Jennifer L. Bester

3525 16^th Street South, Arlington, VA 22204

703-582-2809 ▪ jennifer.bester@hotmail.com

 

Solution Architect │ Pre-Sales Engineer │ Services Executive

 

Passionate technologist with more than 15 years of experience in Federal Government business vertical. Deep technical acumen with the proven ability to implement complex systems and enable services sales opportunities through close.  A bridge builder who works across the boundary of Sales and Services Delivery ensuring the scope and level of effort are mutually agreeable.  Natural communicator who nurtures existing relationships with both customers, partners and resellers while keeping a keen eye on the market as a strategic compass. Broad-based strengths and qualifications in:

 

System Architecture & Design │ Service Level of Effort Scoping │Product Comparison & Integration │ Customer Strategic & Technical Roadmap │ Partnering & Teaming Agreements│ Proposal Writing│ Business Development │ Solution Demonstration & Evangelism

 

Netapp Inc., Sunnyvale, CA

Number 35 on Fortune Magazines’ 100 Best Companies to Work for 20152015–2015

Hybrid Cloud Systems Engineer

 

Provide bi-directional technical representation from Emerging Products Product Team to U.S. Public Sector Customers.  Provide training to Netapp Partners, customers’ and internal employees on product roadmap and vertical specific strategic business drivers.  Architect hybrid cloud solution and quantify Netapp products for Bill of Materials (BOM), direct quote or Request for Proposal (RFP) response.

 

Operational Improvements

►     Brokered Microsoft Azure Government (MAG) agreement for testing and deployment of Netapp solutions to Marketplace

►     Deployed infrastructure at Amazon Web Services (AWS) facility known as CloudLab.  Provided initial sales “playbook” for use by AWS Solution Architect

►     In conjunction with Netapp Legal Counsel, completed Voluntary Product Accessibility Testing (VPAT) paperwork

►     Translated Federal Information Processing Standard (FIPS) 201 into actionable next steps by developers on Product Team working to incorporate Multi-factor Authentication and Secure Single Sign On

 

 

Sales Achievements

►      Enabled largest sale of NetApp Altavault to U.S. Public Sector customer just after 1 month of general availability  (GA)

►      Parlayed three proof of concept (POC) deployments into sales with received purchase orders (PO) in less than two months’ time period

 

 

Insight Enterprises, Inc., Tempe, AZ

Number 483 on 2014 Forbes Fortune 500, Microsoft Licensing Services Provider (LSP)2013–2015

Technical Solutions Executive

 

Design deliverable solutions to include Bill of Materials (BOM), level of effort (LOE) pursuant to Statement of Work (SOW).  Provided the technical response to Request for Proposal (RFP) for Federal, State, Local and Education customers.  Directed Executive-level technical strategy through unbiased product comparison, cost analysis and budgetary estimates.  Pre-Sales to services delivery support ensuring smooth transition and customer satisfaction.  Provided business and thought leadership to Vice President of Public for services sales.

 

Operational Improvements

►     Expanded Microsoft Partnership through two key programs: City Next and Cloud Solution Provider

►     Establishment of 6 new services partnerships with Small Business Administration socio-disadvantaged designated companies

►     Worked with peers in commercial to map a delivered solution to a government technical requirement.  Four solution were rebranded with minimal to no cost

►     Improved federal, state and local reporting through the creation of a rate card based on Government Services Administration (GSA) data points

►     Provided the technical content required for the automation of SOW generation (scripted templates pre-populated for routine systems architecture)

 

 

Sales Achievements

►      Scoped and won more than 20 services engagements in 18 month period

►      Maintained an average Gross Profit of 20% on public sector delivered engagements

►      Received 5/5 satisfaction rating for delivered services and two customers have requested scope for additional services.

►      Sold first $200,000+ service offering in US Public Sector

►      Provided CAPEX and OPEX by parsing out detailed Cloud-based workload pursuant to customer purchase order for Microsoft Azure Government (MAG) and Amazon Web Services (AWS)

 

 

Microsoft Corporation, Reston, VA

US Headquartered Software Vendor, local office focused on Services Delivery to Government2008-2013

Premier Field Engineer – SharePoint

 

►     Design, implement and perform operational maintenance on complex government information systems that included a SharePoint.

►     Technical Lead for 40,000 seat SharePoint on-premises deployment, team included 8 personnel from 2 contracting companies

►     Performed more than 30 Risk and Health Assessment deliveries assessing over 300 vulnerabilities each engagement

►     Through trusted advisor relationship provided government decision maker strategic roadmap for vNext of SharePoint platform.

►     Gathered requirements for single-sign-on authentication and authorization to SharePoint through the use of virtualized directory and identity synchronization engines.

►     Proof of Concept testing with replication technologies as precursor to public cloud availability (VMWare Site Recovery Manager, F5 Big IP, IIS Application Request Routing)

 

 

CACI International, Arlington, VA

Systems Integrator focused on Services Delivery to Government2008-2008

SharePoint Technology Lead

 

►     Design, implement and perform operational maintenance on complex government information systems that included a SharePoint.

►     Technical Lead for 8,000 seat SharePoint on-premises deployment, team included 6 personnel with various skillsets from business analyst, project management and developer

►     Established a scalable and fault tolerant information system leveraging VMWare 4.x/5.x for geographically distributed user population

►     Configuration of Network Attached Storage, Storage Area Network and/or Direct Attached Storage based on business requirements for that particular network

 

United States Secret Service, Washington, DC

Federal agency under the Department of Homeland Security1997-2008

Information Technology Specialist

 

►     Tier 3 support for mission critical and sensitive information systems

►     Collaborated with government and contractor colleagues to build temporary datacenters as needed for National Special Security Event

►     Participated in recruiting events focused on hiring for GS-2210 series

►     Build step-by-step go-by instructions for complex system administration targeted at colleagues located in field offices

►     Coordinated with Department of State for delivery of information systems access outside the continental United States (OCONUS)

 

 

Education

George Washington University, Washington, DC

Master of Science (M.S.) in Forensic Science

University of Minnesota-Twin Cities, Minneapolis, MN

Bachelor of Arts (B.A.) in Psychology

 

 

CERTIFICATIONS

CISSP ● ITIL Foundations v3 ● ITIL Foundations v2 ● Microsoft Operations Framework 4.0

Microsoft Certified Professional  ● Microsoft Certified Technology Specialist-SharePoint Server 2007● Microsoft Certified IT Professional-SharePoint 2010 Administration ● Microsoft Office SharePoint Servicer Risk Assessment Program Certification ● CompTIA A+Certification

CompTIA Network+ Certifiication ● CompTIA Security+Certification

 

 

OTHER

Active Top Secret Security Clearance ● SCI Eligibility ● Lifestyle Polygraph