ANTHONY ENGEL

2283 Pinnacle Way, York SC 29745 | (803) 610-3330    |     AEngel@AnthonyEngel.com

IT MANAGEMENT | VIRTUALIZATION | SOLUTIONS ARCHITECT | SENIOR ENGINEER

Innovative, results-driven professional with proven record of managing complex IT projects and leading technology initiatives.

Proficient in identifying business requirements, performing gap analysis between goals and existing procedures, as well as designing

process and system improvements. Seasoned management skillset crucial for leading technical teams.

  ➢ Proficient in managing complex IT projects spanning multiple disciplines. Technologies include networking, virtualization,

Public/Private/Hybrid Cloud, Linux/Microsoft servers, databases and Unified Communications.

  ➢ Extensive experience with public cloud offerings including Azure, AWS, NaviSite, Rackspace, TierPoint among others.

  ➢ Wide range of experience with Unified Communications including Voice/PBX, voicemail, contact center and video.

  ➢ Ability to bridge gaps between highly technical groups, executives and/or operational groups.

  ➢ Unique ability to quickly learn new products and serve as the Subject Matter Expert (SME).

PROFESSIONAL EXPERIENCE

Senior Solutions Architect -NAVISITE/TWC – 2015-Present Charlotte, NC

Support two sales teams with complex technical designs for customers. Environments include public, private and hybrid cloud,

disaster recovery (DR)/business continuity(BC), colocation, Microsoft Office 365 (O365) and managed services

  ➢ Technical lead for architecting complex enterprise customer solutions spanning multiple disciplines.

  ➢ Work closely with project managers and service delivery teams to ensure seamless customer migrations.

  ➢ Work with management to refine and document processes for consistency.

  ➢ Recognized with outstanding year-end review.

Senior Systems Engineer III - AMERISOURCEBERGEN - 2013-2015 Charlotte, NC

Managed and architected virtual environments including XenDesktop 4/5.6, XenApp 5/6, MetaFrame, Presentation Server, Horizon and

Azure. Topologies included LAN, campus, WAN and cloud infrastructures. Hypervisors included Citrix XenServer 5/6, Microsoft

Hyper-V and VMware ESXi 4.0/4.1/5/5.1/5.5. SANs included NetApp and EMC VNX. Server hardware included HP, Dell and Cisco

UCS

  ➢ Influential member of a project team delivering a 4000 seat XenDesktop environment.

  ➢ Designed both ‘Task Worker’ and ‘Power User’ virtual environments with specific needs. Technologies included XenDesktop,

XenApp, AppVolumes, ThinApp, Horizon, AppSense, App-V and MS Hyper-V. Typically built on Cisco UCS hardware with

EMC VNX 7500 Storage.

  ➢ Developed PowerShell scripts to automate maintenance and collect statistics used by IT Executive Management.

  ➢ Designed and deployed a robust monitoring solution monitoring 7 virtualized environments with over 6000 users while keeping

historical data for 1 year.

Director of IT Operations & Architecture - ENVISIONIT – 2012-2013 Madison, WI

Oversaw customer facing technical divisions including both project based consulting and managed services. Responsible for ensuring

all architected solutions were effective and exceed customer expectations. Lead a team of architects to provide solutions including

server, network, load balancing and virtualization projects. Provided short and long term strategic plans for IT departments. Designed,

implemented and tested Disaster Recovery (DR) plans.

  ➢ Influential member of the Executive Leadership Team.

  ➢ Lead the development of new product lines including Managed Services and Solution Architectures.

  ➢ Design and implement customer solutions including Citrix XenApp/XenServer/XenDesktop, NetScaler, VMWare ESXi, Cisco

Switching/Routing, Unified Computing Systems (UCS), Unified Communications (UC) and Microsoft Active Directory (AD).

  ➢ Recognized numerous times by senior management for initiative and dedication. Consistently received ‘Outstanding’

Performance Reviews in large IT Department (900+).

Previous Roles: Senior Systems Administrator III

  ➢ Fluent in virtualization technologies including VMWare ESXi, VMware Horizon View, AppVolumes, Citrix XenServer,

XenApp, XenDesktop, App-V and Microsoft Hyper-V.

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ANTHONY ENGEL

2283 Pinnacle Way, York SC 29745 | (803) 610-3330    |     AEngel@AnthonyEngel.com

Senior Engineer/Architect - CDW - 2010-2012 Fitchburg, WI

Provided senior level professional services for IT projects including Cisco, Microsoft, VMWare and Linux solutions. Solutions included

voice, video, data and virtualization technologies. Responsibilities included discovery, detailed design, implementation and project

management for complex, multi-discipline projects.

  ➢ Acted as project manager to ensure seamless coordination with clients.

  ➢ Worked complex, multi-vendor problems for customers acting as the primary interface for vendors.

  ➢ Received exceptional feedback from all customers.

VP of Technology - INNOVATION TECHNOLOGIES WORLDWIDE, INC. - 2004-2010 Cross Plains, WI

Oversaw the company’s four product lines including development, production and support. Roles include project management, product

life-cycle, research and development, quality assurance, sales engineering, solution design, documentation and training. Collaboratively

worked with company President, shareholders, sales force, external dealer network, suppliers and department managers to ensure

successful day-to-day technical operations. Created and managed various departmental budgets with exceptional accuracy.

  ➢ Oversaw the introduction of three new product lines that transformed the company’s product line.

  ➢ Ensured efficient technical operations by documenting, automating and improving internal processes.

  ➢ Introduced and managed several ERP/CRM systems to automate and better understand processes.

  ➢ Performed sales engineering for large, complex opportunities involving both voice and data.

  ➢ Recognized numerous times by company president for outstanding work efforts.

  ➢ Prepared company for acquisition.

Previous Roles: Director of Emerging Technologies

Corporate Technical Planning and Operations Manager - EXCELL AGENT SERVICES – 1996-2004 Tempe, AZ

Conducted technical reviews of emerging technologies to determine fits within the organization; evaluated external customer needs

during pre- and post-sales activities and identified possible technology solutions. Proficiently implemented new technologies with

acceptable Return on Investment (ROI) and Cost of Ownership. Produced detailed documentation and process flows for newly

implemented solutions. Trained technical and non-technical employees on systems.

  ➢ Ensured uptime on voice and data production systems meet internal and external Service Level Agreements (SLAs).

  ➢ Successfully implemented a complete Voice over IP (VoIP) system that carried millions of calls per month across the United

States and ensured end-to-end reliability.

  ➢ Awarded for "thinking outside the box" and going "above and beyond" normal duties by COO.

Previous Roles: Senior Voice and Data Engineer, Network Engineer, PC Technician

EDUCATION/CERTIFICATIONS

Master of Science (MS) in Information Technology Management - 2002

BARRY UNIVERSITY - Miami, FL

Bachelor of Science (BS) in Information Technology - 2000

BARRY UNIVERSITY - Miami, FL

Citrix NetScaler 10 App/Desktop Solutions

ITIL Foundations

Citrix Certified Administrator (CCA) NetScaler

LabTech Certified Professional (LTCP)

Citrix Certified Administrator (CCA) XenServer

Citrix Certified Administrator (CCA) XenApp

Citrix Certified Administrator (CCA) XenDesktop

ADTRAN Internetwork Support Professional (ATSP)

ADTRAN Internetwork Support Associate (ATSA)

Cisco Certified Network Associate (CCNA)

Certified Novell Engineer (CNE)

Oracle Certified Associate (OCA)

Certified Novell Administrator (CNA)

Microsoft MCSE (Windows 2000)

Microsoft MCSE (NT 4)

Microsoft MCP+I (NT 4)

CompTIA Server+, Security+, Network + and A+

NACC Certified Copper & Fiber Design/Installation

Envox Certified Developer

Cisco Certified Design Associate (CCDA)

  ➢ Pivotal in the design, implementation, and management of new voice and data platform that handles several million calls per

month and utilizes over 28 Voice T1s.

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ANTHONY ENGEL

2283 Pinnacle Way, York SC 29745 | (803) 610-3330    |     AEngel@AnthonyEngel.com

PROFESSIONAL TRAINING

Citrix XenMobile - 2015

Citrix NetScaler 10 - 2014

ITIL v3 - 2014

LabTech Certified Professional - 2013

Citrix NetScaler Training Course - 2013

Citrix XenServer, XenApp and XenDesktop Training Course- 2012

Adtran Internetworking Certification Course - 2009

Adtran Networking Technologies - 2008

Firefighter I, MATC - 2006

Firefighter II Advanced, MATC - 2006

Quintum TDM and VoIP Gateway Design and Configuration - 2005

Interactive Intelligence CIC Installation and Configuration - 2004

Envox IVR Designer and Developer Course - 2002

Harris 20/20 Phone System Administration - 2001

Windows 2000 Enterprise Management Course - 2001

Network Security - Information Operations Training Experience, U.S. Army - 2000 (Honor Graduate)

Network Security - Information Operations (IO) 101, U.S. Army - 2000

Network Security - Incident Response Handler Course (IRH), U.S. Army – 2000

TECHNICAL SKILLS SUMMARY

SYSTEMS

Virtualization: VMWare ESXi, VMware Horizon/View Citrix XenServer, XenApp, XenMobile and

XenDesktop and Microsoft HyperV , Cisco UCS, HP, Dell

Cloud: Azure, AWS, NaviSite, Google, TierPoint, CenturyLink

MS Windows Servers: NT 3.51/4, 2000, 2003, 2008/R2, 2012/R2 including Exchange, SQL, IIS, SCCM,

WDS and MDT

UNIX/Linux Systems: OpenBSD, HP-UX, Solaris, RedHat, CentOS, SUSE, Ubuntu, Debian

MS Windows Clients: Windows 95/98/2000/XP/Vista, 7 & 8

NETWORKIN

G

Topologies: LANs, MANs, WANs, VPNs, MPLS

Technologies & Equipment: NetScaler, Layer 2 Ethernet switches, Layer 3 routers, Power over Ethernet

(PoE), Firewalls (packet, application & stateful packet inspection), Intrusion Detection Systems (IDS) and

packet sniffers/analyzers.

DATABASES

TELEPHONY

AND

CONTACT

CENTER

Oracle, Microsoft SQL Server, MySQL, PostgreSQL and Pervasive

Traditional TDM (analog and digital), Packet-based voice over (VoIP)

VoIP Protocols: SIP, H.323, MGCP, Cisco SCCP, MiNet

PBX Equipment: Cisco Unified Communications Manager (CallManager) Cisco Unified Contact Center

Express (UCCX), Cisco Unity Connection, Cisco Unified Presence (CUP), Cisco Unified Attendant Console,

Digium Asterisk, Nortel, Avaya, Mitel

Carrier-grade Switching: Lucent 5ESS, Nortel DMS, Excel Switching

IP Phones & Gateways: Adtran, Aastra, Cisco, Grandstream, Linksys, Polycom, Quintum, Snom, Spectralink

SOFTWARE CRM/ERP: Service Now, Sugar CRM, Salesforce, SAP, Oracle/PeopleSoft, Info@Hand, Magic, ConnectWise,

ITSM (Service Management)

MS Office: Word, Excel, Project, Visio, Access, PowerPoint, Outlook, Office 365

Protocol Analyzers: WinEyeQ, Wireshark, Solarwinds

Network Management: LabTech, HP OpenView, Spectrum, Zenoss, Nagios, PRTG, Citrix HDX Insight

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