Bryce Walter

801-915-9232

SUMMARY Over the years of my professional career; I have made it a personal goal to learn the ins and

outs of all of the technological resources that are being used by my employer. I take the

initiative to learn about and train myself on new software and hardware technologies. I am a

very hands on person; and do not leave a task unfinished; rather it's a simple monitoring

project; or Root Cause Analysis Investigation. I strive for perfection; however, I'm not afraid

to ask for help when I need it. This makes me not only an asset; but a team player as well. I

interface with the different departments and share my knowledge on our existing products

with my teammates to help better their performance and careers as well.

I spend my off time reading articles on TechNet, testing out new software technologies, and

strengthening my knowledge on our current Monitoring Platforms.

When I am not in "work" mode; I spend time with my family; help enhance the

Cyanogenmod Android Project; and administer a "Basement Data Center."

SKILLS

Troubleshooting

Networking

Servers

VMware

Integration

Hardware

Help Desk Support

Vendor Management

Management

Software Installation

Visual Basic

System Administration

Virtualization

Technical Support

Apache

IT Operations

Switches

Windows 7

Cisco Technologies

ITIL

Operations Management

Highly motivated self-starter

Cloud Computing

jQuery

Python

EXPERIENCE Ancestry.com

Infrastructure Engineer

Integrate OpenStack and Swift Infrastructure with Zabbix. Administer a Pilot Test POC for

Compute and JMX Monitoring through Zabbix. Build a solution to authenticate and parse

Software Documentation

Active Directory

Operating Systems

Security

VPN

Access

Linux

Testing

Windows

Quality Assurance

Microsoft SQL Server

Software Development

TCP/IP

Network Administration

Data Center

Software

DNS

XML

Network Security

System Monitoring

Highly Ambitious

Highly Dedicated

JSON

JavaScript

Powershell

11 / 2013 - Present

the JSON response for Performance Counters from Zabbix Monitored Hosts to post the

response to Grafana Dashboards. Assist Architects with building and maintaining a

OpenStack Private-Cloud Infrastructure. Assist Architects with building and maintaining

AWS and Azure Cloud IaaS, SaaS and DBaaS. Build and maintain PXE PowerShell

Automated Server Build Scripts. Automate the creation of Compute Performance Dashboards

when a new Virtual Machine is created.

Completed Tasks Maintain current Hyper-V and Linux Infrastructure using Hyper-V Failover

Cluster Manager, and System Center Virtual Machine Manager. Maintain and modify Cloud

and Create-VirtualMachine Runbooks and PowerShell Scripts. Build and maintain

Production and Development Performance Dashboards using StatsD, PowerShell and

Graphite and Grafana. Build custom Microsoft System Center Management Packs to monitor

our infrastructure. Build custom reports using MSSQL Reporting Tools, Sharepoint, and

PowerView Silverlight Reporting. Work with Server Deployment to make sure that the SCOM

Agent for Windows and Linux is included in the CHEF Cookbook. Configure Enterprise OID's

for SNMP Monitoring in Microsoft System Center Operations Manager 2012 SP1 and R2.

Ancestry.com

Senior Data Analyst

Monitor and analyze site performance statistics. POC for our Keynote Synthetic Monitoring.

Interface with departments to provide root cause analysis. Help develop Monitoring

Dashboards for Dev Teams. Assist with the integration of Microsoft Systems Center 2012 as

our core platform. Assist with the integration of Splunk for SNMP/Log Monitoring. Host a

Bi-Weekly Executive Site Performance and Availability meeting. Enhance our current

Network Monitoring Platform by adding in a GUI for F5 Node and Pool Member monitoring

(Started 10/15/2013). Work with the Service Engineering (Ops) Team and assist with

Systems Center Agent installs and rule setups. Fill in as Acting Command Center Manager

when the current manager is on extended vacation. Cover 12 Hour Command Center night

shifts as needed. Work with our External API and Mobile Application Development teams to

build up a monitoring solution for our Mobile Applications. Build up knowledge on

designing Management Packs for MSSC as well as Powershell Administration.

Ancestry.com

Software Engineer I

Work with 3rd Party Vendors on Out-Side-Monitoring solutions Develop custom internal

monitoring solutions. Develop custom applications within ServiceNow Develop C# Apps to

assist with reporting on Site Issues

Ancestry.com

Dev Ops NOC Analyst

Support and monitor all of Ancestry.com's servers and services by using the Zyrion Traverse

Monitoring Platform. Troubleshoot WebMetrics and Keynote scripts. Perform IIS and Server

Maintenance and Troubleshooting.

ADP

Configuration Analyst

Configure data validation, plan design, event, import/export, participant communications,

ESS (Employee Self Service) rules, and functions using the Service Engine Configuration

Tool. Coordinate configuration efforts with the Interface Analyst and the Benefits Export

09 / 2009 - 04 / 2011

04 / 2011 - 09 / 2012

09 / 2012 - 03 / 2013

03 / 2013 - 11 / 2013

Manager. Coordinate data load and extract requests with the Benefits Export Manager and

the Interface Analyst. Identify and review change control situations and outstanding client

requirements and escalate to the Project Manager or Service Delivery Manager. Unit test

configuration results using the Unit Test Checklist. Coordinate unit test efforts with the

Interface Analyst. Transition client configuration to Testing Specialist for integration testing;

make corrections to configuration issues in preparation for approval to move to the client

acceptance test environment. Promote and Publish as determined by security credentials.

Transition documentation and knowledge from the Implementation Configuration Analyst.

Participate in applicable transition meetings scheduled by the Project Manager/Service

Delivery Manager. Attend scheduled status meetings, manage tasks on the project plan

within agreed upon time frames, and report project status to the Project Manager or Service

Delivery Manager. Work closely with the client to ensure system quality and implement

changes to rules configuration.

Medicity Inc

Backline Support Engineer

Worked as a Tier 2 / Tier 3 support technician in the Network Operations Center; supporting

our front line agents, as well as our clients with complex issues. Assisted Project Managers in

resolving multiple production issues with our clients. Worked closely with the QA team to

identify bugs within our applications before they were given to clients, as well as products

currently in production. Configured SYSMON 3, DotNetNuke, Nagios, VMWare and Ubuntu

Linux on a new NOC Monitoring System, which will allow the agents in the NOC to be able

to monitor all interfaces from a single webpage. Assisted SEV 1 Triage team to help identify

major slowness issues which occurred after a product update. Worked closely with upper

management to help put a training process in place for new NOC Technicians. Performed

interviews for prospective new employees in the NOC. Created a technical comprehension

exam for interviewees. Performed multiple on-call duties after hours. Ran multiple SQL

queries to locate lost/corrupt messages, identify if messages were received, and to verify EMR

Secure Keys. Set up new interfaces and issued secure keys for EMR Clients. Configured new

accounts for eLabcorp (Labcorp's Lab Software built by Medicity.) Resolved multiple Auto

Print issues, as well as account issues. Used HL7 Connect to verify that messages

sent/received were within Specs, and let the client know if the message was out of spec and

how to resolve.

Taylor, Bean & Whitaker

Remote Systems Engineer

02 / 2007 - 08 / 2008

Worked as the Primary IT person for the Western Region, being the only IT Employee

covering the West Coast Maintained computer systems and computer networks at our West

Coast sites (Salt Lake, UT, Phoenix, AZ, Laguna Hills, CA, Las Vegas, NV.) Opened a new

location in Salt Lake City; which became a Call Center and Underwriting Warehouse. Built

and maintained the network infrastructure in the new Salt Lake office; as well as a new

Phoenix, AZ office; which included T&T of new T1/DC3 Circuits; Configuring Cisco Router

and Switch Interface Modules; Rebuilding Cisco IOS and Barracuda Configurations after

Hardware/Kernel Failures. Administered accounts through Active Directory. Ordered

Hardware and Applications for new users. Traveled to multiple locations (Merged/Purchased

Businesses) to build up/maintain the network infrastructure on their own domain. Created

accounts in Cisco Call Manager, Cisco Unity Voice Mail, XMedius Fax Manager. Assisted in

the Lease Signing and build up of the new site in Phoenix, AZ; as well as the decommission

of our Everett, WA location.

08 / 2008 - 09 / 2009

Intel

11 / 2005 - 02 / 2007

Client Support Technician II

Worked with the internal beta team on the Santa Rosa Chip Set; and software compatibility.

Trained 20 Employees on a weekly time frame on current issues and upcoming releases in

the environment. Developed a Toolbar in Visual Basic to increase performance and

productivity for the agents on the team. Used Active Directory to maintain over 150,000

Employee Accounts. Handled 79 calls per day depending on current infrastructure issues,

while maintaining a 99% Ticket to Call ratio, with 99% Customer Satisfaction on the 1st call

based on Post-Call Satisfaction Surveys. Assisted with VPN, Office, Backups, Passwords,

Wireless, LAN, OS, and Printer issues. Maintained 300k Windows Based Computer systems

worldwide.

ACS / UNCF Corp

Help Desk Analyst / Network Administrator

Assisted in the migration from Novell NDS/Groupwise to Microsoft Active Directory and

Exchange.  Monitored network protocols at start of morning to insure network stability. Set

up a DSL and VPN connection in a new office in Washington, D.C. Worked closely with the

onsite network technician to asses server problems at our Out-of-State offices. Maintained a

localized ticket system to keep track of phone call conversations. Worked with UNCF offices

nation wide by utilizing RDP and LanDesk tools to administer systems.

US Navy

Aviation Electronics Technician

Assisted with Search and Rescue operations at the Pentagon on 9/11. Deployed with a 10

man team and 2 HH-60H's to the USS Ogden for Joint Task Force-Horn of Africa in direct

support of Operation Enduring Freedom. Worked on SH-60F and HH-60H Naval AntiSubmarine

and Search and Rescue Helicopters. Based in Jacksonville, FL; and deployed with

the USS Enterprise (CVN-65) Battle Group to the Middle East for Operation Enduring

Freedom, Operation Iraqi Freedom and Allied Foreign Naval Training missions. Maintained

Top Secret Navigation and Radio Frequency Codes. Maintained HUD units. Maintained AntiSubmarine

Sonar Equipment. Maintained FLIR Weapons Navigation Systems. Performed

scheduled maintenance to increase flight hours. Performed training with new individuals to

assure safety restrictions were met. Logged all work, and progress in Nalcomis, a military

designed program to keep track of man hours/flight hours and maintenance schedules. Used

Military Support Software for SOPs and MilSpec Maintenance/Repair manuals.

03 / 2001 - 09 / 2004

05 / 2005 - 08 / 2005

EDUCATION Western Governors University

Computer Science

2013 - 2017

Salt Lake Community College

Computer Science

2006 - 2010

CERTIFICATIONS CIW Web Foundations Associate (1D0-610)

CIW / Prometric

06 / 2013