chasrb@mycw.com http://www.linkedin.com/in/charlesbuffington

 

Qualifications

As an experienced professional with over twenty years in the computer industry with strengths in leadership; IT architecture consulting; CRM consulting; GSA Cloud; requirements gathering and process analysis. Additionally carry strengths in operating systems and administration, Virtualization strategies, software/hardware selection and configuration and have a solid understanding of the internet/intranet, networks and the associated topologies.  Key Attributes: Solution Architecture and Design, Strategic Thinking and Problem Solving, Consultative Selling Capabilities, Leader and Mentor.

 

Areas of Expertise

VirtualizationITIL V3 Certified Client Relations

Start-Up Operations IT Management Cloud

Program Management Software Management/DeploymentPre-sales support

Server SupportDesktop Support and ManagementSiebel/CRM

Professional History

 

CSRA

Cloud Solutions Architect ITIL V3 Certified2015-Present

 

Primary technical resource for the field sales force with deep industry knowledge around customer and industry specific products, partners, etc. for the industry assigned.  Responsible for actively driving and managing the end-to-end technology solutions and to support and participate in the end-to-end phases of the sales process, work  in conjunction with the sales team as the key technical advisor and advocate for our offerings, services and partner products.

 

As an industry expert, develops and drove large and/or complex business solutions for targeted/assigned customers. Provide in-depth solutions architecture capability based on specific customer's business needs. Oversees holistic solutions from both business and technical perspective, taking into account all realities and constraints such as costs, contract terms, business conditions and the technical environment of the client.

 

 

HP Enterprise Services

Cloud Sales Architect ITIL V3 Certified2014-2015

•          Respond to RFI/RFP and Task Orders

•          Key role in developing solutions for IaaS, PaaS, SaaS and XaaS

•          Develop offerings and costing for Cloud for both HP Cloud and Amazon(AWS) Cloud

•          Maintained oversight and knowledge management during the transition from Pre-sales to Sold including solution and technical architecture, project planning and forecasting and post transition initiatives, such as roll-out and transition to service delivery status.

•          Work with various internal and external teams in order to meet critical path deadlines within fixed implementation timelines.

•          Provide engineered Cloud solutions that had the following components SAN, NAS, DR and virtualization.

•          Key contributor in Federal hosting wins.

•          Led requirements validation sessions that provide accurate representation of the client needs.

•          Provide cross training and just in time education to peers and to fellow team members on pricing actions, requirement definitions and Cloud hosting offerings.

 

CGI Technologies and Solutions, Inc.

Senior Sales Engineer Consultant ITIL V3 Certified2009-2014

•          Respond to RFI/RFP and Task Orders

•          Key role in developing solutions that ranged from $150,000 to $30,000.000.

•          Develop offerings and costing for Cloud and non-Cloud deals

•          Provide a liaison between the account teams (in the Client Services organization) and the Federal Application Services teams that are delivering services to the end customer.

•          Serve as a member of a team responsible for bringing Federal agencies into CGIs hosted facilities, including providing or assisting with project management and oversight, knowledge management during the transition, solution and technical architecture, project planning and forecasting, and post transition initiatives, such as roll-out and transition to service delivery status.

•          Work with various internal and external teams in order to meet critical path deadlines within fixed implementation timelines.

•          Provide engineered solutions that had the following components: IBM PureFlex and Flex systems, IBM P-series servers, Dell, Cisco. SAN, NAS, DR and virtualization.

•          Key contributor in GSA, DHS and other Federal hosting wins.

•          Led requirements validation sessions that provide accurate representation of the client needs.

•          Provide cross training and just in time education to peers and to fellow team members on pricing actions, requirement definitions and Cloud hosting offering.

•          Developed a Cloud Hosting pricing tool that streamlined and removed errors from Cloud offerings.

 

Oracle Corporation

Senior Siebel Solutions Consultant 2006-2009

•          Installed and deployed Oracle Enterprise Linux 4.5 portable server boxes with VMware server to support Siebel demo images for sales consultants. This reduced product demonstration build time by 63%

•          Provided Siebel pre-sales consultation support to multiple sales representatives.

•          Developed and delivered custom proof-of-concept and proof-of-technology presentations and demonstrations to customers.

•          Delivered excellent RFP/RFI responses and configurations of Siebel solutions to customers’ requirements.

•          Project manager on one of the first Siebel to Oracle EBS with integrated GIS solutions that was seamless in its integration.

Lockheed Martin Corporation

Staff Systems Engineer 2004-2005

•          Worked on OSD (Office of the Secretary of Defense) wireless architecture study

•          Participated in an implementation and creation study of CRM technology and process improvement to streamline and improve productivity by 30% across the enterprise

•          Provided CRM consulting to selected internal groups proposing to create a 360 degree view of the customer which in turn would increase customer satisfaction.

 

Cable & Wireless, usa

Senior Manager/ European Technical Implementation Manager2001-2003

•          Managed the US and UK development team and the QA team that supported the external facing corporate website. Within that role, instituted key processes for incident escalation and problem resolution to include Quality Assurance test scheduling and contact the webmaster website issue resolution

•          Developed and implemented processes to control submission of web site requests that streamlined the original process and reduced request turn-around time by 22 hours –a 50 % reduction in time

 

Metiom, Inc.

Business Development/Strategic Alliance Executive2000-2001

•          Managed strategic alliance and partner tactical requirements with product managers, marketing, external partners, and allies in the development, due diligence, and various business development projects. 

•          Sought out and researched prospective projects through phone calls, travel, attending conferences, and utilizing Internet targeted partners

IBM

Senior Consultant2000 and prior

•          Conducted gap analysis; validated and refined user and system requirements; and developed corrective action options to address areas of concern discovered in the system.

•          Provided engagement management support, RFP/RFI response, and assisted in the validation of various business plans.

•          Participated in a ground up formation of the base operating principles and business requirements for numerous start-up operations

 

Sales Force Transformation Consultant

•          Provided engagement management, project management, and consulting to customers in process re-engineering and overall project development. 

•          Spearheaded a market penetration into the vision industry

 

Western Region Infrastructure Manager

•          Co designed and implemented a national help desk (end-to-end) process, reducing client repair time 42%.

•          Set a national strategic direction for an end user software upgrade distribution system and led the rollout of the IBM software distribution process across a 17-state area.

 

Client/Server Support

•          Configured and installed remote software installation servers, backup, and recovery servers, providing in-house LAN/WAN, desktop, application, and server support to over 42 locations.

 

 

Education/Military

 

Coursework: Northlake College - Computer Science courses toward Bachelors

       Pace University Certificate Systems Analysis

US Army: Intelligence systems

 

Industries and Associations

Multiple Industry Expertise - Financial Services, Insurance, Retail & Consumer Goods, Manufacturing, Transportation, and Public Sector.

IEEE, ACM, GIAC, ITIL

Technical Proficiencies

Linux, TCP/IP, LAN/WAN, VMWARE and other virtulization varients, Windows Desktop and SERVER, LINUX, SIEBEL CRM, INTRUSION DETECTION, DISASTER Recovery,

AWS Cloud technology

 

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