OBJECTIVE:

EXPERIENCE:

3/2014 - Present

Industry: Financial Services

Global Virtualization Technology Lead

• Manage team of four senior virtualization engineers managing 7,500 VMs across nine global datacenters.• Developed comprehensive enterprise virtualization standard. This standard included industry best practice configurations for ESX servers, virtual networking, storage, and all standard vCenter configurations. The standardization project enabled the automation of the following tasks:§ Network configuration: new VLANs are no longer manually deployed throughout Markit. As networks are added to the network DB, the virtual estate automatically adds those networks to each individual DC.§ VM creation: all new VM requests are now processed automatically through a SharePoint portal requiring zero touch from a Virtual Operations (vOps) team member.§ VM modifications and decommissioning: all basic VM operational tasks are now available to the Linux and Windows teams through a secure constrained endpoint.• The above automation reduced the average time to complete tickets from two weeks to under two hours and increased the overall ticket throughput by a factor of five. Automation has also reduced the time spent working on operational tasks by 80%, providing one FTE to be migrated to the architecture team.• Along with the massive time savings, the standardization project increased the VM density by 300% and consequently reduced the overall VM costs by 70%. In a nine month period, this has saved over $1M in capital expenditures and provided nearly $4M in capital avoidance in comparison to the old architectural model.• Implemented full vRealize suite including vRealize Automation, Orchestration and Operations. Provided end user portal capable of rolling out 3 tier application from a single blueprint.• Deployed Cisco UCS blade series chassis across six datacenters in support of ESX, Windows and Linux operating systems.• Member of Amazon Web Services working group. Provided architectural and project support for the migration of business services into AWS.

6/2009 - 3/2014

Industry: Computer/IT Services

Infrastructure Manager

• Manage team of seventeen senior systems and storage engineers responsible for the day-to-day operations of a diverse IT infrastructure that includes AIX, HPUX, Linux, Windows 2012, Hyper-V and VMware. Infrastructure includes over 1600 servers with four enterprise EMC SANs across two core and two colocation datacenters.• Responsible for managing multi-million dollar infrastructure budget including maintenance for DB2, Microsoft EA/EAP, IBM MQ Series, RHEL, VMware, EMC and various other products. Developed and delivered quarterly CAPEX presentations to senior staff.Completed Projects:• Inherited x86 VM environment with significant performance and availability issues. Identified infrastructure weaknesses; re-architected environment into three independent tiers. Dramatically increased performance and availability for revenue generating servers; reduced cost of development environments by 75%.• Implemented DR solution that provided geographical redundancy between Boston and Dallas utilizing EMC RecoverPoint and VMware Site Recovery Manager (SRM). Solution reduced the recovery time from 4 hours to less than 45 minutes allowing the organization to exceed vendor SLAs.• Built new Power7 AIX infrastructure utilizing blade servers and LPAR virtualization on large enterprise Power 770 chassis which reduced floor space by 75% and power consumption by 50%. New solution provides high availability for development infrastructure at no additional cost and reduced UNIX Server deployment time from 2 weeks to 4 hours.• Constructed segregated secure enclave to house EU PII data. Enclave include end-to-end infrastructure with supporting ISO 27000 process, procedures and controls.• Other minor projects: Backup consolidation and upgrade, tier 2 storage, performance monitoring, SCCM 2007, iSCSI network, 10Gbps freight network, VM FT, IT asset mgmt and Azure production deployment.• Migrating from two 2003 AD, 2007 Exchange environments into one unified 2008R2, Exchange 2010 environment. Project includes migration of executive and sales users into Office 365 cloud services with federated single sign-on functionality.• Implemented virtual server self-service portal that eliminated systems engineering from the tedious job of creating new servers. Solution allows developers to build and manage their own server infrastructure. Solution also dramatically reduced VM sprawl by putting the onus for Capacity Management on the development managers. Solution enables integration into EC2 cloud infrastructure for large capacity spikes.Projects Currently in Flight:• Testing IO virtualization and Software Defined Network (SDN) project utilizing InfiniBand and FCoE. IO virtualization will reduce the number of connections into VM servers from six to two. This project will also reduce deployment times for virtual hosts and other physical servers. (75% complete)• Architecting redundant metropolitan DC solution utilizing EMC vPLEX.

10/2008 - 6/2009

Industry: Computer/IT Services

Enterprise Architect

• Accountable for architecting the IT solution to integrate two large military medical facilities into one combined IT back office. • Developed methodology for capturing and documenting business process, their relationships to other business processes and related IT support technologies/processes utilizing Six Sigma tools. • Worked directly with the business partners to gather both technical and business requirements. Identified gaps in current business processes and developed comprehensive technical and process solutions. • Worked with senior management to develop the IT governance process and IT strategic plan. • Specific focus areas include, network enclave design, virtual desktop infrastructure, server virtualization, application consolidation, single sign on and Service Oriented Architecture (SOA) based enterprise portals.

2/2008 - 10/2008

Industry: Computer/IT Services

Sr. IT Consultant

-        - Lead consultant responsible for global rollout of IT Asset Management process that included hardware, software and virtual assets. -        - Re-architected asset request and procurement processes and integrated all processes with backline technology organization. -        - Developed process, procedure, policy and work instructions in support of production rollout. -       -  Developed requirements, configured and implemented HP Asset Center repository.

10/2006 - 2/2008

Industry: Computer/IT Services

Sr IT Service Management Consultant

• PepsiCo: Lead a team of six ITIL Service Managers and certified IT auditors in support of the IT Service Management Program. Responsible for development of the IT Service Management strategy. Architected and managed the following projects; Service Desk transformation, Service Catalog, CMDB, IT Asset Management and IT controls standardization. Developed comprehensive risk assessment strategy and toolset utilizing COBIT, CMMI, ISO 17799 and PMI to quickly identify and remediate SOX IT control weaknesses. • DOW Chemical, PepsiCo and Pepco: For each of these organization's, delivered an IT maturity assessment that baselined the current IT service management capability and maturity level, identified gaps in the current environment that were inhibiting the organizations ability to mature, and provided a strategic ITSM roadmap and program plan derived from the gap analysis prioritized by return on investment and business value potential. • Michaels, "The Craft Store": Developed a IT business service catalog that clearly articulated all of the IT business services that were being delivered by IT to the business. Developed and implemented a Configuration and Asset Management policy, procedures, process documentation, forms and position descriptions. Delivered Service Level Agreement (SLA) training/workshop that educated staff on SLAs, operating level agreements and underpinning contracts development and maintenance. • SourceCorp: Delivered an information risk assessment by developing an asset based threat profile, identifying information security and processing vulnerabilities, evaluating information controls and vulnerabilities and developing recommendations and plans utilizing control objectives from COBIT which directly aligned with Sarbanes-Oxley regulatory requirements.

4/2006 - 10/2006

Industry: Management Consulting Services

ITIL Coach

• Led an 18 member team in the development of Incident, Problem, Change, Release and Configuration Management processes in support of the Materials Management Hosting effort. Authored and delivered numerous management presentations on the benefit of IT Service Management.• Led team responsible for integrating Mercury Enterprise tools including Mercury Application Manager. Mercury monitoring tools dramatically improved the organization’s ability to detect incidents and perform root cause analysis.• Integrated CMMi best practices within the ITIL process model. Led team responsible for implementing configuration and release management processes across the MMIT organization in support of CMMi level three accreditation.

6/2005 - 3/2006

Industry: Healthcare Services

IT Service Desk Transformation Manager

- Developed, planned and built a team of 15 enterprise consultants to transform the KPIT national helpdesk into a world class virtual service desk. My plan included advanced telephony capabilities, knowledge centered support (KCS), process and procedures, organizational structure, business operations, analyst training and end to end monitoring.- Architected enterprise critical incident management solution capable of reducing the time to gather required resources from 30 to two minutes. Developed and implemented training that significantly enhanced the capabilities of the current critical incident management staff in the areas of crisis management best practices, working under extreme pressure and leadership in a crisis. Developed critical incident management process and procedures that facilitate timely restoration of service and enable expedited problem root cause analysis.- Designed enterprise solution to reduce new hire OnBoarding from ten days to 48 hours. This process included an enterprise web application, vendor management, account provisioning and a single point of contact concierge desk.

1/2004 - 6/2005

Industry: Computer Hardware

Manager, Business Operations

- Led a team of ten finance professionals ultimately accountable for the management of over $260M in annual revenue. Developed and maintained budgets and provided weekly financial reporting to executive staff.- Streamlined sales booking forecast process by developing a forecast tool utilizing VBA. This tool has become the standard for Computing Systems, realizing a saving of $120,000 in development costs. This financial forecasting tool allowed senior management to measure and track the success of the transition from transactional to solution business. My tool was estimated to save over $500,000 in soft costs annually. - Assisted in the strategic and tactical planning of the western region sales organization and served as one of three chief architects of the current sales plan. Participated in the review and planning of sales performance management plans.- Liaised with Consulting Sales Engineers and Outside Sales Representatives on costing and financial plans for large projects and programs, resulting in the successful win of a $7M security solution opportunity.- Hand-picked by the Director of Sales to work with the Project Management Office to build back-office process and procedures for the failing PACAF program. This program was responsible for over $55M in revenue and $10M in gross margin in CY2004.

9/2002 - 1/2004

Industry: Government and Military

Manager, Service Delivery

- Managed a team of 65 IT professionals including network engineers, storage engineers and technical writers in support of solution program business. - Managed relationships with five subcontracted vendors, filling 146 highly specialized positions throughout the western region. Responsible for all contract issue escalation and resolution.- In the absence of local human resources representation, liaised with corporate human resources. Hired 55 permanent employees, coordinated promotions, administered sales commissions and managed personnel issues.- Developed service delivery financial model. My model unearthed an error in the commission computation and saved the western region over $200,000 of operating income in the fourth quarter of 2003. This model became the standard for the entire business unit.- Managed and maintained $260,000 training budget for 30 network and storage engineers and six project managers. Responsible for creating and tracking individual training plans and coordinating engineer training times and locations.

4/2002 - 12/2002

Industry: Government and Military

Consulting Solution Engineer

Authored 45 unique technical proposals in support of customer requirements as consulting sales engineer supporting federal and DOD accounts in southern California, Nevada, and Arizona. Worked with customers to develop IT solutions to include LAN/WAN networking, SAN, NAS, server consolidation, enterprise management, wireless, and voice over IP.

1/2000 - 4/2002

Industry: Healthcare Services

Manager, Infrastructure Management

- Managed twelve cable team members, twelve micro repair technicians, eight network managers, two telecommunication specialists and two mid-level managers in support of 10,000 phone lines, 2,100 pagers, 50 cell phones and a 6000 node network with 4,500 desktop PCs and 65 servers that spanned eight campus buildings and eleven branch clinics attached via T-1, OC3 and OC12 WAN links. - Designed, implemented and managed $1.2 million Cisco switched gigabit ether-channel network.- Piloted IP convergence network utilizing Cisco Architecture for Voice, Video and Integrated Data technology. This was the first fully functional VoIP network in Navy Medicine.- Piloted Citrix thin client desktop replacement solution.- Designed, implemented and managed fully redundant, highly scalable, seven terabyte Storage Area Network with off site disaster recovery.

9/1998 - 1/2000

Industry: Healthcare Services

Manager, Asset Management

- Accountable for the tracking, auditing and depreciation of $220M in capital assets.- Managed $22M capital investment budget. Organized purchase requests, prepared equipment packages, tracked proposals and presented updates to the Executive Steering Committee.- Project managed $700K reprographics upgrade which replaced and upgraded 150 copiers and created a centralized, networked print-shop within the command.- Project managed a $1.2M waiting room upgrade that refurbished 24 waiting rooms over six campuses. The project was completed on-time and under budget.

EDUCATION:

9/1998

Professional

The Basic Qualification course is an indepth study of the Supply System encompassing the following major areas of an afloat supply department: supply management (manual system); food service; retail operations; disbursing management; and personnel administration. The student will, through the use of practical exercises, practice sets, and exams, demonstrate the ability to complete and post all forms and files in each functional area. In addition to this, the student will demonstrate his ability to audit and correct problem areas posed in exercise situations. Included also in the course is a brief introduction to afloat automated data processing and quantitative management techniques.The objective of the Basic Qualification Course is to prepare newly commissioned Supply Corps Officers, and other officers who may be ordered for this instruction, in the professional duties of supply officers and in their duties as naval officers. This course provides detailed job related technical instruction while encouraging the formation and use of desirable attitudes and characteristics.

5/1997

Bachelor's Degree

BS in Computer ScienceMission: To develop midshipmen morally, mentally and physically and to imbue them with the highest ideals of duty, honor and loyalty in order to provide graduates who are dedicated to a career of naval service and have potential for future development in mind and character to assume the highest responsibilities of command, citizenship and government.

CERTIFICATION:

12/2007

5/2007

SKILLS:

Skill Name

Skill Level

CAREER HIGHLIGHTS:

Infrastructure Manager responsible for Virtualization, x86, UNIX and Storage Fortune 500 IT Service Management and IT Governance Consultant Manager IT Finance, responsible for over $200M budget DOD Infrastructure Design Consultant Infrastructure Manager responsible for Network, Desktop and Servers CAPEX Asset and Finance Manager

AFFILIATIONS:

ISACA

Member

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