IT and Software Development Management Professional with 24+ years of experience, 20+ of which have been incremental management responsibilities along with highly involved technical participation. Results-proven VP of IT, software development specialist, IT infrastructure and IT auditing. Planned, built and delivered high-value outcomes in technological environments. Trained, mentored, lead teams to increased productivity and efficiency. Well-versed in core components; SaaS, IaaS, public and private cloud, cloud Services, cloud + on-site platforms, hardware, software and networking tools. Documented successes in management of teams, resources, and projects using Microsoft technologies. Experience with competing Cloud technologies such as Office 365 & Google Apps. Microsoft Azure, Amazon Cloud services, RackSpace Cloud servers for both public and private cloud implementations.

 

Management/Leadership Strengths and Skills:

Technical Planning, Strategic Planning, Tactical Planning, Project Scheduling, Project Management, Pre-Sales Presentation to C-level Executives, Customer Relationship Management, Management Collaboration, Executive Collaboration, Team Training, Team Mentoring, Communication with External Clients, Full life cycle experience with most methodologies including: Agile, Scrum, Extreme, Waterfall, SDLC, etc. Systems Development, Network Administration, Telecommunications, Microsoft Development Languages, Microsoft SQL Server, Disaster Recovery, Business Continuity, Data Modeling, Database Design, Big Data Analysis, Big Data Processing, SaaS, IaaS, Cloud Computing, Office 365, RackSpace Cloud, Azure, Amazon Web Services, Google Cloud Services, Google Apps, Sarbanes-Oxley Compliance, HIPAA Compliance, SAS-70 Compliance, SSAE-16 Compliance.

 

Technologies

Technologies used: Full Microsoft Stack, AWS cloud services & Microsoft Azure cloud services, Google cloud services, Office 365 management, SalesForce, Content Management, Contact Management systems.

 

Work Experience

QQSolutions - Vertafore, FL8/31/2015 – Current

Manager, Development Operations

Full Microsoft stack, Cloud Computing. IT strategic, tactical and technical planning, project management, IT leadership and Enterprise Cloud Strategy. Agile/Scrum methodology management. Automation, metrics capturing, monitoring and notification of systems exceptions.

Selected Accomplishments:

w         Implemented Cloud Automation with AWS

w         Implemented Cloud file redundancy for Compliance, Business Continuity and Disaster Recovery

w         Earned first Honorary Mention in Vertafore’s 2016 Hackathon

w         Server Consolidation: from inconsistently setup hundreds of servers to scripted Availability Groups in redundant locations.

 

Nordis DIRECT, Coral Springs, FL8/24/2010 – 5/29/2015

Vice President, Information Technology

Direct Mailing, electronic Communications & fulfillment Services – Internet.

Executive management of all of the IT departments’ resources. Strategic, budgetary & technical planning. Oversees a middle management team that completed successfully all projects for development, DB, network, support, internal systems & product implementations of Nordis DIRECT’s Clients. Provides Pre-Sales presentation & technical support to the Sales Team. Assessed, renewed, corrected & improved the eXpresso product line. Facilitates communication between the technical and business areas. Interacts with Executive internal and external Clients for potential services and product opportunities and with the external clients for the implementation of Nordis DIRECT’s programs.

Selected Accomplishments:

w         Brought Nordis Direct to SAS-70 T1 (2011, 2012) & SSAE-16 T1 SOC1 (2013, 2014, 2015) Certified Status

w         Oversaw the HIPAA compliance process to successful completion (2014, 2015)

w         Lead Nordis DIRECT’s efforts to refine, consolidate & make a disjointed products more consistent, which increased sales 30% year-on-year 5 times in a row and brought the Company to Inc 5000 ranking three times (pos 4199 in 2013, pos 3801 in 2014 and pos 4307 in 2015).

w         Successfully completed the infrastructure move to the Cloud (SaaS & IaaS) into one of the largest Cloud Services vendors worldwide (RackSpace) while maintaining compliance.

w         Lead and completed the setup of Nordis' West Coast facility in Las Vegas, NV (January 2015)

 

BLACK BOOK (formerly Veretech Inc), Boca Raton, FL7/14/2008 – 8/20/2010

Manager, Application Development & IT

A Hearst Business Media company. Vehicle Lead Generation – Internet.

Directed a team of senior Developers, DBAs, Business Analysts, Technical Architects, Network Admins and Consultants. Lead and completed successfully all projects. Forecasted consumer demand growth and strengthened the products to support projected growth. Planned with Executive internal clients for potential services and product opportunities and external clients for the implementation of products under Portals, Vehicle OEMs and Dealer internet sites.

Selected Accomplishments:

w         Lead the Portal effort to implement Black Book within AOL and other major portals.

w         Introduced the IT efforts to rebrand Intelliprice into Black Book to present a uniform brand across the different Company products.

 

CHCS SERVICES OF FLORIDA, Weston, FL8/12/2002 – 7/11/2008

Manager, IT Applications

A UAFC company. Healthcare & General Insurance.

Brought on board to provide direction and hands-on project management to the development team. The systems developed cover the company’s complete range of businesses. Set the goals, lead and mentored the team to successful completion of all projects. Built a solution that is used by 850+ internal users across the country and over 500,000+ registered external users.

Selected Accomplishments:

w         One of the systems built & implemented was named the “Outstanding Project of 2002” which saved the company $100,000+ in costs and earned the business area $10,000,000+.

w         Created business continuity plans for all custom developed software, and implemented security standards. Worked jointly with CIO and Sr. VP of Application Development in creating disaster recovery strategy prior to FL hurricane incidents.

w         Designed and lead the implementation of the technical compliance changes for meeting HIPAA and Sarbanes-Oxley regulations on 100% of production systems.

w         Lead the technical team to better designed applications by implementing different methodologies in order to obtain code with less runtime errors.

w         Reduced Help Desk calls by 25% designing more intuitive applications, corporate systems and websites.

w         “Diego is an extraordinarily high performer.” (2004 Evaluation)

w         “He is a dedicated employee who always approaches his job with a positive attitude…executes his work accurately…can be counted on to rise to the occasion.” (2003 Evaluation)

 

iReality Group Ltd (formerly Semtor, Inc.), Weston, FL3/5/2001 – 8/9/2002

Technical Architect (Project Management & Technical Leadership)

IT/IS Consulting

Provided technical leadership to the Company’s teams. Lead by example on a hands on position where the technical abilities and leadership skills were put to the test. Solved implementation challenges on cutting edge technologies. Provided technical design that the team required on critical projects and was able not only to lead teams on location but also remotely to technical teams in Hong Kong and Trinidad & Tobago.

Selected Accomplishments:

w         Successfully delivered 100% of the projects.

w         Lead the full life cycle solution for a pharmaceutical distribution website into becoming one of the top 3 websites in the Asia-Pac market.

w         Conceptualized outside-of-the-box technical solutions to implement news kiosks for FIFA Under-17 Soccer World Cup in 2001.

 

Business Compass SRL, Miami, FL & Buenos Aires, Argentina11/1999 – 3/2/2001

Project Manager

IT/IS Consulting

Project management and technical leadership. Development coordination and decision making on the technologies to be implemented. Analysis and design of the main tendencies to build Web Applications. Hands on development and technical implementation.

Selected Accomplishments:

w         Implemented the first non-AOL owned website to use AOL’s Screen Name login.

w         Lead a team that started with 20% of the development solution, and ended up the project with ownership of 80% of the solution and 20% of the bugs.

 

Marconi, Inc. Latin America, Buenos Aires, Argentina4/1999 – 10/1999

Project Manager

IT/IS Consulting

Managed and lead the Project Leaders and their technical staff. Coordinated development, analyzed and designed the main tendencies to build applications. Provided technical leadership when working with the technical staff as well as dealt with the customers in facilitating a successful customer relationship with the company.

 

HSBC Hong Kong & Shanghai Banking Corp; Buenos Aires, Argentina3/1998 - 4/1999

Project Manager - Senior IT Auditor

Banking & Insurance Conglomerate

Managed, lead and designed the Internal Audit application development projects that had to be used to audit the other areas. Designed requirements and applications to comply with banking and insurance regulatory entities. Lead and mentored Junior IT Auditors in their corresponding technologies.

 

Algoritmos y Aplicaciones SRL; Buenos Aires, Argentina2/1993 – 3/1998

Project Manager - Senior Analyst and Solutions Integrator

IT/IS Consulting

Hired as a Junior Programmer; in five years was promoted five times and exited as the top technical consultant and project manager for the company. Developed small solutions, provided module design and programming services as a Junior Programmer, lead small technical groups, researched different technologies, lead small projects and was promoted to the top technical position involving team management. Lectured in twenty national and international level events such as ComDex/Argentina 95, Windows World 95, and Dev Days II.

 

JIG Asesoramiento Impositivo; Buenos Aires, Argentina1/1991 – 2/1993

Programmer

Consulting

Designed, programmed and provided small custom solutions and applications.

 

Education

UNIVERSITY OF PHOENIX; Plantation, FL B.S. in Information Technology, (2006)GPA 3.99

UNIVERSIDAD DE BELGRANO; Buenos Aires, Argentina B.S. in Systems Analysis, (1999)GPA 3.67

Equivalent to a B.S. in Computer Sciences with a Minor and Major in Information Systems.

 

Published Work

w         2012 – Book: Windows Phone for Everyone: A guide for everyone who wants to set up, learn and master Windows Phone devices. Available in paperback & eBook.

w         2010, 2011, 2012, 2013, 2014, 2015 – Gadgetix.com; author, technical articles & editorial

w         2007, 2008, 2009, 2010 – MobilitySite.com; author, technical articles & editorial

 

Conferences and Seminars Lectured

w         2008, TechEd – Florida .Net Code Camp, Orange County Convention Center, Orlando, FL

w         2008, Intro to Windows Mobile Development for Programmers, Orlando CodeCamp

w         2008, .Net Compact Framework v3.5-The Benefits of Using Managed Code, Orlando CodeCamp

w         2008, Intro to Windows Mobile Development for Programmers (English & Spanish), SF CodeCamp

w         2008, .Net Compact Framework v3.5-Benefits of Using Managed Code (English & Spanish), SF CodeCamp

w         2008, MetroMobility Train-The-Trainer program at Microsoft for MS Technology Evangelists, Redmond, WA

 

More information on other conferences and seminars lectured available upon request