System Administrator

Columbia, MD  ·  (202) 316-4952  ·  iwzapper@aol.com

Providing Quality Customer Service, Where the Client is #1

CAMEO

Dynamic professional, over 10 years in Information Technology.  Cutting edge System Administrator with a Security Focus.  State-of-the-art “Best Practices” within small to large enterprise infrastructure environments.  Stay focused in stressful situations. Can be counted on when the going gets tough and ensure that all network and server resources are up and available 24x7.

 

INNOVATION AND VISION

Planned, designed and implemented high availability and disaster recovery strategies for outsourced apps and systems.

QUALIFICATIONS HIGHLIGHTS

v      Amazon Web Services v      Active Directory (AD DS) v      Windows Server Administration

v      Root Cause Analysis v      Systems Integration v      Group Policy

v      Remote Desktop (Terminal Services) v      Data Backup, Disaster Recovery v      Systems Hardening, Patch Management

SKILL SUMMARY

Relevant Windows/Unix/Linux Experience: 24x7 Windows Server 2012/2008r2, Unix and Linux multi-processing environments. 

 

Operating Systems/Servers: Windows 2012/2008r2, Linux, UNIX Linux (Ubuntu Debian, Ubuntumint, SUSE Linux, Fedora Core, CentOS RedHat) (Oracle Sun Solaris 8, HP-UX, AIX), MS Exchange Server 2010/2007, SQL Server 2012/2008, Hyper-V, VMware, ESX/ESXi 4.1 Server, IIS 6, Site, Proxy, Terminal, ISA, SCCM, SCOM, DPM, WSUS/SMS, SharePoint 2010.

 

Cloud Providers: Amazon, Google, Salesforce.

 

Virtualization Platforms and Cloud Infrastructure: VMware ESX Server 2.5.1/3.0/3.5/4.1, Virtual Machines, Security Groups, Permissions, Virtual Network, NIC Teaming, VMware, Hyper-V and VM Client for Symantec Backup Exec, MS Virtual Server, MS Virtual PC, Oracle Virtual Server, VMware Workstation, Novell XenServer, Citrix.

 

Cloud Security Architecture: Multi Factor Authentication (MFA), OpenID authentication and secure data transfer protocol

 

Servers/SAN/NAS/Storages/Clusters: IBM Netfinity, AIX/UX, Dell Poweredge, HP ProLiant G8, HP Netserver LH3000R, HP/Cpq. ProLiant DL360/DL380 G4, ML330, Compaq Server ML370, Dell PV-132TJukebox , HP ProLiant DL380, DL385, DL580, EMC Celera, SANS, Compaq Alpha Server, HP TC4100 Server, Faxcom 4000, HP Netserver E800, HP Netserver E60, IBM 720 Server, IBM 330-466DXZ, SUN STK Tape: Library Compaq ProLiant, Oracle Sun, DEC Alpha.

 

Authentication/Cryptography: Nokia Alchmey Wireless Crypto Cluster, 802.1x, WPA, Kerberos, Point of Access for Providers of Information (PAPI), RADIUS, Secure Shell, TCP Wrapper, PKI, PGP, SSH, SSL, AES, 3DES, TrueCrypt, Guardian Edge.

 

Network/Security Vulnerability Management:  Tenable Nessus Scanner, IPSEC, Wireless Crypto Cluster, RSA , Citrix, CAC, Biometric Network Microsoft Server 2008r2 Baseline Security, NAP, Cisco, BindView, McAfee ePolicy Orchestrator with Endpoint Encryption (PKI), Symantec-Endpoint-Protection for enterprise client server systems, RACF, ACF2, SSH, Secure FTP.

 

Firewalls/IDS: Sophos UTM, Cisco ASA Firewall, Microsoft TMG, CheckPoint Firewall, Citrix client, RSA token, G-Authenticator

 

Wireless/VPN Authentication/Encryption: Cisco VPN, Juniper VPN, Alchamey Nokia wireless VPN, Cisco Aironet WAP

 

Backup: CloudBerry, Symantec Netbackup, BackupExec, ArcServe, Commvault, CA-Unicenter, IBM Tivoli, NETVIEW

 

Protocols: TCP/IP, NetBEUI, Netbios, EDI, ASCII, SNA, ASYNC, BI-Sync, VTAM LU6.2, Frame Relay, IPX/SPX, NDS

 

WORK HISTORY

System Administrator, 11/2013 - Present

Smartronix Inc., Reston, VA

Key Accomplishments:  24x7 AWS Web Services Cloud with Microsoft Windows Enterprise Server Infrastructure Services

Operations and Maintenance CloudAssured Services customer support. Build systems, deployments, monitoring, performance tuning.  Coordinate with development architects system changes and updates. O&M Website support include Recovery.gov/Treasury.gov (Treasury Clearance), Dole.com, PewTrusts.org and Wennermedia, etc. as follows:

·               Present Smartronix Gold Partner High Performance Computing (HPC) on Amazon AWS Cloud Infrastructure web scale services with Microsoft Enterprise Server Technologies

·               Maintain infrastructure up and running smoothly 24x7 with continuous monitoring for 100% availability.

Support Monitoring applications include:  Akamai, AWS CloudWatch, Copperegg, ScienceLogic EM7 and Pingdom

·               Manage Microsoft Windows Server 2008/2012 (Datacenter). Implement, administer and troubleshoot Microsoft Active Directory, Group Policy, etc. Some scripting with PowerShell, VBScript and DOS.

·               Manage Microsoft Exchange 2010 with Office 365 (Outlook OWA web access)

·               Manage Microsoft SQL SharePoint 2010 database with (MOSS) 2010 backups via CloudBerry Backup to S3, Microsoft SQL database maintenance plan with Microsoft SQL Studio recovery points and Amazon Web Services AMI images

·               Manage Microsoft Systems Center Operations with Data Protection Manager 2010

·               Coordinate necessary maintenance and installations across systems to ensure minimal impact for users

·               Manage Windows Server Update Services (WSUS). Manage monthly patch management and systems hardening.

·               Manage Microsoft Forefront Security, Microsoft Threat Management Gateway Server and SOPHOS Firewall

·               Manage Tenable Nessus scanner Tenable Nessus Scan Reporting (Audit, Risk, and Compliance) Resdesigned Nessus Scanner to run with DISA/STIGS Compliance.  Update recovery.gov mitigation reporting to Smartronix Security Team.

·               OTRS O&M CloudAssured Help Desk ticketing and Change Control Center.  Resolve routine issues, engage peers and vendors as needed to resolve difficult problems.

 

System Administrator, 02/2013 - 06/2013

Aetea - Intellidyne – TMA (Military Health System Cyber Infrastructure Services - MCiS) Silver Spring, Maryland

Key Accomplishments: Windows 2008R2, Exchange and Blackberry Enterprise Server Migration

·               Migrated Microsoft Exchange and Blackberry BOLD from TMA to MIL domain. Troubleshoot, escalated to DISA

·               Microsoft Windows Servers, Active Directory, Domain Controller, backup systems, and government security

·               Resolved complex systems issues quickly with little technical guidance, and develop automated corrective measures

·               DoD PKI Security; Guardian Edge, McAfee-Policy Orchestrator, Endpoint Encryption. Vulnerability scanning.

·               Consulted IT Security to report violations and escalate incidents to Incident Management

 

IT Operations Datacenter Administrator, 04/2012 - 11/2012

Manpower – BAC, Jessup, MD

Key Accomplishments:  GO LIVE Microsoft Server 2008r2 Migration with Oracle 8i, Implemented Disaster Recovery Plan

·               Managed global enterprise , HP ProLiant G8 Windows 2008r2, Microsoft Hyper-V, HP-UX Netapp and Domino

·               Managed Symantec Backup Exec 2010, HP Data Protector SAN; EVA storage systems. Iron Mountain offsite storage

·               Monitored, maintained network performance, stability, security, collected, analyzed network and memory utilization

·               Maintained Lotus Notes Domino on IBM 360 series and supported engineering manufacturing Salesforce.com

·               Developed strong relationships with service providers. Negotiated service contracts, inventory, Microsoft licensing

 

IT Systems Analyst, 09/2011 - 02/2012

AerotekCE – NIITEK, Fairfax, VA

Key Accomplishments: Microsoft Server 2008r2, Microsoft SQL Dev Support, Server Hardening and Patching

·               Systems Hardening Microsoft Security Baseline Analyzer. Conducted risk analysis to protect Information Systems

·               Patch Management; Microsoft WSUS, Windows 2008r2, SQL 2008 application support to Costpoint, Epicor.

·               Built Spiceworks VMware Help Desk Sever. Upgrade Office Professional 2007 to Office 2010 with OWA Cloud

·               HP Storageworks, Microsoft Server 2008r2, CommVault, Terminal, Citrix Server Apps, RSA token distribution

 

Server Migration Engineer, 04/2011 - 07/2011

Insight Global – ADP, Rockville, MD

Key Accomplishments:  Data Center Move Stabilization, Microsoft Server 2008, Sun Solaris, Oracle NFS Terminal Services

·               Data Center Move from 2nd to 3rd Floor, Evaluated construction specifications and provided product recommendations to meet project requirements; Stabilized Environmentals (chiller and power)

·               Supported Domain Controller and all Rockville Data Center daily operations to management in Hoffman Estates, IL via Terminal Server, Webex, and Telecommunications

·               Managed Data Center Operations; Windows 2003/2008, Oracle Sun, Terminal, WSUS, Exchange

·               SUN server administration including Apache/Tomcat, MySQL. patch application, reboots

·               Collaborated with Oracle developers on Oracle Sun UNIX Solaris NFS server via Microsoft Terminal server. Resolved legacy issues with developer applications and compatibility issues with Dell Windows 7 Desktops and laptops

 

Systems Administrator, Deployment Specialist, 01/2011 - 04/2011

Kelly Mitchell - P4 CARDINALHEALTH, Ellicott City, MD

Key Accomplishments: Onsite Corporate Merger Project Coordinator, Windows 2008r2 Migration

·               GO-Live (Ellicott City to Columbia, Dallas and MD/McGaw datacenter) Altiris data migration, business continuity, SSO, Enterprise Server 2003, 2008, Symantec Backup Exec, FTP, WEBEX, Quest Migration tools

·               Integrated, Migrated Windows 2003 to 2008 Server, Exchange 2007 to 2010, Windows 7 to Windows 7N Desktop, Microsoft Office 2007 to 2010, SEP, PGP, Adobe CS5 Design, Salesforce.com, Crystal Reports, Business Objects

·               Collaborated MPLS, DNS migration with Quest tools: discovery; file server builds, shares; virtualization (Email cut-over Exchange ost vs. pst, WebEx Meeting, distribution lists (BES, SQL, Oracle, Symantec Backup Exec, Endpoint, Altiris)

·               Performed installations of customized healthcare software packages via Altiris on hardware; HP G4-G6 servers running 2003 and 2008 with Windows 7 laptops. SDC Change Control Process with team to ensure a smooth and living transition

·               Closed Clarify HelpDesk tickets. Completed server updates & backup at assigned locations, remote users, and final hand-off for final decommission and risk analysis. Provided systems reporting and analysis. Met Project timelines

 

Wintel Server Administrator, Datacenter Cloud Tech, 11/2010 - 12/2010

Robert Half Technology, VERIZON Business, Beltsville, MD

Key Accomplishments:  Migration InternerNetwork Project, Windows 2008R2 Servers from Install to Production

·               NOC Datacenter Tech-refresh Network Rollout from Server 2003 to 2008, installation of hardware and VMWare 4.1

·               Served as technical support for Verizon Business Managed Web Hosting “Computing as a service, cloud computing” (central biometric security Hosting services with Verizon Konterra, Beltsville server farm)

·               Parallel Build Work, Rack & stack equipment, basic cabling, network configuration, basic firmware/OS/driver loads, Break/Fix, Provisioned, Turn downed, UnRacked, Re-racked, Configured HP ILO to Server 2008 installation

·               Decommissioned 1,500 Networks - Per list of systems provided by VzB turn down machines, remove monitoring, Netbackup, VLANS, other tie-ins where physically removed from Verizon inventory management systems

·               Audited Server Farm - Identified and followed step-down procedure. Product Engineering - Per list of specific engineering projects to upgrade infrastructure and hosting standards; e.g. upgraded shared vSphere infrastructure

 

Sr. Server Administrator, June 2010 - July 2010

EPSI - MERIT SYSTEMS PROTECTION BOARD , Washington, DC

Key Accomplishments: Sr. Server Administrator, 2008r2, SCCM, IIS, SharePoint Server – 30 day Temp

·               Provided litigation support for in the US MSPB Information Resource Management Department

·               Provided Microsoft Windows 2003 Server AD support: reset passwords, resolved server, desktop and printer issues

·               Worked with internal and external customers, including: lawyers, judges, appellant and internal staff to resolved "e-Appeal Online" user issues with software such as Westlaw, WestCheck, and Law Manager

·               SharePoint Server with portals to Exchange 2007 Server (Microsoft Office 2003, 2007), Windows Explorer DMS (Document Manager) and HotDocs, integrated with Adobe pdf products

 

MIS Network Engineer, 04/2007 - 04/2010

INGENIUM - PRINCE GEORGES HOSPITAL CENTER, Cheverly, MD

Key Accomplishments: Coordinated 2003-2008 Upgrade, Blackberry Enterprise Server, GroupWise, SEP Project

·               Managed high availability for multiple Microsoft and Novell GroupWise domain server systems, provided disaster recovery, traveled between Prince Georges Hospital, Laurel Hospital, Bowie Health other DHS medical facilities

·               Led Upgrade Project from Office 2003 to Office 2007 with 2008r2, SharePoint, SQL, Symantec end-point-protection

·               Managed System Security; User Acceptance Policy. Maintained RADIUS server, security certificates and licensing.

·               Configured, monitored, maintained LAN/WAN network security features; Active Directory, user script, drive map

·               Remedy tickets: GroupWise application and network issues. Diagnosed system hardware and software issues.

·               Managed Symantec Exabyte Backup 12 Netware 6.5, Novell GroupWise 7, and Microsoft Windows 2003 server. Full, differential, incremental backup/restore (life cycle management) Created Disaster Plan w/Iron Mountain offsite storage.

 

System Administrator, NOC Storage Specialist, 11/2006 - 04/2007

CSC TCML - NASA BOEING, Springfield, VA

Key Accomplishments:  Implemented DoD COOP DR Plan & Encryption Systems Deployment (remote 80%)

·               System Administration and technical support services via Microsoft Windows 2003 and Microsoft Windows 2000

in-scope servers:  Dell PV-132TJukebox , HP ProLiant DL380, DL385, DL580, EMC SANS

·               Supported, monitored, analyzed server, network performance on Windows and Active Directory Group policies

·               Recommend Created automated daily stats report that reduced errors and is now used by records associates organization-wide; traveled between Springfield, Reston, and Herndon with dark site Alaska

·               Built, decommissioned and resolved server issues, security, customer requests for active directory permissions; reassignment of user rights, VSS restore requests, via requests through Lotus Notes, Microsoft Outlook with Remedy

 

Sr. Network Engineer, April 2006 – Oct 2006

FOCUS - SPRINT Together with Nextel, Reston, VA

Key Accomplishments:  NTM Production, IT Wireless Telecom Ops Engineering Tier II Technical Support

·               Microsoft Windows 2003 and Unix Sun Solaris & SQL clustered server with IBM mainframe.

·               Responsible for Service Assurance Team Engineering Data Warehouse (EDW Business Objects) and the Call Detail Record upgrade system (CDR Upgrade).  Coordinated with Dept. managers and systems developers as required

·               Report network inventory, network provisioning, service activation, order management, met service level agreement

·               Triaged Citrix issues on Windows servers in established server farms

·               Service Desk Incident Escalation team. Resolved major incidents; down server, tower outage. Minimized impact.

 

System Administrator, Jan 2006 – Feb 2006

CSC - DEPARTMENT OF THE NAVY, Washington, DC

Key Accomplishments: Migration Exchange and Blackberry Enterprise systems with 2008r2 Active Directory

·               Installed, migrated, maintained and resolved Microsoft 2003 AD Migration. Wrote migration checklist

·               Provided system administration for Active Directory in Windows 2000/2003 networks

·               Assisted server team with issues related to migration on Microsoft, Lotus Notes and Novell networks

·               Resolved issues with PKI encryption, network connectivity, Windows 2003 Server, Windows XP desktop

 

System Administrator, Deployment, Nov 2005 – Dec 2005

TMSI - PEC DHS, Falls Church, VA,

Key Accomplishments: Migration Exchange Server, BES Server with 2008R2 (Active Directory Systems) Server Packaging

·               Provided networking support to US Citizen and I&N Application Systems for Homeland Security contract field team

·               Used simultaneous virtual machines MSI (Microsoft), scripting registry Wise Package, Studio Ghost 8, installers, VBscript

·               Installed, configured and maintained Microsoft network systems for deployment

·               Built the Quality Assurance Microsoft Windows 2003 AD network server and administered the network

·               Designed, supported server systems. Created, modified supporting change control AD installation with VMware

 

LAN/WAN Migration Field Consultant, Aug 2005 – Nov 2005

SIEMENS Wilmark – VERIZON, Silver Spring, MD

Key Accomplishments: Coordinated Maryland Datacenter Move Microsoft Server 2003 Migration Consolidation Project

·               Coordinated server migration; Baltimore/Greenbelt/Largo Servers to Silver Spring. 1200 employees to new buildings, upgraded 2 NT 4.0 to Active Directory mixed mode 2003 Server, retired one NT4.0 domain, shutdown 3 server rooms.

·               Built new Compaq PDC BDC Server, Imaged, installed and replaced Microsoft Windows NT4 with Windows 2003 Servers Moved NT4 users from PDC to Windows 2003 Active Directory. Configured HP ILO Insight Remote

·               Network engineering maintenance, upgraded 2003 AD integration. NAV security suite. Change Control Meetings

·               Set up Disaster Recovery Systems, Veritas Backup Exec 10. Troubleshoot “fall out” from implementation plan

·               Ensured user profile and data moved to new infrastructure on Citrix and HP NAS File Servers. Tested VZ applications; Lotus Notes, databases, driver mappings and printers. Resolved latency and application issues.

 

Server Administrator, May 2005 – July 2005

GAITS - USDA, Washington, DC,

Key Accomplishments: Server Administration and Systems Deployment, Help Desk

·               Added users to Active Directory and Exchange Server, reset passwords.  Set up .pst, address book and Outlook web

·               Patch Management with Microsoft WSUS and McAfee ePolicy (Anti-Virus and security suite).

·               Used Web Remedy Help Desk. Microsoft Office 2003.  Inventory asset control

 

Server Administrator/Exchange BES SME, Feb 2005 – May 2005

SYTEL - NOAA Dept. of Commerce EDA HQ, Washington, DC,

Key Accomplishments: Stabilized Exchange Server and Devised Continuity of Operations Planning

·               Achieved High Availability and Performance SLAs; designed, configured, administered, and fine-tuning all Windows operating and messaging systems components across the organization

·               Ensured the stable operation of Microsoft Exchange 2003 Server and Windows 2003 network server administration assistance and general help desk support to EDA headquarters and six regional offices

·               Patch management of critical Windows NT4, 2000, XP; with SMS Server (Exchange 2003 and Blackberry Server), Oracle 9i, Active Directory and COOP solutions.  Secured systems with Microsoft Baseline

 

EDUCATION

Microsoft Certified System Engineer (MCSE), 10/2000, SAI, College Park, MD

Introduction to UNIX Administration, 2000 – 2001, ACI (John Hopkins Tech), Columbia, MD

Shell Programming, 2000 – 2001, Advanced UNIX Administration, 01/2002 – 05/2002

CISSP Network Security Administration Training, 2003, Intense School, Plantation, FL

Microsoft MCITP: 2008 Server Administration, 2012, University of Maryland Baltimore Tech

COMPTIA: Security+, 2013, University of Maryland Baltimore Tech, Columbia, MD

Network Security Administration, 2011-2013, Howard Community College, Columbia, MD

AWS Business Professional Accreditation, Amazon Web Services, Reston, VA, 12/2013

AWS Technical Professional Accreditation, Amazon Web Services, Reston, VA, 01/2014

ScienceLogic EM7 Professional Certifiaction Training, Smartronix, Reston, VA , 04/2014