Jocelyn M. Quimbo

quimboj@yahoo.com

Jocelyn Quimbo is a seasoned Data Architect, Project Manager, and Solution Architect specializing in Data Integration, Data Migration, and Data Warehousing. She successfully led implementations of several enterprise-wide data-centric projects across multiple industries including customer relationship management, data warehousing and business intelligence, insurance claims and assets management, geographic information systems, and crime information systems.

Ms. Quimbo has several years of experience in project and program management involving the full software development life cycle. She has deep expertise in data modeling, database design, SQL, ETL, and data warehousing.  She has also been involved in business development, writing proposals, road mapping, and client presentations. She has garnered awards and commendations for her exemplary contributions in projects that she worked on.

M.S., Computer and Information Science, Florida State University

B.S., Statistics, University of the Philippines

PMI Project Management Professional

Salesforce.com Certified Developer

Salesforce.com Certified Administrator

“Database as a Service: A Different Way to Manage Data”, Cloud Computing Journal, November, 2009. (http://cloudcomputing.sys-con.com/node/1203562)

“Integrating and Coordinating a Multi-Utility GIS Program”, AM/FM International Conference, April, 1998.

“Dynamic view: a model for object-oriented views”, Masters Thesis, Florida State University, 1994.”

Enterprise Systems	·    Salesforce.com CRM Sales Cloud and Service Cloud
Methodologies	·    Relational Modeling, Dimensional Modeling, RUP, JAD, UML, ERD, Use Case, Agile
ETL and Data Management Tools	·    Informatica Cloud, Informatica Power Center, Oracle Warehouse Builder,  SQL Server Integration Services, IBM Data Stage, Pervasive, Oracle SQL Loader, Salesforce Data Loader, Pentaho, Jitterbit ·    Informatica MDM (Data Scout)
Development & Collaboration Tools	·    Eclipse, Salesforce Chatter, DOORS, Enterprise Architect, Toad,  SQL Developer,  ERWin, Visio, ERStudio, Visual Source Safe, Subversion, StarTeam, HP Quality Center, Oracle Designer, MS Office Suite, Sharepoint, Google Docs, Podio
Reporting Tool	·    SQL Server Reporting Services, Business Objects, Actuate, Oracle Discoverer
DatabaseManagement Systems	·    Oracle, MS SQL Server, MS Access
Programming Language	·    SQL, PL/SQL, WSDL, XML, Shell scripts

Acumen Solutions, Inc.

Global Services: (7/2007 – 10/2013)

As a senior member of the Global Services Group, Ms. Quimbo served as project manager, data architect, solutions architect, data migration lead, senior business analyst, business intelligence specialist, and deployment lead in software development projects and business development activities.

Comcast: CRM Salesforce.com Consolidation (5/2013 – 10/2013), Deployment Project Manager

Comcast is one of the world’s leading media, entertainment and communications companies. Their Business Services division has two instances of Salesforce that were originally developed by Acumen Solutions in 2008 and 2010: one for Enterprise (ENT) Sales and another for Small and Medium Business (SMB) Sales. The Business has been observing increasing trend in their customers’ demand for mix of products from these sales channels. The Business decided to consolidate these instances into one instance in order to better support Sales Operations, provide flexibility in new product launching, simplify system administration, and reduce software licensing cost. Comcast Leadership explicitly requested Acumen Solutions for Ms. Quimbo to lead the deployment of this project because of her previous experience in successfully leading the development and deployment of these systems in 2008 and 2010.

As the Deployment Project Manager for this project, Ms. Quimbo is responsible for making sure that the more than 4500 users of the systems are transitioned successfully to the consolidated Salesforce instance and the impact of changes to business sales operations are minimized.

In this project Ms. Quimbo leads a cross-functional team with members coming from different areas: Business Operations, Regional Sales Offices, Comcast University, Salesforce Team, Testing Team, and Data Migration Team. She creates the deployment project plan, holds regular sync up meetings with Business stakeholders, and provides technical oversight for the Business. She provides weekly status reports and leads communication calls with Sales Managers and Directors. She authors the As-Is/To-Be document, contributes to the Deployment Newsletter, and leads coordination of the Trial Launch, User Communication, and Post Deployment Support activities. She also secures and interviews resources for her team.

Thermo-Fisher Scientific: Corporate CRM Roadmap (4/2013 – 5/2013), Project Manager

Thermo-Fisher Scientific is a global leader in manufacturing, selling, and providing scientific equipment, supplies, and services. Their recent studies show that customers experience can be improved by having an customer-centric sales approach where by the Corporate Account group will have visibility to all sales information across the different business units that normally do not communicate with each other. To accomplish this, Thermo-Fisher brought in Acumen Solutions to create a roadmap for a corporate CRM system that will integrate six CRM systems in its business units. The project involved prototyping of feature requirements, creation of a Solution Concept describing the to-be system, creation of a Roadmap describing how the to-be system will be implemented in phases in order to

As the Project Manager for this project, Ms Quimbo lead the team consisting of two fulltime Solution Architect and Business Analyst and a part time Senior Business Analysts. She created the project plan, coordinated all activities, supervised resources, held weekly status meetings and created status report for client stakeholders, and managed the budget. Ms. Quimbo was very hands on in the project because of her strong Salesforce and data integration background. In addition to performing traditional project manager tasks such as leading the Kick Off meeting and 2-day Discovery Workshop, she also created the framework for the Solution Concept, created the Roadmap documents, worked with stakeholders to prioritize and identify features that will be prototyped, wrote major portions of the requirements, and created the detailed Project Plan for Phase 1 of the proposed implementation project. The client signed off of the proposed 3-phase implementation roadmap which amounted to $1.1 million dollars over a span of 37 weeks. The first phase of the implementation project began 2 weeks after completing the roadmapping project. All project deliverables of the roadmapping project was completed on time and within budget.

 

RR Donnelley & Sons: ActiveDisclosure-Service Cloud (1/2013 – 3/2013), Senior Business Analyst/Configuration Lead

RR Donnelley launched a new product called Active Disclosure and wanted to use Salesforce Service Cloud for product support and job management. RR Donnelley hired Acumen Solutions to design and implement its Service Cloud application.

As the Senior Business Analyst for this project, Ms Quimbo captured the functional requirements, created the object model and process models, lead the configuration of Salesforce Service Cloud, prepared test cases, created deployment plans, and created the detailed workplan for configuration activities. She installed and configured the Salesforce Service Cloud Console and Live Agent, in addition to overseeing the configuration of standard and custom Salesforce components for job management. Upon completion of the first phase of this project, RR Donnelley will be able to track the progress of implementations of Active Disclosure for new customers, have automated workflows that create and assign tasks and send email alerts for servicing customer requests, and have real time interactive customer support capabilities using text messaging. All of these just in time with the launch of their new product.

 

America On Line (AOL): Salesforce Sales Cloud Enhancements (10/2012 – 12/2012), Solution Architect/Project Manager

AOL has an existing Salesforce application which it has been using for more than 5 years. AOL hired Acumen Solutions to implement several enhancements to its Salesforce Sales Cloud application.

During the first half of the project, Ms. Quimbo was the Solution Architect for the project. As Solution Architect she captured requirements in user stories as part of the Agile Methodology approach that was used for the project. She created the high level design for five of the six requested feature enhancements. She implemented all the Salesforce configurations, except the ones that required complex Apex or VisualForce code development. She created the deployment work plans for all feature enhancements.

 

On the second half of the project, Ms. Quimbo was the Project Manager. As Project Manager, she managed the Acumen-AOL project team during the UAT and code deployment activities, coordinated the resolution of bugs, created project status reports, and held stakeholder meetings and review sessions, while at the same time working on the successful delivery of Hoopla 4 and three other feature enhancements. The project was completed as scheduled. AOL business and technical stakeholders were very impressed with the Acumen Project Team. The AOL lead developer said, “Can’t believe that the Acumen team was able to accomplish all of this in 8 weeks. It took us a year to build the previous version of the AT Dashboard.”

 

Tyco Fire and Security: Salesforce Global Sales Hub (3/2012 – 10/2012), Technical Lead

Tyco is a diversified, global company that provides vital electronic security products and services, fire protection and detection products and services, and valves and controls to customers in more than 60 countries. The company has multiple subsidiaries in different regions around the world. Each region managed its sales pipeline independently using Salesforce CRM, Siebel CRM and other tools which make it difficult for executives to view, compare, and analyze sales pipeline in different regions and worldwide. Tyco Fire and Security hired Acumen Solutions to implement a global sales hub using Salesforce where sales information from different systems is integrated together and to create standardized sales pipeline reports.

As Technical Architect of the Tyco Globasl Sales Hub project, Ms. Quimbo designed the technical architecture, created the detailed designs, and led the development and deployment activities. Her Team migrated and integrated four regional Salesforce instances, Siebel, and flat files into a Salesforce Global Sales Hub (GSH) instance using Informatica Cloud. Over 3 million records with data from different languages, currencies, and time zones around the world were migrated to the GSH and are being synchronized with source systems on hourly and daily schedules. Tyco’s executives now have a world-wide view of the company’s sales pipeline and can more effectively manage their sales force and global accounts.

 

Senior Service America Inc. (SSAI): CRM Portal Enhancements (11/2011 – 12/2011), Solution Architect/Business Analyst

SSAI is a non-profit organization providing employment and training opportunities to seniors across the country. It partners with public and private organizations in delivering services to over 10,000 disadvantaged seniors in 430 counties spread over 16 states through its sub-grantees program. SSAI needed a more efficient way to manage its sub-grantees and distribute information. Acumen Solutions initially implemented Salesforce in SSAI in June, 2011 and prototyped a partner portal. The objective of this second phase of the project is to fully implement a Salesforce Partner Portal solution with single sign on feature.

As Lead Business Analyst and Solution Architect of the project, Ms. Quimbo, captured business requirements and made sure they are in line with the project’s scope of work. This was critical since scope creep was an issue with phase 1. She translated the business requirements to technical specifications using user cases and user stories. She created detailed work plans for the project manager. The project was successfully implemented after Ms. Quimbo rolled off in December using the information that she provided the Team. The new Salesforce Partner Portal is now accessible from the SSAI website and serves more than 81 sub-grantee organizations throughout the United States.

 

Comcast: CRM Salesforce.com Integration (3/2008 – 10/2011), Solution Architect, Data Architect, Deployment Lead, Business Analyst

Comcast is one of the world’s leading media, entertainment and communications companies. Comcast is principally involved in the operation of cable systems through Comcast Cable and in the development, production and distribution of entertainment, news, sports and other content for global audiences. In a very fast-growing and competitive market, Comcast needed a CRM system that is more responsive and flexible to meet its continually evolving business. Its existing home-grown CRM and Order Delivery system, Workbench, is not meeting these needs. Comcast Business Services has decided to use Salesforce for its sales-to-order platform.

Ms. Quimbo worked in various lead roles in building a sales-to-order CRM application for Comcast Business Services and deploying it to 29 regions and more than 1800 Sales users in North America. The project involved customizing Salesforce.com application and integrating it with the company’s Enterprise Services Platform (ESP) using a SOA framework.

As Data Cleanup and Deployment Lead she played two major roles. First, she represented the Business in the Data Migration Team to ensure that data migration fallouts and issues are minimized and any impact to the business is acceptable. Ms. Quimbo was a major stakeholder of the Data Migration Team because of her knowledge of the business requirements and processes, the overall functional architecture of the applications, as well as the key technologies used in data migration which were Salesforce, Data Loader, and Oracle. She coordinated data cleanup with Sales Operations, Implementation Managers, Sales and Marketing Managers, Deployment Leads, and Data Migration Team. In her second role as Deployment Lead she was assigned to support Sales Teams during the first two weeks after each Salesforce deployment. This involved providing on site and remote support to Sales Reps so that they successfully transition to using Salesforce SMB application.

As Data Migration Lead she lead a team of architects in developing the data migration strategy and design for migrating millions of records contained in more than thirty entities from an Oracle-based legacy system to Salesforce. She directed and supported development of data migration scripts using Data Loader, PL/SQL stored procedures, Bash scripts and SQL Loader. She assisted testing teams from SIT through BAT and UAT and then finally to BRT.

As Solutions Design Lead, she was responsible for delivering the high level design and system specifications for the three systems that comprised the overall solution and also for ensuring traceability of system requirements to business requirements. She organized and led a team consisting of technical architects, systems analysts, quality assurance analysts, and business analysts in JAD sessions to develop solutions for more than a hundred use cases.

As Lead Business Analyst, she was responsible for putting together the business product requirements and business feature requirements, organizing and maintaining requirements in DOORS, and creating business use cases. Ms. Quimbo was also a major contributor to the Business Scope and Approach (BSA) document for the project.

As Lead Data Architect, she was responsible for the planning of data management activities as well as the design and development of an integrated data model, data dictionary for custom objects, report specifications, data audit and reconciliation processes, and data migration. She was also responsible for compliance with data management standards and ensuring data integrity. Ms. Quimbo worked across organizational groups to gather data requirements, develop system integration specifications, design data and report specifications, develop data migration and data reconciliation strategy and work plan, and direct activities of Analysts. She assists in transitioning system support activities to production personnel. She developed architectural documentation, Methods and Procedures documentation, and System Integration Design documentation. Ms. Quimbo was presented one of the three 2008 Individual Team Award for her leadership and exceptional contributions to this project.

 

National Automobile Dealers Association (NADA): Guide Data Management System (GDMS) Redesign (6/2009-9/2010), BI Architect and Developer

 

State of NJ Economic Development Administration: CRM Salesforce.com Integration (2/2009 – 6/2009), ETL Developer

 

Elizabeth Glacier Pediatric Aides Foundation (EGPAF): International Reporting Database and Web Application (7/2007 – 3/2008), Lead BI Developer and Data Architect

Ms. Quimbo worked on the implementation of International Business Intelligence for HIV. As lead data architect for the project, she was responsible for developing business intelligence reports to be used in more than 1,000 sites in 18 countries around the world. In conjunction with this work, she trained clients on the use of Report Builder and enhanced the underlying dimensional database design to support reporting requirements. Ms. Quimbo was also responsible for architecting and implementing the integration of historical data into the data warehouse using MS SQL Server Integration Service for ETL processing.

Solutions Technology Systems, Inc. (STSI)

Federal Deposit Insurance Corporation (FDIC): (May, 2006 – July, 2007) Lead Database Architect

Ms. Quimbo led the Data Team in a Service Oriented Architecture (SOA) project for FDIC, the federal agency responsible for insuring deposits in banks and thrift institutions. As the chief data architect, she was responsible for the design and delivery of data services for the system. Ms. Quimbo was given the Super Star Award for her exceptional performance on the project. The special effort that she put in implementing the migration and integration of legacy data into the operational data store was key to the successful deployment of the entire system. Ms. Quimbo was also responsible for the architecture and implementation of a data warehouse based on Oracle, DataStage, and Business Objects technologies. She developed the project plan and coordinated activities, mentored team members, and created project status reports in addition to being hands on in all phases of the project. She worked directly with the clients from both the business and technical sides of the federal agency.

Bristol West Insurance Group (BWIG)

Senior Data Warehouse Architect: (June, 2004 – April, 2006)

Ms. Quimbo designed and implemented a data warehouse for auto insurance loss (claims) reserve analysis and reporting. Using iterative approach, she delivered a fully functional Star schema with Type 2 Slowly Changing Dimensions (SCD) feature within six months. She later enhanced the system by building error handling, notification, and reconciliation capabilities using Oracle Warehouse Builder, shell scripts, and stored procedures. Her skills in Oracle database administration were instrumental in optimizing the SQL queries and database structures of this 2-terra byte data warehouse. Ms. Quimbo fully documented the system and ensured its compliance with Sarbane and Oxley (SOX) regulations which governed publicly-traded companies like BWIG. The company passed the annual SOX audit due in part to the robust reconciliation reports generated from the data warehouse. Ms. Quimbo was given the Exemplary Contribution Bonus Award for her efforts in building the loss reserve data warehouse.

 

Geotrac, Inc.

Database Administrator/Architect: (May, 2000 – June, 2004)

Ms. Quimbo built a spatial database of flood plains and other land features covering more than 90% of the entire United States and Puerto Rico. Using Oracle, ArcInfo/SDE, shell scripts, stored procedures, and C++, she automated the daily process of uploading digitized FEMA flood panels into the spatial database. Ms. Quimbo also designed and automated the business process for address standardization and search. She used Pervasive Data Junction to upload address information from various sources. The last major project of Ms.Quimbo at Geotrac was the development of data marts to support enterprise reporting for accounts receivables, sales commissions, and marketing campaigns. She used Actuate to generate web-based reports.

 

City of Tallahassee

Project Manager: (August, 1994 – April, 2000)

Ms. Quimbo was the GIS coordinator for the City of Tallahassee. She coordinated the activities of five departmental GIS coordinators and made sure GIS standards are enforced in GIS development activities. She developed the GIS annual budget, evaluated and recommend procurement of GIS-related software and hardware. In addition, Ms. Quimbo provided GIS user training and developed standards for enterprise GIS development. During her tenure as the project manager, Ms. Quimbo saved the City millions of dollars in hardware and software license and maintenance cost by migrating the different departments to a common GIS platform. She also led the development of a multi-million dollar RFP for a data conversion and GIS software customization project for the Electric Department’s facilities management. Ms. Quimbo wrote and presented an article in the AM/FM International Conference about her experience in inter-agency GIS development.

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