From:                              route@monster.com

Sent:                               Saturday, May 07, 2016 5:06 AM

To:                                   hg@apeironinc.com

Subject:                          Please review this candidate for: Cloud

 

This resume has been forwarded to you at the request of Monster User xapeix03

Mario Baldasserini  Last updated:  10/14/14

Job Title:  no specified Company:  no specified Rating:  Not Rated Screening score:  no specified Status:  Resume Received Allen, TX  75013 US Mobile: 2142741746    mariob_sprt@yahoo.com Contact Preference:  Telephone Quick View Links: Resume Section Summary Section

 

RESUME
Resume Headline: VP PS/Global Managed Services Resume Value: mvawwr3mmyehgmsv

 

Mario R. Baldasserini Mariob36@outlook.com 1220 Greenway Drive, Allen, Texas 214-274-1746

Ø      Consistent Revenue Growth	Ø      Organizational Turnarounds
Ø      Sr. Level Business Development	Ø      Cloud IaaS/SaaS Creation/Delivery
Ø      Sr. Client Relationship Management	Ø      Software Process Improvement
Ø      International Leadership	Ø      Consultancy Skills Development
Ø      Large Scale Change Management	Ø      Quality Management

 

                                                                                                                             

Aptean/Consona/Support Soft Corporation, Atlanta GA                            February 00 – Current

Vice President, Professional Service Americas/Global Managed Services

Industry:  Software, Professional Services

 

Operated Aptean’s Professional Services Organization for the Americas reporting directly to the SVP of World Wide Professional Services.  Also manage and maintain global operations associated with our Aptean Cloud solution, SaaS product lines and any other hosted solutions (co-location or internal hosting). 

 

·               Operated a 42 Million Dollar Yearly Target

·               Managed 200+ consultants worldwide (primarily in US and India)

·               Created our SaaS Go To Market Solution for our CRM Product Suite with our Aptean Cloud Offer (using AWS)

·               Improved CRM practice margins from 22% margins in 2012 to 37% in 2013, this optimization occurred in 1.5 years

·               Instituted Global Delivery Methodology and Key Performance Metrics to provide visibility (weekly) to the Executive Team, Managers and Contributors

 

Consona/Aptean/SupportSoft Corporation, Indianapolis IN             

Vice President, Professional Services & Cloud Managed Services

Industry:  Software, Professional Services

 

Operated Consona's Global Professional Services organization reporting directly to the COO.  Member of the Consona Executive Leadership team providing strategic direction, financial guidance, organizational structure, to ensure operational excellence and execution for the Professional Services organization.   Directly responsible for creating and continuing to grow our Cloud Hosted offering for all 9 business lines under the Consona Umbrella.

 

·               Operated ~30% of Consona’s Corporate top line revenue

·               Direct responsibility for ~ 150 consultants and 16MM Dollars in revenue

·               Achieved 30%+ Global Services margins and 50%+ Cloud/Application Services Margins.

·               Exceeded planned financial targets for nine straight quarters despite challenging economic times and neglected software.

·               Created an automated Global Services/Managed Services Dashboard that aggregated all financial metrics for all Report tracking system with senior management visibility to over 200 projects per quarter.

 

Consona/Support Soft/Aptean Corporation, Indianapolis IN                                         

Sr. Director– Global Professional Services & Cloud Managed Services

Industry: Software, Professional Services

 

Operated Consona North America Professional Services including staff in the US, Asia and Halifax Canada.  Completed organizational turnarounds in North America with effective client management, implementation process improvements, consultancy development, metrics driven management of financials, and effective use of offshore resources.     Also started and implemented the Consona Cloud Managed Services business, which offers Amazon Web Services cloud hosting. 

 

·               Operated ~ 20% of SupportSoft/Consona CRM Corporate revenue

·               Direct responsibility for ~ 45 consultants and 6mm in revenue

·               Maintained >20% services (pure)  consistently in spite of struggling software sales/economy

·               Created and Implemented Global Delivery Methodology to world-wide services team

·               Initiated the creation of the Consona Cloud product offering. Staffed team, built processes, created marketing campaign and collateral and rolled out the Consona Cloud offering –$1.5mm in revenue in the first 12 months with 52% margins.

·               Achieved 95% accuracy for services forecasting via alignment of project work efforts and financial functions.

·               Promoted from Sr. Manager to Director to Sr. Director during this period.

 

 

Support Soft/Consona/Aptean, San Francisco, CA                                                                     

Chief Architect - Professional Services – Digital Service Providers

Industry: Software, Professional Services

 

Directed the software implementation, upgrade, and delivery of services for the Digital Service Providers business line.    This included architecting and implementing highly complex, redundant solutions for Comcast, Charter, Cox, TWC, Adelphia, and SBC. 

 

·               Instituted the first in-depth software implementation process for SupportSoft Services organization leading to stabilized project delivery within 6 months 

·               Delivered 60% of SupportSofts flagship DSP software implementations and upgrades to large DSP’s and TELCO’s

 

 

Education:  Rutgers University, BS, Economics

                   Columbia University, Post Undergraduate Computer Science Courses