Daryl K. Shaver

As a highly motivated technical professional with 19 years of extensive hands on Pre and Post Sales Solutions Architect, Business Development Management, and Product Management as well as technical trainer experience, with a focus on enterprise architecture. 15 years of Telecommunication industry experience in Network design, Operation / Development as well as managing Vendors. Consulting with customers on Architecture and translating client's business requirements into specific designs and applications. Optical products, Cloud Services and Unified Communication/Collaboration; routing protocols, hierarchies for networking standards/Security, connectivity and transport experience, skilled negotiator with proven contribution to productivity and profitability an excellent communicator, possess skills (oral and written).

Network Design (SIP VOIP, IPTV)               Technical Sales (Data, Voice, Wireless)                 Solutions/Design(Cloud)

WAN/LAN Capacity Planning                       Data Warehousing implementation                        Optical Networks Design

CRM\ERP Tools                             SaaS\PaaS modeling                                            Implementation/Integration

Application migrations to the Cloud              Application development of Cloud solutions       Storage Applications

Software Asset Management                         Planning/ Operation Analysis                                Leadership and Coaching

As a Technical consultant\ with IBM, Infosys, Microsoft, AT&T and Verizon has provided me the ability to evaluate Cloud opportunities and competitive offerings and lead on-boarding of Cloud Vendors, Products and Services. Build business cases and value propositions for new offerings to channel partners Drove profitable revenue growth with existing and new channel, leveraging tools such as sales force and by building sales programs and incentives and consulting customers on Cloud Business development

•Consulted with various Channel partners on financial and sales & marketing strategies to transition and grow their cloud business Sought out new Cloud partners such as ISV’s, Consultants, MSP’s, Cloud Vendors, and Systems Integrators

•Promote and Market Microsoft Azure Data Cloud Services and brand to internal stakeholders and channel Partners

•Develop New Markets and revenue streams for AWS, Microsoft Azure Data Cloud Services and seek out strategic, innovative Cloud partnerships as well as championing the adoption of new Cloud processes and systems across Company business units

·               As a Consulting Engineer I was responsible Cloud Services consulting, to various ISV Independent Software Vendors for shaping Technical Data, Cloud strategy and building Cloud Business through the IT Channel. I accomplished this by working with Executives and Senior Leaders to develop and execute the Cloud Business Plan.

·               Quality Service for Avaya, Cisco, Fujitsu, NEC, Nortel, and Alcatel VOIP implementations. I have extensive knowledge and experience of Data, Optical and video transport proudest including software features, applications and services 3rd party device software. Extensive proven 'hands-on' experience working in the customer interface for a major USA-based wireless/switching OEM, Excellent presentation and communications skills Proven track record of successfully delivering OEM's, terminal project for major U.S. carriers managed and controlled $45million national Accounts budget.

Snow Software Implementation Engineer (ISV)                                                                                            05/2015- Current     

Adjunct Professor at South University and Colorado Technical University                                             03/2013- 05/2015

Leonid Systems (Customer Advocate onsite TW Telecom) Contract                                   04/2013- 11/2013

Ensured Customer Success and Training on Loki provisioning, managed multi-level relationships within partners such as broad soft responsible for training and mentoring products and solutions cloud computing (SaaS/PaaS/IaaS, public/private/hybrid cloud architectures) and a mix of the following: web services (REST and SOAP), JSON, XML, HTML5 and CSS, Java, JavaScript, MEAN stack (mongoDB, Express, AngularJS, Node.js), Ruby on Rails, Python, Groovy, Grails, PhoneGap, Database, Middleware, BigData/Hadoop, OpenStack, IT systems and network engineering experience, software engineering, and applications development (Git, Hudson, Jenkins, Maven, Chef, Puppet

Infosys (On site at Level 3 Communication)                                                                01/2011-03/2013

As a Senior Engagement Manager, with a solid understanding of hosting and business objectives for IT outsourcing, provided deep expertise in Microsoft Azure to accelerate customer’s movement to Azure and hybrid cloud environments while optimizing their cloud investments.

Responsibilities covered technology areas such as Security, cloud computing, network virtualization, ACI/SDN, UCS/Integrated Infrastructure Stacks VBLOK, FLEXPOD and Mobility· Educate Cisco individuals on our product offerings and solutions, discuss technical projects and discuss/explore integration opportunities.

Developed and drove joint marketing plans to generate customer demand. senior Level 3 Telecommunication management via working with customers based on solution design knowledge and understanding of technologies/architectures; including: SDN, VMware, DWDM, 10Gig media standards (optical and electrical), MPLS, TCP/IP protocol suite, Ethernet 1Gig/10Gig and emerging 40Gig/100Gig). Along with Cloud Design and SDN, End User Computing for IT operations utilizing Cisco Unified Compute System (UCS) and Data Center switching (Nexus/MDS), HP (Server & Storage, i.e., 3PAR), EMC, NetApp, and/or VMware with Converged Infrastructure solutions such as Vblock/VSPEX and FlexPod architectures, technical knowledge of hosting technologies (e.g. operating systems, databases, networking etc.)

 

Insight Global (Cloud Consulting)                                              01/2010-03/2011

·               As a Solution Architect\Sales Engineer (IPTV) and Project Management/Telephony BA for American Airlines VOIP Federation and migration project plus ROI development, along with communicating technically and presenting to executives the requirements for SIP session Border Controller technologies for various clients (Unified Communication Manager) Datacenter/Server, Consolidation Projects. Provisioning SIP Termination and Origination services to accommodate PBX/PSTN Integration SaaS, PaaS. SDN, ECM and Software Asset Management, ETL Sourcing data from various data source systems, Proof of Technology plus network security and firewall, I was also the leader in design and implementing processes aspects via technological solutions driving efficiencies, through ERP, CRM communication planning for mitigating risk throughout the organization as well as Agile application process development. Technical knowledge of hosting technologies (e.g. operating systems, databases, networking etc.)

 

Oxford International IPTV Solution Engineer (Vendor Manager for ZTE)                                            05/2010-01/2011

·               Provided technical training and Pre/Post Sales Engineering for various clients utilizing, IPTV, 7750, 7740, Ciena 5400, 6500 switches and provided technical leadership throughout the design process and guidance concerning practices, procedures, managed analysis efforts related to infrastructure projects techniques plus development of business cases and technology estimates plus analytical problem solving. Data center networking area including Virtualization, Fabric Path, Blade technologies, GRID computing, Low Latency switching, and Software Defined Networking (SDN). I mapped operational SLA performance to customer services, for clearly showing the impacts network degradation and process faults for the IPTV servers, middleware as well as Integration and Implementation of Gateway solutions via Cisco, Audio codes, NET, Dialogic, etc. technical knowledge of cloud and virtualization strategies (VMware, Microsoft HyperV, Citrix XenServer, etc

 

Avaya Communication INC. (LA)                                                                                                               01/2008-05/2009

Pre-Sales Engineer

·               Addressed pre-sales and post sales technical issues (such as, SIP, H323 and H245 communications protocols) based on specific business applications.  Primarily interfaced with customer's senior management to assess major business operations and addressed pre-sale Hardware and Software product/service needs, as well as assisted customer in the transition for providing global support process. As a consultant, I was the main point of contact prior to the point of sale, providing a deeper level of technical direction to customers, potential customers, and internal staff in the development of fully integrated systems solutions. Sales Team support customer solution design with Management Information System Design and presented solutions for Unified Communication, Unified Messaging, Voice Mail and Instant Messaging, SLA management requirements as well as standards development including vendor management (Optical, Voice, Video and Data products) experience with VoIP technologies SIP, RTP, etc. Cisco, MS, and Avaya with Active directory for Windows Server domain infrastructure design MS Exchange topologies. Other duties included creating pre-sales documents (proposals, scopes of work, Visio drawings, presentations, etc.). Designed PBX solutions with messaging systems from a major manufacturer such as Avaya, Nortel, Cisco, and Mitel. Experienced with upgrading Exchange environments 2003 to 2010 migration along with design for Voice & Data Network infrastructure and Architecture for converged networks and IP Telephony solutions

Computer Generated Solutions (Contract NYC)                                     06/2006-01/2008  

Global Solutions Architect Trainer Data Networking/Wireless/Network Design Engineer/Call Center Manager

·               Designed, developed and maintained course materials including blended training programs on advanced technologies and blended training modalities. Performed content review of all courses and related materials. Thus ensure technical training and technical publications maintained and produced compatible design, development along with content standards.

Drove the strategy and key factors of implementation for effective business development and the acceleration of customer adoption with selected partners to increase incremental sales consulting projects.

 

 

 

Verizon (Promoted to Regional Manager NYC)                                                                                           10/2003-06/2006                                                                                                                           

Sales Engineering Managing Director\Enterprise Solutions ETL Architect (20% Travel supporting all 50 States and International)

Evaluated Service Level Agreements as well as facilitating communication between the IT department and clients for communicating with Business Analysts. Designed and implemented various complex Enterprise lifecycle projects using data modeling with business objectives storage and server virtualization technologies and dependencies to network infrastructure as well as demonstrated experience with Enterprise Data Center Architectures (Zone head end/end of row, top of rack, cluster designs, etc.)

Knowledge of emerging SDN vendors, challenges and solutions Provided support for sales teams through project life cycles, from pre-sales, presentations through delivery (design to implementation) utilizing ICM environments including ACD, PG, IVR PG, IPCC and CTIOS, as enterprise solution lead on enterprise engagements and assist in account management, engagement management, project management, technical development management. Also assisted in the engagement/project governance process

·               Built, hired and maintained high performance team via expertise plus leadership for development of overall enterprise architecture, for all layers of solutions, which spans business process, organizations, systems, hardware, operating systems, and applications and networking environments.

·               Designed IPT solution, designing, designing, implementing, installing and configuring complex Cisco IPT solutions with Cisco Unified Communication Manager, Cisco Unity, Cisco ICM, Cisco CVP, Cisco IP IVR, and gateways
Adapt and apply technical expertise and business process knowledge to the development of implementation methodology and best practices.

·               Designed and implemented various complex non-standard networks (SONET, IPVPN, SNA, DSL, ATM, PNNI, BGP, MPLS, DWDM, CDMA, WIFI, VOIP, VOFR, ISDN, FRAME REPLAY, TLS, OSPF, OSPF-TE, iBGP, eBGP, RIP, RIPv2, IS-IS, and EIGRP) for fortune 100 companies.  Knowledge of equipment and services offered by one or more of the following vendors: Cisco, Cisco PIX, Check-point firewall, Net screen, ADC, IBM, NEC, EMC, Microsoft SQL, Siemens, Nortel, Lucent Alcatel, Avaya, Juniper, 3Com and Ciena Ariba, SAP, Procure net, Oracle, MySQL, PeopleSoft Siebel

 

NEC                                                                                                                                                                   02/2001-10/2003                                                                                                                           

Sr. Business Development Manager (50% Travel supporting all 50 States and International)

·               Conducted technical training to dealer channels, along with Designing and implementing various large complex Enterprise sales opportunities for customer networks (Unified Communication, Unified Messaging, Voice Mail and Instant Messaging, Including Cisco Call Manager and Cisco Unity) SIP, H.323 and MGCP voice protocol configuration. (Switching, Routing and Optical product development), IP video and products Designed and implemented various TCP/IP networks, along with measuring Applications Performance & SLA’s Client/server J2EE back office solution Network topology/configuration along with Information Security Products along with e-procurement Application, Web Server Information Management System (IMS), support Request for Proposal (RFP)/Request for Information (RFI) responses, and provide technical support for trade shows and conferences

·               Developed and implemented seamless telecommunication solutions that enabled customers to meet mission critical communications requirements including (Management protocols: XML, TL1, SNMP, utilizing Knowledge of products, technologies and protocols used for triple-play deployment: Layer 2/3 protocols (MPLS, IP/Ethernet), xDSL, FTTx, RADIUS/DHCP.  Experience in IPTV-related technologies and applications, or other multiservice networking technologies and applications, TCP/IP, RSVP-TE, SNMP, DNS, QoS, VLAN SOA ERP, WDM, CWDM, SONET technologies, and MAC technologies (802.1q, 802.1ad, 802.11 (a), (b) and ©, 802.17, 802.16, SIP, SSP, MGCP, H323v2, MEGACO and VOIP).

 

NEC Sr. Solutions Engineer and Product Manager

·               Directed, supervised and conducted technical training sessions for a team of Product Managers and Sales Engineers along with vendors plus management along with product marketing and product launch, pricing, commercials, promotions, product demos etc. 

Developed and managed product requirements and worked closely with R&D to ensure successful product lifecycle management.  As a product manager I was also responsible for developing Marketing Collateral - User Guide, OSG, sales sheets and technical specifications (creation and updates) prepared reports and manage market information Responsible for new product launch activities and product marketing support,

Responsible for driving the alignment of NEC's Technology Planning with the customer's technology roadmap Responsible for driving the alignment of NEC"s product and portfolio planning with the customer's devise OS, software, applications and services requirements

Responsibilities included driving the NEC America product management teams and product planning teams to ensure that NEC L2/L3 devices meet with the requirements, as agreed with the customer.  I was also responsible for driving NEC USA product management teams’ devices to meet with the requirements as agreed with the customer’s Wireless device technology road map Wireless device technology and RF requirement Wireless device product and portfolio, OS, software and application requirements alignment

 

Former GTE (Verizon)                                 04/1998- 02/2001

Sr. Network Design Engineer IV

Responsible for providing sales engineering/design and Sales Team support for VOIP/TDM/CDMA/PBX/Data, ACD and IVR solutions (Program/Project) Management, for strategic accounts and national sales force for various fortunes 500 companies.

 

 

Daryl K. Shaver

MCI                                                                02/1994-04/1998 Sr. Network Design Engineer

Primary responsibility to provide Network design for complex multisite contact centers Voice, Video, data and Optical Solutions non-standard technical request and RFP’s RFI’s for MCI World COM’s strategic accounts and national sales force as while as Call Center design and Management. (Vendor management and support, for NEC, Nortel, Cisco, Ciena 3Com, Juniper and Ericsson products) routers, switches, RAS, TACACS and LAN/WAN [HSRP, QoS, VLAN’s, Bandwidth modeling and VoIP infrastructures

Doctor of Computer Science                          (Ongoing)                      Colorado Technical University, Colorado Springs, CO   

Masters of Science Information Technology                                          Colorado Technical University, Colorado Springs, CO                                     

Bachelors of Science Information Technology                                       Colorado Technical University, Colorado Springs, CO                                     

Associates Information Technology                                                      Colorado Technical University, Colorado Springs, CO

·               FORE Certified ATM Engineer (1999)

·               Cisco Certified CCDA (2007) and (2010)

·               Cisco Security Solutions and Design Specialist CSSDS (2010)

·               Cisco UCCE & UCVP Solution Architecture and Integration Design experience

·               Cisco UCCE & UCVP development and deployment experience

·               Cisco UCCE Script Design and Deployment experience

·               Cisco UCVP Solution Architecture and Integration Design experience

·               Colorado Technical University Certified Java programming

·               ETL tools Info Sphere Data Stage, Microsoft Azure, .NET and Microsoft Business Solutions

·               ETL Linux, Microsoft SCCM, Landesk, Altiris,

·               Programming Language understanding and code written in C++, C#, VB and Java. Troubleshoot/debug code written in C++, C#, VB and Java. Extreme Programming and SDLC, Agile Software development methods

·               Operating Systems, Windows, Linux, Mac and Unix Operating Systems

·               SaaS, PaaS, CDN, SDN and Pearl Scripting along with web servers and associated network impact/management, Editing/troubleshooting web pages using HTML, CSS and VBScript.

·               DevOps and orchestration/automation of datacenter and application activities

·               Application networking and virtualization technologies, including SDN cloud using Azure, AWS, and/or virtualization technology such as VMware and Hyper-V.

·               Cloud & SaaS Platforms: Amazon EC2, Microsoft Azure, Google App Engine, Force.com, Workday, Concur, ServiceNow

·               Hands-on knowledge of the following VMware solutions: vSphere, vCenter, NSX, vCloud Director (vCD), Horizon Suite (View, Mirage, Workspace, etc.), Airwatch, AWS, Azure, vCloud Automation Center (vCAC), vCenter Orchestrator (vCO), etc.

·               Certified trainer with the training associates VOIP, IPTV, H.323 and SIP IPT installation training

·               Architectural design experience with major networking, storage, compute and security vendors (Cisco, Arista, HP, Juniper, Dell, IBM, Dell, Brocade)

·               Ericsson IPT, Voice, Video and Optical Backbone Certified (2000)

·               Micro Soft Certified Systems Engineer (May 1995)

·               Unix Certified Systems Administer University of Texas at Arlington, TX (1995)

·               Novell Certified Systems Engineer (1991)

·               3Com Wizard (1995)

·               Formal Vendor Training listed below:

·               IBM SPSS Statistics & the SPSS portfolio Knowledge of IBM Business Analytics technologies via Doctoral research

·               AT&T OSS/NMS integration, Software Asset Management

·               Cisco IPTV, NEC IPTV and Alcatel IPTV

·               Mobility Solution-Wireless (i.e. Cellular, Wi-Fi, WiMax, Spectralink, NEC, Alcatel, Nortel, Cisco, Cingular)

·               Convergence – IP Telephony (Call processing Software and Voice Gateways, NEC, Cisco, Ericsson, Nortel, Avaya)

·               XEROX Sales training

·               Service Provider Transport WAN Services- MPLS, Frame Relay, and ATM, SONET (Verizon, Sprint, MCI, and AT&T).

·               Session Border Control/Session Management (Ericsson IPT)

·               Unified Communication Application (Voice, Video, IM, Collaboration) IBM, Cisco, Nortel, NEC, Alcatel.

·               Verizon Business Leadership Training

·               IBM Sales Leadership and Management

·               World Wide Learn Business Courses)   

·               EDI and E-commerce, Java programming, Web-hosting, XML, SAP, PeopleSoft, Data integration

·               MySQL, Microsoft SQL, Oracle, Siebel CRM