documentation to build team to facilitate high quality-maintainable code.

▪Reviewed/validated technical design performed by offshore team for data migration (6.4M accounts with 8.5M related sites records (point of sales), 4M contracts and 17K opportunities to migrate.

▪Ensured that transition from design-to-build phase went smoothly and that all details clearly understood.

 

▪Testing phase: documented defects identified and gave details/guidance to allow efficient correction/understanding of defects; tested code delivered and ensured that it complied to design documents and requirements.

 

Client:  Legrand  France   Role:  SFDC Technical Lead

Project Summary:  Implement SFA to support pre-sales/sales operations; implementation based on SF platform /3rd party system.

▪Designed inbound/outbound interfaces for Salesforce.com CRM implementation.

▪Configured salesforce.com standard/custom objects and conducted weekly meetings with client to validate design solutions.

▪Organized/conducted weekly meetings with client to validate design solutions as well transition meetings (design-build phases) with development team (India Delivery Center/IDC).

▪Performed peer reviews/validated development deliverables and supervised IDC development team during build.

▪Guided and recommended solutions to resolve interface defects and implemented data migration for client; developed migration template/designed migration solution based on Apex  Data Loader.

 

Client:   State of Georgia  USA   Role:  Software Engineer

Project Summary:   Implementation of web-based state-wide automated child welfare system, based on J2EE application.

▪Developed multi-tier web application components, utilizing JAVA/J2EE, Eclipse, ANT, Toad, OracleDB, Sun application server on GRNDS framework.

▪Built web/business tiers utilizing JSP, Servlet, JavaScript, HTML, EJR, Spring and CSS; during J&D session, provided technical expertise and built mock-up using HTML.

▪Developed functional/detail design documents and system test scripts using Rational Test Manager.

▪Managed testing process, performed code – performed code/design reviews – coordinated system test/UAT testing and provided support/guidance to client team during latter.

 

Client:  AT & T  USA   Role:  Siebel Interface Analyst

Project Summary:  Implementation of Siebel 7.8 based Order Management System; solution included integration with 3^rd-party billing and procurement applications.

▪Ownership of delivery interfaces from Siebel CRM platform to legacy systems within AT & T enterprise.

▪Managed interface issues - organized/conducted Join Interface Agreement (JIA sessions)  - performed GAP

Analyses and impact assessments.

▪Evaluated design alternatives, built consensus among stakeholders and developed keen understanding of business capabilities being deployed on project.             

 

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Education

B.S., Computer Information Systems – DeVry University, Alpharetta, GA - 2003