AARON ROBINSON

 

Pennsauken, NJ 08110(404) 492-7584arobinso0502@gmail.com

TECHNICAL EXPERIENCE

 

Hardware              Dell SonicWall Firewall/VPN TZ 100/TZ 105/TZ 205/TZ 215 and SonicPoint, WinIntel, DLT, NAS, SAN, Robotic Tape Library, iSCSI, EMC Storage and AdTran/Cisco Switches

SoftwareDell AppAsure Backup, VSphere EXS server 3.5/4.0, Intronis Cloud Backups, VMware Virtual Center, Microsoft Office Suite 2000/2003/2007/2010/2013, Continuum, ConnectWise, Novell, Symantec Enterprise, McAfee Anti-Virus, Remedy Ticket System, VERITAS Backup Exec 9.0, AVG 2013/2014, Viper, Malwarebytes and McAFee MxBee Email/Spam Filter

OSMicrosoft Windows Server NT/2000/2003/2008/2008r2/2012, Linux 4\5\6, Microsoft Windows XP\Vista\Win7\Win8, Microsoft Windows Internet Information Server 5.0\6.0 and Microsoft Windows Clustering 1.0\2.0, Adobe Cloud Application Administration and LogMeIn Remote

NetworksTCP/IP, DNS, WINS, SNMP, SMTP, DHCP, RIP, FTP, Telnet, POP3, IMAP, NAT, PAT and VPN

OtherVisual Basic for Access, SQL (Microsoft Access) WinBatch Scripting, Batch Scripting, Exchange 2003/2007, Active Directory, SCOM 2007, 2008, Device Staging and Deployment, Terminal Servers and RAS, Continuum Help Desk, ConnectWise Help Desk and Office365 Web Portal

CertificationsMicrosoft Certified Professional, Microsoft Certified Professional + Internet, Microsoft Certified System Engineer + Internet, Certified PC Specialist, Certified Word Processor and Data Entry Operator

 

PROFESSIONAL EXPERIENCE

 

Lime Systems – Plymouth Meeting, PA10/2013 – 05/2015

Senior Systems Engineer

 

·               Senior Technologies Engineer (STE), supporting multiple Managed Service Provider (MSP) accounts’ within the PA and NJ metro area - remote and on-site support

·                                Provide technical support for the following IT specific technologies:  Tier 1-4 support for server and desktop devices , disaster recovery - device backups and restores, network devices installation/support – switches, routers, VPNs and firewalls, Microsoft Windows infrastructure support – Microsoft Office365/Microsoft 2003/2008/2012 user account/object management using console GUI and PowerShell/PowerShell 2.0,  IP printer management, client specific application support, third-party vendor account liaison for MSP accounts:  Dell, Verizon, Comcast, RCN and WindStream

·               liaison, site deployment, technical documentation creation, issue escalation/management, technology recommendations and product testing for both hardware and software and on-hand device inventory control

·                                Issue management supported by resolving open issues based on severity and FIFO methodology for task pertaining to but not limited to:  user Service Request, Move-Add-Change (MAC) request, project related task billed outside of Business-As-Usual (BAU)

·                                OS device problem determination and/or escalation, incident RCA reports and all other duties/task associated to IT account administration and support

·                                Remote site setup: 

·        Request services:  Internet Service Provider, phones and Document Center (site printer)

·        Work with third-party vendor to wire location based on needs:  network/phone patch-panel and wall outlet connections

·        Travel to remote site(s) to establish/configure devices:  phones, VPN firewall, VPN site-to-site communication, site router/switches, user devices and site Document Center

·               Project related task/work:

·        Evaluate use of ‘new technologies’ for use within corporate network environment

·        Upgraded backup and recovery infrastructure utilizing Dell Appasure installed on both Microsoft Windows 2008/2012 virtual and physical devices

·               Senior technical lead for +$500k project to upgraded POS system for MSP account

Traders Tracking Tool – Atlanta, GA05/2009 – 09/2013

Application Development / Systems Architect

 

·               Creator of relational database application using Microsoft Access designed to record, quantitate and report on financial market specific information based on data collected from various web sources/portals

·               Utilize object-oriented programming and Visual Basic for Access (VBA) language to program database elements such as:  forms, reports, tables, Standard Query Language (SQL) queries and VBA modules/procedures

·               Responsible for creation and maintaining the User Interface (UI) design, layout and navigation

·               Developed import methodology to retrieve data that is used on both forms and reports from the web based on the following formats:  XML, CSV and HTML

·               Design process to export data to Microsoft Excel that use both VBA and macros to make Dynamic Data Exchange (DDE) calls to automatically retrieve information from third-party application

·               Design deployment methodology utilizing the Microsoft Package Solution

·        Implemented both a front-end and back-end database designed to improve database performance, security and availability while providing flexibility in deployment

 

IBM Global Services – Boulder, CO08/1998 – 04/2009

IBM Global Services Consultant for New Case Holland – (08/2006 – 04/2009)

Account Focal / Delivery Compliance Administrator / Microsoft Systems Engineer

 

·               Provided tier-3 technical and application support for multiple clients as a 24 by 7 | 365 remote support engineer

·               Remediate device vulnerabilities on Windows Intel x86/x64 devices

·        Supported infrastructure devices in the following areas:  virus protection, denial of service, operating system patch deployment, patch monitoring and patch installation, device health check and remediation based on internal IBM Delivery Compliance Application

·        Designed and test scripts used for data collection, vulnerability discovery and remediation based on:  Windows Shell, PowerShell script, DOS batch script, Java Script and WinBatch which reduced the overall remediation process by 30%

·               Utilized Remedy to schedule deployment of all patches or scripts based on plan maintenance schedule

·        Maintain audit readiness by adhering to clients’ Standard Operating Procedures (SOPs), Service Level Agreements (SLAs) and Change Management process for in-scope devices supporting various network roles

·        Represented IBM technical resource(s) in change management meetings which included:  IBM personnel, client’s technical resource(s), change process coordinator, IBM management, application owners and platform support teams

·               As a cost value to patch remediation, I created a Microsoft Access application to archive device reports, system logs and Event Viewer logs to evaluate a device system vulnerabilities which saved on time and SA resource requirements associated to patch remediation

·        Design and develop custom forms, reports, tables, queries and VBA modules in support of application thus lowering cost of developed products associated to DCA

·               Supported all (SEV 1) issue created during remediation process and/or IBM Tivoli Monitoring tool

·        Resolution of escalated issue involved troubleshooting device to determining if issue was caused by remediation process and/or specific IBM Tivoli Monitoring tool alert

·        Event and archive logs review of failed device(s)

·        Provided management with Root Cause Analysis (RCA) report based on issue

 

IBM Global Services Consultant for Credence Corporation – (05/2003 – 08/2006)

Team Lead /Liaison for Regional Support Team

 

IBM Global Services Consultant for Johnson & Johnson – (08/1998 – 05/2003)

IT Specialist / Technical Lead / Regional Support Team