OBJECTIVE:To collaborate with business users and IT professionals on the elicitation of requirements: system architecture; project initiation and planning; hardware and software procurement; information security; testing and change management; training and implementation; and production support of local and Web-based, IT solutions and related business processes.

 

 

SKILLS

SUMMARY:Business Analyst

 

·                Leader and facilitator of cross-functional teams for the analysis, design and implementation of business processes and local and SaaS, COTS IT solutions.

 

·                Stakeholder and end user solution visioning, functional requirements gathering, modeling, gap analysis, documentation and validation – user stories, use cases, business rules, current and future state work flow diagrams (VISIO), data flow diagrams, conceptual data models, data maps, data flow diagrams and wire frames.

 

·                Experienced interviewing business and technical stakeholders, executives, management and staff to identify user vision and needs; value-added technology solutions; records management and archiving approached; data conversion and interface requirements; and business process improvement and reengineering opportunities.

 

·                SOA and ETL data integration and migration requirements gathering, documentation, developer support, testing, data loading and implementation.

 

·                Data and business process conversion, change management and deployment planning applying Lean, Six Sigma principles.

 

·                Data analysis – SQL.

 

·                Project documentation template and plan development to foster consistency, traceability and transparency of defined and validated requirements throughout the SDLC.

 

·                Web, desktop and mainframe software and hardware solutions analysis, procurement and M&E.  Scope, schedule, budget, resource planning, data and interface requirements, and regulatory analysis leading to go/no go project recommendations, solution procurements and project initiatives.

 

·                QA, integration, system and UAT test planning, script writing and execution.

 

Application Analyst and IT Point of Contact (POC)

 

·                Client-facing, software vendor user needs analysis and requirements gathering; application production support and troubleshooting; root cause analysis and solutions discovery and analysis through end user, business, technical and vendor discovery, RFP’s, interviews, vendor demos and negotiation.

 

·                Relationship manager, project manager and collaborative client team member working with business and technical staff at all levels of the organization using both agile and waterfall methodologies.

 

·                SaaS, Web-based cloud application discovery, analysis, procurement, design and implementation.

 

Project Manager

 

·                Experienced project manager and team lead for client projects using agile and waterfall, lean and Six Sigma methodologies, and local and off-shore project resources.

 

·                Development and documentation of project scope, project plans (MS Proj), resource estimates, status reports, RASCI matrices, communications plans, risk management plans, test plans, change management process, project status reports and dashboards.  Experienced user of collaborative tools – SharePoint and HP Quality Center - ALM.

 

·                Certified and experienced JAD meeting and project status meeting facilitator for solution analysis and selection, use case design and review, business process analysis; use case creation and walk through; software design, construction, testing, knowledge transfer, user training, production cutover planning, project monitoring, and management status meetings and reporting.

 

WORK EXPERIENCE (projects are contract positions)

09/14 – Present Raytheon Company   Tewksbury & Billerica, MA

GBS – IT – Design Solutions

Business Analyst – Leading application and data analysis, business process design; user and technical requirements gathering; records management planning, deployment planning, data migration analysis, integration design, deployment and testing.

Lotus Notes Remediation Project

·                     Leading the requirements gathering, solution discovery and migration planning for conversion of legacy Lotus Notes databases to cPDM and SharePoint.

Integrated Talent Management Suite – Performance Development Project

·                     Collaborating with business users and IT staff on the development and documentation of functional and non-functional requirements, business processes, records management plans, deployment plans and project artifact management using HPQC ALM for enterprise Performance Management and On Boarding tools to be built with the SAP SuccessFactors SaaS Integrated Talent Management Suite (ITMS).

Environmental Health and Safety – Environment Health and Safety MIS Project

·                     Collaborated with EHS business users, ETL and SOA developers and external implementation vendor to perform the integration, migration and testing of the Enablon Action Plans, Contractor Management and Health and Safety Metrics modules for the EHS MIS project.

 

05/12 – 06/14MA Center for Health Information and Analysis (CHIA)   Boston, MA

Multiple Projects for the CIO and Director of IT Operations

Senior Business Systems Analyst - Supporting business and IT application and infrastructure initiatives requiring process design, solution sourcing and procurement.

·                     Collaborated with a business, customer and technical team to plan and lead the analysis to define the requirements for a Web-based application to collect and process provider organization data to register provider organizations with the MA Health Policy Commission (HPC). 

·                     Illustrated the vision of the functional design of the provider registration portal through graphic models, use cases, business process diagrams, data flow diagrams, functional and technical requirements documents, and wireframes.

·                     Performed solutions analysis to modernize the agency’s current method of compiling, collecting and managing hospital 403 cost report data, including the potential integration with the CMS 2552-10 cost report into local SQL data sets.

·                     Performed business process analysis for design and development of a Web-based provider fee invoicing and payment application working with business users and the technical development team.

·                     Planned projects that selected, procured and implemented SaaS, Web-based cloud solutions for agency departments, including:

Ø       Bee Bole – Project time tracking

Ø       IRBNet – Compliance and research management for the All Payers Claims Database (APCD)

Ø       The Resumator – HR recruitment and hiring

Ø       Sales Force - Data release CRM

Ø       SysAid – Asset Management and IT Service Desk

 

01/12 – 04/12McKesson Health Solutions   Newton, MA

Clear Coverage Services Project

Business Systems Analyst – Worked with clients to elicit requirements for configuration of a SaaS solution.

·                      Gathered, documented and validated software application requirements with business, clinical and technical project team resources.

·                      Facilitated client work group meetings to define configuration requirements, plan for integration with claims and legacy applications and brainstorm user adoption strategies for implementation of the Clear Coverage Prior Authorization automation tool for health plans and providers.

·                      Configured client implementations of the Clear Coverage Prior Authorization application, a SAAS, Web-based, cloud application that enables the real-time processing of provider prior authorization

 

 

06/11 – 12/11UMASS Medical School (UMMS) – Center for Healthcare Finance (CHFC)  Charlestown, MA

Supplemental Security Payment (SSP) CMS Project

Senior Business Systems Analyst

·                      Working with the project’s program manager and technical resources, led the project planning and execution of integration and system testing of data feeds between the UMMS Web-based, .NET and SQL Server application and multiple federal and state mainframe applications.

·                      Elicited and documented business and functional requirements for inbound and outbound secure file transfer (SFTP), ETL to a SQL Server Db (using SSIS packages and stored procedures), and user interfaces using user stories, use cases, work flow diagrams, data flow diagrams and storyboarding under an Agile project methodology.

 

01/08 - 02/11Blue Cross Blue Shield of MA    Boston, MA             

Business Systems Analyst

·                     Worked with technical resources, the business and vendor management assessing requirements, scope, schedule, resource requirements, project budget and return on investment (ROI) of proposed application projects for the IT portfolio.

·                     As the liaison between IT and its business partners, gathered and wrote business requirement documents for new projects, and maintenance and enhancement initiatives; including Web-based group health and wellness programs, provider contracting, provider credentialing and provider performance reporting.

·                     Provided document management and archiving, self-service, Web, work flow, claims and reporting applications support by working with stakeholders, users, vendors and IBM local and off-shore technical staff to trouble-shoot and resolve production problems, perform root cause analysis and plan application maintenance and enhancements.

·                     Drove the project and teamed with Vendor Management to renegotiate a provider credentialing document management vendor contract which reduced monthly expense by 40%; saving over $1 million dollars over the life of the contract.

 

01/05 - 12/07Commonwealth of Massachusetts – Mass Health    Boston, MA         

NewMMIS Project

Business Systems Analyst

·                      Performed gap analysis of current state to future state processes  for design, construction, and migration to the NewMMIS Medicaid claims management application.

·                      Interviewed legacy application stakeholders, managers, users and SMEs; documenting and evaluating business processes, work and data flows.

·                      Storyboarded new application functionality and user interfaces to support education, training and change management initiatives for the migration project.  Wrote policies and procedures for users of new application.

 

09/04Cigna Healthcare Service Operations    Bloomfield, CT             

Intelligent Claims Workstation Project

Process Engineer

·                      Developed current state data collection, analysis and reengineering methodology and tools (business process modeling, activity-based costing, gap analyses, information architecture modeling) to determine optimal claims business processes for inclusion in the pilot implementation.

 

03/04 - 05/04TomraEast    Stratford, CT

Business Process – Current State Definition Project

Project Manager

·                      Designed and led the current state operations business process mapping and analysis project working collaboratively with vendor and business management and staff. 

·                      Coordinated development of the project plan and led project team meetings.

·                      Developed and documented recommendations to reduce cycle time, enhance operating efficiency and better leverage information technology.

·                      Selected, trained and managed both external and internal resources to document and analyze current state business processes.

 

01/04 - 03/04Pfizer Global Research and Development     Groton, CT             

Enterprise Reference Model Project

Information Architect

·                      Contributed to development of an Enterprise Reference Model by interviewing business staff and modeling business processes, applications, data and assets in Casewise Corporate Modeler.

 

03/03 - 05/03State of Connecticut – DMHAS    Hartford, CT

HIPAA Privacy and Security Training Project

Project Manager

·                      Managed the implementation of HIPAA Privacy and Security Rule compliance training project for the State's nine mental health facilities and statewide programs. 

·                      Developed and implemented live and video HIPAA Privacy training program for the agency's 4,000 employees, PNPs and business associates.  Contracted, trained and scheduled a team of trainers.

 

11/99 - 07/02Tufts Health Plan    Watertown, MA

 Senior Consultant, Information Services – Business Process Reengineering, eBusiness

·                      Led and facilitated an IT team for the design and development of a common IT service management process (service backbone), including design of a common CRM application to log, track and report on IT service requests.

·                      Led and facilitated an operations team for the reengineering of trading partner EDI implementation business processes and staffing for provider claims and payment processing.

·                      Led and facilitated an IT team for the development and presentation of an internal Web development team’s response to a business RFP, including construction of a prototype application for electronic billing and payment.

 

06/94 -11/99Pegasystems, Inc.    Cambridge, MA

Manager, Consulting Services

·                      Vendor POC, customer outreach and education, release management, change control and QA-testing support for Y2K readiness to over 100 financial services and insurance clients in the U.S. and abroad that used the firm’s workflow automation, CRM, BPM software

Senior Consultant, Consulting and Reengineering Services

·                      Project manager, application analyst and POC for private and government clients in the healthcare, insurance, banking and financial services industries. 

·                      Lead consultant and hands-on project manager for customer business process analysis, reengineering, business rules definition, and work flow automation application design and configuration, UI/GUI design and configuration (HTML and mainframe), legacy application integration, security planning, testing, user education, software and hardware installation, and production support.

·                      Achieved the highest utilization rate (hours billed and paid for) of all project consultants.

 

01/88 - 06/94Bank of Boston    Boston, MA

Systems Consultant, Information Systems – Business Process Reengineering        

·                      Developed, led and facilitated team-based BPA and BPR, performance measurement, benchmarking, process improvement, activity-based costing and change management projects and  training for corporate and cross-functional teams.

·                      Defined a BPR project methodology for our team.  Developed and delivered BPR education and training through the bank-wide education and training department; teaching interviewing, work flow diagramming, and business process analysis and improvement techniques.

·                      Led a cross functional BPR project team that deployed process, policy and staffing changes that reduced the cost of small business loan origination by an average of 75%.

·                      Led evaluation of internal cross-functional service processes by implementing statistical process controls (SPC) and key performance indicators (KPI).

Associate Product Manager, New England Marketing

·                      Published, edited and wrote for customer affinity magazines, newsletters and radio spots for business, private banking and senior products, working with content and print vendors and mailing houses.

·                      Created and managed customer events for groups of 50 to 3,000 business and private banking customers.

 

 

 

 

 

EDUCATION:College of the Holy Cross

Bachelor of Arts

 

 

University of Massachusetts

Master of Business Administration

 

Boston University

Certificate in Client/Server Application Development

 

TRAINING: Certified Meeting Facilitator-Interaction Associates

Reengineering, The Implementation Perspective- Michael Hammer & Associates

Certified Change Management Facilitator- Pritchett and Associates-“Business as Unusual”

Certificate in Client/Server Application Development- Boston University

(Oracle and Sybase (SQL), Visual Basic, Power Builder)