SHOWMIC GOSWAMI
133 Longwood Street
Jacksonville. Florida 32259
Email: shomgos@gmail.com
Mobile #: +1-201-315-9821
EDUCATION & EXPERIENCE SUMMARY
Accomplished leader & coach for building Enterprise Agility/Lean Transformation & Program Manager
with 15 years of experience in IT Program Management, IT Org assessment, , TCoE establishment,
Process Enabled Transformation, Managed Services model, Business Process Modeling/
Re-engineering, Software Process Improvement Consulting, Six Sigma Consulting & Training, LEAN
kaizen workshops, Project Management and Software Development. Extensive experience of working
with Banking, Financial Services, Insurance, Healthcare, and Telecom Service provide (TSP) and
Telecom OEMS industry verticals.
CERTIFICATIONS AND TRAININGS
- Certified PMI Agile Certified Practitioner (ACP) from PMI USA
- Extensive training & insights into SAFe (Scaled Agile Framework)
- Certified PMP from PMI USA
- Certified Scrum Master (CSM) from Scrum Alliance
- Certified by QAI USA on “Agile for QA” specialist.
- Certified in “Governance of Enterprise IT” (CGEIT) from ISACA
- Trained & Certified in Six Sigma Black belt DMAIC and DFSS from Wipro
- Certified Six Sigma Green Belt from ASQ
- Certified COBIT 4.1– ISACA/ITGI for IT Governance
- Certified Scrum Master (CSM) from Scrum Alliance
- Certified ARIS Professional (CAP) Business Architect
- Certified public speaker from Dale Carnegie
- Certified in Domain specific Financial services areas like Payments, Derivatives and Retail
Banking.
- Certified in Information Technology for Infrastructure Library (ITIL) foundation– EXIN
- Certified/Trained on the CMMI Framework – Quality Assurance Institute(QAI), India
- Trained in Enterprise & IT Risk Frameworks (CRISC from ISACA)
- Trained in TOGAF 9.0 Enterprise architecture standards.
- Trained on Balanced Scorecard methodology for Portfolio design & rationalization
EDUCATION
- PGD ( MBA equivalent) in Strategy and Marketing from IIM Bangalore
- B.E in Electronics and Communication, Bangalore University
-
EXPERTISE
§ Scaled Agile
§ Business Consulting
§ Strategic Planning/Analysis
§ Project & Program Management:
§ Process Improvement & SDLC
§ Test Center of Excellence (TCOE)
Establishment
§ Six Sigma
§ Large Systems Development
§ Application Rationalization
§ Software Development Lifecycle
§ Business Development
§ Cost Reduction
§ Program Governance & Strategy
§ IT Strategy
§ Enterprise Risk Management (ISO
27001)
§ Financial Management
§ Quality Assurance
§
PROFESSIONAL EXPERIENCE
PRACTICE SENIOR CONSULTING MANAGER – PROCESS & QUALITY (Cognizant Business Consulting)
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Leadership Development program called “TruNorth” from Cognizant, Stanford & Carnegie
Mellon University.
SHOWMIC GOSWAMI
133 Longwood Street
Jacksonville. Florida 32259
Email: shomgos@gmail.com
Mobile #: +1-201-315-9821
March 2012 – Till Date
Overall P&L Leader for Retail Banking and Credit card Portfolio within Process & Quality Consulting group
of a topline of 4.2 M USD. Lead and drive client engagements for banking clients for large program
management, Delivery transformation using Agile, Organization re-design, IT & Business process
development, Program Governance, Portfolio management, IT Demand management, TCOE, Business
Process Modeling/ Re-engineering, Software Process Improvement Consulting, Six Sigma Consulting &
Training, LEAN kaizen workshops, Project Management and Software Development.
ENGAGEMENT MANAGER – Discover Financial Services
Chicago IL
Jan 2015 – Till date
Engagement
Transformation Leader and Program
Governance Lead for A Large
Transformation program using Agile
Resulting Value Driven
- Definition and Implementation of Program Test Strategy ,
Transformation plan , Governance & overall Program Plan
ENGAGEMENT MANAGER – Charter communications
Denver CO
Nov 2014 – Dec 2014
Engagement
Strategy & Transformation Leader for a
Large acquisition and migration of 4.2
M subscribers to Charter
Resulting Value Driven
- Definition and Implementation of Program Test Strategy ,
Transformation plan , Governance & overall Program Plan
CONSULTING ENGAGEMENT MANAGER – Blue Cross Blue Shields of Massachusetts
BOSTON MA
March 2014 – Oct 2014
Engagement
Resulting Value Driven
Strategy & Governance Lead for a
Core Migration program on a
Membership warehouse system
called RTMS (Real Time
Membership System)
- Definition and Implementation of Program Test Strategy & overall
Program Plan
- Build Agile Tenets for the program in collaboration with HP and IBM
- Establishment of Program Governance across multiple teams
-
Zero Defect Leakage to production till date
- 0 schedule and cost deviation in program delivery dates as per the
program plan
- Exemplary Customer satisfaction and Engagement Governance.
- Agile Based Delivery model
CONSULTING ENGAGEMENT MANAGER – SCOR GLOBAL LIFEINSURANCE AMERICAS
CHARLOTTE – NC
Feb 2014- March 2014
Engagement
Resulting Value Driven
Program Manager to define
program imperatives, drive
planning, engage team and
customer, issue/risk management
and control delivery against stated
- Definition of the Quality imperatives & Strategy for the Enterprise Risk
Operating model in the Enterprise Risk Management team in SCOR to
remediate Security, Availability & Confidentiality commitments for the
Value added Services Business (Velogica) in SCOR.
- Provide Overall plan and Governance approach to suffice the SOC 2
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SHOWMIC GOSWAMI
133 Longwood Street
Jacksonville. Florida 32259
Email: shomgos@gmail.com
Mobile #: +1-201-315-9821
timelines.
SSAE16 requirements for certification.
- Provide detailed plan and governance approach to transform the ERM
Quality and remediation initiative.
CONSULTING ENGAGEMENT MANAGER – CITIGROUP INSTITUTIONAL CONSUMER GROUP (ICG) TEST
CENTER OF EXCELLENCE (TCOE) – Jersey City - NJ
March 2012- Jan 2014
Engagement
Resulting Value Driven
Establish TCOE (Test Center of
Excellence) - TCOE Organizational
setup with a matrix support
structure to implement and
support testing focus in TTS (Trade
& transaction services) &
standardization - Deployment of
SDLC Process Framework
- Definition of a Target Operating model for TCOE
- Transition & Transformation to Scaled AGILE Delivery Model across a
portfolio of 120 Million USD
-
Standardization of Processes, People alignment and Tools enablement
for testing
- Centralization of testing through a consolidated Test organization
- Common Management reporting and executive monitoring
-
Significant cost savings due to standardization, consolidation and
continuous improvement in SDLC.
- Program Management Office (PMO) setup.
- Definition of Program Strategy and Test Program Plan for SEPA, FATCA
and Dodd Frank Implementation
ENGAGEMENT PROGRAM MANAGER – Financial services Client – BOSTON MA
Jan 2012- March 2012
Engagement
Define & Develop a Factory Operating
model to re-factor, rationalize &
remediate 300+ business applications
from the traditional application platform
to the cloud application platform using
tenets in such as ITO, lean, & six sigma
-
-
Resulting Value Driven
Lead transition to a cloud based approach to Application
management
Significant cost savings in App management through reduced
infrastructure, support and management overhead
requirements in the order of 20%
SENIOR CONSULTING MANAGER – CITIGROUP GLOBAL CONSUMER GROUP (GCG) worldwide
May 2011 – Dec 2011
Engagement
Resulting Value Driven
-
Program Management &
Governance , Process Expert for
Global Operating Model (GOM)
Lead complex total IT transition across multiple global regions, global
framework for overall program governance, & Deployment.
- Agile Transformation Leader
- Defined standardized IT processes and operations; improved ability to
track appropriate metrics; enhanced responsiveness for end-user
support.
-
Standardized industry best practice-based IT Processes.
- Ability to track appropriate metric for measurement and
improvement
- Definition of IT performance measures to align short term and long
term strategy.
ENGAGEMENT PROGRAM MANAGER & LEAN COACH, CITIGROUP NA
Sep 2010 – May 2011
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SHOWMIC GOSWAMI
133 Longwood Street
Jacksonville. Florida 32259
Email: shomgos@gmail.com
Mobile #: +1-201-315-9821
Engagement
Engagement Program Manager &
Lean coach working with diverse
groups in Citigroup like Citibank
NA, Citi cards NA, E-Biz in the
global consumer technology (GCT)
group to identify opportunities for
process improvement and
optimization, architect & conduct
Lean Kaizen workshops
Resulting Value Driven
- 20-30% reduction in Cycle Time through Execution in Citi Cards for
letters initialization and Disbursement
- 7-10% in productivity improvement in Citi Mortgage IT due to Role
mapping, org. realignment and streamlined process flow.
- Release Cycle time reduction of over 50% in Citi CBNA
- 40% reduction in Test Cycle Time through Test Execution Automation,
TC rationalization and tools.
- Assessment, Transition & Institutionalization of Lean & Agile Tenets
with Citigroup.
ENGAGEMENT CONSULTING MANAGER: US FINANCIAL SERVICES COMPANY, RICHMOND VA
March 2009 – Sep 2010
Engagement
Resulting Value Driven
Integrated Business process
Improvement, Six Sigma, Strategic
Cost Optimization
-
Using the IBPI methodologies, we helped the client optimize IT &
Credit Cards business process & develop a firm strategy for migrating
processes globally to all regions.
- Defined processes to support deployment to offshore / near-shore
locations; created common knowledge base and consistent
methodologies for program and project offices.
Lean & Agile Transformation consultant.
-
-
Created a strategy measurement framework using the Balanced
Scorecard approach; standardized enterprise-level metrics across
processes and business units.
SENIOR CONSULTANT/PROGRAM MANAGER: US INSURANCE MAJOR
Aug 2007 – Mar 2009
Engagement
Setup PMO with focus on
reduction of overall project /
program cost.
Resulting Value Driven
- Reduced complexity (Processes, Management, infrastructure 10-15 %
reduction in Average Cycle time
- Portfolio management using blended delivery model using Agile,
Iterative and waterfall models.
- Delivered IT governance process excellence program, reduced TCO,
improved ROI and compliance, and migrated to share services model.
Improved “time to market” for IT
Projects
- A Single process framework established. Processes defined were
implemented across programs and PMO areas. Real time tracking of
artifacts, approx. 10% Transactional & Mgmt. cost
SENIOR CONSULTANT/PROGRAM MANAGER: CARDINAL HEALTH, DUBLIN OHIO
Oct 2006 – Aug 2007
Engagement
Process Standardization and IT. IT strategy
road-map for a time frame of three Years.
-
Resulting Value Driven
IT strategy and roadmap for implementation in the shortest
possible time. Benchmark organization's processes against
the best-in-class practices across the world. Develop
intelligent tools to provide a strong decision-support
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SHOWMIC GOSWAMI
133 Longwood Street
Jacksonville. Florida 32259
Email: shomgos@gmail.com
Mobile #: +1-201-315-9821
environment
- Improve in the QA productivity. 90% reduction in defects.
CMMI Level 2 and CMMI Level 3 capability in the
subsequent 8 months.
SENIOR CONSULTANT US-based Retail, MINNEAPOLIS, MN
Aug 2006 – Oct 2006
Engagement
Program Governance & Relationship
Management – Global IT Outsourcing
Program
Resulting Value Driven
Launched a complex total IT transition across multiple global
regions using Waterfall & Iterative model, global framework for
overall program governance, & initiated several collaborative
efforts in continuous improvements such as ITO, lean, & six
sigma
SENIOR PRACTICE MANAGER IN WIPRO CONSULTING SERVICES IN THE US GEO
Oct 2006 – March 2011
Lead client relationship at the executive level for business Consulting services through Wipro for a leading
Banking & Insurance Clients in the East Coast. Responsible in Account mapping and translating an account
Strategic map for Wipro Consulting Services, formulating Consulting solutions from the WCS stable of
service offerings and leading discussions with clients.
SENIOR PROCESS CONSULTANT - WIPRO CONSULTING SERVICES, BANGALORE, INDIA
-
Lead the development of Wipro’s process Framework tool: “Rapid-Q”. The tool was created with the
aim of jump starting organizations in their initiatives to comply with CMMI 3.
- Executed a project to develop a Process for IT Governance using the COBIT framework. Mapped the
COBIT control objectives to CMMI.
- Carried out a six-sigma (DMAIC Methodology) project to improve the review efficiency of all projects in
the Telecom SBU. The review process was refined and the norms were set to ensure that the reviews
were held in a more effective way with 25% improvement in Project review CT.
-
Lead process improvement to drive efficiency & effectiveness for account level reporting of strategic
metrics in Telecom SBU
- Completed the application of D Bono’s six thinking hats to improve the Solution development process ,
solution qualification and solution creation process for the telecom vertical in Wipro Technologies
PROJECT MANAGEMENT AND EXECUTION EXPERIENCE
SOLUTIONS MANAGER: COMMUNICATIONS VERTICAL in WIPRO TECHNOLOGIES, BANGALORE INDIA
May 2005 – Aug 2006
· Portfolio Management of Operation Support Systems (OSS) and Network Engineering Services
(NES) worth 3+ million USD
· Business pipeline management, P&L management, devise portfolio proliferation strategy, business
plan & business cases, business analysis, Engagement Costing & governance, Go to Customer
strategies etc.
· Support Engagement Sales cycle and Liaison with Matrix support groups & Delivery teams for
Project engagement execution
· Won multiple bids from Network Equipment Manufacturers (NEM) worth more than 2 million USD
·
Supported deepening of Network Engineering Services by developing a business plan to achieve a
4x scale in 18 months
· Doubled the revenue of OSS/ BSS portfolio by repositioning as NMS/ EMS portfolio
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SHOWMIC GOSWAMI
133 Longwood Street
Jacksonville. Florida 32259
Email: shomgos@gmail.com
Mobile #: +1-201-315-9821
· Program manage internal communications model for Communications Business Unit.
PROJECT MANAGER: NORTEL NETWORKS (WIPRO), BANGALORE INDIA
May 2002 – May 2005
- Played the role of a Project Architect & Manager of a team involved in developing a protocol stack for
the third generation wireless network (UMTS) and NGSS (Next Generation session server) based on SIP
( session initiation Protocol) and MGCP.
- Was responsible to write the Design Document, Develop Code in C++ & Java and Design & Run Test
cases for NGSS.
- Responsible for Estimation and Planning, Conducting Reviews, Risk Management, Project Tracking,
Change Management, Appraisals etc.
- Reported progress to senior management and customers.
INDIVIDUAL CONTRIBUTOR/TEAM LEADER: NORTEL NETWORKS, MAIDENHEAD UK
Nov 1999 – May 2002
- Played the role of a team leader in a joint development project between Wipro & Nortel. I was
responsible to work with the Chief Architect to design, develop & Test Call features over DMS 100/250
Switch and implement on Trunk protocols like ISUP SS7, ISDN & Access protocols like QSIG etc. Apart
from handling all the development that was done at Wipro, also worked as a customer interface and
was responsible for all technical interactions between the two teams and transition management
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