Employment Details

Employment Contour

Employer

Manulife Financial

Tenure

Jan 2015 – Till Date

Designation

Director, Enterprise Architecture

Roles and

Responsibilities

Responsibilities:

As Director – I'm responsible for the development and execution of the Manulife regional architecture & innovation strategy and framework, as well as technology implementation.

Engagement: defining a simpler and more effective engagement/service model for Cloud services that will be consumed by Manulife business.

Simplification: improving the delivery velocity of the organization. Key technical initiatives include:

•Cloud Operations, (CloudOps), where we define and impose standards and end-to-end automation of on-boarding business to the cloud and automation of deployment. Think of this as Manulife++ (added services)

•Centralized logging integrated with business activity monitoring

•Framework for DevOps & Continuous Delivery

•Common operations model for mobile applications

•         Salesforce Common Architecture Framework.

•        Developed & Implemented the Service Oriented Architecture using IBM Data Power, IBM WebSphere Cast Iron & IIB

Projects  currently managed:

•Regional ePOS (Point Of Sale) deployment leveraging cloud technologies

•Migration of Manulife Portals to IBM SoftLayer Cloud

•Actuary Systems – Proof of Concept in Cloud

•SalesForce POC in China

Employment Details

#

Employment Contour

Employer

AXA Technology Services Asia

Tenure

Jan 2012 – Dec - 2014

Designation

Solution Design Architect

Roles and

Responsibilities

As Solution Architect I oversaw various IT assignments that are aimed at improving a business. Leading the OpenStack Solution for Hybrid Cloud. 

My role varies from project to project but the core set of tasks I cover include:

·                    Identifying the organization’s needs and building strategy in terms of infrastructure.

·                    Provide insight and guidance on systems and architectural design.

·                    Responsible for the design of infrastructure, application and enterprise architecture

·                    Breaking down large scale projects into manageable chunks.

·                    Working out which IT products to use based on cost benefit analysis and research

·                    Explain to designers and developers what is required and overseeing the progress

·                    Responsible for creating an architectural framework in a cost effective manner ensuring compliance

·                    Advise business on managing future IT needs
 

Results:

# Managed reversibility projects: took over the IT responsibility, setup, transition of outsourcing contracts

# Led the technology M&A (AXA’s acquisition of the HSBC insurance (over 40 co-workers involved)

# Delivered multiple RFPs for pre sales activities on technical and functional projects

# Designed, delivered and managed core server infrastructure upgrade project, including OpenStack private cloud

# Developed policies and procedures to ensure the organization’s IT assets protection, the security and privacy of critical IP on factory process, Implemented SOX compliance projects

# Managed crisis situations, improved processes and workflows, implemented ITIL

# Recruited, trained and mentored technicians and engineers

# Delivered IT support: help desk, local support team, production team

# Provided SME technical support for our outsourcing teams

AXA Projects Delivered as Solutions Architect:

1. AXA Indonesia: As Chief Architect in Indonesia, building up AXA Indonesia Architecture Practice and mentoring architects in the following projects.

AXA Mandiri Financial Service (AMFS) Optimization:

Assisting AXA Mandiri Financial Service targets a $600 million sales target, in order to achieve this target we have this projects

a) AMFS Branch Network Optimization project for 1700 Branches.

b) AMFS Business Process Automation.

c) AXA Services Indonesia Scope Expansion for IT Services.

d) AXA Indonesia Data Center Consolidation.

e) AXA Services Disaster Recovery design with Hybrid cloud.

2. AXA Hong Kong:

a) Office 365 Email Design and Deployment for 3300 Field agents, with two factor authentication.

b) Hadoop Proof of Concept Design and Deployment.

c) Designing Architecture Framework for AXA Tech Cloud, Hosting Services, Management and Collaboration Services.

d) Big Data POC using EMC Greenplum.

3. AXA Singapore:

Data center migration of Insurance Applications from Melbourne to Singapore.

4. AXA China:

a) Design the AXA China IT infrastructure for access to Regional Applications.

b) AXA Assistance Infrastructure planning and design.

5. AXA Thailand:

a) Design the AXA Thailand IT infrastructure for access to Singapore Based RTOM Applications for E Proposals.

b) Design & Plan Thailand Business Continuity Plan and disaster recovery

Employer

Hewlett Packard, Enterprise Services

Tenure

Aug  2007 – Jan 4, 2012

Designation

Technical Solutions Architect

As a Technical Solutions Architect/ Enterprise Account Architect, I worked various business domains like Insurance, Finance, Retail and Transport.

I worked with teams of technology specialists on various infrastructure/ Data Center technologies.

Act as a consultant (pre/post sales) in designing, developing, planning and deploying IT infrastructure per the client requirements aligning it to the business objectives.

I am accountable for solution's output in terms of quality, timeliness and compliance with requirements as defined in the Scope of Requirements (SoR) in new (First Of A Kind) solutions and supplement the detail of repeatable solutions.

I am responsible for delivering the best possible solution that aligns to the business and convinces the stake holders of their validity and success.
 

Major Achievements

1.                     Data Center Consolidation Project for Aviva USA. (There were several projects under this contract)

http://www8.hp.com/us/en/hp-news/press-release.html?id=169711#.VBkddRbCvaE

Employer

Microsoft Corporation

Tenure

May 2004 –  Aug 2007

Designation

Premier Consult and Escalation Engineer

Roles and

Responsibilities

As a Microsoft Consult and Escalation Engineer for Windows Platforms Network and Security my role was to provide techno managerial supervision to a team of Technical Consultants and Microsoft Server Support Engineering team.

Act as a consultant (pre/post sales), Work as an Escalation point to the support Engineer incase necessary.

Carry out incidence tracking and management. Conducting regular triages (training sessions) to keep the technical skill set level up to the mark.

Resolve issues (resources, functionality, timing, cost, priorities, etc.), and escalating to higher management when necessary.

Evaluation of solutions, including research, product and vendor evaluation.

Product/Vendor selection and contract negotiation. Develop operational processes and procedures for support and define SLA’s.

Employer

Cisco

Tenure

April 2000 –  May 2004

Designation

Engineer – Level 2 Network Engineer

Roles and

Responsibilities

Implementing and Integrating LAN & WAN Networks in Multi-Platform environment

Solve Network related issues of Cisco customers.

Install, Configure & troubleshoot CISCO Routers/ Switches

Troubleshoot LAN & WAN problems

Training New Network Engineers

PROFESSIONAL CERTIFICATIONS

TRAININGS

·              Microsoft Certified System Engineer – 2000/2003

·              ITIL v3 Foundations

·              Citrix XenServer Enterprise Edition 5.0 (Certificate)

·              PMP - Project Management Professional

·              TOGAF – The Open Group Architectural Framework

·              VMware vSphere ICM

·              VMware vSphere: Design Workshop (3 days) VCAP - DCD Certification

·              HP Blade System Matrix

·              HA Clustering with Red Hat Linux

·              VMware VCloud Director

·              Storage considerations for 3PAR

·              Demystifying the Storage Cloud

·              Amazon AWS Architecture Training

·              OpenStack- Design Private Cloud with Hastexo