Gerard Larios Summary

2361 Princeton Drive

San Bruno, California

94066

650-504-5926

Gerard.Larios@gmail.com

Technology executive with 18 years of experience leading growing companies. Highly

resourceful and results focused. Excel at building global teams and infrastructure in

support of business objectives. Focus is in delivering high value technology services in

the areas of architecture and infrastructure, technology operations, corporate IT,

security and compliance, capacity planning, business continuity and disaster recovery,

critical facilities, and software as a service. Along with management of both small and

large technology groups, background consists of deep and diverse technical experience

and hands on accomplishments.

Work Experience

Senior Director, Devops and IT

VP, Devops and IT (promoted)

Certain, Inc., San Francisco, CA (1.5 years)

Served as senior member of leadership team reporting to Chief Executive Officer (CEO).

This role led a team responsible for delivery of both software as a service to worldwide

customers, and corporate IT services for company employees.

  ❖ Led initiatives that successfully improved service delivery to customers through

innovative software and hardware, tools, processes, policies, and infrastructure.

Customers realized greater value from our product that resulted in significant

upswings and historic highs to key metrics, including annual recurring revenue,

annual contract value, churn, uptime, net promoter score, and more.

  ❖ Rebuilt and led a product IT and corporate IT operations team that served the

company’s paying customers and employees alike. Positively improved the user

experience for both by focusing on and improving service reliability, performance,

scalability and security.

  ❖ Established metrics and KPIs to streamline service delivery, strengthen quality of

service, reduce costs, and produce real business value. Beat customer

expectations in terms of SLA/uptime, and greatly improved NPS (net promoter

score), CSAT (customer satisfaction), MTTR (mean time to repair), MTBF (mean

time between failures), CSR (change success rate), and similar metrics. Results

translated to dramatically improved customer experience.

  ❖ Optimized spend and transitioned to opex/services approach improving the

company bottom line and smoothing cash flow, while improving company agility.

  ❖ Large scale effort to migrate company production, development, and corporate

systems to Amazon Web Services and Microsoft Azure to realize cost benefit,

scalability, agility, performance, and disaster recovery improvements.

  ❖ Implemented many solutions to improve service IT service delivery including:

- Upgraded customer facing database clusters from Microsoft SQL 2005 to

SQL 2014 without any unplanned downtime. Customer base includes

Microsoft, Oracle, Deloitte, Deutsche Bank, USAA, and many other

demanding Fortune 100 customers.

-

- Centralized logging (Greylog, Kibana, Elastisearch, Logstash)

- Operational intelligence improvements (New Relic, Birst, KBOX)

- Company wide Asset and Patch management (KBOX)

- Company wide Centralized Anti Malware (Symantec and Mcafee)

Full database encryption and HSM key management

8/2014 - 12/2014

12/2014 - Present

-

File Integrity Monitoring (Tripwire) across production systems

- Company wide drive encryption across all workstations

- Company wide security awareness training program

  ❖ Held Chief Information Security Officer (CISO) role, and owned delivery of security

assessment requests (RFI/RFP) from prospects, customers, and auditors

(SOX/PCI/ISO/SSAE16/SAS70). Completed multiple PCI DSS 3.1 audits.

  ❖ improved security risk posture through improvements to administrative, technical

and physical security controls.

  ❖ Implemented cloud based solutions to improve service delivery including Amazon

Web Service (AWS), Microsoft Azure, New Relic, Google Business Apps, Office365,

Salesforce, Gainsight, Marketo, Eloqua, Jobvite, Netsuite, Google Apps, Kudos,

and more.

  ❖ Technologies include Linux Centos, Windows 2008/2012, VMWare, Openstack,

Apache, Tomcat, Jetty, Java, Coldfusion, F5, Cisco, Imperva, SQL 2014, and more.

Director, IT Operations and Security

2/2008 - 8/2014

Enkata Technologies, Redwood Shores, CA – Employee for 6 years

Served as senior member of leadership team reporting to Chief Executive Officer (CEO).

This role led US based and international teams responsible for delivery of corporate and

software as a service (SaaS) production services.

  ❖ Re-engineered the IT organization and established metrics and KPIs to streamline

service delivery, strengthen quality of service, reduce costs, and produce real

business value. Achieving 98% SLA and 4.8 CSAT.

  ❖ Greatly reduced customer environment unexpected downtime through

implementation of highly available server, SAN, and networking systems, Uptime

improved from 98% to 99.99%.

  ❖ Drove major product infrastructure changes that improved the company product

on many fronts: delivery, reliability, security, performance, cost, and customer

experience.

  ❖ Reduced operational costs by 40% over three year period through consolidation

of system environments, datacenters, and third party services. Leveraged open

source software, virtualization, and commodity hardware.

  ❖ Remained hands on and frequently rolled up sleeves to work on critical customer

impacting issues by analyzing any number of application, system, storage, or

network metrics. Led many joint efforts with the customer, internal resources,

and other vendors, to resolve a variety of technical issues.

  ❖ Led a cross-functional team of 10+ through 2 direct reports. Strong ability to

recruit, develop and retain highly productive teams.

  ❖ Instituted employee retention program that drove annual turnover rate to under

2.5%. Provided extensive technical and career mentorship.

  ❖ Supported sales, marketing, engineering and product marketing efforts by

providing technical guidance to product design, supporting sales prospecting

efforts, and responding to and working with prospects and customers to address

security and compliance matters. Customers were often regulated via PCI, SOX,

HIPAA, HITECH or subject to other compliance frameworks.

  ❖ Led efforts that successfully exceeded company and customer security

requirements by completing SAS70/SSAE16 audits, as well as numerous customer

security assessments and audits (e.g. business associate agreements - BAA).

Improved operational compliance by 80%.

  ❖ Led storage architecture project involving product analysis, evaluations, and

selection of enterprise wide SAN solutions based on open source solutions.

Project resulted in a 20x IOPS and 4x disk throughput improvements.

  ❖ Drove key initiatives:

- Improving customer experience:

▪

Led company-wide VMWare virtualization and system

consolidation project; completed well under budget and greatly

improved system provisioning and reliability realizing higher

levels of customer satisfaction.

▪ Designed and deployed various core systems to provide to

company a consistently reliable and secure compute

environment. Systems included monitoring, service desk,

inventory management, patching, anti-malware, endpoint

encryption, vulnerability scanning, and data management.

- Improving collaboration:

▪

Led many projects aimed at improving collaboration between

employees in the US and Russia. These include global

deployments of Cisco VOIP telephony, videoconferencing, web

conferencing, Microsoft Windows Active Directory, integrated

Cisco Wireless solution, and a global MPLS network utilizing

Cisco and Juniper hardware. All of these projects enabled

improved communication and synergy between these offices

and global remote staff.

- Improving security and compliance:

▪

▪

▪

Established operational policies and processes and coordinated

workflows across technology organization.

Authored and implemented all aspects of company security

policies and procedures.

Built and established company disaster recovery and business

continuity plans to ensure survivability of customer facing

production environment, as well as global business operations.

Director, Technology Operations

Pay By Touch, San Francisco, CA – Employee for 5 years

Served as the Director of Technology Operations at Pay By Touch reporting to the Vice

President of Information Technology. This role leads a team of technical resources

supporting the development, production (customer facing), and corporate environments.

  ❖ Managed team of 30+ IT Operations professionals through 6 direct reports

consisting of the following teams: Windows and UNIX system administrators,

network engineers, database administrators, application engineers, monitoring

engineers, and a Help Desk group.

  ❖ Led the day to day operations of engineers responsible for ensuring customer

facing production environment met service level agreements. Environment

consisted of 4 highly redundant tiers (perimeter, web, app, database) servicing

both public and private customer connectivity while supporting a high volume of

OLTP transactions.

  ❖ Management at various levels, to include project management, department

direction, personnel supervision.

  ❖ Mentored team individually and in groups by holding training sessions and

supporting career advancement and after hour development.

Manager, Network and Support Operations

Pay By Touch, San Francisco, CA

1/2003 – 9/2007

Served as the Manager of Network and Support Operations at Pay By Touch reporting to

the Director of Information Technology. This role led a team of technical resources

supporting the development, production, and corporate environments.

  ❖ Managed team of 20 IT professionals consisting of system administrators, network

engineers, and a Help Desk group.

  ❖ Established and enforced IT department policies and best practices, such as

change control and notification procedures, on call procedures, escalation

procedures, scheduled maintenance windows, data protection/backup/recovery,

AntiVirus and Spam control, and more, and drove process and procedural

9/2007 – 2/2008

improvement.

  ❖ Managed all aspects of purchasing, budgeting, and ordering. Developed budget

reports and spending projections. Managed all aspects of vendor relationships.

  ❖ Developed working relationships with individuals at all levels of the organization,

enhancing productivity and improving IT group value and effectiveness.

  ❖ Remained a very “Hands on" manager coming from a very diverse and deep

background in networking and systems administration.

  ❖ Led numerous projects: Payments Card Industry (PCI) and Sarbannes Oxley (SOX)

audits, business continuity and disaster recovery, conducted security audits,

established metrics and KPIs, mergers and acquisitions, office and datacenter

moves.

Previous Experience

1997 through 2003

Employed at various companies holding individual contributor technical roles.

  ❖ Companies included: National Semiconductor, HIH Insurance, and CareAmerica

  ❖ Duties included: Network and systems administration of large scale compute

environments running Linux variants, Windows, Citrix. Also account management,

system configuration, server hardware, internetworking, security, performance

monitoring, fault tolerance, system maintenance, backup and recovery,

requirements gathering, vendor relations, negotiation, circuit procurement,

hardware selection and sizing, installation, configuration, ongoing monitoring and

management.

  ❖ Technologies included: Cisco Call Manager, Cisco Unified Messaging systems,

Microsoft Windows Active Directory, Microsoft Exchange 2000/2003, multihomed

Internet connectivity using BGP4, HSRP, and multiple Cisco routers and

Cisco firewalls, VPN concentrators, RADIUS, TACACS, two factor authentication

(RSA), STP, VLAN, Etherchannel, QOS, dynamic routing (OSPF), mobile device

management, PBX redundant PRI phone circuits and failover Direct Inward Dial

(DID) and SIP, Citrix.

Additional Training, Skills, and Certifications

San Francisco State University, Bachelors, Business Administration / MIS (in progress)

United States Marine Corps – 1990-1994

Business fluency – Spanish

Cisco Certified Network Professional (CCNP)

Cisco Certified Design Professional (CCDP)

Cisco Certified Network Associate (CCNA)

Cisco Certified Design Associate (CCDA)

Microsoft Certified System Engineer (MCSE)

Citrix Certified Administrator (CCA)

Certified Information Systems Security Professional (CISSP)

Information Technology Infrastructure Library (ITIL) Foundation

Recommendations

Gerard Larios

2361 Princeton Drive

San Bruno, CA

94066

650-504-5926

Hello—

What follows are many of the recommendations I’ve received from colleagues, peers, and

supervisors over the past 10 years that describe my professional demeanor and accomplishments.

I would appreciate an opportunity to learn more about this role and to share with your team the

many reasons I can make a positive impact to your company.

Thank you for your time and consideration.

Sincerely,

Gerard Larios

Suzanne Evers

Director, Human Resources & Finance at Bloomspot.com

Working with Gerard for 5 years at Pay By Touch has given me great insight to this talented, well respected, solid

individual. Gerard was known through the Company to be a very talented and knowledgeable leader in the

Technology Division. He was often brought into cross functional teams as the point of contact for the Technology

Division to facilitate the planning and execution of the current needs and objectives of the project as they related to

Information Technology issues. When Gerard’s name was brought up to lead in these situations, you knew you were

in good hands. Gerard was also known to be a very responsive leader. He has a strong understanding of internal

customer service and promoted this positive philosophy across his team as they attended to the needs of the

organization. At the same time, Gerard was responsive to his people. He took pride in the talented group of

individuals that worked for him-providing them opportunities to further develop and grow their skills and talents,

guiding them through challenging situations and doing what he could to make the work environment both interesting

and fun. I know that he was well respected by his team as the manager and leader of their group-they were very

loyal to him. I considered Gerard as one of my top “Go To” people while at Pay By Touch and I am very happy that

I had the opportunity to know and work with him.

Thom Allison

Educator, Roi-Et, Thailand

I have known and worked with Gerard Larios for over ten years. He is studious, highly knowledgeable and a tireless

worker who will let no obstacle deter him from the completion of his mission. He is diligent in his efforts and

painstakingly detail oriented in all he undertakes. As a manager, I found him to be highly ethical, fair, efficient and

dedicated. He vigorously pursued the education and experience to enhance his professional growth while

encouraging the growth and development of his subordinates. I know of no finer Engineer and Manager in the IT

field. I would enthusiastically and unhesitatingly recommend Gerard Larios for any high level position he may seek.

Bill Haubold

Sales Director - Western Region at Pacnet

Gerard is a methodical and professional planner with a particular strength in directing complex and challenging

projects. While working with Gerard his company was experiencing significant growth and there were demands for

him to hire, train, and direct new hires while building out their complete IT and communication infrastructure to

support the company. He consistently responded with clear objectives and directed his internal and external

resources effectively. One particular point that sticks in my mind with Gerard is that in pressure situations (tight

deadlines, service interruption/performance, etc.) he always remained calm, focused and clear to resolve the issue in

a way that displayed exceptional leadership.

Michel Bouckaert

InfoSec at IGN Entertainment

I worked for Gerard at pay By Touch. Gerard is a very effective leader, knowledgeable on IT matters - networks,

operating platforms and middleware. He impressed me with his work discipline and organization.

This, plus his ability to motivate people, is what I believe allowed PBT, a start up, to experience essentially zero

outages during its existence.

I would recommend him in leadership roles for about any IT structure.

Bryan Haas

Process Improvement, Product Management, Operations Management, Reporting & Analysis

During my approximately 4 years at Pay By Touch, Gerard was responsible for supporting my teams in areas

ranging from desktop support to production and database issues. My team and I grew to count on Gerard at all hours

of the day and all days of the week. Gerard’s calmness under critical time sensitive situations combined with his

strong command of technology resulted in business units throughout the enterprise knowing they were in good

hands with both he and his staff. Gerard successfully developed relationships with his internal and external clients

through a very service oriented and collaborative approach. In short, Gerard is just a great person to work with.

Gerard's success is no doubt tied closely to his drive to learn, support his team, support his customers and provide

open and constructive communication.

Colin Ma

Sustainability Solutions Specialist

Without a doubt, Gerard's strong expertise in technology and operations can always be depended on. His leadership

abilities, professional demeanor, and his understanding of how technology can be applied to help a company meet its

objectives further separate Gerard from his peers in the industry. It was a pleasure working alongside Gerard for

over four years and it is no surprise to me that Gerard has earned a reputation as a driven, reliable, and

knowledgeable colleague.

Stephen Brown

Branch Sales Manager, Northern California at Technology Integration Group (TIG)

I have had the pleasure of working with Gerard since 2004. He has both the business and technical skill-set and

experience to solve any project and situation and lead multiple technical teams in both larger and smaller company

settings. I have worked with hundreds of IT executives over the last several years and few are as well rounded and

as successful as Gerard. If you have the opportunity to work with him you will know what I know and I am sure that

you will think of him as I do.

Larry Hollowood

Enterprise Security Architect at NetApp

Gerard is a very capable technology contributor and manager particularly in the networking, mobile and Windows

spaces. He has a great mix of technology, leadership and people skills that makes him a strong contributor to the IT

Operations organization. At Pay By Touch, both he and his group provided the assurance of superior quality and

execution that our customers depended on time and again.

Willy Chang

Sr. Systems Engineer Lead at PayByTouch

Gerard is an individual that projects strong leadership skills, with attributes that can build and lead an IT Operations

team successfully. In addition, his depth of networking knowledge, breadth of experience, and hands-on approach

makes him a top contributor, coupled with his unique ability to communicate and explain complex systems. I would

highly recommend Gerard, and would not hesitate to work with him again in the future.

Brian Watson

Director of QE at YapStone, Inc.

Gerard was an excellent person to work with. He is an effective manager, able to build a strong team and manage a

budget. His attention to detail and technical abilities kept our networks and operations working smoothly and

efficiently. He would be an asset to any company. I would welcome the opportunity to work with him again.

Alex Alekseyev

Data Architect at American Express

For my time working with Gerard, I have only good things to say about him as a manager and a colleague - he has

proven to be a strong leader, capable of making right decisions in difficult situations, very knowledgeable

professional overall and a good friend. I would recommend Gerard highly to any company looking for an

experienced leader.

Michael King

Sr. Systems Engineer

I've worked with and reported to Gerard at Pay By Touch for 1 year, and during that time I observed an individual

that has and exercised the attributes necessary to build and lead a successful IT Team. His communication and

people skills are excellent. He handles pressure situations with confidence, calm and smarts. He knows IT, and

motivates others around him to face and conquer any IT challenges with grace. His broad depth of technical know

how and hands on skills were impressive. It's obvious that he brought real world experience to the team, and knew

how to spread it to others and build confidence and skill level. I would work for or with Gerard again.

David Chan

Sr. Systems Engineer at Easter Seals, Inc.

Gerard is a great manager who knows how to empower and motivate everyone around him. Gerard focuses on the

big picture and sets deliverables and priority clearly. He gave me a lot of room to grow professionally and backed up

my proposals in meetings. He is open-minded, supportive and resourceful on and off the job.

I highly recommend Gerard and will be glad to work with him again!

Rajinder Uppal

Experienced Senior Network Architect/ Senior Information Security Architect

Gerard is a manager who understands loyalty to his employees and went out of his way to make our work easier. A

person who is exceptionally detail oriented, persistent and honest. He is the person who can manage a diverse team

of people exceptionally well, as he can sit with you and go over code line by line, or guide you in the direction you

need to help yourself. Above all Gerard's strength lies in his exceptional ability to translate business requirements

into technical requirements and execute with precision.

I would recommend Gerard for any endeavor in his future.