PROFESSIONAL SUMMARY

 

·               MBA, MAEd, and Graduate Project Management Certificate with 6 certifications including: PMP, CSP, CSM, PMI-ACP, CSPO, and Six Sigma Green Belt

·               Over 19 years’ Senior Program-Project Manager/Scrum Master experience successfully leading 200+ Identity/Access Mgt. (SSO) POC, Tablet/Mobile Application (e.g. Phoenix Mobile v. 3.2.4, v. 3.3, and v. 3.3.1 for iOS/Android platforms), SaaS, and ERP (Microsoft Dynamics GP) projects with budgets up to $14.3M utilizing cloud-based models

·               Successfully delivered two (2) COTS/SAAS customized web site solutions projects for the Maricopa County Education Services Administration (MCESA) on-time for 20 school districts utilizing SDLC & Agile Scrum methodologies – managed sprint ceremonies, velocity management, etc.

·               Web Design: User Interface – Rio Salado Community College (Anticipated Graduation in 2017)

·               Over 19 years’ experience in business development and IT roadmaps in consultation with CIOs, VPs, EPMO, etc. 

·               Successfully managed projects for state government, finance/travel, banking, healthcare, & higher education organizations

·               Extensive hands-on experience with: SSO, C#, Java, iOS, Android, JavaScript & HTML developers, Scrum Teams, etc.

·               Unique ability to develop strong relationships, trust, and open lines of communications with all program/project stakeholders

·               Exceptionally passionate, hands-on, accountable, and reliable senior project manager with exceptional soft-skills 

·               Effectively led internal/external co-located, onshore, and offshore project teams consisting of 40+ team members

·               Experienced in the development of comprehensive proposals, RFPs, project budgets, schedules, project estimates, Visio process flow charts, SDLC, and implementation plans

·               Rectified an inherited troubled Tablet (iOS) (budgeted at $6.5 M) application project by developing a stable project environment through strong leadership skills and implementation of PMO/PMBOK tools/techniques

·               Over 23 years training experience including served as a SME for the re-write of CPMGT/350 Project Management Capstone course for the University of Phoenix (PMI approved Project Management Certificate program)

·               Over 7 years’ experience as Share Point Director/Administrator and 4 years’ experience as a SFDC Administrator

·               USAF veteran with Honorable Discharge and several awards/medals

 

QUALIFICATIONS / CORE COMPETENCIES

·                      Project Governance	·                      Earned Value Mgt.	·                      Agile Techniques
·                      Detailed Project Planning	·                      Team Leader/Mentor	·                      Web Design/CSS/HTML
·                      Enterprise Architecture	·                      Project Budgeting/Estimation	·                      Client/Vendor Management
·                      Business Intelligence	·                      Business-IT Strategic Plans	·                      PgMP/CISSP/SAFe in 2016

 

PROFESSIONAL EXPERIENCE

 

Union Bank Ecommerce Security Solutions (Rose Intl.) (San Diego, CA)                                                                         07/15 – 12/15                                                                                                          

Senior IT Project/Program Manager/Scrum Master Consultant

 

Senior IT project manager /scrum master for in a matrix organization for six (6) Enterprise Next Generation SSO projects (Login Refactoring, Current State Gap Analysis, CA Directory, Oracle, IdentityMinder, SiteMinder, RiskMinder, AuthMinder, and Spring Security & Axiomatics) application projects budgeted at $14.3M plus through final implementation. Responsible for implementation of technical and application projects in all life cycle environments including requirements collection and analysis, environmental provisioning, vendor management, change control, planning, reporting, and implementation.

·               Served as a Hybrid Senior Project Manager / Scrum Master – managed sprint ceremonies, velocity management, etc.

·               Effectively led scrum teams in completion of CA/Identity/Access Management Proof of Concept project through sprint planning/estimations, daily scrum meetings, business team/EPMO demos/sprint review, and sprint retrospective

·               Completed Agile tools POCs - Jira, Confluence & Rally

·               Managed 6 projects including all project issues/resolutions, risks/mitigations, scope, milestones, resource allocation, etc.

& maintained status reports and RAID document

·               Utilized a hands-on project management style in managing daily tasks with Java developers, Systems Analysts, QA, PTE, etc.

·               Led and re-baselined an inherited Next Generation SSO for Union Bank retail banking applications (budgeted at $14.3 M) project by developing a stable project environment through strong leadership skills and implementation of EPMO/PMBOK tools/techniques (Clarity & MS Project)

·               Successfully led Login Refactoring v. 5.8.1, Spring Security, Axiomatics, and Current State projects through SDLC phases

·               Developed Next Generation SSO RFP, roadmaps, budgets, and resource estimates via consultations w/business and EPMO 

·               Enhanced status report to call-out major decisions, risks/mitigations, issues/resolutions, and overall status via color codes

·               Effectively led vendors and co-located, onshore, and offshore project teams consisting of 20+ team members

·               Experienced in the development of comprehensive proposals, RFPs, project budgets, schedules, project estimates, Visio process flow charts, SDLC, and implementation plans

·               Established and achieved financial objectives by managing project budgets, scheduled and approved expenditures, analyzed variances, and initiated corrective actions and utilized Earned Value Analysis

·               Managed business, functional, and technical requirements & use case development and approval

 

Apollo Education Group (K-Force) (Phoenix, AZ)12/14 – 05/15

Senior IT Program-Project Manager/Scrum Master Consultant

 

EPMO Senior IT Program-Project manager /Scrum Master in a matrix organization for 5 Enterprise projects: Phoenix Tablet, Phoenix Mobile/Third Party Materials, and Phoenix Mobile application projects budgeted at $12M plus through final implementation. Responsible for implementation of technical and application projects in all life cycle environments including requirements collection and analysis, environmental provisioning, vendor management, change control, planning, reporting, and implementation.

·               Operated out of EPMO and managed 5 high profile projects: project issues/resolutions, risks/mitigations, scope, milestones, schedules, resource allocation, etc. & maintained status update and RAID document with weekly meetings

·               Managed mobile-related products for the University of Phoenix (UoPX) online education platform with a focus on mobile/tablet

o             Rectified an inherited troubled best-in-class tablet learning product Tablet (iOS) (budgeted at $6.5 M) application project serving over 200,000 UoPX students and instructors

o             Led mobile application projects (Phoenix Mobile v. 3.2.4, v. 3.3, and v. 3.3.1for both iOS/Android platforms) through many organizational challenges meeting all baseline metrics  

·               Served as a Hybrid Senior Project Manager / Scrum Master – managed sprint ceremonies, velocity management, etc.

·               Worked collaboratively with Java, iOS, and Android development teams, QA lead architect, product management, and the business to determine technical direction and approach to system design and implementation, including both brand products and supporting systems (Planview & MS Project)

·               Represented EPMO in development of IT roadmaps, budgets, and estimates via consultations with CIO, VPs, Directors

·               Managed/tracked bugs, requirements / use cases, and epics, themes, & user stories utilizing Jira/Confluence

·               Defined project metrics and project success criteria with all PMO, Product Management, and the business

·               Utilized Earned Value Analysis to effectively monitor/control projects

·               Effectively led co-located, onshore, and offshore project teams consisting of 40+ team members

 

American Express Corporation (Collabera) (Phoenix, AZ)                                                                                                      03/14 – 08/14

Senior Project Manager / Scrum Master Consultant

 

Senior project manager in a matrix organization for the American Express Delivery Transformation program for multi-departmental management structure encompassing 20+ VP’s, directors, and managers. Primary responsibilities included project management, process development & improvement, team leadership & mentoring, workload balancing, metrics analysis and HireVue Administrator

·               Served remotely as a Hybrid Senior Project Manager / Scrum Master – managed sprint ceremonies, velocity mgt, etc.

·               Managed the production of required project documents (e.g., project plans status reports, risk management, change management, as well as backlog refinement and presentations for senior leadership up to VP levels)

·               Developed IT roadmaps, project plans, budgets, and estimates via consultations with Directors and PMO 

·               Analyzed project metrics and managed a higher level of information at the trends and management indicator level; differentiated between project and program metrics. Developed dozens of presentations for all stakeholders to C-Level

·               Managed requirements/use case, and epic, theme & user story development and approval

 

Rural Metro Corporation (Insight Global) (Scottsdale, AZ)                                                                           10/13 – 02/14

Senior IT Project Manager Consultant

 

Senior IT project manager in a matrix organization for an interface migration project encompassing 9 enterprise applications with 34 interfaces completed in 5 months. Responsible for implementation of technical and application projects in all life cycle environments including requirements collection and analysis, environmental provisioning, vendor management, change control, planning, reporting, and implementation.

·               Worked collaboratively with data architecture and development teams to plan and build 34 interfaces to/from data warehouse and 9 corporate systems: Procurement, HRIS, Concur, Data Market, Medical Billing, etc. and Microsoft Dynamics GP

·               Co-managed the installation of Microsoft Dynamics GP hosted on Microsoft Azure with the third-party applications: Integration Manager, SmartConnect, and SmartView utilizing a cloud-based model

·               Served as a Hybrid Senior Project Manager / Scrum Master – managed sprint ceremonies, velocity management, etc.

·               Acted as a change agent and agile coach exclusively implementing an Agile Scrum methodology, which led to an enhanced project experience and on-time delivery throughout the organization’s Chapter 11 bankruptcy discharge process

·               Utilized a hands-on project management style in managing daily tasks with C# developers, DBAs, Data Architects, etc.

·               Effectively assisted in decommissioning of legacy ERP accounting system (JD Edwards)

·               Developed effective EPMO program/project tools that promoted process standardization and efficiencies

·               Effectively managed multiple vendor and client relationships and 30+ member co-located, and onshore project team

·               Managed business, technical, & functional requirements; use cases; and user story development and approval

·               Directed site security protocols with security team

·               Executed patient confidentiality processes according to HIPPA guidelines

 

Arizona Department of Education (i-TEK Solutions) (Phoenix, AZ)   04/13 – 08/13

Senior IT Project Manager / Scrum Master Consultant

 

Senior IT project manager in a matrix organization for two (2) COTS/SAAS solutions projects’ in support of several US Department of Education Teacher Incentive Fund grants (combined $2.3M effort) for Maricopa County Education Services Agency. Responsible for implementation of technical and application projects in all life cycle environments including requirements collection and analysis, environmental provisioning, vendor management, change control, planning, reporting, and implementation.

·               Successfully delivered two (2) COTS/SAAS customized web site solutions projects for the Maricopa County Education Services Administration (MCESA) on-time for 20 school districts utilizing SDLC & Agile Scrum methodologies – managed sprint ceremonies, velocity management, etc.

·               Utilized a hands-on project management style in managing daily tasks with Systems Architect, DBA, JavaScript, HTML5 developer, QA, etc. utilizing JavaScript, MS TFS, and MS Visual Studio

·               Managed all project issues/resolutions, risks/mitigations, scope, milestones, resource allocation, etc.

·               Managed financial budgets and resource forecasts for IT projects ranging from $420K to $1.3M

·               Managed/tracked bugs, requirements/use cases, and epics, themes, & user stories utilizing TFS

·               Developed IT roadmaps, budgets, and estimates via consultations with Directors and PMO 

·               Effectively managed multiple vendor and client relationships

·               Established and achieved financial objectives by managing project budgets, scheduled and approved expenditures, analyzed variances, and initiated corrective actions

·               Effectively managed 30+ member co-located and onshore project team

 

Dynamic Worldwide Training Consultants (Tempe, AZ)                                                                           08/12 – 04/13   

Project Management Professional (PMP) Training & Executive Leadership Development Consultant

 

Senior project manager/mentor who led 7 PMI-PMP training classes and 1 director through executive business coaching projects in support of organizational needs.

·               Instructed Project Management Professional (PMP) Certification, Project Management Fundamentals, and Microsoft Excel training courses

·               Consulted with an executive client at New Mexico Orthopedics in the following topical areas: Communicating with your team; Effective Management Practices; Performance Management Practices; Advanced Leadership Practices; Project Management, etc.

 

Pearson Learning Solutions (Boston, MA) (Remote)                                                                               01/10 – 03/11   

Solutions Manager (Project Manager)

                                                       

Solutions manager (project manager) in a matrix organization and was responsible for implementation of technical and application projects in all life cycle environments including requirements collection and analysis, environmental provisioning, vendor management, change control, planning, reporting, and implementation.

·               Project manager for 100+ print, e-Book, and digital media projects with budgets to $2.5M through the entire SDLC PROCESS using Hybrid Agile and Waterfall methodologies

·               Drafted proposals and led business team in completion of contracts valued over $2.5M

·               Determined project objectives and scope, and ensured programs were completed on time, within budget and met Pearson’s standards

·               Developed IT roadmaps, budgets, and estimates via consultations with VPs and Directors 

·               Established and achieved financial objectives by managing project budgets up to $2.5M, scheduled and approved expenditures, analyzed variances, and initiated corrective actions

 

DeVry University (Phoenix, AZ)                                                                                         11/04 – 01/10

Program Manager

 

Program manager/strategic partner for Metro leaders to ensure matriculation project requirements were successfully accomplished.

·               Provided outstanding leadership in the execution of the business plan, road maps, the control of expenses, and other managerial functions, as needed, such has recruiting, hiring, motivating, and supervising employees to success through the use of compliant policies and procedures

·               Managed business development efforts

·               Developed program roadmaps, budgets, and estimates via consultations with VPs and Directors

·               Developed/presented project plans and status reports for all stakeholders to layout the progression and scope of the project

·               Administered program team CRM tool (Salesforce.com)

 

University of Phoenix (Phoenix, AZ)                                                                         11/96 – 11/04   

Senior Project Manager                                                                                                                                  

 

Senior project manager in a matrix organization for 200+ curriculum, print, e-Book, and digital media projects through all SDLC phases. Managed numerous multidisciplinary teams of 50-60 SMEs, executive management, 30+ publishing vendors, and in-house staff in selection, and adoption process of traditional textbooks, e-Books, and digital assets.

·               Served as a Hybrid Senior Project Manager / Scrum Master for 9 Graduate Degree/Certificate programs

·               Utilized a hands-on project management style in managing daily tasks with Java, JavaScript, HTML developer, QA, etc.

·               Developed program/project roadmaps, budgets, and estimates via consultations with VPs, Deans, and Directors

·               Managed budgets and resource forecasts for curriculum development and supplemental IT projects ranging budgeted to $500K

·               Effectively led 70+ digital asset projects (business simulation applications) with 30+ co-located, onshore, and offshore scrum teams and led all sprint ceremonies, velocity management, etc.

·               Analyzed current training programs, identified gaps, created training strategies, and strategies enhancing degree program offerings

 

MISCELLANEOUS

 

University of Phoenix (San Diego, CA & Phoenix, AZ)                                                                                                               01/00 – Present    

Senior Associate Faculty Mentor (Contract / Part-time / Evening)

 

Senior adjunct faculty mentor with over 16 years of professional experience as a classroom and online facilitator.

·               Facilitated 800+ classroom/online courses in Project Management (Waterfall & Agile), Change Management, Information Systems, Microsoft Office Suite, High Performance Teams, Cross-Functional Projects, Contracts & Risk Management, Estimating/Control, Decision Making, Critical Thinking, Communication, Organizational Negotiation, etc.

·               Served as SME for the re-write of CPMGT/350 Project Management Capstone course for the University of Phoenix PMI approved Project Management Certificate program

 

Project Management Institute, Phoenix Chapter (San Diego, CA & Phoenix, AZ)                           02/12 –current

Volunteer Social Media Director II/Webmaster (San Diego chapter)

Volunteer Project Manager/Webmaster/Director of SharePoint (Phoenix chapter)

 

Volunteered for the PMI Phoenix chapter as a SharePoint director, Webmaster, and IT project manager

·               Defined PMI San Diego Social Media strategies

·               Worked with PMI San Diego Outreach (Marketing) to ascertain “posting” for social media

·               Managed SharePoint migration project with Phoenix PMI chapter / Arizona State University partnership

·               Administered chapter SharePoint site to enhance communications for users (internal teams, volunteers, and external users/visitors)

·               Set-up new SharePoint users per proper onboarding requests from internal teams and reset and troubleshoot login issues

·               Established communication templates to ensure consistent and detailed message of SharePoint functionality and guidelines for approved users and completed monthly reporting for chapter senior management

·               Created and maintained chapter website guidelines for the and reported on web usage and access statistics as needed

 

SmartSheet (Bellevue, WA)12/14 – 08/15

Project Management Consultant/E-Book Author Consultant                                                                                                    

 

Senior project manager mentor authoring project management content.

·               Authored Project Management eBook: Project Management Best Practices for Non-Project Managers https://www.smartsheet.com/blog/ebook-project-management-best-practices-non-project-managers

 

First Solar, Inc. (Tempe, AZ)                                                                                          09/25/14 (One day)

Project Management Training Consultant, First Solar, Inc.

 

Senior project manager mentor supporting First Solar project management training.

·               Provided project management training consultant for 40 Human Resources Department staff members

 

CERTIFICATIONS & TRAINING

 

·               Foundations of Programming: Fundamentals (Lynda.com - #8E3774) (2016)

·               Insights on Software Quality Engineering (Lynda.com - #6B10DA) (2016)

·               Certified Scrum Professional (CSP) (2015)

·               PMI-Agile Certified Practitioner (PMI-ACP #1764564) (2014)

·               Project Management Professional (PMP # 35456) (2001)

·               Certified Scrum Product Owner (CSPO) (2014)

·               Certified Six Sigma Green Belt (CSSGB) (2013)

·               Certified Scrum Master (CSM) (2013)

·               Applications:  Google Docs, MS-Office 2016 Suite, MS-Visio 2013, MS-SharePoint 2010, MS-Project 2013, Microsoft Project Server, dotStaff, Microsoft Visual Studio and TFS 2010, Linux, Windows, iOS, Windows Azure, AWS, SalesForce, SQL, .Net, C#, HTML, CSS, XML, Objective-C, Java, JavaScript, Planview, Clarity, Rally, Fieldglass, Confluence, and JIRA

·               Professional Memberships: PMI, Scrum Alliance, ASQ, and SHRM

 

EDUCATION

 

·               Graduate Project Management Certificate (PMI accredited) – DeVry University - Keller Graduate School of Business (3.59 GPA)

·               MBA -- Global Management - University of Phoenix (3.9 GPA)

·               MAEd. -- Adult and Continuing Education – University of Phoenix (3.61 GPA)

·               B.S. Professional Aeronautics –  Embry-Riddle Aeronautical University – Cum Laude (3.6 GPA)

·               Lean Six Sigma Certificate – Computer Skills Institute

·               Web Design: User Interface – Rio Salado Community College (Anticipated Graduation in 2017)

 

MILITARY SERVICE

 

·               US Air Force (E-5)

·               Aircraft Maintenance Supervisor/Training Manager (T-38-A and KC-135 E & R models) 

·               Contracting department IT administrator responsible for daily/weekly database backup, verify, and restore

·               Honorable Discharge

·               Completed Non-Commissioned Officer (NCO) Leadership School

·               U.S. Air Force Commendation Medal, Airman Technician of the Quarter, and Awarded “Below the Zone” (Promoted to E-4)