Lorne Everett

lorne.everett@adepttg.com

 

OVERVIEW

For the past 20+ years I have worked within the IT Industry providing architectural designs and implementation of Network solutions that includes IP and DNS configurations, Cross-Platform integration, User Access, Secure Network Communications, Firewall configurations, and Biometric access for sensitive environment(s). Providing hands-on implementations of Operating Systems configurations and monitoring (Windows Server, Unix, Linux, Apple); Project Management of Enterprise Solutions and upgrades, Application configurations and development; Database configuration and scripting; Web-Applications (HTML, XML, Java, Java Probe, Wily Introscope ); Network Operating System implementations and configurations (Novell, Windows, Milnet, Nipernet); Enterprise Solutions implementations, architectural designs, and specialized configurations (CA suite, Tivoli Suite, HP Suite, Remedy, Lotus Notes, Servicenow); Cloud Services (Microsoft Azure, Amazon AWS, Google Cloud);  Virtual Server configuration and monitoring (Citrix, VMware, Cloud Computing); Web Services integration (webMethods); Network Device monitoring and configuration (Cisco, Juniper, F5, DMZ’s); Integration of other Enterprise Tools (BMC, HP OpenView, Candle, Remedy, Tivoli); as well as implementation of ITIL/SOX/SDLC methodologies.

RECENT ENTERPRISE PROJECTS

 

1)       Provided Stefanini, enterprise IT Asset Management and Cloud services in architectural design, implementation and reporting services including:

·   Developed Stefanini organization’s upgrade/migration (CA Service Manager, CA Software Asset Management, CA Identity Minder and CA Client/Server Automation strategy around Microsoft Azure cloud services)

·   Prepared  the upgrade/migration process to monitoring metrics and dash-boarding/ reporting metrics

·   Managed the implementation and upgrade of  IT Assets (Windows/MAC desktops), databases, software and owners  regarding licenses, warranties,  and service agreements for multiple organization's

·   Prepared performance templates of metrics for desired Java/JMX classes for Web and database transactions

·   Prepared standard operating policy and governance documentation

·   Managed the logistic coordinator and  prepared the upgrade/migration processes and procedures for business practices

·   Configured and implemented integration of web services and virtualization of cloud services

·   Experience with SQL scripting of relation databases

·   Understanding of J2EE development and performance test results and tools

·   Configured metrics for importing of customized templates for Identity management

·   Configured the enterprise products for user/group access by domains so only the desired clients will be able to update their respective performance metrics

·   Configured Visual displays that depicts the environments (Prod/Dev/QA)

·   Implemented and Configured SAM product for license software asset support for Windows/Linux/MAC environments

·   Prepared processes to track quality throughout the product lifetime

·   Prepared written plans, policies and procedures, and document processes to support implementation of enterprise cloud services

·   Provided Apple Mac OS X 9.x and Mac OS X 10.x support which includes but not limited to OS upgrades, OS repair and analysis as to boot or other problems.

·   Provide remote desktop support for MAC and PC OS systems (Windows, Linux, MAC)

·   Provide virtual installation and implementation of Windows/Linux/MAC environments

·   Provide strategic architectural networking and OS implementation

·   Provided IT asset management for client Windows/Linux/Mac environment

·   Provided support for mobile iphones and itablets

 

2)       Provided Quest Diagnostics, enterprise Performance Engineering in architectural design, implementation and reporting performance services including:

·   Developed Quest Diagnostics (QD) organization’s upgrade/migration (Wily Introscope 8.x to 9.xstrategy around performance monitoring)

·   Prepared  the upgrade/migration process to monitoring metrics and dash-boarding/ reporting metrics

·   Managed the maintenance of the performance product and databases regarding licenses, warranties,  and service agreements for the QD organization's hardware, software, network, wireless, telephone

·   Prepared performance templates of metrics for desired Java/JMX classes

·   Prepared standard operating policy and governance documentation

·   Managed the logistic coordinator and  prepared the upgrade/migration processes and procedures  

·   Configured and implemented integration of web services for automatic metric reporting

·   Experience with SQL scripting of relation databases

·   Understanding of J2EE development and performance test results and tools

·   Configured metrics for importing of customized templates

·   Configured the performance products for user/group access by domains  so only the desired clients will be able to update their respective performance metrics

·   Configured Visual displays that depicts the performance environments (Prod/Dev/QA)

·   Prepared processes to track quality throughout the product lifetime

·   Prepared written plans, policies and procedures, and document processes to support implementation of performance monitoring

 

3)       Provided TD Auto Financing, enterprise IT Asset Management (ITAM) architectural design, implementation and governance services including:

·   Developed TDAF organization’s strategy around asset management

·   Prepared the process to maintain integrity and accuracy of ITAM data

·   Managed the maintenance of records and databases regarding licenses, warranties,  and service agreements for the TDAF organization's hardware, software, network, wireless, telephone

·   Prepared Asset templates of outlined  attributes for desired Asset classes

·   Prepared ITAM policy and governance documentation

·   Managed the logistic coordinator and  prepared the processes/procedures they operate from

·   Configured and implemented integration of web services for automatic Asset creation, maintenance and retiring

·   Created SQL scripts for data reporting and manipulation

·   Created asset relationship legend as to how different environments (PROD/DEV/UAT) will be identified

·   Consolidate multiple databases and spreadsheets in order to import complete inventory into the client ITAM tool

·   Configured CMDB for importing of customized template assets

·   Configured the CMDB access by divisional assets so only the desired division will be able to update their respective asset

·   Configured Visual displays that depicts the asset flow form software to server which included Databases, Database Instance, JBOSS, Apache assets

·   Configured and implemented Request/Change/Problem/Issue management command scripts, product scripting, web page scripting and web services integration to Asset management methodology

·   Prepared processes to track quality throughout the product lifetime

·   Prepared written plans, policies and procedures, and document processes to support implementation of asset management

·   Prepared ITAM standard operating procedures

·   Prepared detail Asset operational and analytical reports

 

4)       Provided Baker Hughes International, enterprise customized Web Services and Testing Role & Compliance Manager services, including:

·   Tivoli Enterprise Console (TEC) to trigger an event which ten was translated by EnVision (IBM uses to restructure TEC messages to normalized custom language) which then would pass the xml language to open a Services Desk Ticket.

·   TEC/EnVision trigger an event to update a Service Desk ticket.

·   TEC/EnVision triggers an event to close a Service Desk ticket

·   Integrated the Tivoli Identity Manager product with some third party products such as WebMethods

·   Integrated Autosys  r11 with Serivce Desk r11.2 & r12.6 to open automated helpdesk tickets when a job process was not completed successfully

·   Integrated Tivoli TADD and TADM with CA APM product via web services to ensure Assets from the IBM Data Center would piopulate BHI’s internal Asset Management system. The integration included mapping fields from both Asset systems and understanding of web services scripting

·   All the integrations uses Service Desk web services API to perform all Service Desk functions which included the mapping of EnVision xml fields with Service Desk xml fields as well as scripting java to perform some testing

·   An AT&T customized ticket system pass through webMethods to a BHI webMethods translator to open a Service Desk ticket.

·   AT&T customized ticket system pass through webMethods to a BHI webMethods translator to update a Service Desk ticket.

·   Integration to close a Service Desk Ticket, this portion was being done by BHI internal help desk personnel.

·   Integrated and configured Tivoli Identity Manager to allow only the desired users to have access to the server and web content

·   All the integration users webMethods coding and properly mapped fields which then passed the data to BHI webMethods coding and properly mapped fields to Service Desk. This integration also used a java script which allowed for testing each section of the integration path.

·   Preformed port and network ACL configuration for access to and from the DMZ

·   Architected implementation of CA Identity Manager and the integration with the other CA products

·   Provided administration via Identity Manager tool and instructed daily operating personnel on how to use the tool

·   Provided customized scripting for CA Identity Manager web interface

·   Provided Apple Mac OS X 9.x and Mac OS X 10.x support which includes but not limited to OS upgrades, OS repair and analysis as to boot or other problems.

·   Provide remote desktop support for MAC and PC OS systems (Windows, Linux, MAC)

·   Provide virtual installation and implementation of Windows/Linux/MAC environments

·   Provide strategic architectural networking  and OS implementation

·   Provided IT asset management for client Windows/Linux/Mac environment

·   Provided support for mobile iphones and itablets

·   Convert Service Desk scripts to the IT PAM service automation platform in support of Service Catalog r12.6 and Service Desk r11.2.  Provide architectural design and implementation of IT PAM.  Configure IT PAM automation processes to push information between Service Catalog, Service Desk, and UAPM.  Configure IT PAM to utilize Identity Manager for content authentication.

·   BHI has Identity Manager installed and had us test the Role and Compliance product. We setup the RCM product in a test environment in which we had configured the RCM product to allow the specified user’s access to the designated server(s) and application(s) as well as integrate it with the Identity Manager product.  The detail level of the access included but no limited too specified users application and server access levels and ensured that the role complied with BHI business processes.

·   (FFMSR),:NSTISSP11(N’tl Security governing acquisition of Information Assurance (IA), FedRAMP, DoD 8500.01E IA FIPS Pub 199, Standards for Security Categorization of Federal Information & Information Systems

 

5)       Preformed port and network ACL configuration for access to and from the DMZ Architected implementation of CA Identity Manager and the integration with the other CA products Provided administration via Identity Manager tool and instructed daily operating personnel on how to use the tool Provided customized scripting for CA Identity Manager web interface • Vishnu Doraiswamy Executive Vice

·   Scripting of CA Workflow API to automatically clean all Workflow “Completed” instances older the three months

·   Scripting of CA Workflow API to upload attachments to Requests and Change Orders via supplied options

·   Review and advise with architectural design and implementation of r11.x to r12.x upgrade for Service Desk, ITCM, NSM

·   Update customized html files for conversion from r11.x to r12.x formats

·   Created SQL scripts that updated specific customized fields in the Service Desk portion of the MDB

·   Created project plan and implemented the migration of Service Desk r11.2 to Service Desk Manager  r12.5

·   Created project plan of Unicenter Wily implementation

·   Provided in-depth configuration of Service Desk htmpl files that automatically updates fields

·   Provided in-depth configuration of Unicenter Wily 

·   Provided architectural design and implementation for CA Role & Compliance products  on the test environment. NCLIJ setup a testing environment for Role and Compliance to adhere to HIPAA and business rules as well as provide multiple AD’s with same user names to access systems and application since the EIAM product did not allow for this kind of granularity.  The test system was systems and configured on VM’s using the Windows 2003 server technology host a SQL 2005 DB.

·   Provided guidance as to setup of roles per user access, roles in accordance to NSLIJ’s business access processes

 

6)       Provided  Emblem Health, enterprise solutions expertise, which included the following:

 

·   Created project plan and implemented the migration of DSM r11.2 to ITCM r12.1 SP1

·   Created architectural design plans of the DSM migration to the new ITCM environment using Visio diagrams

·   Created detailed Server upgrades needed to support ITCM additional processor load

·   Created SQL scripts that updated specific customized fields in the ITCM portion of the MDB

·   Created MIF modules to be distributed to all targets

·   Created Autosys  r11 workflows that will allow the batch jobs to be processed in turn

·   Worked with developers that create the jil batch files to flush out problem test runs

·   Architected implementation of CA Identity Manager and the integration with the other CA products

·   Provided administration via Identity Manager tool and instructed daily operating personnel on how to use the tool

·   Configured AutoSys 4.x, r11.x, and JAWS to work with NSM as well as Tivoli Tec Consoles

·   Created project plan and implemented the migration of Service Desk r11.2 to Service Desk Manager  r12.5

·   Installed, Configured and implemented OS Installations for Imagex and Ghost PXE Boot images

·   Created architectural design of the new Service Desk, EEM, IT PAM, and BOXI environment using Visio diagrams

·   Created SQL scripts that updated specific customized fields in the Service Desk portion of the MDB

·   Update customized html files for conversion from r11.2 to r12.5 formats

·   Created scripts that use Service Desk API’s to integrate with Compuware , Tivoli Console, and other  third party products

·   Architected the design and implementation of EEM authentication for multiple Unicenter products and AD domains

·   Configured EEM (eIAM) CA Directory to use multiple Domains

·   Preformed architectural design with SSL port access and network ACL configuration for access to and from the DMZ

·   Configured IT PAM to transport CA Workflows to the IT PAM product

·   Architect Unicenter Wily implementation

·   Provided expertise with High Availability configuration and implementation for Service Desk redundancy

·   Provided in-depth configuration of Event Management MRA’s (Message Records a & Actions) for Autosys job scheduling which prompts the opening of Service Desk tickets

·   Creation of project management outline (based on ITIL/SOX) for the migration of Unicenter and Tivoli products

·   Provided architectural design for CA Role & Compliance products

·   In a Test environment - Integrated the Role & Compliance product with EEM and configured access for other CA products listed above.

·   Provided specialized scripting for Role & Compliance product to fit Emblem Health’s business processes

 

7)       Provided the Commonwealth of Massachusetts, enterprise solutions expertise which included the following:

 

·   Create project plan and implemented the migration of Remedy data imported into Unicenter Asset Management Portfolio

·   Asset Management Portfolio MDB SQL scripting for special store procedure calls

·   Architectural design and distributed implementation of eIAM authentication for multiple Unicenter products

·   Creation of Unicenter products (Asset Management, Service Catalog, Service Desk, eIAM) backup and disaster recovery policies and procedures

·   Architectural design and migration of Service Desk r6.0 to r11.x to r12.x

·   Creation of project management outline (based on ITIL/SOX) for the migration of Unicenter products (Asset Management, Service Desk, eIAM, Service Catalog)

·   Architected implementation of CA Identity Manager and the integration with the other CA products

·   Provided administration via Identity Manager tool and instructed daily operating personnel on how to use the tool

·   Customized scripts, JAVA and SQL code for customized web HTML and XML functionality

·   Created Visio diagrams for Workflow outlines, Firewall access, and Intranet connecting points

·   Worked with CA Workflow consultant to customized Catalog and Service Desk workflows based on the clients requirements, which included pre-populated forms

·   Created a SQL process to populated a shell MDB already installed on the SQL Cluster with restricted access to the Cluster

·   Created documentation on procedures of how to migrate the Unicenter products from previous versions to r11.x/r12.x

·   Provided undocumented expertise of Unicenter products (Asset Management, eIAM, Service Desk, Service Catalog) for migration and implementation with the MDB and product files

·   Managed 10 other persons and five groups to ensure all requirements where meant and implemented as per ITTL/SOX/HIPAA standards

·   Preformed port and network ACL configuration for access to and from the DMZ

·   Provided implementation and configuration of Tivoli Identity Manager product once the Common Wealth switched from CA to Tivoli products.

·   Integrated the Tivoli Identity Manager product with some third party products such as WebMethods.

·   Managed and documented how the products will address Firewalls, Security Management, and Network performance issues

 

8)       The implementation of Fossil’s Unicenter Service Catalog with multiple domain access, and configured with four different languages to allow a special Java program to be invoked within a COTS environment.  The environment also included Unicenter Service Desk integration, which allowed automatic ticket creation from Service Catalog.  CA Workflow was used to push Catalog variables to Services Desk for auto-population and for internal Service Desk SLA escalation.   I configured the eIAM and LDAP security for global user access, as well as individual group and user content access.  I also provided direction for the configuration of firewalls to facilitate global access to Unicenter servers.

 

9)       The implementation of DMDC’s Unicenter Cohesion product, integrated with the Unicenter Asset Portfolio Management (UAPM) product.  This integration provided automatic updates of the UAPM Asset/CI class with relationships for software, applications, databases, networks, and Web applications.  Also, configured the Cohesion product in order to identify database instances and J2EE applications to be automatically recognized and associated with the appropriate CI and Asset/CI from UAPM (within the Service Desk/CMDB product).  This setup allowed for the reporting of a windfall effect.

 

10)   For the City of Rockland, I performed a CA Unicenter ArcServe 2000 upgrade to r12, which included a gap assessment of ArcServe r11, whereby the appropriate methodology was chosen for the upgrade.  Using MS Project, I outlined the details of the project, set project milestones, and monitored project progress.  I also performed implementation of the project, and tested the upgraded components to ensure functionality.   I provided the client with a disaster recovery plan that includes specifications to automatically transfer backup data to a remote.

 

11)   Provided implementation and configuration for XL Group’s Unicenter Service Metric Analysis (Service Level Management) for Service Level Agreements.  The implementation included the Service Desk 6.0 and Unicenter Portal products.  I setup the development and production environments, which included the following:

 

·   Installation of the database on a Clustered SQL server

·   Upgrade and conversation of Service Desk from a non-ITIL DB to an ITIL-supported DB

·   Configuration of detail reports from SLM and Service Desk

·   Configuration of the Unicenter Portal environment that allowed each group manager to review their respective group’s servers and applications

·   Provided architectural design 

·   Integration of 3^rd Party toolsets (Tripwire, HP Insight, Tivoli, Cisco, F5, Compuware Business Objects, Lotus Notes) for monitoring and reporting of outages and incidents.

 

12)   For the NVR Homes in VA, I performed a CA Unicenter DSM and Service Desk upgrade to r12, which included a assessment of currently installed Asset Management and Software Delivery r6 implementation, level of effort to upgrade to r11 first with new architectural and implemented feature requirements, migrating of current data and integration to Service Desk r11, and the architectural design and upgrade implementation to DSM r12 and Service Desk r12. This implementation also included scripting of Software packages using Installer wrappers (ie Wise, Windows), creating batch files for distribution by Login scripts, script and load tested using Mercury Loader, assisted with Server imaging using Ghost, assisted with Citrix virtualized monitoring and customization of htmpl files and java code for Service Desk web pages.  Using MS Project, I outlined the details of the project, set project milestones, and monitored project progress.  I also performed implementation of the project, and tested the upgraded components to ensure functionality.   I provided the client with a disaster recovery plan that includes specifications to automatically transfer backup data to a remote site.

 

EMPLOYMENT HISTORY

 

Global Director Management Consultant, Adept Technology Group, Woodbury, CT, (2009-Present).

 

Responsible for directing a team of Enterprise Engineers on the architectural design and implementation of CA Unicenter for a coast to coast Network Operating Center (NOC).  Architect the implementation of the CA Unicenter r11.x & r12.x suite, which includes, but not limited to, the following options: Unicenter NSM; Unicenter Client Management; Unicenter Cohesion; eTrust Admin Option; eTrust Access Control; eTrust Intrusion Detection; CA Role & Compliance Management; CA Identity Minder; Unicenter Security Command Center; Unicenter Autosys; Advanced Storage Option (ASO); Unicenter Service Desk; CMDB; Servicenow; Spectrum; eHealth; Unicenter Wily, Unicenter Service Delivery (Catalog) and Metric Analysis;  Unicenter Asset Portfolio Management; Unicenter Web Services Distributed Management; Unicenter Portal Management. ).  Architect the implementation of the Tivoli Framework suite, which includes, but not limited to, the following options: Tivoli Framework; Tivoli Inventory; Tivoli Software Distribution; Tivoli Remote control; Tivoli Identity Manager; Tivoli Asset Management; Tivoli Console  (Netview); Tivoli Security Manager; Tivoli User Administration; Tivoli change Management; Tivoli Decision Support; Tivoli Manager for Oracle Provide implementation of System Agents, Performance Agents, and Database Agents for tracking of performance and system functionality..  Also provided integration to third party products such as Cisco Works, HP Openview, Tivoli Software Delivery, Tivoli Framework, HP Service Manager, HP Insight Manager, Remedy Helpdesk, Cloud, Veritas Backup products, Cluster and SANs products.

 

Provides detailed custom solutions and project management for various clients which involved Asset Management, Service Catalog architect solutions that integrates with Service Desk opening tickets which is integrated with CMDB designed for Network Operating Center tracking, Equipment tracking, and Client tracking. Provide content management with integrating CA Identity Manager with other CA products (Service Catalog, Service Desk, APM) which included instructing hands-on architecting and configuring which ports to forward form the DMZ as well as which ports were identified as SSL ports and which ports are to be bidirectional. Provides Tivoli support which includes TIM, TADD, TAD4D, and TEC. Configuring and implementation of Tivoli Identity Manager to ensure secure content management for our client’s that need application and server access management. Provides custom changes and web integration per cleints’ requirements.  Also provide VMware and Citrix integration as well as  provide Console integration to trigger service tickets based on console message and actions feature. Designed Change Control templates for Decommissioning servers as well as Adding Servers to the clients’ environment, which involved SLA’s of email reminders and priority escalation.

 

Assisted with performing compliance reviews of companies that have been granted access to Social Security Agency (SSA)-provided data as Electronic Information Exchange Partners. This task involved the assessment of policies, technical controls, and internal controls implemented by companies to protect SSA-provided information in accordance with the agreement between the SSA and the companies.  Also conducted reviews of Security Design Plans (SDPs) submitted by companies that would like to become partners of the Information Exchange Agreement which allows them to gain access to SSA-provided data.

 

Responsible for reviewing security suite of documents, FIPS 199 & FIPS 200 in order to recommend the minimum Management, Operational, and Technical Controls to secure the data for companies internal/external access.

 

Management Consultant, Netchronomics, Stamford, CT, (2004-2009).

 

Responsible for directing a team of Enterprise Engineers on the architectural design and implementation of CA Unicenter for a coast to coast Network Operating Center (NOC).  Architect the implementation of the CA Unicenter r11.x suite, which includes, but not limited to, the following options: Unicenter NSM; Unicenter Client Management; Unicenter Cohesion; eTrust Admin Option; eTrust Access Control; eTrust Intrusion Detection; Unicenter Security Command Center; CA Identity Manager; Unicenter Autosys; Advanced Storage Option (ASO); CA Role & Compliance Management; Unicenter Service Desk; CMDB; Spectrum; eHealth; Unicenter Service Delivery (Catalog) and Metric Analysis; Unicenter Asset Portfolio Management; Unicenter Web Services Distributed Management; Unicenter Portal Management. ).  Architect the implementation of the Tivoli Framework suite, which includes, but not limited to, the following options: Tivoli Framework; Tivoli Inventory; Tivoli Software Distribution; Tivoli Remote control; Tivoli Identity Manager; Tivoli Asset Management; Tivoli Console  (Netview); Tivoli Security Manager; Tivoli User Administration; Tivoli change Management; Tivoli Decision Support; Tivoli Manager for Oracle.  Provide implementation of System Agents, Performance Agents, and Database Agents for tracking of performance and system functionality.  Also provided integration to third party products such as Cisco Works, HP Openview, Tivoli Software Delivery, Tivoli Framework, HP Service Manager, HP Insight Manager, Remedy Helpdesk, Cloud, Veritas Backup products, Cluster and SANs products.

 

Provides detailed custom solutions and project management for various clients which involved Asset Management, Service Catalog architect solutions that integrates with Service Desk opening tickets which is integrated with CMDB designed for Network Operating Center tracking, Equipment tracking, and Client tracking. Provide content management with integrating Ca Identity Manager with Service Desk. Provides custom changes and web integration per clients’ requirements.  Also provide VMware and Citrix integration as well as  provide Console integration to trigger service tickets based on console message and actions feature. Designed Change Control templates for Decommissioning servers as well as Adding Servers to the clients’ environment, which involved SLA’s of email reminders and priority escalation. Provides Tivoli support which includes TIM, TADD, TAD4D, and TEC. Configuring and implementation of Tivoli Identity Manager to ensure secure content management for our client’s that need application and server access management, which included instructing the network team as to which ports to forward form the DMZ as well as which ports were identified as SSL ports and which ports are to be bidirectional.

 

Management Consultant, Veritechs, Herndon, VA, (2000 – 2004).

 

Responsible for directing a team of Enterprise Engineers (CUE’s) on the architectural design and implementation of CA Unicenter for a coast to coast Network Operating Center (NOC).  Architect the implementation of the CA Unicenter TNG suite, which includes, but not limited to, the following options: TNG Framework; TNG Event Management; TNG Workload Management; TNG Software Delivery Option (SDO); eTrust Admin Option; eTrust Access Control; eTrust Intrusion Detection; eTrust Firewall and VPN; TNG Asset Management Option (AMO); TNG Remote Control Option (RCO); TNG Advance Help Desk (AHD); TNG Network Management Option (NMO); TNG Web Management Option (WMO); TNG Brightstore (ASO). Provide implementation of System Agents, Performance Agents, and Database Agents for tracking of performance and system functionality.  Also provided integration to third party products such as Cisco Works, HP Openview, Compaq Insight Manager, Remedy Helpdesk, Veritas Backup products, Cluster and SANs products.

 

Provided architectural design and implementation utilizing the CA suite of desk top products (Software Delivery, Asset Management, Remote control) for large and medium size clients.  The installation tied back to the global Network Operating Center which integrated to a Remedy helpdesk system for issue, client and equipment tracking.  Provided architectural design and implementation of the Remedy helpdesk system for the UK and US NOC’s, which included the configuring of the network access to feed network traffic from the external DMZ servers to the internal network server. Also provided software upgrades of the Unicenter products.

 

 

Management Consultant, Predictive Systems, Herndon, VA, (1998 – 2000).

 

Responsible for directing a team of Enterprise Engineers (CUE’s) on the architectural design and implementation of CA Unicenter for a coast to coast Network Operating Center (NOC).  Architect the implementation of the Tivoli Framework suite, which includes, but not limited to, the following options: Tivoli Framework; Tivoli Inventory; Tivoli Software Distribution; Tivoli Remote control; Tivoli Asset Management; Tivoli Console  (Netview); Tivoli Security Manager; Tivoli User Administration; Tivoli change Management; Tivoli Decision Support; Tivoli Manager for Oracle ; TNG AHD. Provide implementation of System Agents, Performance Agents, and Database Agents for tracking of performance and system functionality.  Also provided integration to third party products such as Cisco Works, HP Openview, Compaq Insight Manager, Remedy Helpdesk, Veritas Backup products, Cluster and SANs products.

 

Provided architectural design and implementation utilizing the CA TNG Advance Help Desk for large and medium size clients.  The installation integrated to a Tivoli Console.  Also the product was based on a Oracle Database which provided the client with issue tracking and change management tracking via web based front end.  Provided architectural design and implementation of the TNG AHD helpdesk system for the Asia NOC’s, which included architecting and configuring the DMZ zone for the external access of the web server that communicate with the internal application and database.  The DMZ was the external interface for the companies Web/FTP/eMAIL/Internet Access which was configured to allow internal computers to access the external world via proxy servers and NAT configured devices.

 

PROFESSIONAL SKILLS

SOFTWARE NETWORK OPERATING SYSTEMSENTERPRISE MANAGEMENT

MS Office Suite Sun UNIX CA-Unicenter products

PageMakerLinuxBMC Remedy

VisioHP UNIXIBM Tivoli products

MS Excel Novell 3.X/ 4.x/5.xMS SCOM

SMTP MailWindows Server/Vista/DataCenterHP-Openview & Service Manager

Corel Suite IBM AIXNetCool

Lotus Notes/DominoVMware ServiceNow

MS Exchange Server Transcender

MS BackOffice SuiteSpectrum

Crystal ReportseHealth

 

Network SecurityPROGRAMMING LANGUAGESDATABASES

TCP/IPBASICMS SQL

SNMP COBOLOracle

Cisco ISOMS Visual Basic Lotus Notes

Demilitarized Zone(DMZ)MS Visual C++

Check Point Firewall/VPNBorland Visual C++

eTrust Intrusion DectionJAVA, Perl, CGI

eTrust Access ControlHTML, XHTML

eTrust Admin

 

EDUCATION

Technical Training

Certificate, Netcool Administration, Net, Ashburn, VA, 1999.

Certificate, Technical Engineer, HumRRO Technical Center, Washington, DC, 1985.

Certificate, Field Engineer, IBM Training Center, Atlanta, GA, 1986.

Certificate, Technical Maintenance, Sun Micro Systems, San Jose, CA, 1986.

Academic Training

Under‑Graduate Studies, Computer Programming, University of District of Columbia Washington, DC, 1984.

Diploma, College Preparation, Roosevelt High School, Washington, DC, 1984.