Carl W. Scott, PMP, ACP, CSM

972 Gates Ave, Kingman AZ 86401 ▪ (C) 407-864-5905 ▪ cwhscott@gmail.com

IT Executive / Software Development Director / Senior Program Manager

Seasoned technology professional that has reorganized / optimized IT departments, retooled technical environments, defined technology / software product roadmaps, and improved business performance through strategic technology initiatives. Leverage IT operations expertise with 15 years of senior leadership experience and more than two decades managing staff, projects and software development initiatives to deliver business solutions that increase productivity, decrease overhead costs, and generate tangible ROI. Excel at strategic planning and executing tactical efforts to ensure business success.

 

Areas of Expertise

Enterprise Resource Planning (ERP) System Implementation / Support, Product / Program / Project Management, Strategic Planning, Risk Management, Regulatory Compliance, IT Governance / Operations, Cloud Computing / Migrations, Software as a Solution (SaaS), Infrastructure as a Solution (IaaS), Software Development Life Cycle (SDLC), Agile Certified Practitioner, Certified Scrum Master, Web / Mobile Application Development, e-Commerce, Search Engine Optimization (SEO), Systems / Data Integration, Disaster Recovery / Business Continuity, User Support, Vendor Management, Cost Control, Process / Quality Improvement, Customer Relationship Management (CRM), Mentoring, On-Shore / Off-Shore / Hybrid Software Teams, Web Accessibility Compliance, Payment Card Industry Digital Security Standard (PCI DSS)

Professional Summary

Senior Program Delivery Manager (Consultant), Intertec International, Honolulu, HI (1/2016-Present)

Technical Environment: Suite of Security Tools (Vulnerability Management, Threat Detection, Log Aggregation / Management / Reporting, Change Detection/Alerting, etc.), Office 365, SharePoint, C#.NET, SQL Server / SQL Server Reporting Services, SaaS Solutions, Waterfall / Agile Methodologies, Web / Mobile Development, Cisco Firewalls / Wireless / VoIP / Network Devices, Microsoft System Center Configuration Manager

Leads large combined team of consulting and client resources delivering a program comprised of 18 Payment Card Industry (PCI) Digital Security Standard (DSS) projects that will ensure compliance. Key accomplishments and ongoing efforts include:

§ Completed cardholder data environment (CDE) discovery across a global enterprise through technical and business architecture analyses

§ Led efforts to minimize enterprise risk footprint related to credit card breaches via people, process and technology

§ Drove on-schedule efforts to finalize a new CDE design, improved policies/procedures and incident response procedures

§ Managing phased implementation of remaining projects that comprise the overall program throughout 2016

 

Senior IT Executive (Consultant), Campus Works Inc., Various Client Locations (2/2015-12/2015)

Technical Environment: Higher Education Instructional / Management Software (Banner ERP, Scheduling, Blackboard / Canvas Learning Management Systems, Master Device Management Tools, ARGOS Reporting), SharePoint Enterprise Server, Java, PHP, C#.NET, SQL Server / SQL Server Reporting Services, SaaS Solutions, Waterfall / Agile Methodologies, Web / Mobile Development, Cisco Firewalls / Wireless / VoIP / Network Devices, Google Apps, Office 365, Data Warehouse & Business Intelligence Solutions, Microsoft System Center Configuration Manager

Served as contract CIO / CTO delivering services that include: Strategic Planning, IT Effectiveness Assessment, Accreditation & Compliance, Business Process Review / Optimization, Leadership & Mentoring, and Transition & Transformation.  Completed engagements/projects include:

§ Revitalization of data center, networking and computing capabilities across a seven-campus college—effort included assessment, planning, and then driving procurement/installation of prioritized capabilities

§ Replacement/upgrade of storage arrays, unified communications capabilities (Microsoft Exchange/Skype for Business), server/desktop software (Windows Server 2003 migration as well as Windows 7 to 10 upgrades), and ERP systems

§ Completion of business process review/optimization activities that included audit improvement results and operational efficiencies

§ Adoption of SaaS solutions that provided a proven return on investment, greater level of services/functionality and end user satisfaction

§ Development of business continuity/disaster recovery strategy and technology implementation across multiple campus/facility locations

§ Transformation of technology staffs that led to improved technical competencies, predictable project outcomes (timeliness, budget adhering, quality), higher customer satisfaction and enhanced software development efforts

 

Director, Application Development (Consultant), The LiRo Group, Syosset, NY (10/2014-2/2015)

Technical Environment: Engineering / Construction Management Systems (ERP, Design, Scheduling, Project Management, and Custom-Developed Solutions), SharePoint 2010 / 2013, C#.NET, SQL Server / SQL Server Reporting Services, SaaS Solutions, Multi-Site / Distributed Team Development, Waterfall / Agile Methodologies, Web / Mobile Development, TFS

Completed thorough assessment of business processes/existing systems and developed an enterprise architecture-driven approach / plan that will incrementally yield the near and long-term key benefits listed below.  Directed completion of activities related to the most critical items pertaining to:

§ Robust and reliable business continuity / disaster recovery capabilities

§ Enhanced data integration across systems managing sales, project tracking, profitability analysis and collaboration

§ Executive / line management dashboards providing actionable information for sales efforts,  ongoing projects, and other key process indicators

§ Responsive automation capabilities to meet client/project-specific needs in a significantly changing environment

§ Product development and rollout of Disaster Response Management System
 

 

Regional PMO Director (Consultant), Prolifics, New York, NY (4/2014-10/2014)

Technical Environment: IBM BPM Suite / Web Application Server / Portal, Java/JSP, Data Warehouse / BI Technologies, SaaS / IaaS Solutions, Multi-Site / Distributed Team Development, Waterfall / Agile Methodologies, TFS, Rally, REST APIs, Web / Mobile Development, Linux / Windows Platforms

Led PMO transformation initiatives to revitalize overall project delivery effectiveness.  Managed rapidly growing portfolio of sales/delivery efforts for the company’s largest region with a target value in excess of $40M.  Implemented corrective actions that ensured multiple inherited, high visibility projects met key metrics and received high customer satisfaction results.

§ Revamped/developed/implemented policies, processes, and tools that measurably improved effectiveness and communication between senior leadership, clients, sales, and PMO team members

§ Mentored/improved the capabilities of project managers assigned across projects within the region—resulted in the rapid return of all projects in “red” or “yellow” status (at the time of his arrival) to “green”

§ Teamed with sales and technical practices to craft efficient/effective solution proposals that led to clients achieving critical business goals/objectives through successful technology implementations

§ Led delivery teams responsible for implementing SOA/business process management/integration/identity and management solutions for healthcare, higher education, financial services, hospitality, and non-profit clients

 

Director for Solution Development / Delivery (Consultant), Avanade, Multiple Locations (7/2013-3/2014)

Technical Environment: Dynamics CRM 2011 / 2013, SharePoint 2010 / 2013, C#.NET, SQL Server / SQL Server Reporting Services, Data Warehouse / BI Technologies, SaaS / IaaS Solutions (Office 365, Dynamics CRM and Azure), Multi-Site / Distributed Team Development, Waterfall / Agile Methodologies, Web / Mobile Development, TFS

Led multiple simultaneous sales/delivery efforts for complex projects that ensured customers met required business objectives. Drove innovation/results through strategic planning, business process improvement, portfolio transformation and the implementation/management of effective governance structures.  Initiated actions to ensure projects remained on schedule, on budget, and solutions were delivered with the highest possible quality.

§ Completed Delivery QA Reviews for three projects and then oversaw corrective actions that allowed each to meet cost, schedule, and quality parameters

§ Implemented proactive measures to ensure required progress was realized for an assigned portfolio of projects across multiple business domains (non-profit, healthcare, and financial services)

§ Led solution envisioning/architecture discussions for assigned projects and others requiring unique expertise

§ Key projects delivered multi-million dollar, tailored customer relationship management/workflow management solutions to healthcare, insurance, pharma, financial services, non-profit, and benefits management clients

 

Director for Application Architecture & Development, AMC Networks, NYC & Bethpage, NY (3/2012-7/2013)

Technical Environment: Oracle RDBMS 11g, Oracle Financials R12, Salesforce.com, Java/JSP, SharePoint 2010 / 2013, VMWare, ASP.NET, PHP, TFS, SQL Server / SQL Server Reporting Services, Windows / Linux Platforms, Web / Mobile Development, SaaS / IaaS Solutions (Workday for HR, ADP for Payroll, Service Now for Help Desk, Daptiv for Portfolio Management, Oracle On Demand, Office 365, SAVVIS Hosted Data Center)

Directed internal team / vendor efforts to implement new and support existing business systems that manage a >$1B revenue media and entertainment company.  Managed full life cycle activities that leverage a combination of formal methodologies to deliver innovative solutions. Defined technology strategies, manages key initiatives and project resources, and initiates cost controls / process improvements.

§ Led technical efforts to transition 25-plus applications from former parent company facilities to cloud-based SAVVIS data centers—defined successful key strategies/requirements and then drove the delivery effort

§ Architected integration solution strategies between systems—legacy to new, premise to cloud, and cloud to cloud—that ensured successful transition to SaaS / IaaS capabilities

§ Implemented single sign-on solution for key applications throughout the enterprise

§ Guided technical efforts to split key applications and implement new Oracle Financials R12 instance leveraging Oracle On Demand—ensuring timely separation from parent company systems

§ Transformed development team technology, processes (Agile and Waterfall), and delivery capabilities

Staff Director for IT Architecture & Applications, IEEE, Piscataway, NJ (6/2010–3/2012)

Technical Environment: Oracle RDBMS 10g/11g, Oracle Financials 11i, Oracle BI Enterprise Edition (OBIEE), Siebel CRM 7/8,Salesforce.com, Java/JSP, Universal Content Manager, SharePoint, Vignette Portal, HP Blade Servers, VMWare, SOA, REST APIs, Data Warehouse / BI, e-Commerce, ASP.NET 3.5,SQL Server / SQL Server Reporting Services, SEO, Web Accessibility, Oracle Identity and Access Management technologies, JIRA, Confluence, Linux, Web / Mobile Development

Directed large team of internal and contractor personnel providing ERP / CRM / Enterprise Content Management system/software development and support activities for applications supporting over 1.9M customers.  Managed full SDLC in a manner that streamlined costs while ensuring fielded systems improved productivity, optimized processes, meet compliance requirements and contributed to potential revenue increases.  Defined technology strategies, managed key initiatives and project resources, analyzed / upgraded IT infrastructure, and initiated cost controls / process improvements.

§ Assessed ongoing ERP/CRM/e-Commerce replacement project and developed/gained approval for a new approach that saved more than $6M in implementation costs and ~$1M in annual support cost.

§ Implemented single sign-on solution for key applications properties throughout the enterprise

§ Delivered key software development projects well-within overall budget and forecasted spend plan levels--contributed significantly to the IT Department achieving budget surpluses each year.

§ Improved software development by implementing Agile Scrum/iterative development methodologies--led to higher production quality, higher on-time, on-budget results, and stronger relationships with product owners and users.

§ Developed and executed strategic projects for key business units that replaced aging servers, leveraged virtualization technologies, improved network reliability / security, established master data management, decreased total operating costs, enhanced software development capabilities, met Payment Card Industry (PCI) Digital Security Standard compliance, and implemented search engine optimization (SEO) improvements.

 

Director, Information Technology & Services, IEEE Computer Society, Los Alamitos, CA (3/2009–6/2010)

Technical Environment: Salesforce.com, Web / Mobile Development, Java/JSP, SOA, REST APIs, e-Commerce, ASP.NET, SQL Server / SQL Server Reporting Services, SharePoint, SEO, Web Accessibility, LDAP, JIRA, Confluence, Linux, HP Blade Servers, VMWare, NetApp NAS

Directed internal team—augmented by vendors—to provide timely business solutions and technology infrastructure management.  Managed full software development life cycle activities for the flagship website (computer.org), Computer Society Digital Library (CSDL), e-commerce store and other web properties essential to providing services to members and partners/customers.  Defined technology strategies, managed key initiatives, analyzed / upgraded IT infrastructure, and drove process improvements.

§ Led multiple website redesigns efforts—the first was delivered within the first 60 days of being hired—that resulted in increased visits as well as revenue

§ Implemented improved technologies and collaborated with IEEE headquarters to enhance the CSDL and its integration with the IEEE Electronic Library—efforts yielded better searching and numerous enhancements to users

§ Revived a previously stalled content management system (CMS) migration project that was significantly hampering brand consistency as well as the effective use of computer.org—delivered a fully migrated site with upwards of 10K pages within first four months of being hired

§ Leveraged the diverse expertise of the Computer Society’s volunteer leadership / membership to build an early proof of concept for the online Special Technical Communities—a capability intended to foster collaboration / information sharing across a diverse and growing set of interest areas

§ Analyzed / streamlined / updated the data center infrastructure in a manner that allowed for the follow-on incorporation of key production systems into the IEEE data center, while creating a needed business continuity / disaster recovery capability

§ Improved overall software development efforts by implementing Agile Scrum/iterative development methodologies, which delivered new capabilities in a more expedited and qualitative manner

 

Software Architect & Account/Delivery Manager (Consultant), Avanade, Inc., Multiple Locations (4/2007–3/2009)

Technical Environment: SharePoint (WSS & MOSS 2007), ASP.NET 2.0-3.5, C#.NET, VB.NET, SQL Server/SQL Server Reporting Services 2005 & 2008,Web Services / SOA, Data Warehouse / BI Technologies, SEO, MS Dynamics CRM, TFS

Delivered projects that improved Enterprise Content Management capabilities, ERP (SAP) integration, fund management, workflow management, security controls, SOX accountability, business intelligence reporting, e-commerce initiative effectiveness, project management oversight, Intranet / extranet portal functionality, and software development processes. 

§ Developed achievable, targeted technology roadmap that enabled large client firms to achieve short-, medium-, and long-term business goals.

§ Spearheaded proposal efforts that netted $6,000,000 in new business across the Media and Entertainment, Financial Services, Hospitality, Education, Healthcare, Real Estate, and Services domains—then served as architect / delivery manager.

 

CTO / VP for Web Services (Consultant), Insurance Office of America, Longwood, FL (2/2006–4/2007)

Technical Environment: SharePoint, ASP.NET 2.0, C#/VB.NET, SQL Server/SQL Server Reporting Services, Virtualization Technologies, SEO, e-Commerce, Data Warehouse / BI Technologies

Provided the vision and direction for corporate IT, software development, and two subsidiary technology companies. Managed Web services subsidiary’s development projects, sales function, and personnel. Architected and managed custom, high-volume enterprise content management, collaboration and e-commerce (B2B & B2C) solution implementation projects.

§ Significantly reduced the costs and time required to launch new solutions by reengineering core programming, database, and reporting modules.

§ Increased profits, on-time delivery, and service quality (customer satisfaction) after revising the sales proposal, project management, and CRM process.

§ Completed strategic integration efforts between ERP (Great Plains) system and key workload/revenue generating applications.

§ Provided single contributor expertise to the upgrading of infrastructure/applications for medical centers and benefit/insurance providers as part of work done with two subsidiary companies.
 

Chief Information Officer, Seminole County Public School District, Sanford, FL (8/2005–2/2006)

Technical Environment: SharePoint, ASP.NET, ASP, PHP, Cold Fusion, SQL Server, Oracle, Data Warehouse / BI Technologies, PeopleSoft

Served as strategic and tactical leader overseeing the district’s entire IT infrastructure and core services (data center, software development, network operations, help desk, training, field support, media production, technology insertion, and project management). Provided direction for 90-member IT Services team, led efforts to develop 3-year plan for administrative and instructional technology, initiated and directed enterprise-level software upgrades, and administered an $11,000,000+ budget. Supported 60 schools and 67,000+ users.

§ Improved systems security and reliability by redefining IT processes and procedures and ensuring well-supported services.

§ Directed critical ERP system enhancements—to include the PeopleSoft Financials upgrade (v7.6 to v8.6) and the process for upgrading PeopleSoft HR from v8.1 to 8.7.

 

Chief Information Officer/Director of Web Services (Consultant), SunGard HE, Multiple Locations, (5/2001-7/2005)

As CIO, directed all IT operations and resources supporting four college campuses.

§ Developed IT vision, defined strategic, tactical, and project plans, and initiated projects to modernize desktop computing capabilities, upgrade servers and support systems, replace aging phone systems with VOIP technology, restructure leased data communication lines and network infrastructure, and expand Web portal capabilities.

§ Directed ERP replacement project that improved college-wide management capabilities for financial / e-commerce, human resources, student information, admissions, and other key functions.

As Director of Web Services, managed rapidly expanding department while ensuring that product and service quality remained at the highest levels. Developed and implemented process changes, extended internal and external project management capabilities, and analyzed future technology challenges, market trends, and solution strategies. Served as product manager and architect on projects to build/enhance Web-based systems (included e-commerce, project management, CRM, CMS, and collaboration tools / applications).

§ Captured new business opportunities generating a 5-fold revenue increase and 250% department growth.

§ Increased client quality assurance survey ratings from under 6.0 to 8.4 on a 9-point scale.

§ Replaced aging ERP production infrastructure systems with modern production, staging, and development environments; centralized help desk services and provided CRM / CMS / collaboration tools for 100-plus clients.

 

Manager of Web/Application Services (Consultant), Electronic Data Systems, Bay Pines, FL (9/1998 – 5/2001)

·   Led all web/application services team projects that were part of the Veteran’s Health Administration (VHA) technical services contract.

·   Developed new applications and re-engineered/enhanced a number of hospital/clinical/patient management systems

Military Service—United States Air Force (~ 20 Years)

Key Positions:

·   Director of Software Engineering, HQ U.S. Special Operations Command

·   Program Manager for Acquisition Logistics & Technology Transition, HQ Air Combat Command

·   Director of Communications—Computer Operations, 2147th Communications Wing

Significant Contributions:

§ Managed life cycle logistics support planning for 10+ command, control, communications, computer, and intelligence (C4I) programs valued at more than $7 billion; ensured all C4I client-server systems were cost effectively engineered and met critical performance specifications for reliability/maintainability.

§ Managed vendor contracts for standardized computing hardware in excess of $50,000,000 that allowed effective deployment of key rapidly deployable C4I systems.

§ Managed $40,000,000 communications improvement program that revitalized/replaced telephone and base cable plant capabilities throughout the United Kingdom.

§ Directed 10 technology insertion projects that generated $11,000,000 in savings within two years.

§ Site manager and technical lead for $15,000,000 project that replaced obsolete mainframe computer with a state-of-the-art client-server system (based on Sun hardware and Oracle RDBMS).

§ Managed communications-computer operations work centers across 10 United Kingdom locations that included 40-plus departments and approximately 600 personnel.

§ Supported over 20 hospital/patient management and supply applications at the base as well as regional level

Education

Master of Science in Software Systems Management, Air Force Institute of Technology (GPA 3.90)

Bachelor of Science in Computer Science, Park College (GPA 4.0)

Professional Associations

Project Management Institute (PMI), Institute of Electrical and Electronic Engineers (IEEE) [Senior Member] & IEEE Computer Society, Association of Computing Manufacturers (ACM), Global IT Architect Association (IASA), Scrum Alliance

Technical Expertise

Web / Mobile Application Development & Support: Latest UI Technologies (HTML5, node.js, angular.js, …), SharePoint (2007 / 2010 / 2013), ASP.NET (C# & VB.NET), PHP, J2EE / Java / JSP, PHP, Perl, CSS, ADO, C, Microsoft SQL Server / SQL Server Reporting Services, Oracle, MySQL, e-Commerce, Search Engine Optimization/Marketing, Web Accessibility, Responsive Web Design, iOS Development, TFS, Rally, PHP, JIRA, Confluence, Mobile (iOS/Android), GIT, Subversion

 

Multi-tier Software Development & Support: .NET (C# & VB), C, Java, PowerBuilder, Microsoft SQL Server, Oracle, Informix, BEA Tuxedo, SOA

 

Enterprise Applications: Enterprise Content Management / Collaboration Tools / Portals (SharePoint, WebSphere, Liferay, Vignette, and others), Business Intelligence (Performance Point/SQL Server Reporting Services), ADP Payroll / HR; PeopleSoft; Solomon Financials; Microsoft Dynamics AX / CRM / Great Plains; Content Management Systems / Document Libraries;  Intrusion Detection Systems; MS Exchange; Microsoft Office Suite, Microsoft Project / Project Server, Siebel CRM 7/8, Salesforce.com, MS Dynamics CRM, Oracle Financials, Oracle BI Enterprise Edition (OBIEE)

 

Cloud Solutions (Saas / PaaS): SalesForce.com / Force.com, Office 365, Workday, ADP Payroll / PayForce / eTime, Service Now, Daptiv, SAVVIS Private Data Center, Microsoft Azure, AWS

 

Hardware: AT&T / NTI / Lucent Telephone/Management Systems, Cisco Firewall & IDS/IPS; Cisco/3Com routers/switches (various series); Dell Power Edge servers (various series/models); HP servers (various series/models t o include blades); Sun servers; various storage/backup devices (NAS/SAN/DAT)

 

Operating System & Other Technology: Microsoft Windows, Linux, Solaris; Server Virtualization Solutions, Active Directory/LDAP, DNS, WINS, DHCP, FTP, LDAP, TFTP, RAS, IRC, VPN, NIS, IIS, Terminal Services

 

Security: VLANs, Cisco Access Lists, IPsec, Group Policy, NAT, firewall, Registry, NTFS/Share-Level Permissions, PCI DSS solutions, Oracle Identity and Access Management (IAM) technologies, IBM IAM technologies