630-936-6956, 732-623-9175 · manoj.mjsharma@gmail.com

 

Sr. Project Manager · Program Manager

 

Solutions-driven and results-focused senior professional offering over 15 years of hands-on experience in managing consumer-facing, highly scalable web and digital applications, Intranet portals, Content management systems, E-Commerce sites, and workflows based enterprise systems in wide range of industries. Offer track record of successfully executing complete project and program lifecycles, from requirements gathering through implementation, on time and within budget. Expertly identify and capitalize on ways to improve performance, reduce costs, and maintain commitment to high quality. Confidently communicate with onsite and off-shore resources, along with vendors, clients and C level executives. Adaptable and forward-thinking leader, who quickly acclimates to and applies new technologies and processes.

 

Scope of mastery:

 

·               Program / Project Management ·               Outsourcing / App Support ·               Negotiation & Procurement ·               RFP/RFI & Vendor Management ·               Cost Control / Budgeting ·               Process Improvement ·               IT Strategy / /Emerging Tech ·               IT Infrastructure / Cloud ·               Recruiting / Workforce Planning ·               Product Management ·               Web portals / HR / CMS / CRM

·               Operations Management ·               Team Leadership ·               Start-Ups & Turnarounds ·               Quality Assurance ·               Business Analysis ·               Risk Management ·               Scheduling / WBS ·               Software Development ·               Workflows ·               Agile / Scrum / Waterfall ·               Change management /Control

·               E-Commerce /SOX ·               Web Design / Mobile Web ·               Deployments & Migrations ·               RFP/ Project Charter ·               Cost & Benefit Analysis ·               Business Development ·               Account Management ·               Internet Marketing ·               Digital /Social Media ·               SEO /SEM ·               Epic / User stories

 

-- Career Progression --

 

Hiscox Insurance Inc/ iVentus Inc. · NYC, New York Jul 2013-Present

 

Hiscox is a leader in specialty insurance with 1.4 B revenue, offices in 11 countries and 1400 employees worldwide.

 

Senior Project Manager – Online Platform /E-commerce

 

Lead project management efforts for Hiscox Insurance’s E-Commerce based online platform’s review and acts as single point of contact for business and IT stakeholders Including CIO / COO & vendor team.

 

·               Led pre-assessment study including payment issues (DataCash) to ring fence the scope of detailed review of Hiscox Insurance online platform. Led RFP and vendor selection process.

·               Acted as single point of contact for vendors, executive stakeholders & vendor team. Negotiated contract, scope and price with Cognizant, Mindtree, UST Global etc. and finalized preferred vendor to do detailed platform review. Saved over $100K for Hiscox from the expected price by negotiation and efficient project execution.

·               Led project Kick off and presented plan to Hiscox USA COO and CIO along with other USA/UK stakeholders.

·               Built and tracked project schedule, budget, Risks/issues, reviewed as-is state and validated to-be IT roadmap with Hiscox team.

·               Managed evaluation of portal and content management system from Backbase and liferay for responsive and mobile friendly website. Evaluated DataCash (Payment solution from Master Card) for its issues in US market.

·               Managed backbase portal implementation for Hiscox.com.

 

Coach Inc/ iVentus Inc. · NYC, New York Oct 2012-Jul 2013

 

Coach, Inc. is an American luxury leather goods company, generates more than 3 billion in revenue and employs more than 15,000 professionals worldwide.

 

Senior Portal/CMS Manager

 

Lead project management efforts and acted as an advisor for MyCoachWeb (a Liferay based HR and Talent Management portal) & Coach Connect suite of global portals.

 

·               Managed MCoachWeb global and regional portals launch in North America, Europe and Asia.

·               Managed portal performance and load testing activities for Liferay CMS/portal based MyCoachWeb web portal.

·               Led Akamai (CDN) integration with MyCoachweb to improve content delivery.

·               Worked with content managers to plan content updates on various sites and roll outs in various countries.

·               Worked with business and IT to build site designs for Mobile and tablet.

·               Provided weekly updates to executive management on project progress & planned activities for MyCoachWeb.

 

CVS Caremark · Somerset, New JerseyOct 2011-Oct 2012

 

CVS Caremark is an integrated provider of prescriptions and related health services, generates more than US$98 billion in revenue and employs more than 200,000 professionals.

 

Senior Project Manager

 

Led project management efforts for Formulary and Med D suite of applications for pharmaceutical giant and managed $4.5M budget.

 

·               Along with managing multiple concurrent projects, Created various SOWs for new projects and additional phases of existing ones.

·               Partnered with VP delivery to implement best practices across the common services program.

·               Worked with PMO and helped to launch project’s weekly deliverables & budget burn rate report to keep CVS stake holders informed. Presented periodic status reports to senior executives.

 

KPMG LLP./Orion Systems Inc. · Montvale, New JerseyDec 2009-Oct 2011

 

KPMG LLP, the audit, tax and advisory firm, is the U.S. member firm of KPMG International. KPMG International generates US$20.63 billion in revenue and employs 137,000 professionals, in 144 countries.

 

Program Manager

 

Worked within PMO and led program management and project management efforts of E-Audit platform suite of applications, including windows workflows based E-Audit Desktop, E-Audit Online, and SharePoint based E-Audit Engagement site, for client KPMG using agile methodology and managed $3.6 M budget. Led business analysis, enterprise architecture and software & hardware recommendations for an Ad network IMM Interactive for Orion.

 

·               Increased overall effectiveness at department level by 20% through enhancing communication between off-shore, on-site development teams and KPMG in software delivery to KPMG.

·               Turned around SharePoint based E-Audit engagement sites project and earned positive feedback from KPMG and various countries for reversing old negative perception on sites. Realized significant client satisfaction gains regarding E-Audit Engagement site support, minimizing KPMG partner’s complaints to almost zero.

·               Built triage team

·               Built and tracked project schedules, Managed launch of projects status dashboard to ensure various KPMG stake holders were informed of all projects progress. Presented periodic status reports to senior executives.

 

Dow Jones · New York, New YorkSep 2008-Nov 2009

A Media company, Leader in news and business information worldwide; generates $1.5B in revenue and employs 7,000+.

 

Project Manager

 

Led complete software development lifecycle (SDLC), from requirements gathering to project implementation, using Agile methodology; Liaised with business, product team, internet marketing director, content managers, web producer, sales director, IT infrastructure and external web design agency to deliver fins.com (fins.com was acquired by Dice.com and merged with eFinancialCareers.com to make it the biggest financial career and financial news site).

 

·               Managed launch of a SOA-based highly scalable, E-Commerce enabled web portal within 4 months, despite lack of business requirements.

·               Played key role in procuring 3^rd-party software components and managed RFP and relations with various vendors.

·               Single-handedly managed software rollout with infrastructure team when most other managers struggled to complete their tasks via infrastructure team.

·               Managed setting up of email servers using Postini and domain setup for fins.com.

·               Ensured scalability and high-availability of site during periods of high traffic through overseeing load testing of FINS before rollout and achieving desired load-handling capabilities.

·               Managed E-Commerce / Credit card processing engine implementation that enabled online payment for FINS.

·               Managed custom Content management system Methode’s integration with fins.com for articles display.

·               Acted as single point of contact for IT and business leaders and provided weekly project status reports to C Level executives (CTO and President - Dow Jones Ventures) and various stakeholders.

·               Contributed to 400% traffic increase by assisting in implementing Omniture analytics, run marketing campaigns, and site optimization. Also led social media integration (Facebook) within fins.com

·               Played Scrum master role and ran daily scrum meetings with onsite and offshore team.

 

Merrill Lynch (now Bank of America) · Hopewell, New JerseyJan 2008- Sep 2008

Largest brokerage worldwide and leading provider of global corporate and investment banking services; employs 15,000+ financial advisors and holds $2.2T in client assets.

 

Project management Consultant

 

Managed projects to support various Merrill Lynch products, including fraud detection, authentication, and authorization using agile methodology; administered $1.5M budget.

 

·               Gathered requirements by collaborating with CMS team, presentation, integration framework, data & web services, and hub & mainframe services.

·               Managed generic instrumentation implementation across ML products to reduce turnaround time to resolve issues by more than 50% through.

·               Managed evaluation of 3^rd party systems like Component Art controls and its implementation in ML online application.

·               Drove timely and quality delivery by effectively managing off-shore and on-site vendor team.

 

Accenture · Austin, TexasJan 2007-Dec 2007

Global management consulting, technology consulting, and technology outsourcing company; generates multibillion-dollar revenues and employs more than 200,000.

 

Project management Consultant

 

Managed integrated care management Medicaid platform using agile methodology. Managed $1M budget.

 

·               Led project management activities to achieve (NPI) compliance for ICM.

·               Garnered 50% performance improvements, in addition to ensuring timely and quality delivery.

·               Worked with QA/BA teams for UAT and testing.

·               Led scrum sessions with development and BA/QA team.

 

NewHomeSource.com / Marlabs Inc· Austin, TexasNov 2005-Dec 2006

www.NewHomeSource.com, the flagship product from Builder Home site Inc, is an online marketplace focused specifically on the new home market. NewHomeSource.com and its partner sites reach hundreds of thousands of actively searching new home shoppers every month.

 

Project Management Consultant

 

Managed re-write of old NewHomeSource.com application using agile methodology.

 

·   Managed design and development of a SOA based new home search solution.

·   Managed www.pulespanish.com – a Spanish portal customization from English only system.

·   Managed schedule, and provided status reports to senior executives on weekly basis.

 

 

Tele Atlas / RMSI · Noida, IndiaJun 2004-Oct 2005

RMSI - $70M, CMMi5 leading player in global geospatial information systems (GIS) and software services industry.

 

Project Manager

 

Directed team of 10 and administered +$1M budget. Managed projects, reviewed existing architectures, and provided .NET-based architecture recommendations to various teams in media department (60 personnel). Worked with C level executives & appointed to serve as single point of contact and leader of Center of Excellence for .NET technologies.

 

·               Designated to turnaround and spearhead data integration, Data warehouse & GIS / ESRI project for Tele atlas; managed client relations, gathered requirements, led design, and ensured successful delivery. Improved client satisfaction and earned positive feedback based on performance.

·               Recommended by senior vice president to participate in Microsoft Architecture forum in India in 2004.

·               Traveled to UK to provide architecture recommendation to media client Teletext.co.uk for their web platform.

 

Max New York Life Insurance /Path InfoTech Pvt., Ltd. · New Delhi, IndiaMay 2003-Jun 2004

Provider of wide spectrum of IT solutions and services with global delivery model covering US, Asia and India.

 

Senior Team Lead

Managed team of 8 charged with developing a CRM and Lead Management solution for insurance industry (Finalist Microsoft business solutions of the year in world by Microsoft ISV evaluation 2004); administered $.5M budget. Held accountability for requirements management, architecture, design, and deployment and rollout.

 

·               Presented technical architecture to Max New York Life and Microsoft, winning V-Sell project for Path InfoTech.

·               Improved software maintainability by replacing earlier, difficult methods, such as arrays, with XML.

·               Built various custom workflows for lead re-routing in the system.

·               Achieved product certification on Windows Server 2003 from Microsoft.

·               Drove Thai language compliance for Citi Bank’s loan origination and management application.

 

eBookers (Orbitz) /Final Quadrant Solutions Pvt., Ltd. · New Delhi, IndiaJan 2001-May 2003

Leader in delivering technology solutions to travel industry.

 

Project Leader

 

Directed team of more than 20 while overseeing multiple, concurrent E-Commerce enabled projects for ebookers.com (now owned by Orbitz). I also served as lead architect on Microsoft technologies.

 

·               Significantly helped company bid for more technologically advanced projects in travel industry by introducing COM/DCOM and .NET technology. Led migration of old COM/ASP based products to .NET platform.

·               Built various custom workflows for Airline, hotel and Cars bookings to flow into the right queues.

·               Played integral role in winning .NET-based MARS project; prepared proposal and identified software architecture. Defined unified XML structure for company APIs and products.

·               Implemented Clear commerce and Commedia components for E-Commerce and online payments.

 

Career Note: Also previously served as Software Engineer for Department of Information Technology (1997-1999) and TimeTech Infotech Pvt Ltd (1999-2000) in New Delhi, India

 

 

-- Education, Training, & Technical Proficiencies --

 

Master’s in Computer Applications: IGNOU, New Delhi, India

 

Completed 35 hours of Project Management courses for PMP as well as training for building high-performance teams.

 

Project Management & Collaboration: MS Project, Clarity, HP PPM, MS Excel, PowerPoint, SharePoint, Mediawiki.

Methodologies: Agile /Scrum, 3D Gating (Custom Prince 2 based), Waterfall etc.

 

Web analytics & Social Media: Omniture Site Catalyst 13.5, Google Analytics, Campaign management, Facebook & Linkedin integration APIs and Email marketing (Strong mail), Postini, MS Exchange.

Web & Media Tools: DART/Double Click (ad display and ad serving), Akamai (Content Delivery Network), Salesforce, Lucene (text-based search), Clickability, eQuest (JDT), Resume Mirror Parsing, Semetric Matching Engine, SEO Toolkit, Strong-Mail (enterprise mailing system), Adobe, Drupal, Azure, AWS Cloud, SAN.

Tools & Languages: Visual Studio.NET 2010, C#, VB.NET, VB 6.0, PHP, ADO.NET, AJAX, JavaScript, XML, HTML5, nUnit/Component Art, WCF & XML shared Web Services (SOA / RESTful), WCF queues, Liferay, Java, Webmethods, JIRA, Clear Quest & Rally. SQL Server, Oracle10g, 9i, MySQL, Sybase, T-SQL, DTS, Stored Procedures etc

Source Control: Team Foundation Server (TFS), Visual Source Safe 6.0, Source Gear Vault, Serena Version Manager