Sufyan Mefrakes n 1437 Highland Court n Keller, TX 76262 n (817) 715-2847 smefrakes@verizon.net

SUMMARY OF QUALIFICATIONS

A successful sales consulting professional with over 20 years of a proven and successful track record in Technical

Sales, Product Management and Sales Management positions. Meets and exceeds assigned revenue target and

objectives. Experience calling on small, medium, and national accounts. Holds a high degree of creativity,

organization and self-development process skills. A leader and team player who excels in collaborating with other

sales professionals to win complex sale opportunities and achieve higher profits results. Well versed in current

Information Technology standards and trends. Generate and lead new sales opportunities by organizing customer

demonstrations, workshops, vendor shows, symposiums, etc. to promote Professional Services offerings. Launch

new products and service offerings to company’s general sales force.

Recognized by industry leaders in Enterprise Content Management (ECM) and document workflow solutions.

Follow this link for more information on case study and personal success story:

http://www.westbrooktech.com/case-studies/listings/manufacturing/hanson_pipe_precast_texas_fortis.asp

QUALIFICATIONS AND SKILLS

  · Proven track record of presenting and selling advanced Business Solutions that increase efficiency and

reduce operating cost.

  · Apply a consultative selling approach to C-level contacts with emphasis on client’s business needs and

generating a greater Return on Investment (ROI).

  · Strong delivery of company’s Value Proposition.

  · Excellent knowledge of Enterprise Content Management solutions (Capture, Manage, Output and

Storage).

  · Well versed in technologies surrounding Networks, Data-Centers environment, business process reengineering

and Cloud Computing.

  · Ability to analyze customers’ complex data to identify current inefficiencies in business process/

workflow. Use the findings to formulate and architect an effective business solution.

  · Retains an advanced technical understanding of multi-functional technologies, print tracking/costing and

Document Assessment Software tools.

  · Have the ability to adapt and learn new business requirements for a variety of businesses and industries.

  · Possesses high organizational skills with the ability to pull internal resources together to formulate

winning accounts’ strategies.

  · Excellent active listening skills.

  · Strong negotiating skills.

TECHNICAL EXPERIENCE:

SOFTWARE:

Cloud solutions and services:

Microsoft Cloud Services: Azure and Office 365

Amazon Web Services (AWS): EC2 Compute and Networking, Glacier Storage and content Delivery,

Workspaces and Zocalo AWS Applications

Google Web Service: Enterprise Search solutions, Google Apps, Google Checkout, Google Local

Business Center, Google Merchant Center, Google Trusted Stores, Postini, Google Webmaster

Central, Google Ad Manager, Google Maps and Earth Solutions, Google Website

Optimizer and Google Site Search + Google Docs and Drive

Document Capture/ Workflow Solution Software:

PSigen- Capture Enterprise and PSigen- Fusion

Sufyan Mefrakes n 1437 Highland Court n Keller, TX 76262 n (817) 715-2847 smefrakes@verizon.net

Kofax TotalAgility

paradatec - PROSAR-AIDA

Nuance AutoStore

IKON DocAccel

IKON DOCSend

eCopy

Canon ImageWare /Universal Send

Enterprise Content Management / Document Management Software:

DocuWare and DocuWare Online

Laserfiche Avante, RIO

Microsoft SharePoint

IDatix - iSynergy

Westbrook Technology- Acquired last year by DocuWare Corporation

EMC Application Extender (AX5)

IBM Content Manager (CM) IBM Document Manager (DM)

Workflow and Output Management Software:

Ricoh Global Scan/ Streamline NX

Canon uniFLOW

Planet Press Design, Image, Watch and Fax

Nuance AutoStore

PaperCut NG /MF

VOIP Telephony and Fax Server Software:

3CX VIOP System

XMediusFAX on premise XMeduisCloud Fax

OpenText Rightfax

Web Development and Page layout and Graphics

Adobe InDesign CC, Adobe Illustrator CC, Photoshop CC, Adobe Premiere

Quark Express

Microsoft Publisher Adobe Photoshop CS6

Managed IT Services Platforms:

Continuum

Microsoft Business and Client/Server Software:

Microsoft Windows Platform: Windows Server 2000-2012. All Windows Clients.

Currently working on Microsoft MSCA Certification

Microsoft Office Suite of Products (Word, Excel, PowerPoint. Outlook, Access, OneNote)

Others

Intuit QuickBooks, Great Plains Software

Salesforce

HARDWARE- MFP by various vendors:

Canon, Ricoh, Sharp, Konica Minolta, HP, Samsung, Brother

Raster Image Processors- EFI

Digital Photographic Imager & Document Scanners

Sufyan Mefrakes n 1437 Highland Court n Keller, TX 76262 n (817) 715-2847 smefrakes@verizon.net

CERTIFICATION:

Certified Document Imaging Architect (CDIA+)

Westbrook Technologies Sales Certification

IKON Core 1 – 4

DocuWare Application Consultant.

EMPLOYMENT EXPERIENCE:

Zeno Digital Solutions, LLC

Manager – Business Optimization Dec 2014 – September 2015

  · Engage with sales reps to help qualify opportunities and prioritize engagements. Schedule ride days to

prospect for new opportunities (Hardware and Software Solutions)

  · Review and approve newly proposed customer’s solution and project’s scopes and deliverables (SOW).

  · Respond to Local, State and Federal RFP and collaborate with hardware sales representatives in

designing a technologically sound and winning solutions.

  · Coordinate and manage software vendors/partners relations (Pricing, Discounts Product Launches,

and Training).

  · Review and help develop new strategic initiatives, with VP of Professional Services, to improve PS

revenues.

  · Research and facilitate the introduction of new specialty software to augment Document Life Cycle

and Enterprise Content Management (ECM) software offering.

  · Manage Professional Services annual revenue targets to meet expectations.

  · Help improve internal culture and increase customer loyalty and satisfactions.

  · Manage internal resources for product training and products launches.

Toshiba Business Solutions

Professional Solutions Specialist/ DocuWare Architect June 2013 – December 2014

  · Promoted Toshiba Business Solutions products and services to commercial business and public and

government entities.

  · Demonstrated, proposed and closed ECM and Document Workflow Solutions transactions.

  · Assisted in the design of the final customer solution and managed the implementation process with the

delivery team.

  · Helped develop and execute professional services strategies for the North Texas Marketplace.

  · Promoted Solutions Sales and Consultative Selling to Hardware Sales Teams.

  · Conducted Technical Sales training and product Certification for Sales Teams

  · Conducted and hosted Lunch & Learn events and participated in Toshiba’s annual Technology Show at

Globe Life Park in Arlington (previously- Ballpark)

Mavtech Group, LLC. - Keller, TX

Co-Founder and Owner: 2008 – October 31, 2012

  · Headed the development of business plan for a Start-Up Internet IT e-Commerce company.

  · Established business relationships with major national IT distribution companies (IngramMigro,

TechData, Synnex, Bell Micro, Digitek Computer Products, Etc.).

  · Negotiated contracts with Web Content providers and hosting service company (Cloud Computing).

  · Managed the development of company website- www.mavtechonline.com

  · Managed international sales and new business development.

  · Managed company financials while growing the company to over $750,000 in sales.

Sufyan Mefrakes n 1437 Highland Court n Keller, TX 76262 n (817) 715-2847 smefrakes@verizon.net

IKON Office Solutions - Dallas, TX (Currently Ricoh Corporation)

Solutions Consultant: 1994 – 2008

  · Propose and close complex capture, electronic document management (EDM) and document workflow

projects that impact IKON’s core digital output business. Please refer to case study link above.

  · Serve as the Area expert relative to the Professional Services strategy and IKON’s Premier Solutions

Portfolio and Assessment Services.

  · Overlay the Major, Strategic and National Account Sales teams.

  · Promote and lead strategic activities designed to enhance Professional Services-based revenue.

  · Partner with Area Sales teams in the pre-sales process to sell Professional Services products and services

by understanding the customer’s business and technology requirements and creating a compelling

business solution that meets their needs.

Color Sales Manager/Product Manager: June 1997- May 2002

  · Managed IKON's North Central Texas Color Sales Division (Dallas, Fort Worth and branch offices - Waco,

Denton, McKinney and Sherman)

  · Responsible for over a 5 million dollars annual color equipment revenue plan.

  · Manage a team of six Color Sales Specialists.

  · Manage a team of two Color System Analysts who provided pre-sale support to the Color Specialists.

  · Conduct color training and demo certifications for IKON’s general sales professionals.

  · Launch new Business Color initiative and managed and promoted business color sales efforts.

  · Conduct color sales presentations and solutions proof of concept for IKON’s largest accounts.

  · Participate in strategic planning for product launches and Go to Market initiatives.

System Engineer: April 1994 – June 1997

  · Promoted solution selling with color specialists and general line reps to provide customers with the best

Color Imaging solution.

  · Provided technical consultation on various graphical software packages

  · Performed Pre-Sales Technical Presentation and demonstrations.

  · Provided Color Post-Sales support.

  · Created marketing literature promoting Canon and Ricoh color product line.

Education:

Columbia College + North Texas State University

References available upon request.