Mark Anthony Haynesworth

14708 Vint Hill Road

Nokesville, VA 20181

mark.haynesworth@gmailcom | 202-906-9787

SUMMARY:

A results oriented leader with extensive experience in strategic planning, program management,

and delivering day-to-day operational excellence

EDUCATION:

Master of Science – Information Systems (focus: Human Centered Cloud Computing)

University of Maryland Graduate School – 2012

Baltimore, MD

Bachelors of Science – Information Systems & Management

University of Maryland Baltimore County – 2009

Baltimore, MD

PROFESSIONAL EXPERIENCE:

Capital One Financial Corporation

Richmond, VA

Senior Program Manager

  § Reduced Capital One’s legacy support budget by $19 million annually through the

successful migration of 17,423 Windows XP PCs to Windows 7/10 OS, Avaya VoIP and

Office 2010

  § Lead program manager facilitating road mapping and planning sessions needed for global

migration of 18,000-plus cloud-based VDI desktops and tablets

  § Act as primary innovation technology liaison for the US, Canada, India, and United Kingdom

Credit Card business stakeholder’s communities

Amtrak

Washington DC

Senior Director, Enterprise Service Management

May 1997 – October 2012

December 2011- September 2012

  § Directly responsible for all day-to-day service delivery (PC, LAN\WAN and Data Centers)

and maintenance activities located at more than 400 facilities throughout 48 US states

  § As principal program director, worked closely with Executive Management and key

stakeholders to complete a technology outsourcing solicitation program saving over $53

million over 3 years

  § Implemented Saleforce.com cloud application internal change request and management

activities

  § Transitioned 35% Data Center premise servers to AWS using Jitter bit ELT cloud services

  § Prudently managed an annual budget of $24 million and led a staff of 104 employees

October 2012 – Present

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Program Director, National Police Technology

October 2007 – December 2011

  § Worked seamlessly with DOT Police, US Homeland Security and FBI POCs to define

requirements, sought funding, and successfully implemented a national police secret

network supporting 50+ Amtrak police stations nationwide

  § Worked in strong collaboration with Executive management team to identify, prioritize and

successfully remediate several security gaps needed to obtain Payment Card Interface

(PCI) certification

  § Was directly responsible for all operational technology data loss prevention activities

  § Managed an annual budget of $10 million and led a staff of 10+ internal IT employees

Senior Director, Customer Service Systems

May 2005 – October 2007

  § Directly responsible for all customer-care technology systems and services for Amtrak

  § Worked seamlessly with stakeholders to jointly design and implement the firm’s primary

customer-care CRM and ERP systems

  § Managed annual budget of $12 million and led a staff of 21 internal IT employees

Director, Call Centers & Station Technology

January 2000 – May 2005

  § Was directly responsible for all IT development, enhancement and 24/7 IT operational

maintenance activities supporting Amtrak’s three mission-critical contact centers and over

255 station throughout the US

  § Managed an annual budget of $8 million and led a staff of 15 internal IT employees

  § Developed requirements, sought funding and seamlessly deployed a technical two mission

critical Contact Center telephony switch supporting 1,500+ agents

  § Defined requirements, performed application remediation, and provided hands-on

leadership for the seamless deployment of 8,000-plus Windows XP point of sale

workstations at 255+ facilities nationwide

Desktop Architect

May 1997– January 2000

  § Was directly responsible for the stability, quality, usability, and security of 20,000-plus end

user PCs nationwide

  § Developed and maintained a standard image and software lifecycles including requirement

identification and development, QA testing, deployment, documentation and maintenance of

core OS and software packages

  § Acted as the primary leader responsible for desktop patch and security lifecycle

  § Led a multi-year program which drove the modernization of primary asset management

(System Management Server) and software distribution systems

  § Defined requirements, performed application remediation, and deployed 8,000-plus

Windows 2000 point of sale workstations at 255+ facilities nationwide

EU Services

Rockville, MD

Manager of Information Technology

  § Managed a staff of 5 technicians and $500,000 annually operating budget

  § Provided 24/7 operational support for PC & server hardware, back office software and

voice/data network infrastructure

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April 1995 – May 1997

AT&T Teleholdings, Inc (Ameritech),

October 1993 – April 1995

Washington DC

Senior System Engineer

  § Managed a project team of 9 technology consultants

  § Acted as the primary technology point of contact between EDS outsourcing vendor and

Bethlehem Steel Corporation business units

  § Defined requirements and provided hands-on leadership for the seamless deployment of

3,000-plus Windows NT 351 workstations

Northrop Grumman (formerly Essex Corporation)

Columbia, MD

System Engineer

  § Managed all production infrastructure supporting four large satellite campus locations

  § Participated in the design of several employee productivity systems

  § Provided 2nd and 3rd level support

  § Act as the primary tech liaison with vendors and other IT personnel for desktop problem

resolution

CERTIFICATION & PROFESSIONAL DEVELOPMENT:

  § Society for Information Management – Regional Leadership Forum

  § Information Technology Infrastructure Library – Certified Professional

  § Certified in Scrum Master and Agile practices

PROFESSIONAL ASSOCIATIONS

  § Society for Information Management - Regional Leader

  § Project Management Institute – Member

TECHNICAL EXPERTISE:

  § Cloud Computing

  § Human Factor Design

  § SalesForce,

  § SharePoint,

  § iMIS,

  § Great Plains,

  § Data leak protection systems

  § Agile, ITIL, SDLC, COBIT,

Waterfall

  § MS Servers 2k8/2k12 R2

  § Windows 7/8/10, MS Hyper-V,

VMWare ESXi, SaaS,

  § MS Exchange 2013,

Cisco (PIX, ACS, IPS,

VPN),

  § Patchlink,

  § WebSense,

  § WebTrends,

  § IronMail/Macfee

SPAM/Content Filter,

  § Surf Control,

  § MS MDT, SSL, BGP,

EIGRP, IGRP, HSRP,

DNS, DHCP, LDAP

  § Juniper/Checkpoint

(FW/VPN),

  § Qualys,

  § EnCase,

NetSecure/Macfee IDS,

  § SecureID,

Symantec/TrendMicro

  § Barracuda

SPAM/Content-Filter,

June 1992 – October 1993

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