I am an IT Professional with over 17 Years of experience in Architecting, Designing, Implementation and Administration of Enterprise Infrastructure Systems, Services and process. Extensive experience in implementation and operations of Infrastructure projects across different geographies like USA, India and UK. I have strong analytical and troubleshooting skills for effective project implementation and delivery. Major roles include implementation, configuration, architecting, designing, troubleshooting & fine-tuning of enterprise infrastructure systems. Areas of expertise include:

 

Active Directory · Microsoft Exchange · Office 365 · PowerShell Scripting · Windows · Cloud Computing · Hyper-V · IT Infrastructure · Operations Management · IT Support · Project/Program Management · Systems Management · Data Centers · Virtualization · Cloud enablement and services

 

PROFESSIONAL EXPERIENCE

 

IGATE Technologies Inc. (formerly Patni Americas Inc./Patni Computer Systems), 1997–Present

 

Current Designation: Senior Principal Architect - IMS

 

IGATE is a leading global provider of IT services and business solutions with strong presence in U.S., UK, and Europe. I rapidly grew through a series of increasingly responsible and challenging roles culminating into a Senior Principal Architect role in the Infrastructure Management Services unit. Extensive hands on experience in designing, implementation and management of Enterprise IT infrastructure services and operations.

 

Client: Weyerhaeuser NR Company (2011 – Present)

Role: Architect / Program Manager

Location: Federal Way, Washington, USA

 

As an Architect/Program Manager, the role is to provide technical solutions to Weyerhaeuser’s IT stake holders for various IT requirements in Datacenter, Active Directory, Office 365, Exchange and Windows platform. Collaborating closely with the client management and technical team to understand the business requirements and implement solutions to meet the requirements. Ensure smooth functioning of the enterprise systems at Weyerhaeuser. As an additional responsibility I also work with IGATE presales and Account Management teams at various client locations to provide technical solutions for new opportunities.

 

Platform: Windows Server 2003/2008/2012, Active Directory, Microsoft Exchange 2007, Office 365, DirSync, ADFS, SCCM 2007/2012, ISA 2006, OCS 2007, SCOM 2007/2012, Hyper-V, VMware ESX, Citrix Presentation Server AWS, Azure.

 

Responsibilities:

 

·   Create solutions for new requirements in various IT Infrastructure services

·   Create support model and cost structure for new projects and solutions

·   Provide solutions to Pre-sales team for new prospects across the organization

·   Work with Account management and Delivery teams throughout the lifecycle of new opportunities.

·   Implement and deploy technologies and services into steady state operations.

·   Create detailed project plans for each project.

·   Lead a team of IT professionals across various locations to support and manage IT infrastructure

·   Manage and Administer Active Directory, DNS, DHCP, Office 365, File, Print, Windows platforms

·   Improve infrastructure performance, reliability and availability

·   L3 escalation point and provide expert technical guidance to IT Organization

·   To take proactive and corrective action to improve team’s performance. People expectations and motivations.

 

Highlights:

 

·   Redesign Active Directory structure to enable IT techs across various businesses to manage AD objects

·   Architected and Implemented new GPO’s and OU delegation permissions for the various businesses

·   Architected Managed Compute and Storage solution for new Data Center infrastructure

·   Designed migration strategy for moving infrastructure components to new Data Center

·   Implement Office 365 environment

·   Migration of 12,000+ mailboxes from On-Premises Exchange 2007 environment to Exchange Online

·   Upgrade of Active Directory from 2003 R2 to 2008 R2 across multiple sites

·   Migration of about 120 File and Print servers from Windows 2003 R2 to Windows 2008 R2

·   Migration of NAS data from EMC Celerra to Hitachi NAS consisting of about 18TB data with 250+ shares and 1300+ user home directories

·   Migration of SCCM 2007 to SCCM 2012 R2, consisting of 1300+ servers and 13,000+ workstations and 120+ DP’s

·   Implementation of Varonis tool for File share permissions and usage reporting

·   Migration of users and mailbox for various divestures and mergers

·   Create design, solution and Implementation of VDI for about 250 users using VMware

·   Implementation of Server Based Computing with Windows 2008 R2 Remote Desktop Services for about 400 users

 

 

Client: Patni Computer Systems Limited (2005 – 2011)

Role: Project Manager

Location: Mumbai, India

 

The role as Project Manager was to support and manage IT infrastructure across the globe. Provide and Implement IT infrastructure solutions for Patni’s internal IT users and client project teams. Gained experience in a broad level of IT infrastructure components like Network, OS, Email, Web, Virtualization, Cloud, Datacenter

 

Platform: Windows 2000/2003/2008, Microsoft Exchange 2007 CCR / 2003 (Cluster), ISA      2006/2004, SUS, WSUS, SMS 2005, LCS 2005, SCOM 2007, Websense Security Suite, Surfcontrol Web Filter, EMC Clarion, Hyper-V, VMware ESX, Citrix Presentation Server, Amazon EC2 (AWS), Cisco Access Point (WLAN), Cisco Routers, Cisco Switches, Checkpoint Firewall, Cisco Concentrator, Cisco Call Manager, Linux, SCO UNIX, Leased Line, VPN

 

Responsibilities:

 

·   Lead Patni’s Systems team which supports the Global Systems Infrastructure spread across Asia, Europe and Americas.

·   Implement and deploy technologies and services into steady state operations

·   Create detailed project plans for each project. Manage, Implement and Test the project plan. Handle issues in project execution

·   Align technology innovation & execution with business strategy. Collate requirements from various business users; Evaluate technology trends and new technologies

·   Formulate yearly Technology Implementation Plan, Create quarterly execution plan based on the yearly TIP

·   Forecast quarterly budget for respective technology projects; Seek review and budget approval from CTO and Senior Management

·   Provide appropriate technical solution to horizontals and business units for RFP’s, RFI’s etc.

·   Collaborate with various IT vendors for providing proposals on new products and technology

·   Work with various IT vendors in Asia, Europe and USA to ensure smooth delivery and support for new implementations and current infrastructure

 

Highlights:

 

·   Migration of Active Directory from 2003 to 2008 R2,

·   Implementation of Exchange 2007 for the enterprise

·   Migration of about 15,000 users from Exchange 2003 and Unix mail to Exchange 2007,

·   Implementation of new Blade servers, migration and consolidation of rack mount/tower servers into Blade.

·   Implementation of VMware ESX and migration of infrastructure services to virtual servers

·   Manage, Design and implementation of Web services like Cisco ACE for Web Publishing, SSL offload and Loadbalancer, ISA 2006 for Web Publishing, Websense and Surfcontrol for Web Content filtering, Citrix Presentation Server and Access Gateway for Application Publishing, Netscaler for Web Publishing, SSL offload and Loadbalancer.

·   Administration of SSL certificates from Third Party provider and AD certificate services.

·   Infrastructure design and implementation for migration of applications to Cloud (Amazon EC2)

·   Design, Implementation and administration of Web Services, Email Infrastructure, Storage systems, Virtualized infrastructure, Security infrastructure, DR infrastructure

·   Systems Administration of Windows, Linux servers, User administration, Patch management.

·   Actively involved in implementing various BS7799 security controls in messaging systems and developing ISO 9000 procedures for system administration tasks

 

 

Client: Patni Americas Inc., USA (2000 – 2005)

Role: Systems Specialist

Location: Cambridge, Massachusetts, USA

 

The role as System Specialist the role was to support the IT infrastructure and users in the North Americas and Europe region. Provide and Implement IT infrastructure solutions for Patni’s internal IT users, Pre-Sales and Client project teams in North Americas and Europe

 

Platform: Windows 98, 2000, Me, XP, Windows 2000/NT, Microsoft Exchange 2003/2000/5.5, ISA 2000/2004, SUS, SMS 2.0, EMC Clarion, Cisco Routers, Cisco Switches, Checkpoint Firewall, Linux, SCO UNIX, Leased Line, VPN.

 

Responsibilities:

 

·   Manage, Design and implementation of Microsoft products like Active Directory, Exchange 2000/2003, Live Communication server 2003, ISA 2000/2004, SMS 2000/2003

·   Define and deploy group policies on Active directory

·   Setting up Mail Infrastructure & designing Mail flow with Linux servers

·   System administration of corporate DNS, DHCP, Mail and Intranet Servers

·   Implementation and Administration of Microsoft IAS

·   Design and administration of Corporate Web Services like WWW, FTP

·   Design and implementation of Surf Control Web Filter (Web Filter Software)

·   Worked on applications like Barracuda Spam Filter, Secure FTP Application, Symantec Antivirus

·   Design, Implementation and administration of Citrix Presentation Server and Access Gateway.

·   Design, Implementation and administration of EMC SAN for storage

·   Design, Implementation of Corporate Data Center

·   Design, Implementation and Management of LAN/WAN with Cisco Routers, Switches.

·   Administration of LAN/WAN with Cisco Routers, Switches.

·   Administration of Corporate Security systems with Checkpoint Firewalls, Cisco PIX, Cisco ASA, Proventia IDS/IPS.

·   Administration of wireless networks with Cisco Access Points.

·   System Administration and management of McAfee Antivirus Servers, Symantec Antivirus Gateways for automated signature updates on desktops

 

Highlights:

 

·   Migration of US data center to a colo facility

·   Upgrade of voice infrastructure to VOIP across all US offices

·   Connecting all US office using MPLS

·   Upgrade of Laptops of all US users to new hardware

·   Migration of US headquarters to new location

·   Upgrade of Exchange 2000 to Exchange 2003

 

 

Client: Patni Computer Systems Limited (1997 – 2000)

Role: Systems Engineer

Location: Mumbai, India

 

I started my IT career in 1997 by joining Patni as an Associate Systems Engineer. The role was to support users and their workstations, maintain servers used by various projects and users. Repair, replace, upgrade workstations, printers and Ethernet network.

 

Platform: Windows 95/98/NT, SCO UNIX, Leased Line, Ethernet, Sendmail, DHCP.

 

Responsibilities:

 

·   User Administration and provisioning

·   Provide support for Desktops and Laptops

·   Provide support for OS like Microsoft Windows 95/98/NT

·   Support for Business applications like Microsoft Office, Internet Explorer etc

·   Provide support for Corporate Servers

·   System administration of corporate DNS, DHCP, Mail, Proxy and Intranet Servers

·   Administration of Corporate Web Services like WWW, FTP

·   Administration of LAN/WAN with Cisco Routers, Switches.

·   System Administration and management of McAfee Antivirus

 

 

SKILLS

 

Operating SystemWindows NT / 2000 / 2003/2008/2012, VMware ESX/vSphere, Red Hat Linux, SCO UNIX, Sun Solaris, Novell Netware

 

HardwareServers (IBM, Dell, HP), EMC SAN arrays, SAN Fiber switches, AntiSpam Devices, Web/Application Proxies (ACE, Netscaler), Citrix Access Gateways, Cisco Routers & Switches, Cisco ASA Firewalls, Cisco Concentrators, Cisco Access Points, Checkpoint Firewalls, IDS/IPS

 

SoftwareMicrosoft AD, Exchange 5.5/ 2000/2003/ 2007/2010, Office 365, ISA 2000, 2004, 2006, LCS 2005, SMS 2.0, 2003, SUS/WSUS, Microsoft IIS, Microsoft Certificate Authority, DHCP, DNS, IAS, Microsoft NLB, Symantec/McAfee/TrendMicro Antivirus, VERITAS Netbackup, Arcserve, Nimsoft, Nagios, WhatsUpGold,  Cisco Unity, Ciscoworks, Cisco Security Manager, Solar winds, Citrix Presentation server, Blackberry Server, Sendmail.

 

Security             Cisco PIX, Cisco ASA, Cisco Concentrator, Checkpoint NG, Symantec Antivirus, McAfee Antivirus, Surf Control, Sniffer Pro, SNORT IDS, Proventia IDS/IPS, Digital Certificates, RADIUS authentication, Certificate based Authentication,  BS7799 / ISO17799 security controls

 

Process             Project Management, Identity Management, SSO, BS7799, ISO 27001, Cloud Computing, DR/BCP, ITIL

 

 

EDUCATION

 

Bachelor of Engineering in Electronics from Pune University, India, 1994.

 

CERTIFICATION

 

Certified Novell Engineer (CNE)             

 

 

TRAININGS and WORKSHOPS

 

Administration and Troubleshooting of Exchange 2007

Configuring and Managing Windows Server 2008 R2

HP Service Manager 7.1 Essentials and Advanced

ITIL v3 Foundation

 

 

Awards and Recognition

 

2001 – Team Award, for US IT Support Team

2004 – Valuable Contribution Award, for Datacenter Migration Project

2004 – Team Award, for US IT Support team

2005 – Team Award, for implementation of BS7799 in the organization

2012 – CEO Team Award, for Weyerhaeuser Managed Services Delivery Team

 

PERSONAL DETAILS

 

Name: Rakesh Shedge

Address: 14410 NE 35th Street Apt#K6, Bellevue, WA 98007, USA

Contact: +1-617-388-7079

Email: rakesh_shedge@yahoo.com