Amitabh Dogra, PMP, MCP

Cell: (571)432-6672 email: adogra@amidasolutions.com

Summary:

Accomplished senior information technology professional offering over 15 years of demonstrated career experience leading operations for Technology, Business Development and Application Development within diverse range of industries and Non-Profits. Proven ability to effectively plan, coordinate and meet deadlines of multiple projects. Result-oriented professional, adapting to rapidly changing environments, resolving mission critical issues and committed to executing first-class solutions on time and under budget.

 

Achievements

·               Inception, architecture & co-development of a Responsive SOA/SaaS application that can easily integrate with various CRM/ERP/AMS systems to serve as a Customer Portal

·               Extensive experience in IT consolidation, modernization, and transformation initiatives for large enterprises

·               Managed large projects valued $2million + and a team size of 8

 

Roles and Responsibilities

·               Project Management ·               Agile/Scrum Methodologies ·               Budget Development & Management ·               Contract Negotiations & Management

·               Software Design & Implementation ·               Process Improvements & Best Practices ·               Strategic and Business Planning ·               Cost Containment

·               Large Scale Deployments ·               System Architectures ·               Rapid Deployments ·               Structured Methodologies ·               Offshore Staff Management ·

Experience 

Amida Solutions – Technical Project Manager (January 2007 - Current)

Provided management and technical consulting services to Non-Profits on CMS/CRM/AMS packages, Project Management, Requirement Analysis, Database Management, Software Implementation, Web Application Development/Integration, Data Conversion/Migration, Documentation, Reporting and Business Intelligence tools.

 

Successfully launched the SOA/SaaS application “Affinity – Customer Portal” a responsive design application that can easily integrate with various CRM/AMS systems to serve as a Customer Portal. Using the front-end of the application customer can manage their account profile, buy products, and register for events.

 

Key Responsibilities:

·               Perform product and technical demos to win customer confidence to assure the deliverability and success of the project

·               Principal keeper of user's vision of the end product and derived the requirements from and implemented the vision.

·               Worked closely with customer product owner team and technical team to define requirements and there successful implementation

·               Developed project plans and ensured milestones were met according to schedule. Tracked issues, facilitated resolution and provided weekly status report project owners 

·               Managed web applications development using .net technology to integrate SQL server database with web forms.

·               Provided management and technical consulting services to small and medium sized firms on CMS/CRM/AMS packages, Project Management, Requirement Analysis, Database Management, Software Implementation, Web Application Development/Integration, Data Conversion/Migration, Documentation and BI/Reporting

·               Helped clients with Master Data Management processes across various system. Established the database of records for multiples integrations & SSO. Defined/Documented policies, procedure and guideline for continuous management of Data.

·               Documented Business Requirements, Test Plans & Standard Operating Procedures (SOP’s)

·               Developed strategic plan, risk analysis and technology vision to develop roadmap to further business growth

·               Reviewed and signed off on the architectural design and associated documents for every release of enterprise solutions

·               Reviewed and analyzed the latest technology trends to ensure relevance while mitigating risks

·               Provided clients with architecture support and consulting, and assisted them with defining governance processes and procedures

·               Applied Agile Manifesto techniques to develop high quality software products.

·               Involved in troubleshooting database related issues, creating Triggers, Stored Procedures, Views, DTS packages, Reports Development and scheduled tasks on SQL server to automate the system’s processes for various AMS packages.

·               Involved in development of 3-Tier application and Data Warehouse using SQL OLAP Services.

 

Key Projects:

Jan. 2015 – Dec. 2015 Association of Financial Professionals (AFP)

Project: Event Registration SOA/SaaS application “Affinity – Customer Portal” Implementation

AFP wanted to replace their existing Event Registration System with an enhanced with responsive design, in-built web analytics and social media integration.

Successfully managed & implemented the projects using Microsoft’s .Net Framework, Windows Server, IIS and visual studio team foundation server.

 

Jan. 2013 – Dec. 2014 – American Institute of Architects (AIA)

Multiple Projects: (LMS Integration, Registration System, CRM Upgrade, Contract Documents, Awards System, Education Transcripts System)

Successfully launched all the projects. Developed project plans and ensured milestones were met according to schedule, gathered Business Requirements, Tracked issues, facilitated resolution, worked with technical team and stake holders and provided weekly status report project owners 

 

Project: AIA Member Profile

AIA wanted to build Membership Profile Online a web-based System, automated, user-friendly netFORUM (AMS/CRM System) driven tool for current members to view and update membership profile information online.  Application to be integrated with their CMS (Oracle Stellent) and CRM for SSO (single sign on) and to carry security privilege to their CMS for security controlled web pages.

 

Architected the solution using .Net Frame Work 3.5 and MVC architecture, SQL Server 2010, Web Services, IIS, MSRS and Oracle Stellent tools.  The project resulted in increased Member/Customer Value and served as a Member Portal to manage their profiles and SSO to various site elements

 

Dec 2012- May 2013 – American Institute of Architects (AIA)

Project: SalesForce Enhancement and Integration with CRM/AMS System

AIA wanted to enhance their Sales (Sales Force) System Implementation and have it integrated with the CRM System. The project required the seamless integration of Data and Financial Transactions from CRM to Sales Force and Reporting and BI capabilities

Implemented this solution in 5 months’ time. Architected the solution using .Net Frame Work 3.5, SSRS, web services and data tools offered by SalesForce and CRM/AMS System

 

August 2011 – May 2012 – International Association of Privacy Professional (IAPP)

IAPP selected Amida Solutions to finish there partially done e-commerce site. The e-commerce site project required Continue shopping, Confirmation, email, address collection, shipping method and payment integration with their CRM and Financial System, SSO, and integration with their CMS site Expression Engine (CMS) and overall UI changes and enhancements.

 

Architected the solution using PHP, SQL Server 2008, IIS and Expression Engine (CMS).The project resulted in increased traffic on their e-commerce site and customer satisfaction while buying products. Resulted in increased revenue and well integrated system between their CRM/CMS and e-Commerce site.

 

2011-2012 – American Institute of Architects (AIA)

Project: Architect Finder

AIA wanted to build a systems for Architects where they could create and manage their company profile, list their capabilities, projects, and upload the project related images. System should is accessible by general public to be searched on by various search conditions including distance and to be integrated by their CRM/AMS system with single sign on functionality. The system to hold advertisement slots to be used by google ads for increased revenue

 

Successfully managed, deployed and launched the system to production environment. Architected the solution using .Net Frame Work 3.5, SQL Server 2008 and IIS.             

The project resulted in increased Member Value and served as a knowledge and communication tool for Architects and general public

 

2009-2010 – American Institute of Architects (AIA)

AIA had implemented new CRM/AMS system to be system of records and as single database solution for organization wide business functions including integration with their accounting system Great Plains, documents management (SharePoint) and Registration System AIA was looking for a consultant which can that can hold their hand and walk with them to successfully Roll-Out the system in entire organization and some functionalities to their local and state chapters.

Successfully managed, deployed and launched the system to production environment

 

2007-2008 – Clients (Electronic Retailing Association (ERA) & Association of Performing Arts Presenters (APAP))

Managed technology infrastructure & technical strategy, documents key technology drivers and ensuring satisfaction with core infrastructure and security solutions (i.e., Windows Server, Windows Desktop OS, Exchange, IIS, and SQL Serve etc.) and their CRM and CMS system. The role required working with various vendors, staff and other stake holders in board. I was involved in negotiation with vendors, create technology plan, and develop key relationships with vendors and stakeholders, organizing people and ideas to execute with excellence.

 

Manager Association Systems, American Association of Motor Vehicle Administrators (March 2002-Feburary2008)

My responsibilities required organizational, technical and leadership skills. Responsibilities included creating the vision of the end-product/application, interaction with all users and departments as well as other software engineers. Responsibilities included:

·   Leading the team responsible for day to day system operations which included system development, maintenance, system enhancement and user support of Web based and client server applications.

o   Initiated the CCB processes for application development and maintenance.

o   Partnered with cross-functional teams to define system requirements & integrate new processes with day-to-day workflow.

o   Managed/involved in many aspects of vendor management which included development of RFP, Status reports, support, negotiation and vendor relationship.

o   Principal keeper of user's vision of the end product and derived the requirements from and implemented the vision.

o   Initiated and designed user acceptance test plan for software applications.

o   Conducted/facilitated several training sessions for Staff to bring them up to speed in use of various applications.

o   Active participant of internal committees/users group to streamline the use existing applications and policy and procedure documents.

o   Technical lead, responsible for integration of existing legacy applications, translate the business processes into a functional design, develop the system architecture, select development tools, and hands on development with a team of four developers.

o   Contributed as technical team member involved in development of .NET framework based Call Center application. Designed the SQL server 2000 database, developed use cases, and hands on development using SQL, Asp.net, VB.net code and C# code and, IIS web server configuration.

 

Technical Manager, Avectra (now Abila) (Feb 99 - Oct 2001)

Managed the implementation of Ablaze Enterprise Manager (AEM) system, which comprises of ten integrated modules and serves as a CRM/ERP for Associations to meet their Membership based business needs. Responsibilities included determining business requirements and devising software customization strategies to meet client needs. Closely involved with proposal development for expanding business opportunities. Managed projects valued at $500,000 to $800,000.  Successfully managed more than two projects simultaneously and completed milestones, culminating with client sign off.

 

Key responsibilities:

·               Directly supervised a team of 3 junior analysts and provided technical leadership on key projects.

·               Provided technical expertise and guidance to the different project teams as well as client personnel working on implementation projects. 

·               Developed rollout strategies to successfully transition the client into the production phase.

·               Managed the conversion/migration of the client's data from existing systems to relational databases on MS SQL Server. Resolved data related or technical issues during the process.

·            Designed and developed reports using Crystal reports and custom SQL stored procedures to meet client’s specific business reporting requirements.

·            Involved in the design, development and deployment of a web-based application, “AVECTRA Forum” based on “Ablaze Enterprise Manager” as a BackOffice for an e-based solution using MS SQL Server and ASP.

·            Developed SQL server based solutions for database replication for "AVECTRA Forum".

·            Trained clients on SQL Server, SQL statements and Stored Procedures, and Crystal Reports.

·               Formulated a data management strategy and migrated the client's data from their existing systems to relational databases on MS SQL Server.

 

Systems Engineer, Attronica Computers Inc., Rockville, MD (May 98- Jan 99)

Managed internal information systems and deployed applications to streamline the company's sales and service processes. Managed user accounts including access control on Windows NT environment.

 

Marketing Analyst, OCR Services, Inc., Gaithersburg, MD (Nov 97- Apr 98)

Developed marketing and product strategies for OCR's information technology solutions. Assisted with business requirements, technical architecture and integration interface design, and quality assurance.

 

Technical Skills

Cloud: Azure, AWS

Mobile App Development: Responsive HTML5 , CSS, Phonegap

Databases: SQL Server 6.5/7/2000/2005/2008/2012, Oracle 7/8.x, MS Access, Fox Pro, SQL OLAP Services.

Relational Database Skills: SQL Complex query, Triggers, Views, Performance tuning, Indexes, Data Modeling.

Development Tools: Microsoft Reporting Services, Crystal Reports 6/7/8/9, Lotus Notes, Case Tools, Designer 2000, Visual Studio .Net 2005/2007/2013, Cold Fusion.

Programming Languages: ASP. Net, VB.Net, C#, HTML, PL/SQL, SQL, VB Script, Java Script and ASP.

Productivity Tools: Office, MS Project

CMS: SharePoint 2003, MOSS 2007, Drupal, Expression Engine

 

EDUCATION

MS, Information Systems (MIS) May 1998

American University, Washington DC

Bachelor of Science (Honors Roll)June 1994

Government College, Kota, India

Certification

·               .NET Framework 2.0 - Distributed Application Development -  Microsoft

·               .NET Framework 2.0 - Windows-based Client Development - Microsoft

·               .NET Framework 2.0 - Web-based Client Development - Microsoft

·               Project Management Professional – PMI

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