David W Watson

Email: david.wesley.watson63@outlook.com

Cell: 804-661-8429

 

 

PROFESSIONAL Summary

 

Mr. David W. Watson has over 20 years in gathering and defining business requirements from clients with extensive experience in solution architecture, and leads multi-platform build efforts for leading edge IaaS, PaaS and SaaS technologies, including Advanced Architecture in Amazon Web Services, Microsoft Azure, Oracle MySQL, VMware, and many others. This is accompanied by over 30 years in the telecommunications & information technology experience with diverse background in the commercial, carrier, educational and government sectors. Mr. Watson has a strong process and documentation resume, including building RFPs/RFQs for clients due to his extensive experience in business analytics throughout his career. In retrospect most of his over 30 years in the industry has been focused around data center and enterprise virtualized computing, telecommunications migration from traditional voice technologies to VOIP and SIP technologies and large complex system consolidation specifically related to Cisco UCM (IPT, UCM, Cisco IPCC Enterprise, IPCC Express and collaboration technologies). Mr. Watson is an expert at voice technology call routing and automatic call distribution.

 

Throughout his career, Mr. Watson has provided business process and analytics, technical and strategic vision, design, and implementation guidance on traditional and non-traditional applications, voice and data technologies, and the acquisition and deployment of cloud technologies. This includes the enterprise design, implementation and deployment of global and national enterprise architecture initiatives, contact center environments, and advanced security concepts related to HIPPA, PII, FEDRamp, NIST, SOC and PCI.

 

Mr. Watson is a recognized emerging technology infrastructure, cloud virtualization and security expert. He has been integral in integration consulting of complex technology platforms and business process re-engineering to global organizations through strategy assessments, process, application and infrastructure engineering. He believes that nothing cannot be obtained through innovative enterprise vision and a hardened strategy to produce the best level of merging the business world with on-demand efficiency and cost effective solutions to enable productivity now and in the future.

 

·               Enterprise Architect role for over 10 years involving virtualization and the cloud

·               Technical Business Analyst with over 30 years’ experience in commercial and government space related to voice and call centre technologies.

·               Telecommunications Engineer with over 30 years’ experience in local, national and international environments on complex application and network projects for various employers.

·               Excellent background in facility design, construction, scheduling, and budgeting.

·               Extensive knowledge of advanced concepts in cloud computing architectures, tenancy, scalability, security and performance strategies

·               Experienced in developing and implementing regional, national and global systems/programs for major organizations.

·               Experienced Solutions Engineer – Managing all stages including analyzing, developing and implementation supervision of Web Solutions, Call Center Solutions; Storage and Network Solutions.

·               Compiled over 10 years’ experience analyzing and implementing HP and IBM storage solutions as part of single initiatives within a CORE application/network environment.

·               Compiled 20 years’ experience in CRM, Call Center, Framework infrastructure design, implementation and related adjunct technologies such as IVR, CTI and Voice Messaging.

·               Compiled 30 years’ experience in Network Data/Voice Topology/System Implementation and Design in various small and large infrastructures.

·               Compiled extensive experience as a Solutions Engineer for non-standard requests specializing in all MPLS and Voice Over technologies.

·               Experience engineering, servicing and troubleshooting transport technologies such as Cisco, Nortel, Lucent, Nortel, Avaya, and Mitel, OMNI and Fore networking equipment, Local Lines, ISDN, T1, Frame, ATM, OC3, cable, radio, microwave and satellite.

·               Experience with Frame Relay, ISDN, DSL, T1, T3, OC3 to OC192, Ethernet, Fast Ethernet and GigE.

·               Experience with Internet Protocols: RIP, OSPF, BGP, ISIS, HDLC, and ATM.

·               Experienced in managing cross-functional teams delivering projects  to both internal and external customers

·               Proven planning, organization, negotiating, analytical and problem solving skills

·               Self-motivated, detail oriented, committed to total customer satisfaction, with excellent verbal and written communication skills

·               In depth knowledge of PMI project management tools and methodologies, various project management/tracking software tools, MS Project, MS Office

·               Managed a staff of up to 50 for various employers and carriers throughout my career as an engineer and project manager.

 

PROFESSIONAL EXPERIENCE

 

QUATTRA - GOOCHLAND VIRGINIA (TNVISA)

 

Senior Cloud & Security ArchitectAugust 2014 TO Present

 

Mr. David W. Watson currently serves as Senior Cloud & Security Architect, Strategic Management Consultant and acting Chief Information Officer for Quattra Inc., a Richmond, Virginia based devops solution integration provider.

 

Mr. Watson is responsible for planning, defining process roadmaps and strategic migration planning for Quattra and our clients for Cloud (IaaS, PaaS and SaaS), Infrastructure Network Voice and Data; he manages, plans, architects, and leads multi-platform build efforts for leading edge technologies, including Amazon Web Services, Microsoft Azure, Oracle MySQL, Liferay Portals, VMware, Contact Center Solutions and many others. With over 30 years’ experience in the information technology and telecommunications field and diverse background in both commercial, retail, carrier, university and enterprise sectors, Mr. Watson brings extensive experience in data center and enterprise virtualized computing, telecommunications, network VOIP, SIP technologies and large complex system consolidation, migration and integration initiatives.

 

Mr. Watson was responsible for all risk and compliance operations with Quattra which included development of documentation related to Site Security Plans and Continuity Plans related to PII, PCI, HIPPA, FedRamp and Nist governance and guidelines for the government and financial sectors.

 

He is responsible for managing the team and building RFPs/RFQs for our clients in a management consulting role due to his extensive experience in business analytics throughput his career. This is focused around data center and enterprise virtualized computing, telecommunications migration from traditional voice technologies to VOIP and SIP technologies and large complex system consolidation specifically related to Cisco UCM (IPT, UCM, Cisco IPCC Enterprise, IPCC Express and collaboration technologies such as WebEx and Presence).

 

 

Quattra - Goochland Virginia (TNVisa)

 

Senier CLoud & Security Architect/StrategistJanuary 2014 to August 2014

 

Mr. Watson is a visionary leader with the architectural skills, experience and insight to elevate any application, computing platform infrastructure or data operation to the cloud, specifically focused on Amazon Web Services and Microsoft Azure Cloud Services in Private, Public and Hybrid integrated designs.

 

Mr. Watson was responsible for all risk and compliance operations with Quattra which included development of documentation related to Site Security Plans and Continuity Plans related to PII, PCI, HIPPA, FedRamp and Nist governance and guidelines for the government and financial sectors.

 

Mr. Watson successfully analyzed business requirements, designed and delivered a secure cloud solution for major state, while meeting the mandates of People, Process and Technology. He delivered all process and guideline documentation to complete the compliance cycle. Mr. Watson primary tasks were centered on enterprise environments, carrier infrastructure and application services, He has over 15 years’ experience in the building blocks of visualized environments and delivery models.

 

He has advanced experience in Cloud & SaaS Platforms: Amazon Web Services, Microsoft Azure and ServiceNow; He has worked with JBoss, Tomcat, WebLogic, and WebSphere along with experience in ASP.Net, C++ and Java (mainly web calls and JSon wrap integration), Azure and primarily MySQL & SQL database frameworks.

 

He was responsible for managing the team and building RFPs/RFQs for our clients in a management consulting role due to his extensive experience in business analytics throughput his career. This is focused around data center and enterprise virtualized computing, telecommunications migration from traditional voice technologies to VOIP and SIP technologies and large complex system consolidation specifically related to Cisco UCM (IPT, UCM, Cisco IPCC Enterprise, IPCC Express and collaboration technologies such as WebEx and Presence).

 

 

 

Atlantic – Richmond Virginia (TNVisa)

 

Senior Security & Infrastrcuture Architect/StrategistJune 2013 to january 2014

 

In this role he championed the infrastructure and application of industry best practices, enterprise architecture strategies and engineering standards to ensure successful solutions for a wide variety of projects across Global IT, with an emphasis on cloud based solutions, primarily focused on Google and AWS hosting platforms.  In this position he provided expertise in migration services related to voice technologies form transitional services to VoIP/SIP services for various clients focusing on Cisco and ShoreTel VoIP technologies.

 

Mr. Watson was responsible for all risk and compliance operations with Quattra which included development of documentation related to Site Security Plans and Continuity Plans related to PII, PCI, HIPPA, FedRamp and Nist governance and guidelines for the government and financial sectors.

 

He successfully designed and managed the deployments of these solutions for our clients. In migrating solutions to successfully meet emerging business requirements and have successfully implemented large scale on-premise and cloud computing solutions within the government and private sectors which include Fortune 100 enterprise environments. 

 

 

Rogers COmmunications Inc – Brampton (CONTRACT)

 

Sr. It InfrastrUcture & Security COmpliance ArchitectOCTOBER 2011 TO JUNE 2013

 

·               Prepare, develop and process RFP/RFQ for Infrastructure Team in coordination with IBM Vendors Support Services

·               Telecommunication and Network Design for Unified Messaging, Web Services and Cisco Voice/Video Conferencing Solutions

·               Evaluate and Re-develop Support and Operational processes for SLA agreements with Vendors and Business Units

·               Responsible for gathering and defining business requirements related to PCI for over 30 Application groups, from the carrier group and the inside voice technologies team to prepare solutions to remove PCI from the carriers internal systems.

·               Responsible to work with procurement to prepare appropriate requests for proposals for all network and voice technologies related to the new engineered environment.

·               Architecture current state evaluations of Contact Centre technologies, Application and Data Centre to develop current and future state enterprise PCI Segmentation or Remediation using “Cloud” based technologies (IaaS, Paas and SaaS designs).

·               Perform disciplined infrastructure architecture using enterprise modelling to redesign systems to enable PCI-DSS 2.0 Compliancy in Contact Centre, Corporate and Retail environments (ISO 8583) at Rogers Communications. This includes all aspects of enterprise architecture to mask or remove credit card data from a Tier 1 environment.

o        Security Assessments and re-sign

o        Firewalls, Access Control, Network Segmentation re-design

o        Application integration related to CHD removal

o        Contact Centre re-design related to CHD removal all additional design requirements to ensure information specified was secured as per protection of client credit card data

o        Voice services re-design and migration to SIP technologies across the enterprise

·               Develop strategy, design and managed deployment of leading edge VoIP technologies using Audio Codes and Cisco products for enterprise VoIP and Video Conferencing environments

 

 

Toronto Hydro Coporation – Toronto (Contract)

 

Sr. It VOICE ENGINEER/Architect (IPT/IPCCe)MAY 2009 TO OCTOBER 2011

 

·               RFP/RFQ creation for Voice System and Security Infrastructure & Application strategic projects throughout my current tenure at Toronto Hydro. This included creation of evaluation criteria, procurement alignment and legal definitions.

·               Establish project development practices to achieve reliable results, Adherence to configuration management and documentation practices.

·               Business SPOC and Systems Liaison for Voice and Contact Center

·               Perform disciplined system operations, Establish system architectural design and functional requirements, Identify hardware and software architectural solutions, Design protocols applicable to application based voice technologies, primarily Cisco UCM & IPCC Enterprise voice systems, Unity messaging, Presence and Multimedia Conferencing.

·               Design real-time network applications on selected platforms, WFM, Quality Monitoring and Database technologies

·               Network architecture definition for fibre, traditional and carrier’s services.

 

 

American Express Canada – Markham (Contract)

 

Project Manager/Sr. Voice Archtect APRIL 2008 TO NOVEMBER 2008

 

·               Responsible for gathering and defining business requirements related to the American Express OPEN Card Business Service for over the carrier services, corporate voice technologies and design migration solutions to support the new product launch with integration to contact centre and VoIP technologies. Including IVR and Multimedia

·               Responsible to work with procurement to prepare appropriate requests for proposals (RFPs) for all related network and voice designs related to the new application environment.

·               Managed cross-functional teams (5 to 15 indirect reports) delivering multiple projects for American Express Canada, ranging from $50K to $1M, including both new implementations and customer migration to newer technologies.

·               Major Projects: IVR/CTI Infrastructure Migration – project entailed automated integration of IVR/CTI Infrastructure to backend data warehousing systems for improved self-serve and customer response. Including Cisco UCM VoIP Contact Center Technologies and Call Handling. Automated Client Service Project – project entailed redevelopment of application infrastructure to better service Contact Center and Client self service operations globally. Additional smaller application based project primarily associated with confidential backend application infrastructure that cannot be disclosed due to confidentiality agreement between Amex and Contracted Employee(s)

·               Reviewed projects regularly for adherence to project management methodologies, standards and guidelines and made process changes recommendations as required, Collaborated in the design and implementation of productivity tools and aids to increase efficiency

 

shenker Canada – MISSISSAUGA (CONTRACT)

 

IPT/Unity Technology Project managerMay 2008 TO July 2008

 

·               Responsible for gathering and defining business the requirements to migrate Shenker Canada from a traditional Voice environment to a Cisco IP Telephony/Unified Messaging Environment. I was brought in to build the roadmap, process and technical requirements that would enable their IT department to move forward with the plan post engagement.

o        Identified their current legacy technology while worked closely with business stakeholders understanding their requirements and needs for corporate and contact centre user groups.

o        Determined, Designed and Prepared RFP information for their internal bid process related to the voice migration.

o        Cisco IPT/Unity Messaging - Responsible for defining guidelines and governance for IPT technology with IT Technical and Vendor personal; Responsible for defining project technical design, test and deployment strategies with Vendor partner and IT Technical personal. Responsible for project standards for deployment and decommissioning strategies. Reviewed projects regularly for adherence to project management methodologies, standards and guidelines and made process changes recommendations as required, Maintained project documentation: Gantt charts, Issues and actions logs, Charters and Scope statements, Escalations, Change requests and Responsibility assignment matrix

·               This initiative was a 3 month contract to setup, align and train SHENKER It professionals to take over and proceed to completion of this project.

 

TELUS CANADA at TELUS Mobility – MARKHAM (FULL-TIME)

PROJECT MANAGER/SR. InfrastrUCture ARCHTECT SEPTEMBER 2006 TO MARCH 2008

 

·               Duties included project definition and scope, co-ordination and management of all technical and implementation service activities, customer liaison, engagement, training and support; Provided coaching and mentoring to project leaders working in support of their projects, Effectively managed changes, issues, risks, escalations, communication, project controls and deliverable acceptance as per commitments and project management guidelines

·               Primarily worked with Avaya and Enterprise Genesys Design and Implementation

·               Major Projects:

o     Enterprise Infrastructure Réalignement Project:

o       Work-Stream 1: Network Voice and Data Topology Re-design, evaluation, design and re-deployment to meet a VoIP MPLS emerging infrastructure using Cisco Technologies.

o       Work-Stream 2:Contact Center Application Infrastructure Migration Enterprise alignment of 3 divisional Genesys Contact Center Environments to a single enterprise environment. This migration was managed by a joint relationship between the project team and vendor manufacturer.

o       Work-Stream 3:Facilities Re-Alignment nationally to consolidate Contact Center locations for improved facility structuring and costs.

o       Work-Stream 4:Data Center Re-Alignment and Consolidation; redundant design of Data Centre Database/Server environment to primary Carrier Tier 1 locations in Canada to service all customer facing applications and data base needs nationally and globally in a strategically placed “cloud” design to enable access anywhere, anytime via any medium.

o       Work-Stream 5:Global infrastructure Build; consisted of designing a redundant fibre optic environment between national onshore facilities and off-shore facilities in south-east Asia. This initiative was to support streaming data and VoIP technologies between Canada and off-shore environments.

o       Work-Stream 6:Desktop and Contact Center Adjunct Application Design; consisted of a re-design of the existing Citrix, Desktop Image, and Call Recording infrastructure off-shore to  satisfy capacity growth, application environment, and infrastructure being re-designed in the project.

o     CTI Application Upgrades and System Changes; consisted of system upgrades to contact center technology on a quarterly basis.

o     CTI infrastructure Upgrades; System Server and network changes defined through regular enterprise evaluation.

·               Managed a budget of $100K to 6M and indirect reports of 5 to 50 employees including IT Business Analysts, Developers Network Voice and Data Engineers.

 

STRATEGIC RESOURCES GROUP – US/Bolivia (Full-Time)

SR. TECHNICAL eNGINEER/aRCHITECT JANUARY 2006 TO SEPTEMEBER 2006

 

·               Responsible for gathering and defining business requirements related to voice technologies, the position was to gathering information and design a system to more efficiently route voice and data traffic without the use of traditional landline services, in this case via other mediums such as Microwave, Satellite with VoIP, SIP and Large Data uploads. \

·               Provided design on demand for network voice and data solutions for North South American companies.

·               Provided analytical, engineering and project management services for businesses for Carrier Infrastructure, Contact Center, and Customized Workforce Management Solutions, Network Security, Network Voice and Application Data migrations of technologies within legacy or new infrastructures.

·               Provided analytical and solutions for NAS and SAN systems in various environments.

·               Responsible to work with local carriers to design, deploy and train the new technology for voice and data transmission.

 

Major Projects:

·               cotas (bolivian Telephone company (Sr. SIP Engineer)

o SIP (VoIP) Infrastructure Project; Designed and Managed restructuring of SIP technical Infrastructure for local telephone company in Santa Cruz Bolivia.

 

 

IBM Global Services – Markham (Full-Time)

 

SR. BCS CRM VOICE/CONTACT CENTRE Architect OCTOBER 2004 TO NOVEMBER 2005

 

·               Prepare, develop and process RFP/RFQ for National Enterprise Contact Center Solution w/VoIP

·               Telecommunication and Network Design Project Management and Implementation for Contact Center Solutions.

·               Evaluate and Re-develop Support and Operational processes for SLA agreements with Vendors and Business Units

·               Lead technical resource for new technology implementations; overseeing all Project Pre-cutover testing and post-cutover UAT

 

Major Project:

·               Sprint Contact Center Infrastructure Re-Design; Sprint Global Services (Kansas City) Workforce Management Subject Matter Expert; Analyze and review business requirement to develop new technology solutions for enterprise contact centers. Business Liaison/Analyst for Contact Center requirements and process transitioning for WFM. Business Liaison/Analyst for Contact Center LOB inter-operability and migration Process for WFM.

·               Technical Subject Matter Expert for design, development and deployment of Enterprise Workforce Management application infrastructure

·               Technical Subject Matter Expert for trouble-shooting and resolution of inter-carrier/continental VoIP issues

 

 

 

AVIVA CANADA – SCARABOROUGH (FULL-TIME)

 

SR. VOICE/Infrastrcuture ENGINEER FEBRUARY 2004 TO SEPTEMBER 2004

 

·               Analyze and review business requirement to develop new technology solution for enterprise contact centers.

·               Business Liaison/Analyst for Contact Center Security requirements and process transitioning.

·               Business Liaison/Analyst for Contact Center LOB inter-operability and migration Process for Security Governance

·               Maintain, deploy and design Workforce Management Products; existing and new. (Blue Pumpkin & Aspect eWorkforce Management)

·               Prepare, develop and process RFP/RFQ for National Enterprise Contact Center Solution w/VoIP

·               Telecommunication and Network Design Project Management and Implementation for Contact Center Solutions.

·               Provide Tier 3 and 4 engineering support for all contact center technologies form carrier layer to application layer.

·               Evaluate and Re-develop Support and Operational processes for SLA agreements with Vendors and Business Units

·               Lead technical resource for new technology implementations; overseeing all Pre/Post-cutover testing

·               Created project plans, wrote SOW (Statement of Work), tracked changes and monitored project schedules

 

AT&T Canada – TORONTO (FULL-TIME)

 

Sr. DESIGN Engineer/Architect/Supervisor MARCH 2001 to AUGUST 2003

 

Major Projects:

·               Ceridian Network Voice and Data Topology Re-design; consisted of re-design of network topology to support VoIP and disaster recovery initiatives nationally utilizing Cisco voice technologies as the core foundation.

·               IVPN/VPN Projects; consisted of delivering integrated iVPN and VPN solutions to Financial, Insurance, Manufacturing and Automotive companies across Canada and the United States.

·               Contact Center Infrastructure Design Projects; consisted of re-designing contact center environments for companies partnered with AT&T.

·               Lavalife.com Web Infrastructure Project consisted of web server and infrastructure re-design and improvements to provide for current and future capacity growth.

·               Eastlink Project; infrastructure design to provide high speed internet services for associated partners in the Canadian Maritime Provinces.

·               Network Voice and Data Infrastructure Projects; these project consisted of network server, mainframe and infrastructure re-designs both internally and for external customers to support changes in evolving technologies.

·               Data Centre: VMware server consolidation project, design and strategy for client based customers for primarily hosted solutions.

 

AT&T Canada/AT&T GS   (Positions are detailed chronologically from most recent)

 

Sr. DESIGN Engineer (Security/Network Voice & Data)Advanced Engineering (AT&T)

 

·               Analyze, design, develop and engineer new product strategies.

·               Prepare Managed Service Proposals and Technical Service Descriptions for various engineered designs and new products based on business requirements.

·               Manage and Resolve Support Level 3 and 4 Engineering issues within the managed service environment.

·               Analyze and prepare strategic designs of new managed software applications for end-user customers

·               Project Management and Implementation Supervision for all designs which were contact center related

·               Technical resolution of chronic service issues

·               Technical Writing and deployment

·               Pro-active Benchmarking/Design Evaluation and Redesign/Recommendations of existing Call Centre Infrastructures; utilizing the following technologies: AVAYA Call Center Technologies Definity; CMS; IVR and Predictive Dialler; Definity 1; Octal Messaging); Genesys Enterprise Call Center Technologies, CISCO ICM/IPCC Technologies (ICM 4.5 & 6.2); InterVoice Brite IVR Technologies, NICE call recording systems, Hammer Dialler Technologies, etc.; VOIP solution Service, deployment and development.

·               Experience in cross-functional network storage solutions to support Call Center applications and activities

·               Technical testing of all new and existing projects utilizing both vendor specific environments and customer UAT process.

 

Engineering Supervisor, Security Solution IntegrationsBRAK Security Solutions (AT&T)

 

·               Manager Security Solutions Engineering Team of 10 to 20 for various platforms provided by AT&T Global; such as: Checkpoint FW-1; Net Screen; Intrusion.com Products; RSA; ISS; Alteon; Big IP/F5; Stonebeat, Cisco…etc.

·               Analyze Business Requirements and Resolve Support Level 3 and 4Security Engineering Group within AT&T Global.

·               Analyze, review and determine customer needs assessment.

·               Project Development Team for transition, process development and assignments.

·               Security Integration and Engineered Design, Intrusion Process Engineering and Development, Technical resolution of chronic service issues.

·               IPND Design engineering approval team for Special Security Solutions and Internet Access Special Process Approval Team

 

Sr. ArchitectNETCOM Internet Solutions (AT&T)

 

·               Project Management and Network Security Engineering involving all Virtual Private Networks, from access, design/engineering, provisioning, turn up and post implementation SLA’s/Billing and Maintenance hand-off.

·               Project Management, design/engineering, provisioning, turn up and post implementation SLA’s/Billing and Maintenance hand-off; including infrastructure redeployment.

·               Project Management of Process Teams for major customer portfolio on day-to-day upgrades and changes. Process PMO Development.

·               Project Development Teams for transition and process development and assignments.

·               Analyze, design and development engineering using CISCO equipment in iVPN and ATM Design.

·               Technical resolution of chronic service issues based on analytical review process of business requirements.

 

CROWLEY MARITIME CORPORATION – Jacksonville (TNVISA)

Sr. Contact Center BUSINESS/Technical Analyst JanUARY 1999 to MarCH 2001

 

·               Telecommunication engineer involving national US locations and redesign of ISDN voice and data network services.

·               System and Software support on various systems. Avaya Platform: Definity G3r, Intuity Audix, CMS Sparc 20 CISCO platform, and various other platforms used within the company.

·               Engineer and Deploy integrated Backup Voice and Data Network Design utilizing Cisco VOIP and VOF technologies with applicable security design and lock-down applied.

·               Internet infrastructure Design and Security Platform Re-Engineering, including researching and writing security policy and governance.

 

CANADA TRUST CORPORATION – LONDON (CONTRACT)

 

Sr. Software Specialist (Voice and IVR infrastructure) AUGUST 1998 to JANUARY 1999

 

·               Provide technical engineering of Call Center Redesign of IVR and all integrating adjuncts; hardware and software on various systems. Avaya Platform: Definity G3r, Intuity, CMS Sparc 20 and Conversant IVR.

·               Responsible for researching, writing and implementing integrated systems policies.

 

 

CASINO WINDSOR CORPORATION – WINDSOR (Full-Time)

 

Sr. Infrastrcuture Engineer ((Network, Voice, CONTACT CENTRE, IVR)MAY 1993 to AUGUST 1998

 

·               Sr. Technical Project Deployment Engineer/Manager and Vendor Liaison for network voice and data implementations

·               Sr. Engineer – Network Voice and Data Topology and Equipment Design Engineering

·               Sr. Security and Surveillance System Design engineer

·               Provide design, diagnostics, troubleshooting and service to Audio, Telecommunication, satellite and various other electronic based systems. 

·               Provide system design and implementation for current and future technologies.

·               Provide Service, MAC, design and implementation for DefinityG3r PBX, Intuity Voice Messaging System and Genesis Call Accounting System.  Avaya BCMS, Call Center, Conversant design and implementation. 

·               Provide for all security, firewalls, VPN’s, building of gateways etc.

·               Provide cabling co-ordination, design and implementation for outside and inside infrastructures, related to mediums required for data, telephone and fibre optics. 

·               Provide design, engineering and deployment for all application based systems, network storage components and integrated IT systems.

 

 

 

Other Related Professional Experience

 

National Telecom – London (Full Time)FebRUARY 1990 to April 1993

·               Voice Engineer

 

Canadian Telecommunications Group - Scarborough (Full-Time)March 1984 to January 1990

·               Telecommunication and Network Systems Implementation Technician

 

EDUCATION AND PROFESSIONAL ASSOCIATIONS

 

Certifications Presently Working on:

·               CISSP Certification-In progress

·               I-Net Certification-In progress

 

Related Associations:

 

·               PMI Institute Member

 

Educational background

 

·               Fanshawe Community College                                     1983

London, Ontario

 

Course: Electronics Engineering Technology

 

References Supplied Upon Requests

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