TIMOTHY E. BROWN

315 Falls Ct. | Woodstock, GA 30188 · (470) 219-8778 · timbrown81@outlook.com

 

Senior Information Technology Executive

 

Technology Leader with more than 20 years achievement in building and leading awesome technology teams; teams that are led not just managed. Exploits technologies to drive organizational growth, profitability and performance. Exceptional development/technology manager with a focus on the Microsoft technology stack and expanding to the MEAN stack. True full-stack developer with solid background in software engineering, database architecture, DevOps & system/network architecture. Demonstrated experience in project management with both waterfall and agile methodologies. Strong track record in both Scrum Master and Product Owner roles. Competent in business analysis and quality assurance disciplines. Delivers user-friendly technology solutions that surpass customer expectations, user experience, business and financial goals. Life time learner constantly refining and improving business and technical skills.

CORE COMPETENCIES

·   Leadership ·   Full Stack Development ·   Big Data & Analytics ·   DevOps

·   CMS & Web Development ·   ERP | CRM | PMM ·   Retail & E-commerce ·   IT Operations

·   Scrum Master ·   Product Owner ·   Sales & Marketing ·   Media/Advertising Operations

 

 

PROFESSIONAL EXPERIENCE

 

Bridgeline Digital

May 2014 – July 2015

Vice President of Application Engineering

Provided technical and managerial leadership to eight international development teams consisting of 34 application engineers, front end developers & quality assurance analysts for a publically traded CMS/eCommerce software and professional services company. Product Owner for Springboard, a site development and delivery framework.  Manage product backlog for Springboard. Work with customers, internal technical teams and DevOps to develop and validate user stories. Work with development team to develop sprint plan for each iteration. Led team responsible for developing CMS and eCommerce solutions for top brands including UPS Stores, PODS Moving & Storage, Triumph Motorcycles, AMC Networks, L'Oréal, Sport Clips, Shaw Floors, Shaw Carpeting, American Academy of Pediatrics and dozens more. Transformational leader responsible for architecting new organizational framework to drive greater utilization, reduced talent turnover higher solution quality and increased customer sentiment. Grew a positive and productive development and engineering culture. Consult on and architect customer solutions that include SaaS/Cloud Content Management Systems (CMS) and eCommerce solutions that integrate with Enterprise Resource Planning (ERP), Third Party Logistics (3PL), Customer Relationship Management (CRM), Digital Asset Management (DAM), Product Information Management (PIM) systems. Develop and review Statement of Work (SOW) for client engagements as large as $1MM. Identify and evaluate web, commerce, marketing & software development emerging technologies. Technologies included .NET, SQL Server, SQL Reporting Services, Jquery, Bootstrap, SAAS CSS, Backbone, custom javascript framework and custom website delivery framework (Springboard)

·   Increased engineer billable utilization by 12% and exceeded team goal of 80% utilization for the last 4 quarters.

·   Devised new organizational framework that increased mentorship, talent development resulting in increased team member engagement and satisfaction.

·   Boosted customer sentiment by 37% in the first year by crafting Client Continuity Team structure that established dedicated engineering team focused on long term customer relationships.

·   Increased developer efficiencies transitioning team to new DevOps Continuous Integration environment that included BitBucket source control, Git distributed version control system, Octopus automated deployment, custom PowerShell scripts & Team City build server.

National Desert Storm Memorial Association, Washington D.C.January 2012 – Present

CIO, Technology Chair & Board of Directors (Volunteer)

Founding board member of grassroots veteran’s service non-profit organization. Provided mission based executive leadership and strategic governance. Chairman of the Technology Committee, managed all information technology efforts to support the mission of the organization. Evaluate and select CMS, eCommerce and CRM technologies to enhance the organization's capabilities. Led digital marketing efforts to include web, SEO and social media technologies to drive public awareness and mobilize grass roots supporters for the cause resulting in sponsored legislation being passed by the US Congress and signed into law by President Obama.

Unified Product Content Collaboration Cloud – UPC³ September 2013 – May 2014

Founder & CTO

Founded an internet marketing services company intent on offering a cloud based product catalog management services. Developed business plan including financial projections.  Architected complex cloud based solution including: content delivery stack, content administration UI, content deployment stack, JavaScript implementation framework, integration service provider framework, analytics sink, Big Data analytics portal and API/Services stack.  Principle product owner.  Developed user stories and other product backlog items.  Prioritized product backlog items based on competitive analysis, input from product advisory group members and internal stakeholders. Developed business and technical specifications which included product specifications, data flow diagrams, application stack architectures and data architectures. Used ASP.NET, MVC5, Entity Framework, JSON, AngularJS, Angular Material, Bootstrap, Polymer, Azure Cloud, AWS, SQL Server, SQL Reporting Services, and Responsive Web Design. 

Akumina, Nashau, NHAugust 2012 – August 2013

Senior Director of Professional Services

Led cross-functional web development team responsible for delivery of client projects. Worked with customers to identify technologies that solve business challenges. Developed new SharePoint professional services practice. Led discovery meetings, produced business/functional requirements and developed information architectures. Developed project management methodologies and processes. Provided leadership for client project engagements. Adapted Agile SCRUM Software Development Life Cycle (SDLC) and waterfall Project Management methodologies to suit project and client objectives. Served as Product Owner on behalf of external customers.  Worked with clients to understand their requirements and needs.  Used SOW to develop individual user stories and other product backlog items.  Prioritized product backlog items based on input from customer and development team.  Managed resources against billable hour goals, resource utilization goals and project milestones. Worked with clients to identify business drivers and challenges. Developed and reviewed client project proposals; ensured project proposals adhered to financial and revenue objectives.  Developed responses to client RFPs.

·   Established a client relationship with Walmart resulting in $110k per month in projects; increasing net revenue by 55%

·   Developed strong partnership with GreenPages IT Solutions; built additional revenue streams based upon this relationship.

·   Led client web/CMS projects for Sergeant’s Pet Products, Tandem Diabetes, Intertek, State of Ohio Jobs & Family Services, Best Friends Pet Society, Wellmont Health Care, Physio Controls & Rockland Federal Credit Union

Triad Digital Media (DBA Triad Retail Media), Tampa, FLNovember 2005 – July 2012

Recognized industry leader in retail website monetization. Inc. 500 (2009), Inc. 5000 (2010)

Vice President of Information Technology (June 2008 – July 2012)

Director of Information Technology (August 2006 – June 2008)

Lead Developer (November 2005 – August 2006)

Served as senior technology officer for the company.  Built an entire IT group from the ground up. Responsible for the day to day operations of the IT group. Identified opportunities to increase efficiencies and quality of provided IT services. Responsible for planning, organizing and execution of all technology functions within the organization. Managed all client development projects, supervised 8 ASP.NET developers.  Established coding standards, best practices and client project frameworks.  Coached and mentored developer staff and conducted code reviews. Established agile development process; served as scrum master for internally facing projects. Met with clients and prospective clients to identify business needs and recommend technology solutions. Worked with product owners to estimate and groom product backlog items. Ensured development teams stayed on track.  Identified and removed any impediments to the development team. Continuously evolved the Information Technology group as the company grew from a startup to a company with over 350 employees at 6 offices in 5 states. Established project management methodologies and procedures for IT group. Built a big data portal for customer web analytics. Developed robust disaster recovery and business continuity plans to ensure continued operations of the company. Managed IT Operations and DevOps team, including customer technical support. Managed all technology vendor relationships and contracts. Led IT group consisting of three departments with an annual budget of $5MM. Led IT governance process with a focus on annual IT budget, project portfolio management and resource planning. Championed business improvement throughout the organization by applying technology to automate, simplify and streamline business operations.

·   Led web development efforts for clients that include: Walmart, eBay, Dell, Sam’s Club, CVS Pharmacy, Best Buy, Pizza Hut, 1-800 Flowers, Shutterfly, PepsiCo, and other prominent clients

·   Architected DevOps & hosting infrastructure, hosting one of the top 20 retail sites on the internet; exceeded contractual Service Level Agreements (SLA) expectations by delivering an annual average of 99.96% uptime for client hosting services

·   Executed hundreds of client development projects per year with an on time delivery rate exceeding 98%

·   Member of task force responsible to respond to major client Request for Proposals; winning RFPs that resulted in $650MM in new revenue

·   Led development of industry leading big data web analytics platform; consolidating and correlating data from over a dozen disparate sales and web analytics systems

·   Implemented a tightly integrated enterprise ecosystem integrating the following systems:  Enterprise Resource Planning, Customer Relationship Management, Project Portfolio Management, Order Processing, Enterprise Data Warehouse, Enterprise Reporting and Dashboards, Enterprise Intranet Portal

·   Nominated for, and awarded the company Leadership Award 2009

Harcourt Education Group, Orlando, FloridaMay 2000 – November 2005

Second largest educational book publisher in the world with a product portfolio spanning pre-K through college and beyond

Senior Software Engineer (June 2001 – November 2005)

Software Engineer (May 2000 – June 2001)

Architected and developed ASP.NET web applications using Object Oriented Design and Development. Served as data architect and developmental DBA. Conducted interviews with users and stakeholders, developed business and technical requirements. Led process to identify and select appropriate technologies and vendors to meet long term strategic needs.  Led projects focusing on order processing and fulfillment, E-commerce, financial planning, publishing workflow and product development management. 

·   Architected and led development team in the delivery of a product proposal & development management system; saving the company $1.2MM per year and increasing rate of successful product launches by 35%

·   Led a cross functional project Joint Application Development (JAD) team to design and implement a production workflow control system; decreased time to market by 40%

United States ArmySeptember 1986 – May 2000

US Army Elements, Allied Command Europe, SHAPE, Belgium

Section Chief, Personnel Information Systems (January 1998 – May 2000)

Automation NCOIC, Office of the Chief of Staff for Personnel (May 1996 – January 1998)

Non-Commissioned Officer in Charge (May 1994 – May 1996)

Competitively selected to lead the newly formed Personnel Information Systems section. Responsible for personnel application development and data operations throughout the European command. Supervised fifteen developers, data analysts and systems administrators throughout seven different countries in Europe. Architected and developed secure classified systems to support personnel management operations. 

·   Managed the SIDPERS-3 deployment project throughout the Allied Command Europe; met final project milestones six months ahead of schedule; commended by General Wesley Clark

·   Supported data operations on 16 servers in 7 European countries, running SCO Unix, Informix DBMS and CICS

·   Developed data intensive client server applications to manage manpower operations

·   Implemented secure CD ROM based classified document management system for the Military Intelligence command; recognized for significant contributions to the national intelligence community

·   Selected as Non-Commissioned Officer of the Year 1995, 1996 & 1998

 

EDUCATION

 

Bachelor of Science in Business Administration (minor: Strategic and Entrepreneurial Management), University of Maryland, University College, fall 2015

 

Project Manager Institute, Project Management, 2003

 

United States Army School of Information Technology, Information Technology Specialist, 1996

 

US Army NCO Academy, Basic Non-Commissioned Officer Course, 1996

 

US Army NCO Academy, Primary Leadership Development Course, 1992

 

 

Competencies

 

Skills: Startups, early stage ventures, product management, agile product development, strategic planning, project management, SCRUM, Agile SDLCs, Unified Process SDLCs, development management, resource planning, software engineering, application development, web development, application architecture, enterprise architecture, data architecture, database administration, database performance tuning, object oriented design, domain driven development, feature-driven development, test driven development, DevOps, continuous integration, big data, risk management, information assurance, information security, business requirements analysis, business process improvement, IT management, KPI development, disaster recovery, business continuity, IT budgeting, IT asset management, technology acquisition,, software licensing, vendor management, service level agreements, business intelligence, data analytics, web analytics, digital marketing, online advertising, search engine optimization, advertising operations, web content management, enterprise content management & digital rights management.

 

Technologies: Windows Server, Azure, SQL Server, SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS), SQL Server Analysis Services (SSAS), SharePoint Server, Excel Services, Performance Point, C#, VB, ASP.NET, ASP.NET MVC 5, IIS, JavaScript, Jquery, AngularJS, Angular Material, Material Design, Polymer, NodeJS, Bower, NPM, Grunt, MongoDB, HTML 5, CSS, Responsive Web Design, Team Foundation Server, Bitbucket, Github, Git, Team City, Octopus, Ektron CMS, Omniture, Google Analytics, Open Ad Server, Microsoft Dynamics CRM, Project Server & Microsoft Project