RICK HANDT

80 Fitch Ave, Darien, CT 06820 §§ (203) 299-6596 §§ rickhandt@gmail.com

PROFILE

Applied Analytics Executive who leads organizations to solve business problems and advance strategic goals by exploiting big data.

Twenty progressive years’ experience successfully establishing and leading advanced data science teams globally. A senior leader

who is adept at operating at the highest levels of management by providing quantitative support to executive decision-makers and

external partners.

PROFESSIONAL EXPERIENCE

iQor, New York, NY

1/13-3/16

A global business process outsourcing company that provides customer interaction solutions and product support services

Vice President, Applied Analytics

Created, built and led enterprise-wide Applied Analytics Program and global team of 15 data scientists. Formulated Applied Analytics

Program offering, strategy and direction.

• Developed deep partnerships with internal stakeholders and customers.

• Led efforts to productize analytic development.

• Presented analytic results to all internal and customer executive teams.

• Supported all analytics-related business development opportunities.

Achievements:

• Improved performance within core business area, increased company margins and established credibility with existing

clients.

• Creation of the Applied Analytics Program gave the company competitive advantage in the marketplace, helping build

market share and uncover new business opportunities.

Priceline.com, Norwalk, CT

Applied Analytics Consultant (contract role)

• Established and focused contracted analytics team on key challenge facing primary product offering, promoting adoption of

analytics-enabling platforms.

• Managed project, integrating analytics team with internal teams, code and systems.

• Established data analytics approach to improve customer experience and increase response across digital and mobile

channels.

• Prepared and presented analytic output to top executives, demonstrating opportunities to advance company goals through

applied analytics.

Achievements:

• Change agent – established a cloud-based environment for analytics, which the mainstream organizational units began to

adopt.

• Established the analytics lifecycle (experiment, analyze, optimize/exploit) to improve digital hotel search result sort order.

• In some user segments there were statistically significant upward trends in customer conversions on the order of 1-3%,

equating to roughly $10-$30M annualized additional revenue.

Netezza - an IBM company (IBM acquired Netezza 11/10), Marlborough, MA

Director, Advanced Analytics Products

Achievements:

• Developed product that led to >$50M in additional sales in its first year.

• Provided company credibility in the marketplace.

• Delivered revolutionary performance and insight capabilities to clients.

• Developed content for and presented product prototypes/demonstrations based on Netezza Analytics.

11/06-1/13

11/10-1/13

• Led development and market readiness of the first analytic in-database product from Netezza (“Netezza Analytics”). This

product was groundbreaking within the industry.

1/15-6/15

• Teamed with Sales as subject matter experts to market iQor’s Data Solutions and Analytics offerings. Secured new business

with Cisco, Legends, Vonage and DIRECTV.

Director, Netezza Developer Network

11/06-11/13

Conceived and created a developer network, providing customers and partners with new channels to exploit company’s marketleading,

massively parallel database appliance. Oversaw global data science team in support of analytics product.

• Exposed the developer community to untapped opportunities to run in-database analytics, helping customers and partners

experiment, prototype and build their own analytic products.

Achievements:

• Formation of NDN – a disruptive game changer for company, partners and customers.

• NDN led the way for the development of the in-database parallel analytics product that IBM uses today.

• Netezza Analytics contributed >$50M additional revenue in first year of release.

• Designed and built developer machines (“SPUBoxes”) and delivered them globally.

• Developed a curriculum and conducted partner training sessions.

• Thought leader who organized and led user developer conferences and events.

• Grew the Netezza Developer Network to >150 members and >2000 developers.

U.S. Department of Justice, Washington, DC

IT Specialist/Special Assistant to the CTO

12/03-11/06

• Supported creation of national intelligence-sharing infrastructure for Executive Order 13356, Strengthening the Sharing of

Terrorism Information To Protect Americans.

• Delivered reviews and recommendations for DOJ’s CIO and staff on technology capabilities and investments at DOJ’s

components (FBI, DEA, ATF, BOP, USMS, etc.).

• Presented assessments on major program and application architectures to both internal Department audiences and the Office

of Management and Budget.

• Provided data architecture support for the national Law Enforcement Information Sharing Program (LEISP).

• Evaluated integration opportunities for gang-related data at request of the Deputy Attorney General.

• Held Top Secret/Sensitive Compartmented Information (TS/SCI) clearance.

Shift4, Las Vegas, NV

Development and Certification Manager

• Initiated, designed and architected an internal certification tracking system for credit card processing company; clients

included AMEX, VISA, FDC, Chase.

• Managed and provided structure to company’s software development department and projects.

• Provided customers and partners with technical details, compliance education and understanding of certification APIs.

Canvas Labs, Sudbury, MA

Founder, Product Development

• Three-person start-up focused on new product development: video and digital content for handheld devices.

Hewlett Packard Advanced Solutions Lab, Burlington, MA

Product Manager

5/01-5/02

• Founding member of “The Advanced Solutions Lab” – mission was to be a change-agent and expand HP’s Imaging and

Printing Group offerings.

• Developed first-of-a-kind media distribution platform and product that delivered new content on HP’s handheld device (the

Jornada). Created and delivered product JetSet Sports’ clients at the 2002 Winter Olympics in Salt Lake City.

Lavastorm Analytics, Cambridge, MA

Product Architect/Project Manager

1/96-5/01

• Led and directed product development, on-site installations, and training for customers’ first-of-a-kind Internet systems and

applications. Client list included Internet Financial Network (InfoGate) and Monster.

• Harmonized diverse client groups (on-site and remote) with internal Lavastorm development and management teams.

• Created internal knowledge management system to synchronize disparate collaboration activities.

• “Employee #4,” instrumental in building the company and culture to more than 200 employees.

6/02-12/02

12/02-12/03

Shift4, Irvine, CA

8/93-12/95

Technical Support Specialist

• Supported IT professionals and non-technical end-users, often during high-stress and production-critical situations.

Gigatron/StenoCAT, Irvine, CA

• Gained insights into how end-users learn and interact with applications, and how applications integrate with a larger customer

infrastructure.

6/91-3/93

Technical Support Specialist

• Provided 24/7, frontline tech support to court reporters, often under high-stress deadlines, and performed end-user training.

• Developed fluent communication skills with non-technical audiences and ability to troubleshoot technical issues remotely.

EDUCATION AND SKILLS

California State University-Long Beach – B.S., Management Information Systems

Systems and Skills:

Working knowledge of: R, RStudio, GitHub, Netezza Performance Server (NPS), SQL, MySQL, Java, HTML, XML, Cloud (AWS,

Azure)

Proficient: Omnigraffle, Visio, Adobe CS, Linux, Wiki, Google Drive, Dropbox, Camtasia, JIRA, Basecamp, Prezi, Video

Conferencing, OpenOffice, Mac, Windows

Interests:

Water polo - Former Head Coach/Assistant Coach, Harvard University NCAA Division I women’s water polo team

Hockey, paddle tennis, tennis