Hanif Noormohamed

hnoormohamed@gmail.com

31941 Magpie Street, Suite 100

Trabuco Canyon, CA 92679 

949-310-3555

 

 

 

                                                                      Hanif Noormohamed

 

Education

California State University, Fullerton, CA

B.A Degree Management Information Systems (1984)
 

Orange Coast College, Costa Mesa, CA

AA Degree Computer Information Systems (1982)

 

Certifications

Salesforce.com Service Cloud Certified Consultant

Salesforce.com Sales Cloud Certified Consultant

Salesforce.com Certified Admin 201             

Siebel 7.7 Certified Business Analyst
Siebel 7 Certified Business Analyst
 

Professional

Summary

·         14 years of CRM experience in Pre-Sales, Enterprise Solutions, Project management / global solution delivery management, Program Management, and technical project management.

·         7 years of experience leading and delivering Enterprise level SaaS Implementations for Sales & Service Cloud using SalesForce.com.

·         Undertaken multiple large scale $2 - $5 Million projects for Global Technology, using Agile / Waterfall Methodologies, Budget Management, Statement of Work, and Resource Allocation/ Planning.

·         Strong experience with PMO, Technical Project Management, Technical Architecture and Systems Integration of SaaS Solutions with SAP, Oracle ERP, Order Management, CTI and IBM backend systems using Cast Iron, TIBCO, and Informatica Power Exchange Middleware Technologies.

Technical

Summary

Salesforce.Com Modules: Sales Cloud, Service Cloud, Service Max Field Service, Marketo Lead/Campaign Management System and CTI.

Middleware Tools: Cast Iron, TIBCO Business Ware, Informatica Power Center, Business Connect, AJAX, SOAP, See Beyond, MQ Series, Web Services
Programming languages:  Visual FoxPro 6.0
Database:  Oracle 11.i, MS SQL 7.x, DB2, UDB
Operating systems:  Windows 2000, Windows XP, Windows 7 / 8, NT, UNIX
Software packages:  MS Office, MS Project, MS Excel, MS Power Point, Visio, AppExchange, Oracle Order Management, Baan ERP, Baan Front Office, SAP Order Management, Pro Vision Methodology Implementation Software.
Tools and Methods:  Force.com, Agile, Scrum, Siebel Tools, Siebel eRoadmap, Siebel ePlan, Customer Blueprint
 

 

 

Experience

 

October 2010 – April 2013                                         Accenture LLP, Inc.

              Solution Delivery/Project Manager – SaaS Technology Growth Practice

Client List/ Projects:  Mercerforce Project, HP Sales transformation,  Cisco Systems Inc, Symantec, Schnieder Electric

 

SaaS Projects:

•              SaaS Global Project Manager responsible for pre-sales activities; RFP, SOW, and implementation of an Enterprise level SaaS Sales Cloud implementation using Salesforce.com application. Application includes: Opportunity Management, Account & Contact Management, Territory Management, Campaign Management.

•              SaaS Solution Delivery Project Manager responsible for the implementation of an Enterprise level SaaS Sales Cloud implementation using Salesforce.com application. Application includes: Opportunity Management, Account & Contact Management, Territory Management, Campaign Management, Partner Portal, Self Service Portal and ERP integration.

•              Responsible for managing onsite and offshore technology teams and articulating the overall Business Requirements, Technical Requirements, Architecture, Integration  Data Migration scope, Testing and Training, communicating status and managing the process through the full SDLC.

• Responsible for Real –Time integration with SFDC to Marketo Campaign Management, Newsgator, and Miller Heiman applications. Real-Time integration with the legacy applications using Informatica Power Center 8.0 for ETL.

· Responsible for Migration from Siebel 7.8 to SFDC               

· Responsible for revenue forecasting, project estimation and budget management.

· Coordinate and integrate enterprise program / project plans for internal and external project teams using MS Project tool.

· Responsible for business development of future Service cloud opportunities.

•              SaaS Enterprise Architect, responsible for the analysis and design of the future state architecture of Sales & Service Cloud application. Application includes: Sales, Marketing, Campaign Management, Case Management, Partner Portal, and Self Service Portal, Mobile Apps, Content Management, Knowledge Management, Live Chat, Data Migration and ERP integration.

•              Responsible for Architectural recommendations for future state architecture and cloud based technology.

·   Responsible for application consolidation of legacy applications integration and data points.

·   SaaS Application Development Manager responsible for the implementation of an Enterprise level SaaS solution Sales & Service Cloud implementation using Salesforce.com application. Application includes: Marketing, Sales, and Case Management, Partner Portal, and Self Service Portal and ERP integration.

 

·    SaaS Technical Project Manager responsible for the implementation of an Enterprise level SaaS solution Sales & Service Cloud implementation using Salesforce.com application. Application includes: Marketing, Sales, and Case Management, Partner Portal, and Self Service Portal and ERP integration.

 

 

 

February 2009 October 2010                        Cognizant Technology Solutions, Inc.

                                              Senior Consulting Manager

Clients List: Dow Jones,  Autodesk

 

SFDC Projects:

·         Global Delivery Manager responsible for the implementation of an Enterprise level SaaS solution Case Management System using Salesforce.com application. Application includes: Call Center, Partner Portal, and Self Service Portal and ERP integration.

·         Responsible for managing onsite and offshore technology teams and articulating the overall Business Requirements, Application Configuration / Development, Integration  Data Migration scope, Testing and Training, communicating status and managing the process through the full SDLC.

·         Coordinate and integrate enterprise project plans for internal and external project teams using MS Project tool.

·         Real-Time Integration with SAP R/3, Bugzilla, and Rally Application with SFDC using Cast Iron Middleware system.

·         One time Data Migration from Sales Logix system into SFDC.

·         Business Development - Responsible for establishing and maintaining strong working relationship with stakeholders and building add-on business for the practice.

·         Facilitate weekly Steering Committee meeting to monitor the overall project quality, risk and performance.

·         Offshore and Onsite Resource management, budget management, QA/testing and training program management.

 

·         Senior Project Manager for Case Management System implementation using Salesforce.com application. Application includes: Call Center, Partner Portal, and Self Service Portal.

·         Real-Time and Batch Integration with SAP R/3 and Siebel Applications with SFDC using Informatica Power Center.

·         One time Data Migration from Siebel system into SFDC.

·         Business Development - Responsible for establishing a strong working relationship with client and building add-on business for the practice.

·         Facilitate bi-weekly Steering Committee meeting to update the overall project health, and risk mitigation.

·         Offshore and Onsite Resource management, budget management, Testing and training program management.

·         Implementation of Appexchange products; such as Click Tools Survey Management, and Enzigma File Attachment utility.

 

·         Technical Project Management for Sales, Marketing, Case Management, and Customized Billing System implementation using Salesforce.com application.

·         Real-Time Integration with multiple external applications with SFDC using Cast Iron Integration tool.

·         Implementation of a Custom Billing System using Visual Force, Apex Code integrated with CIBS custom billing backend system.

·         Implementation of SFDC environment Change Control / Release Management Process.

 

 

 

February 2008 - February 2009                 Inforte – Business & Decision Company, Inc.

                                                           Senior Principal

SFDC Projects:

CRM/PRM Sales, Marketing, Service & Support – Bio-Tech Project in Northern                   California               (April 2008 – Dec 2008)
 

·         Technical Project Management for Case Management implementation using Salesforce.com application.

·         Real-Time Integration with SAP Order Management and Financial Systems using Informatica Power Center Native connector / ETL tool.

·         Implementation of a Custom Web Ordering Module using Visual Force.com integrated with SAP backend.

·         Batch Integration with the Vendor Order Management Systems using Informatica Power Center ETL Tool.

·         Business Development - Responsible for establishing a strong working relationship with clients and building add-on business for the practice and the firm

·         Offshore and Onsite Resource management, budget management, and training program management.

·         Consulting Delivery - Responsible for the project planning process and the creation of value propositions. Also responsible for leading and participating in engagements in a the following roles:

 

o        Project Leader

o        Team Leader

o        Subject-Matter-Expert

o        Facilitator

 

·         Thought Leadership – Significant knowledge and experience in all aspects of the Siebel/Oracle and Salesforce.com project lifecycle. Provide insight to new and emerging sourcing options and practices and their potential business benefits. Knowledge of the key offshore locations in UK, India, and EMEA.

·         Practice Leadership - Contributed to the growth and vitality of the practice in various roles such as collateral development, client delivery, recruiting, and methodology development.

 

 

       February 2007 - February 2008          Covestic Consulting, Inc.

                                                             

                                                  Solution Delivery Manager

SFDC Projects:

CRM Sales, Marketing, Service & Support project in San Diego, CA
 

·         This engagement entailed the implementation of Salesforce.com Sales, Service & Support application for North America, Latin America, EMEA, and APAC regions.

·         Project management for a CRM implementation, which included a team of 10 resources; B.A’s, Technical Lead, and Developers.

·         Responsible for creating Solutions for corporate architecture, middleware, and technical design.

·         Responsible to implement Product Configurator and Sales Quote Tool in SFDC.

·         Implementation of SFDC/CTI Softphone using Avaya phone switch.

·         Responsible for real time integration of Oracle ERP, Order Management System to Salesforce.com front end application.

·         Responsible for project planning, resource planning, budgeting, weekly status reports, technical requirements and documentation.

 

              FileNet/ IBM Inc.             

              BUSINESS SYSTEM MANAGER             

CRM Application Decommission project at FileNet/IBM, Inc,

Costa Mesa, CA
 

·         This engagement entailed the decommissioning of multiple applications that included the Siebel CRM, Salesforce.com, PeopleSoft HR, SAP R3, Cognos Datamart / Analytics Reporting, ADP Payroll, and Intellinex Knowledge Connection.

·         Consolidation of applications and migration to IBM’s Corporate I.T environment.

·         The decommission process included; project planning, analysis, data migration, data archive, middleware, and technical design.

·         Responsible to sunset / decommission six different applications.

 

·         Responsible for Change Management and managing change management processes

·         Project management and planning activities include:

o        Served as the PM / Business Systems Manager to manage the business and technology teams and articulate the overall Application Configuration / Development, Integration and Data Migration scope, communicate status and manage the process through SDLC.

o        Coordinate project timelines with the Business and Technical team and the client internal project team using MS Project tool.

o        Facilitate business and technical requirements sessions and project status meetings.

o        Managed Change Control, Change Management, Document Management Control, Resource Planning, Scheduling, Budgeting, and Risk management.

 

              Yamaha Corporation of America, Inc.             

              TECHNICAL ARCHITECT / PROJECT MANAGER             

Salesforce.Com Service and Support Call Center project at Yamaha Corporation of America, Buena Park, CA
 

 

·         This engagement entailed the implementation of Salesforce.com Service. & Support and Self Service Web Portal modules.

·         Call Center implementation included seven divisions, with 1000 plus users to support U.S and International customer support base.

·         The application also included the real-time and batch integration to Oracle ERP, Order Management, RMA System, and several other online Product Registration systems, via TIBCO middleware using Business Ware, and Business Connect utility.

·         One time Data Migration of five different external databases such Scopus, Filemaker Pro, and Satisfusion Online Registration using TIBCO.

·         PM duties included Change Control, Change Management, Document Management Control, Resource Planning, Scheduling, Budgeting, and Risk management.

 

October 1999 – February 2006                              Siebel Systems             

                                        SENIOR PRINCIPLE CONSULTANT             

Implemented several Siebel Sales, Marketing  and Call Center Projects in  the following areas:

·         Banking / Financial Institutions, Healthcare, Insurance, Communications, Automotive, Wealth Management, and Energy using Siebel 7.x thru 7.8.2.

Responsibilities included:

Implementation of Siebel Sales, Marketing, Analytics, and Field Service application using Siebel 7.8.2  eCommunications vertical.

·         The Sales & Marketing implementation included three separate organizations with 3000 plus users and independent dealers to support Client Accounts.

·         The application also included the real-time and batch integration to external systems such as JDE, Oracle Order Management, AS-400, SAP R3 Billing System and several stand alone systems via SeeBeyond, and TIBCO middleware.

·         Client Delivery Management and Project Management activities include:

o        Lead internal Siebel project team members and Client project team in assessing  business processes, methods, systems and procedures for upgrade / enhancement and make recommendations for improvement

o        Responsible for complete Project SDLC.

o        Assist technical infrastructure team in reviewing technical design documents

o        Develop and propose alternative operational approaches, and/or problem resolution

o        Responsible for improving overall client performance

o        Manage executive / strategic level communications with client’s executive sponsors

o        Develop process and communication templates that can be leveraged by Siebel Global Services team over time

o        Risk mitigation of client concerns through use of process skills, Siebel product and business knowledge and process in building client relationship

o        Responsible for supporting the training and development of resources in area of specialty; and mentoring, coordinating, planning, and providing direction for work group(s)

o        Manage Pre-Sales cycle, SLA and Proposal Presentations and estimation w/ client

o        Manage the work initiation and oversee project life cycle processes for initiatives that impact Contact / Opportunity Management, Contracts, Agreements & Entitlements, Marketing & Campaign Management, Product Catalog Management, Field Service, and Siebel Analytics.

o        Coordinate project timelines with other project managers and business requestors using MS Project tool.

o        Coordinate & schedule necessary project review among different business and technical groups.

o        Manage Siebel resources and budget.

o        Facilitate steering committee meeting with the project sponsors.

o        Review business requirements and Gap analysis documents for each of the business units.

 

·         Work closely with other functional areas within Siebel to expand the breadth and depth of Siebel Global services

·         Run multiple projects simultaneously, potentially across multiple accounts

·         Identify new opportunities for potential sales and services offerings where appropriate and value add for the client

·         Manage financial components of client relationships, including, but not limited to: contract compliance, change control, billing & accounts receivable, delivery to budget, delivery to time, and expenses.

·         Responsible for ensuring the completion of client deliverables within budget, or above client expectations

·         Responsible for management of direct and indirect Siebel and partner resources.