·      Architected and implemented Infrastructure Redundancy of Federal Home Loan Bank in addition to completing the SANS Top 20 Controls within a Scrum Agile Team

·      Implementation, and maintenance of Motorola Mobility’s global Citrix/VMware Infrastructure adhering to Google and Lenovo standards

·      Experience with multi-vendor environments (i.e.) Citrix, VMware, AWS, Microsoft, and Pure

·      Deployed, configured, and maintained nationwide Citrix/VMware/AWS Environments

·      Troubleshoot, design, and maintain international financial and engineering environments

·      Strong interpersonal skills, including the ability to communicate with technical staff and non-technical individuals

·      IT project and IT troubleshooting experience as team member and project lead

·      Demonstrate abilities to innovate and problem solve

·      Excellent written and oral communication skills.

 

 

Federal Home Loan Bank Chicago – Chicago, IL

Citrix Consultant (September 2015 - present)

·   Architected, and implemented Citrix GSLB solution across AWS Regions for production and DR

·   Lead project to build out a Citrix 7.6 DR site for redundancy across availability zones

·   Configured Test Citrix Environment to POC future projects

·   Designed a DFS/DFSR solution for production file servers

·   Planned and implemented an Enterprise Root CA

·   Constructed route 53 and AWS ELB failover methods

·   Collaborated with Security Engineers to implement SSL Inspection

·   Supported an RSA Authentication Manager upgrade from 6.1 to 8.1

·   Implemented Trend HIDS across user computing VMs

·   Administered and monitored the Palo Alto

·   Presented project completion of sprint review to executives and shareholders

 

Motorola Mobility a Lenovo Company – Chicago, IL

Sr. Software Support Specialist (February 2015 – August 2015)

·   Lead project of building out the new Motorola Citrix Datacenter to optimize performance and support Lenovo sites

·   Configured Netscaler SDX with new VPX instances for Lenovo Employees

·   Initiated project to migrate all Citrix Environments, databases, and applications to 7.6

·   Architected and upgraded HA/Failover PVS Environments across the Motorola Mobility Datacenters

·   Created, maintained and patched the Golden Images for Citrix vDisks, as well as Windows Server/OS Templates

·   Implemented health monitoring VMware vSphere Operations Management and Citrix Director 2.6/7.6

·   Server Engineer Lead, in charge of migrating and upgrading 2003 Servers to 2008/2012 for Virginia and China Data Centers

·   Collaboration with Linux Engineers to implement Nagios Monitoring for Windows throughout the Motorola Infrastructure

·   Created Citrix plan and support for NOC and End User Computing Teams to support and troubleshoot Citrix Level 1/2 issues

 

Advanced Technical Services (ATS), Schaumburg IL (2011 - 2015)

Virtualization Specialist (April 2014 – February 2015)

·   Selected to conduct Global implementation of  the Google redesign for Motorola Mobility’s Citrix Infrastructure

·   Teamed with Citrix Engineers to re-architect and implement a HA/Failover Citrix Environment across two Datacenters

·   Designed infrastructure configurations and device layouts to replace current Motorola Mobility Infrastructure

·   Deployed and maintained Citrix Netscaler SDX 10, Xendesktop 7.6, XenApp 6.5, Presentations Server 5.0, XenDesktop 5.0; hosted on XenServer/VMware Infrastructure for clients.

·   Published desktops and applications with Citrix Policies\GPO’s, based on site set up and security

·   Teamed with IT professionals, including database and network engineers to resolve SEV1 issues promptly

 

Network and Systems Specialist (June 2013 - April 2014) 

·   Citrix/VMware Engineer in charge of ensuring Server functionality during the Motorola move to the Merchandise Mart downtown, and deployments in Virginia, India, Florida, Brazil, the UK, and California

·   Managed Motorola Mobility Citrix Environments Xenapp 6.5/ 5 and Presentation server 4.0

·   Provided infrastructure support of VMware and XenServer

·   Created and updated vDisks

·   Migrated data centers with P2P, P2V, V2P, V2V utilizing converter tools

 

Citrix Engineer and Admin Support (August 2012 - December 2013)

·   VDI Support and Maintenance for a VMware Citrix XenApp 6.5 environment hosting over 30 applications

·   Collaborated with Kiewit Engineers for vDisk updates, GPO’s and Hotfixes into the Citrix Environment.

·   Responsible for providing metrics through Systrack to the CIO to drive key business decisions.

·   Provided 24/7 on call support upon escalation from Citrix Admins.

 

Team Lead (June 2011 - August 2012) 

·   Oversaw Kiewit Help Desk Operations and acted as the Tier 3 support

·   Generated data using Six Sigma Formula to re-engineer the helpdesk flowchart and queues to increase performance

·   Worked with business analysts to provided daily call, queue, and email metrics

·    Administrator for multiple applications including:  Citrix, Autotask, Autocad, Concur, Centric, Harddollar , Oracle

·   Conducted interviews for new employees

·   Planned and executed training sessions for new and or existing employees

 

Unisys Corporation, Naperville IL

Open Field Technician (Feb 2008-2011)

·   Serviced clients remotely by providing support and repair of Desktops, Laptops, and Servers

·   Ensured customer satisfaction by advising customers on preventative maintenance and configurations 

·   Teamed with specified vendors to resolve technical problems on hardware equipment and software. 

·   Product support for vendors Dell, Lenovo, Gateway, and Alienware

·   Trained and mentored technicians on current processes and repair of client systems

 

 

Harper College- Palatine, IL                 

Associates of Science in Network Administration (August 2010)

National Louis- Wheeling, IL                                                

Bachelors of Science in Management Information Systems (June 2012)

Certifications:

VCP6 Data Center Virtualization, VCP5 Data Center Virtualization

CCPV Citrix 7.6, CCEE Citrix Engineer 6.5, CCA-N Netscaler 10.1

CCAA Xenapp 6, CCA Xenapp 6, XenDesktop 5, XenServer 6

Palo Alto ACE Certified

Six Sigma Yellow and Green Belt Certified

 

 

Citrix:

Netscaler SDK/VPX 11, 10.5, 10

XenApp 7.8, 7.7, 7.6, 7.1, 7.0, 6.5, 6.0, 5.0, 4.5

XenDesktop 7.6, 7.1, 5.6, 5.0

Storefront 3.0, 2.6, 2.5, 2.1, 2.0

Provisioning Server 7.6, 7.1, 6.5

Machine Creation Services

Web Interface

HDX Optimization Lync\Skype

 

Cloud:

AWS, Route53, EBS, EC2, RDS, S3

Azure, Office 365

 

Virtualization: 

VMware 6.0/5.5/ 5.1/ 5.0 ESX/ESXi, Virtual Center, Citrix XenServer, Microsoft Hyper-V, Oracle VirtualBox

 

Monitoring:

Insight, Director 2.1/2.6/7.6, CloudWatch, CloudCheckr, Edgesight, Nagios, SCOM, Palo Alto, Systrack, Stratusphere, vSphere Operations

 

Networking: 

ICA, BGP, OSPF, RDP, HDX, TCP, DNS, DHCP, LAN/WAN technologies

 

Storage: 

S3, NetApp, EMC, PURE, Qnap

 

Operating Systems: 

Windows 10/ 8/ 7/ XP,  Windows Server 2012/2008/2003, Mac OS X, Ubuntu\Kali Linux

 

Software:

SCCM, SCSM, SQL, Autotask, FootPrints, Remedy, BES, Microsoft Office, Visio, Lync, Intercall, Webex, LogMeIn, Putty, WINSCP, Financial and Engineer Application’s

 

Security:

Palo Alto, AWS IDS, Trend Micro, McAfee, Symantec

 

Hardware: 

HP, Dell, IBM, Apple (desktop, laptop & server)

Chromebook, Wyse Client, Tablets, Smartphones

 

Project Management:

Agile Scrum and Waterfall Methodologies

 

References available upon request