SUMMARY:

·               Certified Salesforce Solution architect with over 12 years of development experience in SalesForce.com, Veeva CRM , Apttus CPQ, Oracle and J2EE technologies CRM, web and cloud applications, people management and project management implementing customer-facing applications in High-Tech, Banking and Financial and Healthcare.

·               Lead several of largest Salesforce projects including Service Cloud implementation at a global high-tech software company two very large Service Cloud implementations in high-tech.

·               Led initial efforts for global roll out of Salesforce for high-tech Software Company for the consumer business unit. This included setting up processes, manage coordination with team members (internal and external), managing stakeholders to build a strong decision support system and roll out the Salesforce Service Cloud product to ~6000 users

·               Salesforce Certified Platform Developer

·               Salesforce.com Certified Sales Cloud Consultant

·               DEV 401 Salesforce.com Certified Force.com Professional

·               ADM 201 Salesforce.com Certified Force.com Professional

·               Apttus CPQ Product Certified

·               Salesforce Wave Analytics White Belt Certified

·               Salesforce Wave Analytics Green Belt Certified

·               Salesforce Wave Analytics Brown Belt Accreditation

·               Highly proficient in solution designing. High level understanding of the Object Oriented Analysis and Design (OOAD) and Salesforce object model based architecture and SOA based EAI standards have contributed in a big way in providing cost effective solution architecture for multiple clients

·               Adept at driving business impact and leading large cross-functional teams in fast-paced environments having strong complex problem-solving, relationship building and networking skills and having a passion for working with talented teams and driving initiatives from concept to completion

·               Worked closely with business and technology leaders to define their future technology roadmap, business processes and requirements, and application architecture

·               Highly motivated manager to improve project management effectiveness and productivity through critical analysis and problem solving

·               An articulate communicator; skilled in quickly engaging team members and audiences, establishing rapport and developing strong relationships

·               Have strong exposure on end to end implementation of large enterprise applications for Industries like Banking, Insurance, Technology, Information and Media

·               Worked on Different real-time B2B Integration platforms such as Informatica Power Center ETL tool for integrating Siebel and SFDC CRM system and also with legacy systems Applications. Hands on experience on Informatica Power Center 8.6 ETL tool Source, Target, Mapping and Maplets, Workflows

·               Good inter-personal skill, dedication, commitment and a pleasing personality

·               Good Ability to interact with end-users, managers and technical personnel

·               Managing the software testing process, which includes devising test plans, creating test cases, establishing protocols and testing environments and coordinating actual software testing

·               Keep abreast of new Salesforce features and functionality and providing recommendations for process improvement

·               Extensive Experience on Object Oriented RDMBS (Oracle technology), Oracle SQL and PL/SQL Programming, DBMS Jobs Scheduling etc.

·               Major contributions are into Functional/Data Architectural solutions for B2B applications and on-demand CRM applications in sales IT Domain

·               Requirement Analysis: Requirement gathering, defining, eliciting, analyzing and documenting

·               Sales and marketing:  in CRM Practice under cloud solutions to offer Salesforce solutions for customer intending to go with Cloud solutions

 

Tools and Technical Skills:

Hardware:Intel P4, P3, i7, i5

Operating System:Windows XP, Windows 2000, Windows NT, Windows 98, Windows Professional, Windows 8

Programming Languages:Java/J2EE, HTML, JavaScript, SQL, Apex, Visual Force, SQL, J2EE (JDBC, Servlets, JSP)

Databases & Tools:Oracle 8 i, Eclipse, OEM .Edit Plus, Apex Data Loader, Veeva CRM ,Boomi ,Salesforce

Other Utilities:Oracle 8i, JSP 2.0, Servlets, EJB’s(session beans), Eclipse 3.2, Apache Tomcat 5.0,TLM tool(Transaction lifecycle management)

 

 

EXPERIENCE:

 

Senior Salesforce.Com Architect

Olympus

New Jersey

Jan 2015 – Till Date

Project: Olympus, A Japan-based manufacturer of optics and reprography products, manufactures endoscopic, ultrasound, electro cautery and endotherapy equipment. It has roughly 70% share of the global market whose estimated valued at US$2.5 billion. The project was spread out over multiple phases with the initial focus on providing industry leading practices for CPQ processes and systems in order to make it easier for customers to do business with them.  As solutions architect and consultant working closely with business and technical resources on all aspects of design and development of a CPQ implementation in an iterative, agile managed environment.

Responsibilities:

·               Managed the requirements and design effort to implement the Apttus CPQ applications

·               Led day-to-day project management and task management

·               Monitored the delivery of governance artifacts across process maps, requirements, and technical architecture

·               Led the deployment activities by coordinating tasks and monitoring the progress & issues closely

 

Senior Salesforce.Com Architect

Jannsen & Jannsen

New Jersey

Oct 2014 – Jan2015

Project: GAP Assessment Tool, GAP Assessment is a tool to capture drug development process

End users would be country managers, regional managers and business administrators

Lowest level users are country managers and they would be from different locations as clusters

Managers will be having an activity as deliverables for each product/drug corresponding to respective phase and country

Regional manager would be having access to all deliverables for different products and countries

Responsibilities:

·               Serving as a mentor to junior-level SFDC IT professionals

·               Developed Standard Conversion Routine in Informatica Cloud to handle the below conversion scenarios: -

ü       1:1 relationship, just map it.  i. e, one sell to going to one reporting number

ü       1:2 (to Many), One sell to, to many reporting numbers

·   Stick all the info into the account with the highest Covidien Sales

ü       2:1 Many sell to’s, to one reporting number

·               Implementing, installing, and testing software solutions.

·               Incorporation of new reports & dashboards containing detailed analysis of opportunities and companies that leading to better forecasting. Designing, developing, and/or customizing software solutions

·               Making configuration changes to store reporting number and required attributes in SFDC. Apply the below conversion scenarios.

ü       For 1:2 the data is going to go to both

ü       For 2:1, pick Sell To with highest rev Old one goes into acct history, OR get it from the centralized customer Data repository, (unknown at this time)

ü       Need to work out the process for the Sell To’s.

·               Developing Informatica process to handle Adds(new Ship to)and changes(existing Ship to to new reporting number

·               Facilitating Data Quality (DQ) process for identifying orphaned ERP records and parenting to sell to Account level; changes done in Informatica Tasks to accomplish this.

 

Sr Salesforce.Com Technical Lead, Applications

Fujitsu America, Inc.

New York, USA

Dec 2013 – Oct-2014

Project: Salesforce BAS Group & Moody’s Corporation SFDC implementation

Fujitsu America, the largest subsidiary of Fujitsu Limited, provides a complete portfolio of innovative business technology services, computing platforms, and industry solutions. This project deals with working on Salesforce sales model and to support various Fujitsu products as SPARC based Prime Power, Intel Itanium, and Lifebook PCs.

Worked for one of Moody’s Salesforce implementation where in following areas are being worked upon:

ü       Lead Management

ü       Fee Notification

ü       Request Withdrawal Tracker

ü       Reporting

Responsibilities:

·               Managing complex, full lifecycle and enterprise-wide multi-country rollout for Salesforce.com programs.

·               Incorporation of new reports & dashboards containing detailed analysis of opportunities and companies that leading to better forecasting. designing, developing, and/or customizing software solutions

·               Implementing, installing, and testing software solutions

·               Undertaken complex software applications implementation projects

·               Serving as a mentor to junior-level IT professionals

 

Salesforce.Com Architect

JP Morgan Chase

Jersey City, NJ

Jul 2013 – Nov 2013

Project: IM Distribution Build, Salesforce sales model is to support the day to day tasks of the Sales Team.  It’s designed to help you manage your Companies, Contacts, Opportunities, etc. and to record and track your Tasks, Call Reports, Events etc. 

Salesforce has been designed with you in mind and with extensive input from the members of your team. One of the major goals of the project was to make sure you would benefit from using the application.

Responsibilities:

·               Configuration of different workflow rules, territory management

·               Work closely with management to identify and continually refine solutions to business problems using SFDC and integrated technologies related to SFDC

·               Subject matter expert for all Salesforce related problems including user on boarding, sales process launched globally.

·               Oversee the feature request process and work with management to prioritize and execute solutions

·               Using agile methodology and resolving the JIRA tickets in each Spring Cycle.

·               Write, delivery templates, solution best practice guides, knowledgebase articles and other technical materials to improve the design, delivery and management of the company’s solutions, so making them easier to sell, more efficient to operate and deliver more saving for customers.

·               Managing, training and mentoring offshore team of Aetna Enterprise Model.

·               Expertise in Salesforce.com (Design/Architect of business processes, Apex and Visual force development, Customizations, App Exchange package implementation).

·               Managed complex, full lifecycle and enterprise-wide multi-country rollout for Salesforce.com programs.

·               Extensive Experience on Object Oriented RDMBS (Oracle technology), Oracle SQL and PL/SQL Programming.

·               Work with internal staff and management to create training materials and user documentation for new and existing users

·               CRM (Salesforce) solutioning/ consulting

·               Monitoring support tickets and priotizing and assigning them as per deadline.

·               Incorporation of new reports & dashboards containing detailed analysis of opportunities and companies that leading to better forecasting.

·               Specialization in Agile SCRUM project execution methodology

·               Monitoring support tickets and priotizing and assigning them as per deadline.

·               As part of rollout type of works, the responsibilities include gathering the requirements from the clients, performing analysis on the business requirements and development of detailed system design, test environment set-up, system testing.

 

Salesforce.Com Architect /VeevaTechnoFunctionalAnalyst

Abbvie

Waukegan, USA

Jun 2012 – Jun 2013

Project: iREP Veeva CRM, Veeva iRep is a transformative sales effectiveness tool that combines the power of Veeva CRM and best-in-class closed loop marketing in a single application, delivering a highly intuitive, seamless and powerful user experience. The result is that end users love using iRep, IT loves supporting iRep and customers love the more meaningful use of their time.

iRep users can complete all of their daily activities without an internet connection, but they can also use their iPads to connect to anything else they need online. The iPad can actually replace laptops, desktops and Tablet PCs entirely. Because iRep is designed to take full advantage of the iPad’s capabilities, your users will never go back to their old hardware, saving you money, enhancing employee satisfaction and increasing efficiency

Responsibilities:

·               Translate end-user requirements into required features and map SFDC features to efficient front end processes including solutions that are available and supported on mobile platform

·               Source and program third party applications for the communication of SFDC with other systems.

·               Subject matter expert for all Salesforce related problems including user on boarding, sales process launched globally

·               Participate in cross-functional teams that address strategic business issues involving CRM, marketing, and sales operation

·               Project managing complete VeevaiREP work stream starting from participation in design discussion to approving the final deliverable

·               Work with the different  Integration teams to provide downstream data for their applications and technology team closely to identify gaps in the data capture strategy and collaboratively implement enhancements

·               Point of contact between business and IT : helping business understand language of IT teams and vice versa

·               Design and review of Business processes

·               Configuration of different workflow rules, territory management

·               Guiding the team on development of Visual Force pages and Apex classes

·               Design and development of sales cycle for Abbott iREP Model

·               As part of rollout type of works, the responsibilities include gathering the requirements from the clients, performing analysis on the business requirements and development of detailed system design, test environment set-up, system testing.

 

Salesforce.Com Architect

Aetna

Hartford, USA

Jan 2012 – June 2012

Project: Aetna Enterprise Model, Aetna wishes to develop a common enterprise reference model for SFDC to support the eventual migration of all Aetna SFDC instances into a single global org

Approximately 13 additional business units to be migrated to common global instance thereafter

This initiative seeks to identify a well-considered architecture to support the realization of this Salesforce.com Enterprise Model Improve Usability.

Earlier, Aetna used STS (sales tracking system) for their sales operations. SFDC was integrating with STS to improve their sales cycle and add the sales features which SFDC provides out of the box.

Responsibilities:

·               Subject matter expert for all Salesforce related problems including user on boarding, sales process launched globally.

·               Solution design and test plans

·               Managing, training and mentoring offshore team of Aetna Enterprise Model

·               Collaborate with Salesforce Review team to assist with accuracy overall design of the application and adhering to any suggestion if feasible to implement in current time frame of the project.

·               Interacting with stakeholder to define goals to meet for the End Users using the system

·               Managing Aetna Enterprise Model work stream for key site enhancement including tagging documents, and QA

 

Tech Functional Analyst /Tech Lead

Symantec

Culver City, USA

June 2010 – Dec 2011

Project: Symantec SFDC VCC Release-1.X –1.N releases, As a part of the initiative to have a single organization wide CRM system, Salesforce.com was being rolled out to first set of users through release 1.0, the first phase of the implementation program. In order to have a single organization wide CRM system, Symantec ran a Proof of Concept (POC) and a Pilot to evaluate the Case Management functionality of Salesforce.com with selected users; post pilot, incremental release of Salesforce.com was planned to consumer support group comprising of over 3000 users across 10+ support vendors.VCC  Release 1.0  was done  with the goal to roll out the SFDC functionality to Sutherland Chat users (480 users)There were functional requirements that could not be accommodated within the Release 1.0 due to the compressed and aggressive timeline, which was  delivered as a part of a Dot release, 1.5.Cognizant was  engaged with the implementation of the Salesforce.com platform, was asked to provide a proposal for Development and delivery functional requirements for Release 1.

The strategic and operational benefits that Symantec reap through this engagement were:

 

Got a single CRM system for the Consumer support group lowering maintenance and support costs as well as provide a coherent and stable basis for future developments and enhancements

Alignment of Symantec’s processes and providing best of breed functionality by integrating Salesforce.com with other support applications

Filling the gaps, if any, and leveraging on the best practices and functionality offered by Salesforce.com

A single window for visibility to customer queries and issues leading to better customer service and retention

Responsibilities:

·               Requirement eliciting, analyzing and documenting for Global rollout out of salesforce dot com service cloud application for 3000 users and new enhancement releases and projects.

·               Worked on collecting business requirements using JAD (joint application design), documenting FSD (functional specification document), creating test plans

·               As a part of the initiative to have a single organization wide CRM system, Salesforce.com was being rolled out to first set of users through release 1.0, the first phase of the implementation program

·               There were functional requirements that could not be accommodated within the Release 1.0 due to the compressed and aggressive timeline, which was  delivered as a part of a Dot release, 1.5

·               Cognizant was  engaged with the implementation of the Salesforce.com platform, was asked to provide a proposal for Development and delivery functional requirements for Release 1.5

·               Incorporation of new reports & dashboards containing detailed analysis of cases that leading to better customer service and retention

·               Salesforce support was started as the support to the previous releases and any ongoing minor changes and user set up issues and being the first member of the project from scratch, additional task of fixing minor issues was under me with 2 resources at offshore.

 

Technical Architect

Aruba Networks

Pune, India

Mar 2008 – May-2010

Project: Aruba Application Support Enterprise Model , Aruba designs and manufactures high performance mobility security systems for enterprises to allow their customers to seamlessly introduce wireless, security and mobility access over their existing wired networks and manage those services from a single point.

Aruba Networks is a 7-year-old company and is publicly traded on the NASDAQ as ARUN.  Aruba is number two in sales following Cisco Networks in the wireless network market place.  Aruba’s product line is differentiated by their unique architecture based on profile driven access based on a policy or profile of the person versus traditional port based perimeter security

Responsibilities:

·               Worked as an Integration Architect for Managed Market CRM (MMCRM) project.

·               Expertise in Salesforce.com (Design/Architect of business processes, advanced and extreme Apex and Visualforce development, Customizations, App Exchange package implementation).

·               Managed training and mentoring team of Aruba Support.

·               Design discussion for the solution architecture

·               Monitoring support tickets and priotizing and assigning them as per deadline.

·               Create dashboards and reports by pulling data from different data sources and websites for presentations to senior management team

·               Imparting domain and technical knowledge to the new entrants and also fellow team members.

 

Sr. Business Analyst

Lehman Brothers

Mumbai, India

Project: OATS (Order Audit Trail System)

Jun 2007 – Mar-2008

Project Description: This project basically sends a daily report to NASDAQ based on requirements. We work on developing those reports in java and austosys schedules it to run daily.

Apart from it, we also monitor OATS daily support (Order and Trail system).

Responsibilities:

·               Managing, training and mentoring the team.

·               Requirement Analysis and Solution designing Implementation.

·               Application Development

·               Designing use cases scripts.

·               Architecting a solution keeping business objectives in mind.

·               Project execution and timely delivery

 

Sr. Software Engineer

IGATE Global Solutions

Client: GE Commercial Finance

Pune, India

Nov 2004 – Jun-2007

Project: SAM (Strategic Asset Management), Strategic Asset Management (“SAM”) is a business-critical application for GE Corporate Financial Services (“CFS”). SAM provides the ability to capture Collateral, Financial, Capital Structure and other deal data for the purposes of generating the Portfolio Management Review (PMR). This application also provides for analysis and reporting of data over different parameters in the form of tables, graphs and charts. Auto notification is built into the system to notify and escalate alerts whenever defined events occur.

SAM, Strategic Asset Management, is used for the account managers of the Commercial Finance to track the performance of their customers. Application is mainly used by the account managers and the portfolio managers to track the performance and the asset details of the customers. Undertake the all-necessary activities for regular maintenance – Bug Fixes and identified enhancements of all applications for the SAM

Responsibilities:

·               Development of Java classes and implementing the enterprise session beans.

·               Requirement Analysis and Solution designing Implementation.

·               Code-Reengineering and Bug Fixing

·               Designing use cases scripts.

·               Deployment of the application using Web sphere App server.

·               Unit testing and Integration testing of the application.

·               Project execution and timely delivery

 

EDUCATION:BE(Computer Science)BIT,Durg(CG)/Pt RSU,Raipur(CG)2002